I had to come on here to praise this What a burger! When they first opened I visited 2 times and both were kinda a mess! waiting like 20 min plus for our food, I thought even tho I like burgers it's too long to wait, not convenient. I'm not sure what changed but I tried again a few months later and totally different! The employees were noticeably happier and so much faster! She even talked me into getting the app, ( hey free burger for every Jags win!) I mean great customer service! So now I stop in every so often, there's always some deal in the app, food comes out in a timely manner and the people are nice! And most importantly the burgers taste great and are huge! read more

Great service. This location is conveniently opened 24 hours. The inside looks clean and organized. Food came out hot. Definitely a good place to grab lunch or a late night craving. read more

Whataburger - Burgers Near Me - Jacksonville, Florida

"The Lords of Dogtown" I often stop by this whataburger on a late night after work and the food is always great. I usually order the number two double whataburger with cheese and onion rings on the side. That's what I ordered yesterday on the way to a meeting, but also wanted to try the limited time banana shake. Shortly after I ordered a customer came in with a dog, which I assume was a service dog. I do not wish to shame those with disabilities or mental disorder so initially I thought nothing of it. However, the customer walked up to the cashier and picked up her service dog, which immediately was odd especially for a disabled person. To my shock, the cashier proceeded to walk around the counter, and pick up the alleged service dog herself. While this is quite concerning , I decided to walk up to counter myself so she wouldn't be responsible for handling my food. I was terribly wrong... The cashier walked to the back and within 30-45 seconds returned with my tray of food. I was mortified. I made a statement that she shouldn't handle a dog and then handle food. She proceeded to inform me that she knew the customer with the dog and it was a service dog. I may be mistaken but a service dog should be working on helping their disabled handler, not being fluffed up by food handlers in a restaurant. Because I was in a hurry for a meeting, I didn't have time to return my food so I inspected the tray, there were no dog hairs on it and sat I down to eat. Halfway through my meal, the owner operator came up and asked how everything was. I let her know the food was fine but was turned off from the cashier handling a dog and then my food a minute later. She claimed that their "store policy" is to treat pets like humans and they have passed every health inspection. I assume there was no dog handling going on during those health inspections, and do not recommended visiting The Lords of Dogtown. read more

The low score reflects the unseasoned, flavorless double cheeseburger. Service was slow, but to their defense, the drive-thru was busy.

We go to Whataburger on various occasions. To be honest the locations we've visited in different places have been very disappointing to point I've even had to contact corp office about one of them (manager heavily disciplined the cashier in front of all of us for 5 minutes to point the cashier walked away).... My wife and I always believe in second chances. We have never visited this location in Oakleaf area off Old Milddleburg Rd so we decided to give it a try tonight. The drive through service area went reasonably fast and no issues. Everyone was very friendly. We ordered two Whataburger hamburgers and they were very reasonable priced and were very big! Couldn't wait to get home! When we got home we did get everything we ordered. The burgers were just ok in our opinion. * For me I tasted more of the condiments and bread and less of the meat itself because the meat patty was thin. Just a thought; maybe they can have a thicker patty, smaller bun size and less condiments that equals the same weight as the current burger they have now. But again; For the price vs the burger it was still a great value. read more

