The food was good. The service was ok. The restaurant was quiet and fairly clear however, the tray I received was not. There were stains on it and a dried white substance on it. I was only here because a EV fast charger was near by, I wouldn't return. read more

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This used to be a great little place to go to. It was personal, friendly, clean, and the service was great. Hadn't been in awhile and the family and I stopped in and you have to order from a kiosk, which is impersonal, the service was crummy, the place was filthy, our order was messed up, you have to have tickets just to get the coke machine to work,and that didn't work half the time. The kids wanted ice cream and I'm glad we didn't order any. We left and I looked up reviews and saw how gross this place has become. Wish I read the reviews first before bringing my family to this place. Will not come back. read more

We came on Sunday around 7pm it was empty so we ordered via kiosk and received our order pretty fast. Its a normal fast food joint. Can't complain at all. Food was good, came out hot and I liked it. My first time trying their burgers and its seasoned pretty well. read more

Steak ’n Shake - Fast Food Near Me - Jacksonville, Florida

the machine didn't work n i wanted a shake and it smelled weird and the seats were dirty

Got 2 shakes here and it tasted like there was something wrong mixed into it. It had a foul and gross taste. Reported it in the Contact Us (but they never respond). Very odd and concerning. I initially thought it might have just been me, but had someone else taste it to confirm. Now regret having them taste it in the event that it is something harmful. Saving the shakes just in case there is a health issue, but I will not be returning here again. read more

Waited a long time for the order in the car and the order was incorrect. They apologized but as driving away the food was wrong.

Update. I ordered online and picked up at 930pm. It was still good and hot and made to order.

Last time I was there they were out of onions and also weren't accepting credit cards. Today they're out of pickles. Even the grocery store sells pickles. They should just close this restaurant. read more

They are always forgetting things with orders online, I have yet to receive an order where everything I paid for is in there

Consistently terrible. Takes 20 minutes to even get someone to greet you at the drive through to place an order. I've left more times than I've been able to wait. Insane how it's still in business. Do yourself a favor and go elsewhere read more

I recently visited your restaurant and wanted to make light of the work attire of the employee at the drive up window. Her uniform appeared quite dirty, beyond anything one can just overlook. As a customer, I believe cleanliness plays a significant role in maintaining a positive dining experience. Also her appearance made me as a consumer uneasy with purchasing food from your restaurant. Her appearance tells me cleanliness is not important to her when also preparing food. I wanted to bring this to your attention in case it has been overlooked. I hope this feedback is helpful in maintaining the high standards I know you aim for. Thank you for your time. read more

I decided to give it a second chance but the place is a joke, incredibly rude young lady greeted me at the window without saying a word to me, i asked what the price was and she mumbled my total. They quickly had my order up this time around expect they managed to completely forget to add the bacon to my bacon cheese burger. Best they could do is have me coke back for a reorder but i live +20 mins away This wouldn't be a big deal expect they always manage to mess up something and be quite rude while doing it. You can get better service anywhere else in jax so go at your own risk Good shakes when they have the tho!! read more

Steak ’n Shake - Fast Food Near Me - Jacksonville, Florida

Ordered food on door dash , got the food but didn't get the milkshake , this is why I don't order anything , food places can't get the orders right and are more than happy keeping the money you paid for read more

GrubHub driver left our food at the door on the ground. No barbecue sauce. Other than those issue. Hot, fresh and fantastic come to mind. For a quick pick me up one can never go wrong with steak and shake. We haven't been in a while. However, we remember going 3 to 4 times a month. Fast food at its finest. Try saying that 10 times fast. read more

Steak ’n Shake - Chicken tenders onion rings and a Strawberry shake - Fast Food Near Me - Jacksonville, Florida

The main reason we stopped here tonight was to get a milkshake. Steak n Shake has a bunch of different flavor options but we were extremely disappointed when they told us they had no shakes. Steak n Shake has no shakes? Okay... I ordered the $4.44 meal that came with the double burger and fries came with. The burger is the only reason for the stars. The fries were average. They do have a drive thru but the girl over the speaker was incredibly rude. After we ordered she said "okay". No total, no asking about sauces, no apology for the lack of shakes-- nothing. We wouldn't be likely to return to this particular Steak n Shake location. read more

Steak ’n Shake - $4.44 Meal - Fast Food Near Me - Jacksonville, Florida

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Soooo good. I don't frequent fast food too often and haven't been to SnS in a while. They recently provided an offer for joining their e-club which gives you a free double and fries. After this experience my goto fast food with definitely be Steak and Shake. The burger was so tasty and the shoestring fries were great. The meat was to juicy and flavorful - I may start craving these more than I should. Great job! read more

