The service was good, good work crew. However 5 guys are really gate keeping their fries. We ordered a regular and got a small size with hardly any fries. Reminds me of chicken fila with a box full of fries but there's only 5 large ones. For $7-10 its not worth it. But the burger was one of the best I've had from here. Usually its always soggy. read more

Five Guys - 3 cheeseburgers - Burgers Near Me - Jacksonville, Florida

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Prices are :/ but the burgers are pretty hefty, and it doesn't cost any extra to have it "all the way" with all the toppings. Pretty fast and friendly service too! And of course, always loving the free peanuts. read more

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I was at the Town Center to do some shopping and decided to stop here to grab some dinner afterwords. It was as good as always. I got the cheeseburger "all the way" and it did not disappoint. The fries were even better. In my opinion, this chain has the best French fries out there. Service was quick. read more

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Food was great. The smiley face at the counter his name was Eric was even better. We got burgers and fries. Got some Cajun seasoning on the side. Everybody loved it. read more

Five Guys - Cutest grandson in the world - Burgers Near Me - Jacksonville, Florida

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Burger is delicious with a variety of toppings! The fries are cooked well just too salty.

The food was quite good, but we just don't have the urge to go back, so I rate it average. Even my wife liked the hot dog ($7.49) with mustard when she first tasted it, and hot-dog lover me liked it too. It's pretty good, but we both ended up preferring the burger. The cheeseburger was probably a bit better than we get at Culver's. Get the little burger ($8.49) to have a single (I prefer the sauce ratio with singles to their standard doubles). We thought the fries were average. Even the "little" order of fries was huge: far more than the two of us ate. With a soda, we spent $22.56. We both prefer Culver's and Chick-fil-a. I prefer the food at Chick-fil-a, and I prefer the setting at Culver's: this place was noisy and uncomfortable compared to Culver's (which is pretty nice for a fast-food place). I think the notable messiness of the fries may make me like this place less too. If we come back, maybe try the bacon cheeseburger. Their cajun fries are one of their most loved items, though I hear they're slightly spicy so we didn't try them this time. read more

Friendly greeting and didn't have a long wait. Food tasted great and came out quickly. Very clean when we visited too! read more

Five Guys - Milkshake kinda day - Burgers Near Me - Jacksonville, Florida

Five guys can't be beat for French fries or customer service. I love they have a grilled cheese option since I don't care for veggie burgers. read more

Five Guys was a hit!!! My burger was absolutely delicious and I could've eaten five more!! I got the cheeseburger with grilled onions, mushrooms & jalapeños - those jalapeños were FRESH!! Cajun fries always delish The service was great, super nice & accomodating. The restaurant was super clean too! read more

Absolutely freezing inside. The air is on while it is 60 degrees outside. Not comfortable at all. Horrible experience.

Was on a burger kick and decided to order delivery from this Five Guys. Nothing fancy, just a bacon cheeseburger with grilled onions and grilled mushrooms with I side of regular fries. My partner ordered just the Cheeseburger with no extras. We got it dropped off at our door early and I brought it in. The fries were in the serving cup and in the bottom of the bag. Glad we didn't get 2 orders of fries as 1 order was enough for the both of us. The burger wrappers were numbered according to the receipt so you can know with confidence what burger is whose. I like that. Can't tell you how many times my food was eaten by accident. The fries were tasty and hot along with the potato skin being part of the fry, whereas with most places the potatoes are skinned first. My burger was delicious and honestly better than the one I had last week at a new place. He liked his burger as well stating that it was very good and like a hometown diner burger. read more

Five Guys - Bacon Cheeseburger with grilled onion and grilled mushrooms - Burgers Near Me - Jacksonville, Florida

Always great food. Service was pleasant, ordered a bacon cheeseburger, didn't get any fries as I'm not a fan of their fries. I just feel a way about how it's $13 for a burger where I'm still hungry after eating it. It was tasty but just a bit overpriced. read more

I always come here when I go to Total Wine............no judging me LOL. I get the same thing every time I come here a little cheeseburger, a bacon cheeseburger that's the two patty one. And 3 beef patties with cheese for the dogs. Here is a little hack. Ask for the cheeseburger its 2 patties in a bowl and throw in an additional beef patty with cheese it'll save you a bunch of money. LOL when ordering the fries unless you haven't eaten in a month get the next smallest size of the size, you'd like e.g., you want a large get a medium. I don't think anyone on the planet including Joey Chestnut could polish off a large portion in a sitting...... Sorry Jaws just sayin' The folks here are always really nice, and the store is very clean. I've never gotten anything here that wasn't a good meal. read more