Whataburger - #1 Whataburger - Burgers Near Me - Jacksonville, Florida

AWFUL CUSTOMER SERVICE. The employee/ employees I interacted with the during my visit today 3/06 (7:25 pm) were in awfully bad moods. I was visiting from out of town and figured I would stop by for a familiar meal at Wataburger. I decided to use the drive thru in which I deeply regret now. The employee was speaking in whisper when I first arrived, and upon saying "I'm so sorry, I couldn't quite hear you. What were you saying?" I got a snappy almost yelling lady asking "IS THERE A NAME FOR YOUR ORDER?" I responded with my name and proceeded to order while barely being able to hear the employee. I was speaking fairly loud to ensure the employee could hear me after she had asked me to repeat a couple of my phases in the first few seconds of the interaction. I then pulled up to the second window for payment. I was met with a purple haired employee who first took my debit card out of my view without first letting me know. She disappeared for a couple of minutes amongst the back of house employees and even was gone for long enough for another employee to ask what was going on. Upon returning my card the purple haired teenager snarked "Here's your card back, nobody took it." We then sat at the window being asking twice what our order was before they asked us to pull forward. I have now been sitting out front for over 15 minutes writing this review and still have no food. The purple haired girl and the man working the window have both brought out multiple orders and the entire line of people behind me are brand new. The girl with the purple haired just came out around two minutes ago to ask if our order had "Bites" we ordered four burgers with fries, so no. Upon wandering around some more it seems the employees may have given away my order. I walked inside to ask what was going on and that was when I saw my full order sitting at the drive thru waiting to go out. The employees only explanation "We were too busy." No apology, not even an offer to check my meal despite the entire bag being mislabeled with different sandwich tags. I asked them to check them over with me before leaving to ensure I would not have to keep interacting with these buffoons. This is genuinely the worst experience I have ever had at Wataburger. I have always enjoying eating at this chain, but this interaction makes me wonder if the whole companies customer service has gone out the window, unlike my food. There seemed to be one employee inside who cared about there quality of service and job and the two working window seemed to just be looking to fight. I sincerely hope that the manager of this location takes this interaction into account when reviewing your employees. My food was almost room temperature by the time I was finally served and that is insane for a large chain business to do. read more

Greeted immediately with a smile. I was using a coupon for a free burger and the gentleman helped me find the code on my phone to make ordering easier. My burger was fresh and tasted great. The place was clean, and someone was checking all areas to make sure nothing needed to be done. The cashier didn't have any customers, so he was going around asking people if they needed anything. I had a large shake, so I was there for a while. He stopped by to check on me a couple times. I was impressed with everything. This is by far my favorite burger place in this area. read more

I've been a fan of WhataBurger since I was little (and that's been a while!) So I was very happy when they moved into the neighborhood. Absolutely love their breakfast taquitos (available 11pm to 11am)! The original WhataBurger made me like mustard on my burgers - they're so big! The iced tea tastes like Lousianne - slow brewed and sweet. Their cinnamon rolls aren't quite Cinnabon, but they're a third the cost & very good. Tonight, the BLT caught my eye and did not disappoint! 2 layers of thick cut bacon, a light layer of Mayo, lettuce & tomato between 2 slices of Texas toast - I'm coming back for more!! The manager had the dining room looking spotless and the staff was courteous. read more

Whataburger - BLT, onion rings & a cinnamon roll - worth the wait! - Burgers Near Me - Jacksonville, Florida

Absolutely zero customer service. Dameshia is rude and lazy. The lobby was dirty too.

This is the worse location ever!! Every time I come here no matter the day or time I am always having to be pulled up, because they never have anything prepared. Even if I come and there's no one else in line, it never fails where I have to be pulled up or parked for them to bring it out. read more

Came in for late evening bite with my oldest. OH, Whataburger's late-night menu hits the spot! ;) The spot was spick and span - just mopped, too! However, the napkin dispenser seemed to play hid-and-seek or felt like it had to be like sasquatch; we were unsuccessful hunting to locate it. But no worries, a quick request got us the napkins we needed when they brought us our food. My son loved the chicken tenders and fries while I savored the sweet and spicy whataburger with some onion rings. And YAY! the return of the Dr. Pepper milkshakes! A tasty visit indeed! read more

Whataburger - Dr.Pepper shakes are back! - Burgers Near Me - Jacksonville, Florida

