This review is mostly a result of dealing with Rick Hall at Westside Kia. We initially sent out a request through the Kia website for a 2018 Kia Sedona (Black w/ Camel interior; cross-bars, and tow hitch). We were contacted by several dealerships. Out of all of them, Rick was the most courteous and honest. He worked with us as we worked with him and three other dealerships to get the best price we felt we get. Throughout the process, Rick's demeanor never soured. He was never short and never less than perfectly courteous. Eventually, it came down to two different dealerships - Westside Kia and one where we purchased our 2012 Sedona. Although the other dealership was offering $1000 less than Westside, the other dealership had proven themselves to be unworthy of my trust. I did not believe that the other dealership would honor their verbal commitments - I knew Rick would because he put his commitments in writing! There was a bit of a hitch. The other dealership had put a hold on the only Kia Sedona in Houston that matched our request. When we told that other dealership that we were going with Westside, they told me that they were keeping the van we wanted because, "My sales manager says we need a van on the lot, good luck finding another one". Because of that, we went with the Black w/ Gray interior. Rick took another hit to his bottom line by offering additional savings on the price of the car. When we went into the dealership, everyone was courteous, even the salesperson who greeted us (we knew he was disappointed when we asked for Rick, so Marlon, this is a shoutout to you too, thank you for your courtesy!) This process was easy and relaxed. Westside Kia has earned our repeat business. read more

I took my car to Westside Kia for regular maintenance in March and ended up with a $1,500 bill. A few days later, I noticed a slight rattling sound underneath the car but didn't think much of it. As a frequent traveler, I had little time to address it. After a few weeks, my wife, who primarily uses the car, mentioned the sound had grown louder. Concerned, I called the dealership, and they told me to bring the vehicle in. Unfortunately, my busy schedule prevented me from doing so immediately. After about two months, I finally managed to take the car back to Westside Kia, but they refused to check it without an appointment. A month later, I took the car in again, and this time, they accepted it but charged me $170 for diagnostics. Despite the fact that the issue originated from their last service, I reluctantly accepted to pay the fee. What happened next was infuriating. Chuck, the service advisor, called me and was incredibly rude. He refused to honor the guarantee, claiming it had been too long since the original service. He demanded an additional $1,700 to fix the problem. Chuck's terrible attitude and lack of customer service skills were appalling. I declined the service and picked up the car. I will never return to Westside Kia. This experience has left a bitter taste in my mouth, and I strongly advise others to avoid Chuck in the service department. I was considering purchasing a new SUV for my wife, but with this level of service, I will never buy a Kia again. read more

My son Todd's KIA Optima needed to be serviced for a sensor "Recall" that was supposed to take 2hrs of waiting time, but to our Surprise Westside Kia had it successful replaced and finished it in 1hr 20min!! Wow! Service called Todd and said your vehicle is ready! How CoolIn and Out!! We lived 1hr away from Katy so thisMother & Son love it!! We had drove off to go and eat breakfast, by the time we could finish Todd was notified!! His Weekend was already getting better, because he didn't have to be without his car for unexpected hours on his Weekend visit home!! He could now go and do some Shopping before rush hour!! Lol*Todd is a Sr. College student from the town of Eagle Lake Texas attending Texas A&M University Kingsville had driven 4hrs to bring his KIA Optima back home without a doubt to be repaired as requested by the recall notification letter and appt that had been Schedule for 9am that Friday morning July 12th!!. He was able to Enjoy the rest of his day by 11am!! This Dealership Is Absolutely Excellent Shouts out to the Swift Talented Mechanic Crew and The Kind and patient Customer Service Staff that sits out front!! You guys Rock with Customer Satisfaction!Thank you very much Westside KIA We Will be back and definitely refer others to you!! Sincerely, Your Happy Customers Veronica Woods & Todd Nicholas Eagle Lake Texas read more

