It is looks so nasty and gross not cleaned inside of the building and the food is so awful and so greasy and disgusting and nothing looks clean and or organized and I feel they never clean their kitchen or anything this place gives me stomach problems after I eat their food and so crowded and overpacked with people and the employees are rude and look sad depressed and never coming back ever I would rather go to McDonald's 24/7 then this place they have better food and quality fast service. I would not back here if I were you and trust me go to McDonald's or chick-Fil-A they are much better. Lauren read more

My girlfriend constantly talks about five guys, she loves it so she finally got me to go there. It's really good! Simple, fresh, good service. Not a complaint in mind! Restaurant was clean, staff was friendly, peanuts were complimentary. What more I can ask for? read more

The food is good no doubt, but they took so long to make a couple of milkshakes. They weren't even that busy fr.

We love five guys! We read all the bad reviews?? It was packed it was clean. There was a cleaning person cleaning. The staff was super friendly. Our food was really yummy. Everything was cooked correctly. I don't know what all the bad reviews were about but obviously they have corrected the problem so don't be afraid to stop in and gorge yourself, we did. read more

Five Guys - Little burger & fries - Burgers Near Me - Jacksonville, Florida

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Best burgers in the fast food industry for the east side of the states. They have in n out in California we have five guy in Florida. You get free peanuts and as many condition your burlas you want. They give you so many fries that one order is enough for two. Their shakes are also some of the best out there. The hot dogs are also amazing, don't know what else I can say about this place but just go get some I guarantee you will love it. read more

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Good, fresh burgers made to order. Not the best burger ever, but definitely better than fast food and even some restaurants. I think it's cool that their drink machine has a hands free option if you use a QR code on your phone, and most impressive of all: the ketchup pumps are available!!!!! What?! Like eat all the ketchup I want post 2020! You read that right. I am soooooooo sick of going to places and asking for ketchup only to receive 3 packets as if that's enough for anybody. They also have malt vinegar packets. Fry portions are huge. I prefer a burger with one patty so I always get the "little burger" but with the fries it's more than enough. I love their long list of toppings. read more

I just don't get it! I had to order 2x today because my first order was completely wrong. The manager said we got someone else's order .... however, my receipt that had my order listed was on my bag .... anyways, I ordered again 2nd order was half wrong too This is even calling the restaurant and speaking to the manager. I can understand 1x but 2?!!!! And I ordered 15 mins after receiving my 1st order. My first order, they did get the fries correct My second order, they got 1 burger correct as well as they got the sodas correct. I was refunded my first order (or so they say).... but don't order delivery from here .... they just can't get it right read more

Man, my fiancé and I were hungry after doing some shopping near by. He ordered the cheeseburger, hamburger (for me), large drink and large Cajun fries. We sat down and waited a while. The restaurant was clean. Now, Usually you'll get it within 5-7 minutes right? Well for some reason it didn't this time, it took about 15-20 minutes. There wasn't a lot of people there either, maybe like 7-9 people seated before us. We were number 79 and they were on number 70 when we ordered and sat down. It took awhile, but to keep myself busy, I conversed with my fiancé until they called us up. So 15-20 minutes later, they called my number. Then a gentlemen asked me if they called 86 yet and I said "not yet sir, it's 79". He was like "oh man I gotta wait longer?" (with disappointment). I went back to the table and we dived in. Even though it took a while, but the food was delicious as always. You can't really mess up a burger and fries. So juicy! And man we actually finished it all without having to take any food home. We were satisfied. :) read more

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For this Five Guys that's what they deserved because of the BAD costumer services. People that work directly with public need to understand that costumer services is everything on any business and these guys needs to do a CS course before they learn how to cook a Hambúrguer. No need to come back there. I will go to other places. read more

Five Guys - Vanilla Coke - Burgers Near Me - Jacksonville, Florida

$15.00 for an Undercooked burger and soggy fries. Eww This location is not as good as others. read more

Dining room is closed due to staffing issues according to employees. Has been for weeks. They said it won't be open for a month or so. Hard to understand staffing issues with so many people out of work. read more

When I want a burger this is my go to. Close to home and work and the staff is always working hard. My son used to frequent this location and would walk int he door and call out his own patty count (yup- that's my kid). Needless to say the staff is always friendly to us. I prefer to go with someone so I can share fries! As you know- they basically double the order of fries! Little bacon cheese, All the way please! read more

I was walking in the lobby to my seat and the guy working was sweeping and I stepped over his pile he had and he was rude and yelled at me and said don't walk here there's trash. I just ignored him and didn't say anything and the entire time I was there eating he was looking at me and it made me feel so uneasy. Then on my way out he said next time don't step in the trash. He had short black hair and he was working at 8pm on the 29th of august. read more

