Food is always good here, my family would always make a stop here at least 2 times a month when we're craving burgers.

Incredible attention to detail and service. I've been coming to five guys all over Florida since I was 16 and I've never seen a cleaner one. I'm pretty sure there's a new manger at this location as well and he seems to be running a tight shop. He was very friendly and helpful! read more

Five Guys - Burgers Near Me - Jacksonville, Florida

Watch out folks, their hours changed tonight. I checked before getting there and their hours said 12-10 7 days a week... it's now 9:00pm closing Sunday-Thursday. When pulling on the door handle one of the employees started laughing at me. Been going to this location for quite awhile, not sure if I'll be back. Might be worth going a few extra miles to a different location. read more

best place ever!! staff is amazing i walk in and they already know what i want. best burgers in jacksonville ‍

I love Five Guys and this location in Town Center did not let me down. I love the look and feel of Five Guys. Even though it's not the fanciest place, the Five Guys restaurants do have a lot of personality. The workers in this restaurant are so friendly and the cashier even asked me if I had plans for Thanksgiving. This is so thoughtful! I usually just get a "may I help you? This is your total, please sign" from cashiers and she obviously cared enough to ask. I got the little bacon cheeseburger with bbq sauce and pickles (my new-found love) and little fries. My boyfriend ordered some monster burger that I don't remember the name of, but we both had delicious meals and are very pleased with our experience! Five Guys will forever and always have my heart. read more

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So....trying this place out again even though I felt cheated on fries last time. Found out about 5 minutes into waiting for my order it's a 45 minute wait. Surrounded by people who could turn on each other and fall into the grip of cannibalism any moment. Watching the line, no organization, chaos, people calling ticket numbers with no order, pile of tickets for milkshakes just discover that no one was tracking. This is the end. The first world is fallen, idiocracy is now real. Next time, going to Burger Fi. read more

Quality, service and polite employees these days is hard to find and 5 Guys always has all of this!!!!

Find a different location, I love five guys but when I order a double with cheese and cook onions and get home to find 2 plain ass beef patties between a burger bun it's definitely time to find a different location read more

Five Guys - Burgers Near Me - Jacksonville, Florida

Five Guys has some excellent burgers, no question . They are like a cross between fast food because you get it quickly and a gourmet burger made fresh to order with a ton of toppings and customizable options. I love getting a burger with no bun wrapped in lettuce! They gladly accommodate requests. The fries are also delicious and made fresh, even when placing an online order. If you want a delicious burger but don't want to go to a sit down establishment this is your place! And FYI burgers are HUGE so plan accordingly. I gave 4 starts only because it can get pricy, especially with a family. read more

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This is how fast food should taste. To all the In-And-Out fans of Cali, make sure to stop by its cousin Five Guys when visiting Florida. I am getting hungry just thinking about that warm thick juicy patty, beneath the juicy tomato slice and melted cheese peeking out from beneath the warm buns. And then those cajun fries! Pretty darn good and fresh. Best part is, you tell them what you want on your burger before they make it, so you know it's made fresh. Just be aware that if you come here on your lunch break you'll be waiting for 5-10 minutes for your food. Opportunity cost, I guess. But it makes for an affordable filling meal. Damnit, now I want a burger! read more

I've always been a big fan of the Five Guys brand and this location definitely doesn't disappoint. The service here is excellent.... The food is tasty and orders always come out correct.. The restaurant is kept very clean.... Someone is constantly cleaning, which is a huge plus. I really love the bacon burger! And the fries are great as well. I look forward to my next visit to this location. read more

Me and my wife came in around 7pm, while ordering we asked the manager/cashier if the fries could be less salted as well as cooked a little longer and he made a big deal stating that they make their fries a certain way although we order them the same way at a different location and they've never told us this. we also noticed that Christopher W./ the manager had an attitude, and seemed very impatient, we came back to the counter to order a drink and again he had the same attitude, and did not seem to want to be there, he rushed off and told us we could grab the receipt ourselves, i don't know if he's homophobic or just having a bad day but it didn't sit right with me nor my wife. Also while waiting for our order i noticed the cook proceeded to pick up a slice of cheese and put it on my burger with the same gloves he pushed his glasses back with.... After our order was called we were handed our bag but not my milkshake, after telling the girl we ordered a milkshake she rushed and made it and handed it to me, she didn't even bother to put the whip cream on top nor even asked me if i even wanted any or not (and yes i did want it) Don't get me wrong the food was good but I'm not sure if this is due to the lack of staffing or not but we will not be returning to this location and will continue to go to the San Jose location. read more

I only saw 3 guys but that's okay because they got our order out quick, friendly, tasty and went above and beyond. Also very clean. Awesome 5 Guys! read more

My order has been wrong several times, rarely out when they say it will. I've had a DoorDash driver get ticked off at ME because of the lateness of the food coming out for my order and leave me nasty messages on the app. it's not 5 guys fault they were nasty, but even after that my order has been incorrect several times. Just today, I ordered $40 worth of food and got home with only one "little burger" and a small fry when I ordered two burgers, two regular fries. We even had to remind them that a shake was ordered and they had to still make it. the receipt on the bag had the correct order too, but was definitely incorrect in the bag . it's very frustrating as a customer, to have to go BACK to the store OR just waste your money. read more

