Today was my first time at Zaxbys. I'm new to Florida. I'm giving 2 stars because of the customer service. However, the FOOD WAS AMAZING! I will definitely check out another location. There was a young man by the name of Logan who initiated taking mine & my family's order. I mentioned it was our first time so we were asking questions about the menu. He seemed annoyed & a bit racist as he just looked around at my family. (I'm Hispanic). In the middle of our order, he said "I'll be right back I have to go take care of something for else". He walked away & another young man came to finish off our order. Logan was in sight and I could see he in fact, did not have anything else to take care of. Some people just suck. read more

We have come to this location many times. Only this location offers free kids meal when you buy an entree. We were able to go through the drive through and still receive the deal but then they changed it to dine in only. Today, they said that the salad no longer counts as an entree. I cannot eat a lot of fried, fast food, etc so I usually get the grilled chicken Cobb salad. To me, it seems like they are trying to get people to not get the deal since they keep making changes to it but while still "offering" it. It is nice that they offer it, don't get me wrong, but I don't think we will be stopping by again. It's still over $40 for a fam of 4 (with one free kids meal, not 2.). read more

Ordered wings and things paid around 17-18 bucks. Bit into a wing and it tasted squishy and rubbery. Upon further review the chicken was raw. Literally a vein with blood staring at me. Went back wanting to just get some tenders to replace the wings(equal value) was told they could refund me for the wings and I had to re order. Who serves raw chicken? Disgusting never returning. read more

Zaxbys - Vein with blood under cooked chicken - Fast Food Near Me - Jacksonville, Florida

If I could give a zero star I would! I don't know how this place hasn't been reported yet for sanitary reasons. This is supposed to be a place where you can come in and eat. This place is disgusting! There's literally gunk on the bathroom floors. They don't clean their tables. Every table I passed had some food or stain in it. They messed up my order which never happens at any zaxbys I go too. Their ice machine didn't work had to ask to see if they had ice back behind counter. Plastic from straws all on the counter. Counter was filthy. Everything in this place was literally filthy. I can tell this place isn't managed correctly. Sad because who doesn't love zaxbys?! read more

Went for a few peach teas and a large fry to split. The tea was WAY too sweet, but I saw they make it with peach syrup. The car in front of us at the drive thru seemed to cause issues, but the staff was friendly and quick getting our order ready. The fries had been made for quite some time, but we did get there around 2pm (not a particularly busy time). They recently remodeled, but I'm not aware of what was changed. read more

My 5 stars is not for zaxbys. It's for an employee at zaxbys ( Ryland) he should be a manager. I ordered my lunch online, I arrived 3minutes before pickup time. I waited 27minutes. Ryland apologized several times and offered me a drink for my inconvenience. I understand the get get busy at lunch time, 8-10 cars deep in the drive through, lines and dining area filled with hungry construction workers and other business people on their lunch breaks. Ryland was very attentive and accommodating to everyone... " keeping the peace" and doing a damned good job at it. In this day and age where everyone is addicted to instant gratification and online bashing when things don't go as planned, I like to point out the positives. So thank you, Ryland for caring about my time today. It's because if employees like you, that I will return time and time again... even if I have to eat my lunch while driving, because I lost my 30minutes lunch break waiting in your lobby. read more

Bug leg found in salad! Manager said not his fault. Salad comes in a premade bag. Offered to make me a new salad. Showed no empathy at all. read more

Zaxbys - Big leg found in salad. Manager said sorry our salad comes in a bag not our fault do you want me to make you another one. - Fast Food Near Me - Jacksonville, Florida

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Need some daytime management. 5 front of the house guests waited 20-25 minutes for food as they only focused on the window. Simple lack of proper management. read more

I give this location a chance once a year or so and every time they are painfully slow with everything. Every time you use drive thru, "look at the menu I'll be back". Every time you order it's 10+ minutes. There are always plenty of folks on staff so I don't see why y'all are so damn slow every time. read more

Ordered through the app and accidentally selected the wrong location. When I showed up to the intended location and realized my mistake, the manager and staff immediately got to work preparing my order so I didn't have to drive way out of way. I am so appreciative and was amazed that they were so nice about my mistake. read more