Just stopped to grab a bite to eat and by far the worse sanitation I've seen. The guy finishing the order is cleaning while cooking while grabbing fries all with the same gloves very disgusting. Will never return to wat here and I'm throwing away my food read more

Don't bother with curbside delivery, they will forget about you when you call to tell them you're parked. Doesn't even come close to the efficiency of Chik-Fil-A. I had to call back to remind them I was still waiting for my order. read more

One of the best burgers I've had but the prices have increased since last I visited. A little shocked to see a $9 burger in the menu. Last I remember it was $7. Although the place was empty, the were still peanuts left all over the floor. Speaking of peanuts, there complimentary peanuts are goooood. With the customizations, the burger tasted just like I remembered. We ordered one fry for try of us. The size of the fries are still gargantuan. Still can't go wrong here, but do expect to spend a little. read more

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The best vanilla milkshakes!!!!! 5+ stars We all know they have great burger & fries as well. I was amazed at how many fries they give in one order. Great experience read more

So you are bound to have a bad experience at some point at almost any restaurant right?? Today was that day for me. And of course it happens when you are actually craving the food. I wanted five guys so bad. If I wasn't so hungry I would probably just trash it, fries anyway. My order isn't complicated and for the time it took I don't know how they messed it up. If I could go back I would check it before I left. I semi checked it which is how I caught they almost gave me the wrong food. But I really wanted those grilled onions and crispy fries. The grilled onions were the first thing I asked for and they got left off.. don't get me started on the fries. Not crispy. Actually borderline soggy and not hot. Perfect if that's what I wanted, but it's not. Is it too much to ask for in this world to get crispy fries?? No one ever does hem right. Maybe I need to tell them I'm in no rush, I'll wait for you to make them crispy. Should I even have to do that?? I'm eating in the target parking lot so didn't drive far for them to get cold or loose their crisp. . It's almost as if they gave me these fries on purpose. The bag wasn't even the traditional five guys greasy. Disappointed in the whole trip. Maybe I'm hangry and should have waited to write this. But I didn't wait so oh well. Time to eat whatever this is smother served me. read more

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Best place in town for burgers. The staff is very friendly. The young man that took my order and explained everything on their menu even made suggestions. read more

Five Guys - Burgers Near Me - Jacksonville, Florida

Absolutely rude customer service. I came in yesterday and ordered a little cheese burger. Upon biting into it the meat was pink in the middle so i called in to see about getting it re made well done. Gentleman told me to just call again before i come in so i called again today prior to me coming in and was rudely told he can't do anything without a receipt, explained to him i have it and he was still rude and asking who i spoke to yesterday. Clearly big lack of communication between employees for i called yesterday and he should have written my name down or something. Dissatisfied, recommend the San Jose location, they have amazing employees. read more

Love Five Guys! Food always great and done fast! Staff is nice and listens to my picky orders so kindly! Amazing place

Never liked the prices but can't deny they have some of the best burgers! I also like the fact that I can order online, and I simply have to walk to the pickup area and be passed my order (I get a bit of anxiety when having to order in person/over the phone). They also have some great milkshakes. read more

The prices were always a little high but have skyrocketed, I can't believe they're charging $10 for normal quality burgers. All in all I'm not very impressed and for the money I would expect a gourmet or higher quality product. I'll continue avoiding them. read more

The problem with Five Guys is that they are to good... and soooo bad for you all at the same time! I always get mine loaded with all the goodies... and ask for extra mushrooms! I almost always have to end up using a knife and fork to eat it. And for me, I can only do a small order of the fries... the portions are huge. I have yet to try one of the hotdogs. Though they look really good. My only "con" if I had to list one is that I think Five Guys is a tad bit pricey for a "fast food"/casual eatery. Paying over $10 for lunch for a burger (again... my opinion) and fries is a little much. I do understand and realize that there is a cost for the quality and freshness they are offering. I do not go here all that often as a result. read more

Five Guys - Peanuts and burgers! - Burgers Near Me - Jacksonville, Florida

Five Guys has a high reputation among Jacksonville fast food places, but I don't think it quite lives up to it. The best thing I've had there is the hot dog, and I'll definitely have that again. Many people laud their fries, but I consider them to be below average: overcooked and not crispy. Their hamburgers are pretty good, but not among the best I've tasted. Be aware that their normal hamburger is a double. You have to get a "little hamburger" to get a single, which I prefer. This place has a few weaknesses you won't find in most reviews. - For one thing, it's slow "fast food." You'll wait far longer for your food than at other fast food places. - I've experienced a quality control problem once (of three visits so far): hard, white, unripe tomatoes in my burger. They should have been thrown out. - Finally, I really hate their packaging. I get takeout, and bringing their food home is a mess. Grease goes right through the brown paper bags, so I put them on the floor of my car. Then the bags tip over and spill out fries and salt all over my floor (they pour far too many fries right into the bag). Overall, I'd say Five Guys is worth trying, but it isn't one of my favorites among the many new-to-me fast food places I've tried since moving to Jacksonville recently. read more