Fast is good for me when I want to have a quick lunch. Most JAX eateries run in two speeds; Slow & Stop; everything tastes fresh, and meat is good, so are fries. The whole operation is very efficient, McDonald's should train their staff here. read more

The first time I went to Five Guys I made the mistake of ordering the regular hamburger. This is the kind of place where a "regular" burger has two patties, and is freaking huge! Fortunately its also really fresh and delicious [although I still couldn't finish]. The menu here is tiny, consisting of either burgers or cheese burgers [don't forget regular=double, go for the little unless you are starving to death], hot dogs and fries [cajun style please!]. They also have a large selection of condiments that they'll top your burger with. Nothing too out there, but the addition of A-1 sauce make so much sense its amazing other places don't have it. Its not the kind of place you can eat at all the time [unless you plan in gaining a hundred pounds] but, when you are looking for that old school burger and fry fix, this is the place to go. Hopefully as they expand into a chain of restaurants, they'll keep the quality up. Just to be safe, go try it now. [As in now. Don't waste another second. Go! Leave! Get your delicious burger and eat it!] read more

Five Guys - Burgers Near Me - Jacksonville, Florida

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Several Employees are clearly making people's food with out a mask on. Need I say more? How can I trust eating the food if they are not taking my health and safety seriously right now. We walked out with out ordering, it's not worth the risk! read more

First of all.... we call the store to order a curbside pick up. The woman that picked up the phone was so out of breath that she couldn't even say hello. After we placed an order of ONLY A LITTLE FRY we called back five minutes later to let them know we've arrived and are ready to pick up the fries. The same woman assured us that the manager will be right outside to pick up our payment. We parked at the curbside parking and no one came out... we waited for FORTY MINUTES and called the store 10 times and nobody picked up!!! We had to go to the front and honk the horn to get their attention! And they had NO IDEA WE HAD EVEN PLACED AN ORDER!!!!!! And they even had the nerve to try to collect our payment after a 40 minute wait for LITTLE FRIES. NEVER AGAIN! read more

Decent food, but poor service. Slow, missed part of the order then when I went back for the shake they forgot, I waited over 10 minutes for them to make a shake. All while my food was getting cold. Won't be back. read more

There's really no need to talk about the food, it's common knowledge FiveGuys is amazing. This location is great, but the best food always comes from the evening shift crew. I've never had sub-par burgers and fries after five. read more

Five Guys - Cheeseburger deliciousness. Also, they have fancy soda machines here. - Burgers Near Me - Jacksonville, Florida

5 Guys is a terrific burger joint, and the french fries are excellent. To keep the price (and calorie count) reasonable order the junior burger. Downside - is very loud inside so don't plan on having a quiet conversation. read more

I never have a problem at this location. Good burger, fries and shake every time. For a milk shake I always get the double stuff Oreo flavor. Its THE BEST. If you like cookies and creme you will miss out by not getting that shake. read more

Five Guys - Double stuffed Oreo milk shake - Burgers Near Me - Jacksonville, Florida

I love five guys burgers. They are the right size and greasy and all of the condiments are fresh. You can make your burger your way. To accent that they give you lots of their delicious fries seasoned or not. Do not come here if you were on a diet or you're worried about your heart health. read more

Five Guys - Bacon cheeseburger - Burgers Near Me - Jacksonville, Florida

Slow service and poor employee manners. Ordered my food online at 7:50 pm and did not receive it till 8:35p! I would understand the wait time if they were BUSY (like during a rush hour) however, they were not. To make matters worse, while I was waiting (with over 10 other people inside) a female employee behind the counter was constantly using foul language towards her co-workers. She never acknowledged the children present inside the establishment. I love five guys however, I will not be back to this location. My intention of this review is to make management aware of the problems I experienced. read more

Friday night so we thought let's take a 25 min drive to Five Guys. First impression was a little blah as we walk in and I'm smiling on my way up to the cashier and say hey how are you doing today?... When in reality shouldn't she be greeting me. Yet her reply was nothing (or I couldn't hear her), with no smile... ok. Maybe she was having an off day or something. Wish we stayed there to eat...but took the 25 min drive back home. We ordered a banana chocolate shake, but she ordered us a chocolate bacon shake? For a kid who doesn't like bacon thanks for that waste of $4.99. Ordered a BLT with pickles, green pepper & mustard, But got no pickles and added mayo on there for me. I don't do mayo. Well... I'm not one for eating out much anymore these days... but small mistakes like that just remind me stay home and cook. Customer service needs to be addressed. We always enjoy going to Five Guys because of how welcoming and friendly the atmosphere usually is....but this was enough to cause us to not go back to this location. read more