I've stayed away from Zaxby's for about 8 years due to how boring their flavors are and the poor quality of its boneless wings. However, my weakness for Asian flavors and great marketing by Zaxby's made me try them once again and the result? ...... Seriously? You call that General Tso's? I think the last time I had boneless wings this bland was those frozen Anytizers you find at the grocery store. It got to the point where I was enjoying plain chicken fingers with ketchup leagues more than the wings. In fact, at least the fingers had fairly juicy meat in them in contrast to the boneless rocks I was given. I'm glad I was able to reaffirm I wasn't wrong in avoiding Zaxby's. Don't even bother eating here, there's countless places nearby serving much tastier food for the same price. read more

Service is fast and food is always hot and good! Food isn't expensive and the loaded fries are great. Not sure why it has 2.5 stars lol.

Overpriced, missing ingredients and what I was served looks like it is old or worse spoiled. Used to be my favorite salad spot, needless to say I won't be going back to this restaurant EVER. read more

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My family ate at this place a few times a month, at least. We typically order a chicken sandwich, chicken fingers, and a kids finger meal. Thankfully it's hard to screw that up but more often than not they'd forget extra sauces (that I paid for) or forget to swap coleslaw for toast or fries, give us a reg vs spicy chicken sandwich, etc. But I would just let it slide because the food is good and I'm not that high strung. My last experience was so bad that I will not spend another dollar at any Zaxby's. I ordered the same thing I always do...they asked me to pull up to a spot in the drive through after I paid for my order, which is almost a given when you go there but this time made no sense because there was nobody even in line behind me. When I got home, one of the meals was completely wrong. There were no sauces in any of the boxes, except the kids meal which had Zax sauce (I specifically asked for ranch), no sauces at all in the other two meals, and missing the five extra sauces that I paid for. We had just got back into Jacksonville after a ten hour roadtrip and went straight to Zaxby's on our way home so I wasn't going to just let it slide this time. I called the restaurant and spoke to the cashier. I explained to her that the order was wrong but that my wife was just going to eat it, and that they forgot all of our sauces. She offered to remake the food or give me a refund for the wrong order. I opted for the refund so she asked me to bring my receipt in. When I got to the restaurant, the "manager" (Faith) declined to refund my money because I didn't have the food. I told him I just spoke to the cashier and explained the situation. They told me to bring in the receipt for a refund, so here I am. He then told me that my receipt was NOT the receipt for my food (it absolutely was the receipt), but he also refused to give me the receipt back. Weird. He told me that I was not getting a refund and threatened to call the police if I didn't leave....So I called Zaxby's corporate office (which was great BTW) and the representative stayed on the line with me until the police showed up. She says that my card is being refunded for the entire order but I haven't seen it yet. I am thoroughly disgusted by this situation. It takes a lot for me to write a review, especially a negative one, but this was the absolute worst experience I have ever had at any restaurant. I worked in the service industry for 15 years. It is not hard to look at a ticket and put the right thing in the bag, or to be hospitable and courteous, and to not treat customers like an inconvenience when they walk in because they interrupted your phone scrolling time. If this review gets in front of anyone that matters I'd highly encourage you to look deeper into how this particular store is run. It's the only one I ever go to so I can't comment on others but I hope they aren't all this bad. We have been going there for YEARS and the last 2-3 are really when all of the problems started. The food stayed good but the service is just awful now. Thanks read more

On May 25, my son and I visited this Zaxbys for lunch. When I ordered, I asked the cashier if we could get the 20 wings half were half (10) tossed in Buffalo Garlic and half (10) tossed in Sweet & Spicy. He checked with the manager and then told us it could be done but there would be a .25 cent upcharge. I didn't understand why but being in a hurry I said sure and ordered it ($26.36 total with tax). When it came, they were all tossed in Sweet & Spicy, and I was given a cup of (regular) buffalo dipping sauce. I asked to speak to the manager, and kindly explained that I had paid some kind of upcharge to get half the wings in the Garlic Buffalo sauce and the other half of wings in the Sweet & Spicy, but they all had Sweet & Spicy and I was given a cup of regular buffalo sauce. The manager was adamant that it just couldn't be done, and that if I still wanted the 10 Buffalo Garlic wings I would have to order and pay for them. Being in a hurry, I just ordered the additional 10 wings (another $13.39) so we could get going. It should be noted that although it wasn't busy at this time, it appeared every customer there had delays and/or errors in their orders. Later I completed their online survey and reported what happened and assumed someone would contact me to remedy this, but it's been a month and no one has. read more