Very disapppointed with my service today. Part of my order was incorrect but instead of manangement conducting further investigation on the matter by politely asking the cashier what did I verbally request, he kept reverting me to my receipt as I am explaining to him that isn't what I ordered. He then advises me to get back in line if I desire to order the item I was speaking of. I am extremely big on customer service and I was very taken a back to receive such a response. What some businesses fail to understand, a bad experience will be shared and does affect the company. I genuinely recommend customer service sessions for a better service experience. read more

I don't eat burgers very often. Burgers are probably my least favorite food. Although, I felt like I experienced Charlotte's Web's power of words phenomenon in this restaurant lol. Remember when that little spider weaved "Terrific" or "Radiant" etc to describe Wilbur the pig and people basically kept him alive because they believed this pig was special? Well Five Guys has signs like that everywhere!!! "Best Voted Burger" "Heaven in a bun" "Best of the best." As soon as you walk in, you were TOLD to expect the best burger ever. Was it the best burger ever? I wouldn't say that. My burger didn't look like much. I tried to get a really good angle for the picture and it's just not aesthetically pleasing. Needless to say, Five Guys burgers are quite satisfactory. I love that they have grilled onions and mushrooms for their toppings! Their cajun fries are bomb! Do not, I repeat, do not bother to come here if you don't eat burgers. A hotdog is over $5. That is beyond ridiculous to me. You can buy a pack of hotdogs AND buns for that price. Excuse the rant but I'm just saying, I will never make that mistake again. Yes, I spent $5 on a hotdog for my 3 yr old. Shame on me. Anyways, the burger was awesome. Enough said. read more

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I love this food! It's also very close to my house so I come here often. Whenever I come to the town center, I always try to come here to eat. read more

Stopped by this location of Five Guys when we were out running errands at the Town Center. The first thing that struck me about this location is how CLEAN it is. It was a slow time for them (4:30ish) but everyone was working hard. They were cleaning this place from top to bottom, and you could tell this was something they are constantly working on - it truly showed! I don't think I have ever been in a cleaner Five Guys! Their bathrooms were impeccable. Kudos to you, Town Center team! We ordered a bottle Sprite and a small bag of (regular) fries to go, which was quickly prepared and served. Since we were on a right time line, we really appreciated that. read more

My 1st try of a Five Guys in JAX. I ate there a lot in the East Bay locales. They were fast, I'll voice it to them. The burgers were great, as expected. But the fries; how could you do this to 5 Guys fries! The fry chef must've been having a salty day, as my large fries were caked, think churros with cinnamon sugar, with salt. I hate throwing away great fries, so I wiped each fry down with the napkins in the bag. But the wipe down wasn't enough. What a waste of $7 large fries:(((((( read more

Five Guys - Just say NOOOOOO to over salted fries!! - Burgers Near Me - Jacksonville, Florida

i came into this store last night and me and my bf ordered two cheeseburger meals and regular fries. we were rushing home, and by the time we got home with our food, we realized they forgot my burger. we had 2 orders of fries and one burger, and we couldn't go back because they were closing up. i was so sad i just went to sleep without eating anything, the disappointment was enough lol. read more

Five guys would get six stars if it weren't so expensive I don't understand how one little cheeseburger can cost that much especially when I have to pay a separate price for the fries. I will say that they always stiff me on the fries when I buy a regular and find myself begging for a few more since it is such a small amount for a big price. I do often wonder what the surveys would say today because every post and every article about how good the Bergüzar is from at least 10 years ago read more

Its not that hard to make a burger. Its not that hard to read and double check what is supposed to be on it. Yes, i did double check my receipt to make sure I wasn't wrong. Usuallt not that bad and a decent place to go. Today, not that day. read more

Five Guys - The picture of an incorrect burger. Its not that hard to make! - Burgers Near Me - Jacksonville, Florida

Love this Five Guys. Placed an order on the app. They have updated it and it is easier to use. The burgers were ready when we got there and they waited to drop the fries until we got there so they are nice and hot. Took it to eat at home, but couldn't wait to eat those yummy fries.My burger was wrapped in lettuce and super tasty! read more

Eric does a great job of making everyone feel welcome! Great food! Clean and fast! Love their French fries! read more