Steak ’n Shake - Fast Food Near Me - Jacksonville, Florida

Sad to see the decline of the quality, portion size, cleanliness and overall operations of this Steak and Shake location. I've tried to give them the benefit of the doubt that it was an off night, lack of staff, etc. on at least three separate occasions, but no more. The filth that's apparent on the windows and register screen really made me question if I should trust the food safety. I was the only car in the drive thru line, the inside was dark with chairs on the tables. I would be surprised if this store could continue the way they have been for much longer. The milkshakes seemed under filled and had an off taste. The fries were their standard flavor and temperature, so that's where they get one star. The meat of the burger had NO taste. It was bizarre. Very disappointed overall. read more

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Steak 'n Shake.......is a restaurant. It's not a drive through, make me a sandwich so I can go home and feel like I made money. It's not......how much gas can we waste today waiting behind ten other idiots whom have done the same. You dirty dummies don't even tip. It's a restaurant. They provide service. Grow up, go home, make a sandwich, so they can clean up for the rest of us. Why do you even come to Mandarin. We don't like you. We make money in so many ways, you should be paying us to eat sandwiches and drink milkshakes, and you just park....shut your vehicle off......and hand over the keys. You're driving for the wrong purpose. That license is property of The United States Government, not you. You're not an "owner". We shared this with you. Did you earn it? read more

The service is horrible no greeting... it took about 45 mins which is ridiculous... we ordered chili cheese fries and received fries and nacho cheese separately with no chili. Like what? They weren't rude or anything but there is definitely needs to be work done here. read more

My boyfriend and I came here at about 11:30 and order a number 1 and number 6. Whoever was on drive thru had an attitude rom the start. Once we were done ordering we waited for the line to move, which didn't move. She came back thinking we were a different car which we let her know we weren't but we wanted to add one more thing to our order and she sighed super loud and then immediately went silent for a second and finally said "can you move up?" but there was a car in front of us, so we let her know and then she said "how many cars are behind you?" so my boyfriend said "um i don't know but can i add tenders?" and she said with a snarky voice "and what sauce" we get to the window and she's being nice for a second and then asks us what order we had, so we told her and her WHOLE attitude changed. she started moving slower and once she handed us our order she closed the window and just stared at us and slammed her hands down because we checked our food to make sure everything was in there. read more

If you don't like your job, just quit. Don't have to act like a bunch of words I can't say..I wish I give zero. The food is also disgusting. Used to be amazing and why is the store so dirty read more

I eat at this location once or twice a week I've had an order or to incorrect went back everything was made fresh and I was on my way I love the place I have no idea where the bad reviews are coming from I'm sure there are peak times and I have driven by and kept on going due to the line but the double cheeseburger and fries for 4 bucks I'd like to see you beat It mine is always hot and fresh vegetables very fresh I guess some people have bad luck read more

Steak ’n Shake - Double cheeseburger and fries sure was tasty - Fast Food Near Me - Jacksonville, Florida

Stopped by for lunch and had a hankering for a chocolate milk shake as well. Ordered the Frisco Melt combo. What a disappointment. I used to love the melt, what was served to me certainly looked melted, but by no means anything like the melts of old. It was not served on sourdough bread, or sliced, there appeared to be just one patty, and could not tell what type of cheese was used. The sauce was liberally applied to just one side, and was just a melted, greasy mess. The fries were just as bad, because they were extra greasy with so much salt, they could not be eaten without worrying about a visit to the ER. So why the two stars? The chocolate shake was sooooo good. Sorry to see this happening to Steak and Shake, they used to be really good. read more

OMG! Service was fast and smooth. However comma, will you please take a look at this sandwich? I know it's 2 for $3. So when it goes on sale, the quality changes? I actually waited for it, so it was hot. The wait wasn't long at all but seriously?! Also, the geese were holding the drive thru hostage. read more

Steak ’n Shake - They call it a Smokey BBQ sandwich - Fast Food Near Me - Jacksonville, Florida

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03.09.2020 Had bunch of errands to do so stopped at my favorite breakfast place and had my eggs over easy with every thing l like with it including rye toast. After breakfast made some more stops just to stay out in the warm weather and get some fresh air. read more

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If I could give a 0 star I honestly would. I haven't had any problems with this place before but I would not recommend it. I purchased a meal online for $44, when they claimed their milkshake machine was broken, I asked if I could receive the money back for said shakes, which was 3 large shakes, they refused. I've noticed this place has been receiving a bad rap, and I now understand why. read more

Got there 35 minutes after opening and doors where locked but employees were inside. They unlocked the doors as we got in our vehicle but they did not look very welcoming when doing it so we left. read more

Worst place ever, placed an order for 4 milkshakes and were told to move forward and wait. 4 cars behind us got milkshakes while we continued to wait for another 20 mins. We were told they got theirs because they only had one or two milkshakes and we had 4 so they served them first. Last I checked it's first come first served apparently not here. When they finally came out the milkshakes had stuff all over them and finger prints (During Covid-19) and cream dripping down the sides. Completely ridiculous. read more