Ordered the grilled Zalad to share - plenty of food! The grilled chicken had been cut smaller than usual which was very nice. The tomatoes were not good. French fries were great! Store was clean & not busy. Employees were nice. They have some new lighting that is way too bright above the registers. #VickieTravelz read more

No bottled water to buy, so I order ice water. She offers a child's size for free, but I figure I'm not a child. I need more water, so I order a medium. Now, I fully expected to be charged because I know how cheap this place is with their sauces, but the fact that I got charged a full medium soda is asinine. read more

Avoid this disorganized store that STILL HAS ThEIR LOBBY CLOSED! We attempted again and for the last time to try this location at Marbon Rd. We pulled up at about 8:45pm to a long line of cars. People start leaving the line without ordering. We finally pulled up to a non working screen with its lights out. We called the store and said "hey are you guys still open?" The girl tells us yes. Then when we went to order at the window the guy tells us they are too backed up to place our order. Now at this time only 3 cars were ahead of us waiting on their orders. This location is the laughing stock of Mandarin! What a joke! Please close your business and let someone open something great here! read more

Food and service were good and no one in line, but all ruined when I saw the bill of $3 for a medium cup of water. read more

Zaxbys - Who charges $3 for a medium cup of water? - Fast Food Near Me - Jacksonville, Florida

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Doors are open. But apparently they're not. The state of Florida is open. But Zaxbys is not serving customers. Not only did I just go down the street to get served but I'll never go back. With leadership like this calling the shots, I wonder what else they're getting wrong. read more

Great food. I love the chicken tenders and fries. The salads are also very good. Drive thru moves ok

Probably the most garbage, incompetent Zaxbys in the nation. Terribly over cooked tenders, no finish cook on the boneless wings, and to top it all off the entire order was wrong. I highly reject anyone going here until food quality and accuracy improve. Worked here for 3 years as a first job out of high school, and I cannot wait until they close it. What a shame. If I could give negative 5 stars I sure would. read more

Zaxbys - Terrible Zaxbys food - Fast Food Near Me - Jacksonville, Florida

As is usual at Zaxby's the staff was friendly and efficient. The girl at the counter was ready to help, but I knew what I wanted this time. The boneless buffalo wings meal, which includes a self-serve drink and seasoned fries. It wasn't long before our food was ready. After I picked it up at the front counter, I was at my seat and ready to dig in. Not the best wings I've ever had, but they hit the spot and I was satisfied. My partner's salad, the reason he comes here, I'm told was delicious. All the tables were clean, as was the floor and the trash emptied. It was nice to be able to pick a seat and actually sit there without cleaning it first. read more

Every time I come I always order the same thing, Zaxby's club basket. Love it. Although the last time I was here they forgot my pickle!! I'll let it slide this time. Now had they forgot my fries.... That's a different story. Don't mess with my fries. I love fries. I always do drive-thru and it's quick. No complaints here!! read more

Zaxbys - Zaxby's club basket. Love!!! - Fast Food Near Me - Jacksonville, Florida

This place has the worst service. They consistently over charge for sauce. They dont give you a detailed receipt. Trust me, don't waste your time. Chickfila is around the corner and so is PDQ. Stay stay from this store. read more

I stopped my right before closing. They fresh made me a few salads. I felt bad but there were 4 cars behind me Who also wanted some Zaxbys. The food was great. Sometimes the garlic bread is hit or miss. But my Zalad was awesome!!! read more

Zaxbys - Cobb zalad awesome! - Fast Food Near Me - Jacksonville, Florida

This is usually my go-to Zaxby's because it's near my house. However, the quality of food and competency of the employees has been slowly declining. My order has been wrong multiple times and today some of my French fries were still frozen. They also didn't put any lettuce on my sandwich just a grilled chicken breast plain (which I did not ask for). I wish they could get it together because I love Zaxby's. read more