We went to the Fleming Island, Florida store and called in a curbside order. When ordering we told the girl that we were there parked in front and gave description of car. She said it would be ten minutes. We waited 20 minutes or so I finally went in and they were calling my name. They said they had called it several times and I told them that we had been waiting for curbside and had given the girl all the details. He apologized and then I asked if my stuff was still warm and he stated yes that he had just set it out. We got home and the fries were cold and sandwiches lukewarm. We live three minutes away. The food is always good but this not the first time we have had a bad experience with pickup. The employees need to listen better and maybe trained better. read more

No pictures because I was famished but I got the 2 patty bacon burger loaded with all grilled veggies, mustard and ketchup. My aunt got the hot dog loaded as well and we shared a regular fry which we didn't even finish. 5 guys never dissapoints. read more

When craving a burger, Five Guys is always a favourite for us. Fast food that doesn't taste like fast food. Damn good burgers! Of course, they are no better for you than a fast food burger, but at least they taste great and won't break the bank. They have so many toppings to choose from and they don't charge extra for them. Love that! Hey M-Shack, screw you for charging extra for tomato! Haha Fries are really good and a regular is more than enough to feed two grown adults. They have roasted peanuts available for free while you wait for your food. They have the cool Coke Freestyle Machines. Restaurant is always nice and clean. Really friendly employees. You can see the area where they are making the food and it is kept very clean as well. Plenty of seating inside and they also have a lot of covered seating outside. It's at The Town Centre, so it does get pretty busy at times. They keep the line moving quickly though. read more

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Not our first time here but it has been a very long time. We were walking out of Total Wine at the town center when we saw this place next door, so we decided to stop in. When we entered, we were quickly greeted by the friendliest gentleman at the register. Placed our order while my husband was taking advantage of the complimentary peanuts. Besides it freezing inside (I'm usually always hot if that tells you anything), the restaurant was very clean and well kept. We both went with the bacon cheeseburgers but I opted for mine to be in a lettuce wrap. Gotta save some calories with all these foodie stops. Lol. The burgers were juicy and huge. Cooked very well and it had great flavor. We chose "all the way" so it came with tomatoes, onion, mushrooms, and pickles as well. My husband asked for an order of fries and they gave us way more than the cup it's served in holds. Our bag was overflowing with fries so one order is definitely enough to share. They were crispy and did not taste greasy. Do I dare say that this is still the best cheeseburger I've had? It's definitely on the top of the list. read more

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Have any of you out there had the same experience I had at what I am calling this "Wise Guys" location? Two weeks ago, I went here to get my craving for their French Fries satisfied. I had not been back in quiet sometimes as I only like their fries. I will not stand by and watch perfectly fresh burger meat flattened and destroyed on a griddle; none of their burgers for me. Anyway, I purchase a drink and went to their Coke machine which is very expensive and doles out a variety of different coke products. I chose their Cherry and it came out like it was devoid of taste; there was barely any cherry color, too. I told a tall, older, heavy-set man about it. He came over and declared it was fine. I went to their second machine and it was the same. So I next tried their orange offering; same diluted taste. I did not want to deal with a guy who apparently could not give two s__t's about my concerns. And BTW, I was in the industry for 25 plus years so I think I know when a soda system syrup box needs replacing. But this was not a box being emptied. This was the amount of syrup actually programmed to be dispensed for each drink from that machine! The taste of all these sodas that comes from a dispensing unit is determined by the Brix Setting; it is called a Brix Count. The service company, Coke usually programs this Brix Count using a special gauge they carry with them. The amount of syrup is controlled at the point where it is mixed with carbonated water. It determines the taste and the cost of each drink to the owner. To confirm my suspicions, I went to a Panda Express with the same exact type of coke dispenser and the taste was like night and day! So how could I conclude anything else that this was no accident? Accident or not, I got a lousy, undrinkable soda at a place that should know better or at least check into it when a customer makes a complaint! The cost of the soda to Wise Guys is based on that syrup! This particular location is not giving out a quality soda and they have reduced that Brix Count! To compound my suspicions "Wise Guys" at this location has now changed how they are dispensing their outrageously priced Regular Fries" ($5.00) from how they used to dole them out. I would get the traditional fry scoop amount from a piece of equipment found everywhere but then they had this specially made stainless steel box-type contraption that they proudly used to dump literally another half order into the bag. Do you remember that? The woman who gave me my order barely added anything to the bag..It was a "lick and a promise." It was a ridiculous amount of money to pay for that small amount of fries. I will never go back to this place, but I have written to corporate to find out if this same shrinking policy is being used at all their locations. If this is not a corporate store, then all the more reason for them to know about this owner and what he is doing! If it is a new corporate policy to save money, then I should be hearing some other comments here if you had a similar experience. This is the place for this kind of commentary..Fair, unbiased and unafraid. That's what Yelp is all about. Perhaps, if you have experienced a similar situation, you can chime in here. read more