Five guys always has the best burgers and fries! This restaurant is just exceptional like all the other locations.. One amazing thing I noticed at the few locations I've been to is that their staff is so friendly and helpful! They always have a smile on their face and be it any time, they talk to you like you're one of their good friends.. My constant order is the Little bacon cheese burger (because I can't finish the regular one, LOL) and the Cajun fries. I think fries from fresh potatoes surely do make a big difference after all :) They have a small white board which tells you where the potatoes of that day came from! They have a big board displaying kids doodles - shows how much they care about all their customers. When in doubt about where to go, one must go to FIVE GUYS! They will never disappoint you!! read more

First time in this burger place but I'm already hooked. I needed something before class and I was starving. I went in and got my order. The only thing I didn't like was the wait but the wait was worth it. Their burger was tasty, huge, and meaty. Everything was fresh and just made after you order. I would definitely come back here again! read more

The food was fresh and delicious. Service with a smile, simple and just plain good! Thank you so much for the dedication to quality. We will be back & soon. read more

Amazing! The food was delicious. The guys hooked us up with extra Cajun on our fries. You always get the best portions here. Definitely worth the money. And my cheeseburger was so yummy. Love this place! Great staff! read more

Food was good. Definitely didn't like feeling unwelcomed. It'd be nice if employees had not been talking about customers or at least have the decency to wait until the customer is not around. read more

Made to order burgers? Check! Made to order fries? Check! Milkshakes to make you wanna slap someone? Check! 5 guys is ALL good!

I've been to this location twice for lunch, and I've always had awesome service and awesome food. If you've been to any Five Guys, you should expect to wait a moment for your burger and fries because they're so fresh. I love the topping options you have and that you're not charged extra. The employees at this location are friendly, the food is always delicious, and the place is clean. Definitely will be back! read more

Five Guys - Little cheeseburger - Burgers Near Me - Jacksonville, Florida

There's something about greasy burgers and fries that makes me weak in the knees. Sure, I can make a burger at home, but why when I can indulge in the goodness of Five Guys. One of the main draws for me is that they keep the menu simple. Burgers, hot dogs, grilled cheese and fries. Then there is the plethora of toppings for free to customize your burger. (I, myself, am a little bacon burger fan.) When you order fries, not only do they fill the fry cup up, but they dump a generous portion into the bag as well. My west coast friends compare Five Guys to In-N-Out, which I've had and honestly, I like Five Guys better. Now if only they would expand to breakfast like the one at Dulles Airport did. I'm licking my lips in anticipation. read more

It costs $32 for two single patty burgers, one hot dog and one regular fries. Why?

Still one of my favorite fast food burgers & I think I've finally mastered ordering: junior burger & sharing a regular fries is more than enough for me. I think the one notch it has over it's main competition (In-N-Out) is that they do offer bacon. But if In-N-Out continues it's eastward expansion, it will be interesting to see which burger joint comes out on top. read more

Burgers are big and beefy, fries are plentiful, greasy, and delicious. Only thing I hate about it is how much I spend on a burger, fries, and drink. There should be combos or something! read more

Five Guys - Cajun fries before taking out the container. Regular size. - Burgers Near Me - Jacksonville, Florida

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This is seriously one of the best burgers I've had period. Way better than In-N-Out (blasphemy from a Californian, I know) because it's a much more satisfyingly messy burger. I also didn't expect it to be as good as it was considering they only cook their burgers well done and I usually like my meat just short of mooing. I was surprised to find out that it's a major chain on the East Coast and I am now going through bouts of depression since I will only be able to enjoy those warm patties intermittently. I did find the fries underwhelming, but I certainly didn't care with a burger that good. read more

Five Guys is interesting case of excess served for lunch with the kind of gentle touch reserved a company of Marines working together. While I didn't hear anyone yell "Oorah", it would not have been out of place as this happy group of kitchen workers seemed to be busy as bees making burgers, dogs, and fries. While I have visited other locations of this chain of hamburger restaurants, this one seemed to be the genuine article of hard work dressed in red and white kitchen style. In reference to my cautionary note about everything seeming big: the burgers are served in pairs, the "little" fries would out last any "supersize" from a drive through, and the drinks are self served in 100 different flavors. Yes, the check is also large, but the quality and raw application of kitchen know-how seems to produce stellar results. As a hamburger place, i would be entertained to find a worthy rival in Jacksonville, but I think this is probably one of my better visits in the area. read more

Visit Date: 03.13.2010 One of my favorite burger chains, likely my favorite burger chain on the East Coast. Great burgers, wonderful plentiful fries that overflow from the cup into the paper bag, and complimentary shelled peanuts to snack on. Do note that a regular hamburger consists of 2 patties, while a little hamburger consists of 1 patty. And these ain't McDonald's sized patties, they're at least 1/2" thick when cooked. read more

All really you can say bad about the place is the music is too loud. I read its a way to get you to eat fast, well it works. Food was very good, sure its not health food, but its as good a hamburger as I make at home IMHO. Heck maybe better. The fries are great fresh, a tad too salty to me, but I know to ask for lite salt next time. I eat the regular hamburger, its really too much but I managed. The wife had the little one. regular fires is enough for FOUR folks, get the small. value wise its a little more than most fast food places, but I could go more often if it was closer to us. Place was friendly and clean and fast. turn the frigging music down so two people 1 foot apart can hear each other and you got a 5 star place in the yelp ratings. read more