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Whataburger is a great spot for breakfast food and they always have very good customer service. Breakfast sandwich on a brioche bun and that's really only reason to go there. I went the for late afternoon lunch and remembered why I stopped eating lunch. My fries looked uncooked or they had been sitting out for a while, they were soggy and not crispy. I live about 6 mins away and when I got home my burger was kind of cold and the bacon didn't look fully cooked, this has been like a reoccurring thing when getting burgers from here. Every time is different but I don't think I want to keep trying with inconsistent quality during lunch/dinner time. This review is based of ordering to go. I have never dined in, so the experience could be different but some spots do not travel well. read more

Love that they are open to serve you all night! Not too many businesses do this anymore. Good food and great deals consistently offered through mail, email, and their app! They do get quite busy during meal times, so sometimes there is a wait but you know your order is made fresh! Restaurant always seems clean and the staff normally friendly. Personally I don't find anything super spectacular with what they serve but it good as homemade without the homemess! read more

this place is horrible, slow, doesn't taste good.... go home. save your everything. I've had enough time to get tired of listening to music and switch to YouTube and download Yelp as they pass small bag orders in this line. I've been in the drive thru for 50 mins read more

I recommend Whataburger in Oakleaf if you enjoy undercooked food and stomach pain. I didn't realize til after I already ate half of the famous patty melt. Now my stomach hurts. My lunch, and the rest of my day, is ruined. read more

Whataburger - I recommend Whataburger in Oakleaf if you like undercooked food. Now my stomach hurts. Lunch, and the rest of my day, ruined. Patty melt - Burgers Near Me - Jacksonville, Florida

Customer service 10/10. Food 10/10. Honestly thought Philip's hwy whataburger was the best in town. This location is definitely doing it right. Thank you. read more

Large amount of egg shells on the burger plus hair makes for a miserable experience. The eggshells were bad enough but the hair was over the top. Don't recommend this location at all. read more

Whataburger - Egg shells on breakfast Burger - Burgers Near Me - Jacksonville, Florida

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This is the best Whataburger in terms of service and food. You will have to wait awhile for your food, so in terms of "fast food," it's a miss. However, I happily wait because of the fantastic customer service and delicious meals. No matter how busy they are, the employees are kind and seem like they genuinely care and enjoy their jobs (which is so rare now!). The food is always piping hot and never feels like they made it ahead of time (no soggy fries or lukewarm chicken tenders from them!) and are just throwing it in the bag to get rid of it. So, if you want great food and amazing service this location is for you! Just don't go there if you're in a hurry. read more

Employees were friendly, and efficient. Food was excellent, even got the scoop ahead of time on new menu item that was going to be coming out in the next couple days. read more

If you like waiting 30 min for cold food and still missing items then this is the place for you save yourself some time and go to the one off of blanding at least you'll get your food hot read more

Absolutely great brand new unit, got my food hot and fresh and the cashiers had a great attitude and went above and beyond!

This "Brand-new" store was NOT ready to open. We waited for 30 minutes before we realized that we had been forgotten about. We waved someone down and finally got our food which turned out to be the wrong order. They really need to get it together or just close the restaurant until they are actually ready to open. read more

Waited 30 minutes and my food was not ready, flagged down somebody and they hadn't even started making it yet. When I got my food it's was the wrong order. What a waste of twenty one dollars. read more

This is the best Whataburger or fast food restaurant in general on this side of town. Management is extremely helpful and caring. I left without two meals and called to determine if they had them made and if I could come grab them again. Maria ensured she would have them made fresh and hot for when we got there and included extra goodies for my family. This is the BEST fast food service we have ever had here in Oakleaf!! Love them!!! Thank you so much Maria read more

Great food, but damn, can we make these lines flow faster. No one should plan to get fast food an hour ahead of schedule. I'm sure I speak for all. We're gonna be late just getting breakfast ‍ read more

Service is extremely slow, and the food is not worth waiting for. The hamburgers remind me of the famous Wendys commercial, "Where's the beef?" read more

Slow. Sometimes hot. Soggy fries. Slow. Sometimes hot. Soggy fries. Slow. Sometimes hot. Soggy fries.