(Brown girl & the male cook) These two were extremely rude to me the moment I walked into the door to the point where they refused to hand me my order and the poor old man who was the cashier was in shock from there behavior I was lucky enough to receive my order at the end when they left to the back they need to be fired ive never had an experience like this before ever read more

So it was my first using the in line ordering service, I accidentally send my order to the wrong location. The man that helped me, said no worries fixed my god and said they would call the other location and tell them... now that's what I call great customer service. They were all great there... they did was so good, I don't normally eat red meat but I was craving a burger and they got the spot! read more

Five Guys - Cheese burger with mushrooms, onions and pickles, with a side of Regular Fries - Burgers Near Me - Jacksonville, Florida

Burger was hot and delicious staff was super friendly but the french fries were soggy and disappointing. I'll forgive them that because the burger was just so tasty And it happens. read more

Always a sure place to get a good burger. They are definitely in my top 5 of burgers to eat in Jacksonville. I prefer this location b/c of their attention to details and the customer service. My order always comes out in a timely manner and rarely do they mess up. I usually get the cheeseburger with mayo and lettuce, very simple but always taste so darn good. Every now and then when I am really hungry I throw in a cheese dog. I like that they cook the dogs on the grill. Also you got to love the fries that are basically fried twice. I have always loved that method of cooking french fries. You fry them at a lower temp, set them to the side. Then when an order comes in you just drop them back in at regular fryer temp. They come out so damn perfect. I also like when they throw in extra fries when you have a to go order. Great location, great food and great customer service!!! read more

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This is our second time ordering five guys delivery and it was so good. I got a bun less burger and it was delicious and the fries were a little cold but still very good. We will definitely do delivery again!! Keep up the good work Five Guys!! We love you!! read more

Five Guys - Bun less burger with lettuce mayo mustard and pickle and cheese. - Burgers Near Me - Jacksonville, Florida

Saved my appetite all week for a juicy burger and fries! Didn't disappoint. They take their time and I'm glad . read more

Five Guys - Burgers Near Me - Jacksonville, Florida

Good service. The burgers and Cajun fries are always delicious. Orders are never ready at the time stated for take out, but when it is ready, always piping hot. The burgers are one of the best burgers around. Can't forget the shakes! :D read more

Came in late last night (8/22/22) not too long before closing and I must say this was one of the best experiences at Five Guys I've ever had. The staff was incredibly polite the place was clean and the burger and fries were excellent. I don't usually write reviews for fast food /fast casual places but I just felt compelled due to how polite the staff was despite me coming in quite late and them keeping me in the loop letting me know my order is going to be an extra couple minutes because they were cooking fresh fries. I know it may not seem like a lot but it was just refreshing to have a casual place still have such pleasant customer service and a welcoming and attentive staff. I just hope to make management aware of the excellent team that was working last night. read more

Amazing service, Everytime i come everyone is so nice. Food was hot and delicious. Store was clean and smelled great!

Best burger for your buck. Hands down!! I have loved five guys since the first bite and I will continue to love them. Definitely NOT the place to come if you have a peanut allergy. Even if they could make you something the contamination risk is too high. Well guys what? I love peanuts and I'm not allergic so I get a handful every time! Back in my younger day I could take on a hamburger, but I usually downgrade to a little. Cajun fries well done with extra seasoning is the way to go if you like a little spice in to life!! read more

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Walked in and ordered take out. Ordered two burgers & fries. Waited FORTY MINUTES for my order to come out. There was only one other family in the dining area . Had I known that they prioritized the Uber Eats/Door Dash/Grub Hub orders ahead of mine, I would have gone home, ordered delivery, & received my food in about the same time as it took me to wait on my order. Five Guys- please respect those who actually take the time to come IN and visit your establishment. read more

I'm convinced they purposely mess up my order every time I come here because they tell me the same thing every time I come here it's ridiculous horrible service hiring kids that are playing around in the kitchen read more