I had a hard time finding the place, as it was somewhere in the Target shopping plaza. Turns out it was located at the front of the plaza, occupying one section of the former T-birds building. This location is where I ate Five Guys for the first time, and I ordered a hamburger with all the standards toppings and fries. There were also peanuts offered throughout the restaurant to satiate your hunger while waiting in line to order. When I got my hamburger, the hamburger consisted of 2 patties, as opposed to the little hamburger consisting of only 1 patty. The burger was awesome, and the fries were overflowing from the cup into the bag. Five Guys gives you a LOT of fries. I also found out that this chain originated in the DC area, thus whenever I was in DC, I made sure to eat at Five Guys. This is the best burger chain on the East Coast, rivaling In-N-Out burger of the West Coast. read more

I try to avoid Five Guys only because of that whole "tons of calories in just one meal" thing. The food is great and, in my opinion, Five Guys is one (if not the best) chain burgers around. The food at this store is exactly what you expect from Five Guys and the staff is super friendly. Every time I've been in (even during a busy lunch rush), the staff is super friendly and keeps the counters and tables wiped down and clean. They always have plenty of staff and are quick to open another register if a line to order forms. When the parking lot gets crowded it can be a pain to get in and out but the food and service are worth it. read more

I'm always a fan of Five Guys when I want a decent burger. Today I decided to give in to my burger craving and indulge, making the effort of hobbling out of my car and wishing they had a drive thru. From the moment I got to the door Holona met me to hold the door open and greeted me. (I'm currently on crutches) Now over the past few weeks I've become accustomed to people offering assistance but Holona really went above and beyond. After asking if I needed assistance to the counter, she offered to take my order from the table. She then offered to get my water for me. When I came out of the restroom she had set my water, straw, napkins, ketchup, salt and pepper at the table nearest the restroom exit. She mentioned that she'd previously been in a knee brace and could empathize with me. Sometimes it's difficult for me to accept assistance but Holona just wouldn't take no for an answer and gave me better service than most traditional restaurants. This is a great example of fantastic customer service. *My burger was of course delish as always. read more

I have never had a burger this good! I took a bite and an explosion of deliciousness hit me! This place is amazing. Great burgers and fries. The fries are not your everyday normal fries. They make them fresh and they are awesome. I will be back here often for the friendly service and awesome food! read more

Burgers are great and fresh. I just feel the fries can use less salt but they are great. Love the drink machine. Great environment read more

Five Guys - Welcome! - Burgers Near Me - Jacksonville, Florida

Always greeted with a smile, this is a great place for a quick burger, I can't handle the big ones, so I get the small burgers bacon a 1, a handful of peanuts and a sackful of fries. read more

Five Guys - Mmmmmmmm..wanna bite? - Burgers Near Me - Jacksonville, Florida

It's a solid burger not the best but solid. With these types of burger spots you know what you are gonna get. They do have good fries & the burgers are always fresh. I wish she had in n out burger out here but we don't do this will do. read more

Excellent SERVICE!! Fast, efficient, and Awesome! I grabber a different order and I told them what had happen they took care of everything and I had my correct order right away! Fries, delicious as always and so was my veggie Sandwich !! read more

Five-Guys has excellent customer service, along with amazing juicy burgers and tasty milk shakes!

Came here after a nearby event and was pleasantly surprised! I had been to this particular one only once before--during lunch--and it was too busy to be blown away (though their food is always stellar). This time, however, we were warmly welcomed, the food was picture-perfect (and shame on my for not taking that picture!), and the staff made sure we got exactly what we wanted. I will definitely be back--and I suggest that you do, too--just not during lunch. :) read more

Five Guys in general is a great place to eat and their food is superb. There's really nothing negative to say about them in any way. I usually call ahead but even when I don't, the wait times are almost not there. I love the welcoming feeling and the willingness to help. This location is awesome! read more

Yummy.. The perfect fast food place.. Super tasty... Addictive... The staff at this place are always nice... We always ask for an extra brown bag to carry out peanuts, they always hand it over with smile.. I'm never getting bored of double patty cheese burger and cajun flavored fries.. read more

Best burgers came from St. Augustine just to eat here Great customer service and great employees read more

The service is great at lunch! The employees take the time to make connections to their patrons. Highly recommended ! read more

Friendly staff, great service, fast, so clean, immaculate bathrooms!!! By far my best burger experience in a long time and I'm a die hard IN-N-OUT fan. Please bring cash to tip as the card machine isn't set up with that option. I can't say enough good things about this place. All the free add ons are great and the lil burgers are big, the regular burgers are HUGE, way too big for me. We had vanilla and Oreo cookie piece shakes and they were to die for. I'm not even a shake fan so that says a lot! 10/10 will eat here again! read more