Really want to leave zero stars. This location was great in the beginning but you will sit in you car at curbside for 20+ minutes unless you go in and ask for your food to be made. You can sit in your car and watch all the workers make themselves several drink and talk and just have the best time at the counter. Then you get your food and the fries are cold read more

The absolute slowest drive thru i've ever been in my life. Will never return. Waited over an hour

The wait time!!!! What is going on?? And out of Dr Pepper for days, even though the Dr. Pepper milk shake signs stay posted everywhere. Still can't figure out why it takes so long for a hamburger! read more

I have been there twice since Whataburger has been opened. The food was amazing and the customer service was also. I got the cashiers name since he was providing amazing customer service. ! His name is Alex and thank you so much Alex for the great customer service. We will be back again and again. read more

OPEN 24 HOURS BECAUSE IT TAKES THEM THAT LONG TO GET YOU YOUR ORDER. i ordered a whataburger meal with onions, lettuce cheese and tomato on texas toast and received a plain whataburger meal without any toppings that come standard let alone the ones asked for. also ordered a honey chicken biscuit that was burnt. both the chicken and the biscuit. as well as cold nasty tasting fries that felt like they sat for hours all while waiting in the drive through line for over 45 minutes. i'm extremely disappointed with this location and this staff. they are rude, slow, and don't even attend to their lines in the lobby let alone drive through. i came in 3-4 days ago and only was getting a malt. there were 7 people ahead of me and 4 behind me. i understand things get busy, but you have 7 employees standing around doing absolutely nothing while people are waiting. there is no reason as to why you cannot attend to your customers waiting inside or in drive through. i get everything is made to order but if you can't speed the hell up considering it's FAST food then get the hell out of the kitchen. i should have to wait 30+ minutes ON A MALT. NOR SHOULD I HAVE TO WAIT 40+ ON AN ORDER THAT SHOULDVE BEEN STARTED WHEN I ARRIVED. i've worked in food service for years. i understand it gets busy, my point of this review is this staff doesn't care at all and have horrible attitudes and customer service. i have never once been rude to them or the manager no matter my opinion or experience, but i have reached my limit with this place. this has to be the most god awful staff and location. makes me never want to eat whataburger again. absolutely terrible service. no stars if i could. oh and i've talked to the manager(s) in the past. they don't care read more

Other than the ketchup being nasty everything else is very good. They must use the cheapest ketchup they can buy which is odd as everything else seems to be great quantity. The girl that runs the register looks very angry and speaks so softly you will have to ask her to repeat when she speaks. She also does not listen either I told her exactly what I wanted and she asked a a question different than what I ordered. I told her Asian exactly what I wanted and I wanted it for here a second time. Then she asked me what size I wanted. I told her what I wanted a third time and told here I wanted it for here. After 3 times I thought we would be clear. Right after I told her I wanted it for here a third time she asked me it it was here or to go. I had to tell her 4 times the order was for here. The young guy with the funny hair was busting his behind taking food out. Service was very quick. Manager came out to ask customers how their meal was. All they need is hearing aids for the cashier and to get her to not to try to look so angry and it will be a great place. read more

Nothing special, I actually prefer a Whopper from Burger King. At least it has a good flame broiled grilled flavor.

paid $16 for a sandsandwich and chicken biscui just to only received the sandwich in bag. did not receive sauce that I paid for either .

First visit and it will be my last visit all I ordered was a salad and a kids meal I did not get any salad dressing for my salad and I did not get a drink for my kids meal No silverware to eat the salad the french fries in the kids meal were cold. There were only three cars that had placed orders before me I waited more than 20 minutes to get my food many people that came after me left before me. And it wasn't because of their staff they had four people bringing orders that were just standing around read more

Excellent visit at this brand new restaurant ! The staff was super friendly and the food was hot and fresh! It is out of my way to get to it but I'm willing to make the drive every time I'm craving a delicious hot burger. read more