Went in this past Sunday & the restaurant was dirty. Floors sticky. Tables not clean & had to try and clean it ourselves but still sticky. I saw another couple trying to clean their table and the guy working there walked past them and didn't even stop to say he will clean it. read more

Never fails, they are always friendly, fast, and accurate when taking and giving my order! On the days when we have to take a faster lunch this is always a great spot. The deal here is that it just doesn't feel like fast food, it's really more like a diner with counter service! I on top of all of that, there food is actually quite delicious and the zalads are filling. I only wish zaxbys had a menu available that told what all came with what. It's hard to tell what all is in a zalad from the pictures. read more

I love their Zalad. Wish we had one in Michigan! We get our food fast and they pay attention to customers

I pulled up to the drive thru Saturday afternoon for dinner. I was greeted by a nice young lady. She was very helpful. I ordered a 5 piece chicken strip dinner, and I asked about the new jerk sauce to dip my chicken in, she said no problem would you like anything else? I said yes, some ranch and extra ketchup. I pulled up to the window and a very happy to be at work smiling young lady said hello and gave me the total. I paid and got my drink. I put my card away and looked up and my food was handed to me. I said thank you and drove away. I parked in the parking lot to eat. I was very happy. I got everything I asked for and the food was hot and very fresh. I was so happy with my meal, I went in and asked for the manager. I thanked her and told her my service and food was top notch. Good job to all!!! read more

Full disclosure, I am NOT a huge Zaxby's fan to begin with because I believe they are extremely overpriced. Today I decided to give them another shot and without fail I walked away with an even lower opinion than I started with. First, there were only 2 orders ahead of me and it took me 30 mins to get my food. Second, when we got our food is was cold, soggy, and flavorless. The chips we half burnt and half raw (still can't figure out how they did that). Third, no napkins in the dining area so every time you needed a napkin you have to ask the person at the camera who hands them out 1 at a time. I will not be returning to another Zaxby's and based on my experience today, corporate needs to get someone to this site quick before they end up having to shut it down. read more

I like their tenders. Not bad. I don't like that they quit carrying bottled water. I hope they change that. Their salads are really good also. read more

Zaxbys what's not to like !!! Chicken, Chicken wings, Chicken Fingers!!!! And that great, tangy Zax sauce... Always clean, friendly, and prompt!!! The wings and things is my favorite... 3 chicken strips, 5 wings, fries, and toast ... The sweet and spicy are my favorite!!! read more

Zaxbys - Fast Food Near Me - Jacksonville, Florida

Great location. Food is always good, service is efficient, and if something does go wrong they are quick to fix the issue. Meal deals are amazing. The amount of food + a drink you get for the price is unbeatable. Salads are top notch too! read more

Zaxbys - Grilled Cobb Salad w/ Honey French Dressing - Fast Food Near Me - Jacksonville, Florida

Can't believe that inside dining is still closed for now over a year. You would think we lived in a blue liberal state in which at least they have 50pct Capacity. The drive thru staff is great but the one star goes to the ownership. On top of it, they have signs that say masks required per city mandate. Hello...Jacksonville dropped mask mandates in March and governor just did it state wide. I feel bad for the staff that the ownership doesn't follow the science. Our sports team and fundraising activities will now move to another friendly science based restauranter.... read more

Stopped by on a Sunday afternoon. 3-5-2017 and spent $9 on an entry. They gave me cold fries and chicken tenders that had been sitting all day as they were over done, dried out and cold. 8 employees all in back not paying attention to food or location as 1/2 the tables had garbage on them. I've had good experiences in the past but not today! read more

I've been going to this zaxybys for years and their service and food have always been amazing. The workers are always polite and get the food out to you fast. Every time is use the drive-thru, my wait time is usually less than 3 minutes! I usually order the wings and things and it always comes out to perfection even though it only takes them a couple of minutes to get the food to me. Very productive and very tasty! read more

Great service, nice girl took my order and was very helpful and friendly. Food was well cooked and the french fries were perfect!! I wish they had larger containers for the ketchup because the little ones are burdensome but really not a problem at all. My main reason to liking this restaurant is the staff. Very friendly even when the guy ahead of me was pushy! read more

I LOVE ZAXBY'S!!! Best chicken strips in the world! I wish there was one in South Florida. I miss them. If you have never had them.....YOU MUST GO !!!! read more