Steak ’n Shake - Our milkshakes after waiting 28 mins for - Fast Food Near Me - Jacksonville, Florida

Oh my God this place is filthy. The floors are so gross your shoes stick to it. See picks of floor looks like it has not been mopped in weeks end. I will report to health department Staff is totally disengage. read more

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Great food. Good service. And considering the COVID workforce, they are doing pretty good. Loved the self service ordering. Very convent and easy to use. Staff - manager was professional and helpful. Kudos to all. Good burger. Good shake. And as always - good food. read more

This location, on San Jose Blvd, is literally the worst Stk and Shake that I have ever been in. It's dirty and disgusting. The staff is very rude. One employee, a female, was behind the counter cooking, on her phone, complaining about another employee. Service is terrible!!! A man was waiting "several@ minutes for his shake, went to the the just to be told by a male employee, we are all waiting! Seriously??? Plus he had very long, fuzzy hair with no net. It'll be a long time before I go there again, if ever. read more

I sat at the drive through speaker for about 10 minutes with no response from anyone. Then drove up to the next window and no one was their , it was the middle of the day, and people were inside so they were definitely open. Completely ridiculous are y'all even running a business, this would never happen at my job, and if it did it wouldn't be long till someone got fired. read more

Food was boring, service was aweful: Walked into this restraunt and was seated immediately. Went back to the restroom area and there was a weird smell maybe from the cleaner they use but it was unpleasant. Came back to my seat and we waited 15 mins before having to flag down someone to take our order (there were only 3 other tables seated). It was almost if we were not here. The server was speaking to other tables but would literally walk past ours. Food sat in the window for many minutes before the server grabbed it and brought it to us, it was the wrong burger. Food was pretty bland. Wasn't impressed and probably won't be back to a steak and shake for awhile. read more

The service was great! The lady who served me was named Jessica. The food was good and hot! Jessica made it all very special!!!

Came here quickly for food on my break. Needless to say, I won't be returning. Raaawww food- ah! read more

Steak ’n Shake - Raw chicken tender, don't go here. This has happened to me and multiple friends - Fast Food Near Me - Jacksonville, Florida

Great deal on happy hr for a milkshakes, 1/2 price... Kids love the treat after school with a large order of parm flavor french fries. read more

Steak ’n Shake - Fast Food Near Me - Jacksonville, Florida

Food: Garlic Double Burger Thinest burger and fries I've ever seen. The garlic butter was a nice touch on the bun and burger. Overall I enjoyed the burger and salt & vinegar fries. I might return for the food, but only for the food. Service: Waited awhile to be seated once we entered. Due to the very open floor plan I could hear one of the kitchen staff tell the servers we were waiting to be seated. We continued to wait. After being seated we waited even longer to have are drink orders taken. When our server finally came to the table she reeked of cigarette smoke. I'll give her credit, when she was at our table she put on her customer service face and was friendly, but ultimately neglectful. As soon as she left the table we knew it would be awhile before we saw her again. The wait for food and the check was long. Drink refills were only offered as we were getting up to pay at the front counter. Facility: The restaurant has a very open floor plan. One can easily see into the kitchen and the severs drink station is 'hidden' behind a half wall. It all makes it very noisy and hearing the servers talk about customers as they fill drinks was annoying. The cleanliness is below average with finger print smudges all over the walls, grimy chairs, and thick layer of dust on the neon signs above the front counter. Stacks of dirty dishes and glasses were left on the next table over the entire time we ate. No one seemed to care the table hadn't been bused for over an hour. It seems like the staff are poorly managed and have given up. the interior has been neglected to the point that it shows. Not sure how often I will eat here in the future. read more

Stopped here on our way home from a show at The Comedy Zone. Had a taste for a burger and it did not disappoint. The only problem was that we weren't given our second order of fries though the drive-thru. I went in and informed them of their mistake and they provided us with another order of hot fries w/o any problems. Might continue to frequent this location with out that way. read more

I can't stand steak and shake's fries. They are so dang thin and have to grab a handful in order to satisfy a "fry bite". With that being said - I think the fries go amazingly well with a side of melted cheese sauce. I usually go for a Royal burger. I mean who doesn't like a burger that has an egg, bacon, and cheese in it? Drenched in fat if I might add. Best after drinking food ever. The wait at the drive thru can be a bit even if there's no-one in front. That's the only reason why I'm docking a star, otherwise I love me some steak and shake. read more

Haven't eaten at steak and shake in a while. Ventured out tonight with a friend and picked the chocolate peanut butter shake. It tasted good and did the trick for tonight. I was grateful they were open late as my team and I worked until 0130. read more