ATTENTION!!!! EVEYRYONE, GO TALK TO RICK HALL..I do my research and dont like games. I dont like to call around or leave my phone number for salespeople to pester me. I contacted Westside via email to inquire about a new Soul they had and was contacted almost immediately by Rick, he answered every single question I had and even got me to the payment I could expect based off of the information I provided (now if you arent honest about your situation dont expect correct information). We went to Cowboy Kia first in Conroe based off of their advertised price but those prices are absolute CRAP, DO NOT GO TO COWBOY KIA...I put my tail between my legs and went back to Rick and he delivered exactly what he promised over email and actually even more, he gave us more for our trade in than it was worth just to get our payments even lower, we had the besgt experience we have ever had at Westside with Rick (and Jerry), they didnt push any extra stuff on us and just delivered what they promised, I will buy every single car I can from Rick! read more

I just bought a white KIA Seltos S from Victor at Weatside. I had no intention of buying just yet when I got there since everywhere else had crazy dealer mark ups, so I assumed here would too and that I was going to have to order a car and wait. Long story short, they got 2 in that day and Victor worked with me to get me next to no markup (WHITHIUT THE HAGGLING... but for real without the haggling) and the finance guy Fernando was just as awesome. he didn't push any add on at all. but the service didn't stop there. I wasn't able to bring the car home that day since it was closing and they just took it off the car and had to finish getting it ready, so Victor personally picked me up to bring me in the next afternoon to pick up my car. This was seriously the least stressful and by far the fastest car buying experience I've ever had. I was mind blown and so incredibly happy. I would absolutely buy another car there in the future. Top notch, stellar service from this dealership all around!! read more

Exceptional Car Buying Experience with Hernan at Kia! We recently purchased a new Kia and had the absolute best experience thanks to Hernan! From the moment we walked in, he was incredibly patient, knowledgeable, and genuinely committed to helping us find the right vehicle. He took the time to walk us through the different models, explaining features clearly and thoroughly without ever making us feel rushed. After visiting other dealerships and mentioning the features we liked in their cars, Hernan went above and beyond. He did his research and found the perfect match for us: the Kia K4 GT-Line Turbo. It checked every box and then some! His dedication and attention to detail made the entire process smooth and enjoyable. If you're looking for a car and want someone who truly listens and delivers, ask for Hernan. He made what can often be a stressful experience feel exciting and easy. We couldn't be happier with our new Kia or the outstanding service we received! read more

I had been researching new cars for a while and decided to check out a Kia. I had made an appointment and when I arrived Tyler Schultz was there to greet me. I had a list of cars available on the website and was interested in the Sorrento. Tyler took me to one of the cars and explained everything about the car. I'm not a very technical person his explanations were very clear. We went on a test drive and I was very comfortable driving the car. I was really interested in the red Sorrento so we took that one for a drive also. Then Blake Berglund came & further explained everything. Blake was able to get me the amount I was asking for my trade-in so we had a deal. Blake even took the license plate holder off my old car and put it on the new one with the temporary license. Blake and Tyler were awesome and if I know anyone who wants to buy a Kia I will recommend Westside Kia and Blake and Tyler. read more

Rick Hall made sure to listen to my needs to put me in a vehicle that works best for my family. I am very happy and satisfied customer! But the service department is complete TRASH!! I waited almost 6 after purchasing my vehicle to post my review to see if things would get better. Things have only gotten worse. Service department employees are extremely rude and have no customer service skills. The service manager only makes excuses for his employees, rather than attempt to fix the situation.I have had to contact upper management twice about oil changes that should have been rather simple to schedule. They will never tell you that if you call for an oil change, you are looking at about 2 weeks before you get an appointment. I will make sure that I post everywhere about how unhappy I am with the service department. read more

Westside Kia gave me awesome customer service. Ray and the Financial Director (I forgot his name) went above and beyond to get me in an awesome car. They really took care of me and I was really surprised. Ray was extremely nice and extremely patient and took into consideration of my busy schedule (We did alot of convo by email before I went in). The Financial Director went above and beyond and I soooo appreciated it. I also wanted to shout out the person in the service department that helped me on when I came in with my previous vehicle (wish I remembered his name but he seemed like he could've been the manager of that particular department). He is the reason why I came back to this dealership to purchase my new car, his customer service and help was awesome Again thanks so much!!!! read more

Excellent sales experience. Got me a better price and the payment I was looking for. Sales department worked their magic and had me approved and ready for finance in 20 minutes or less and ready to sign. Finance had me back almost immediately and had me all signed and done very quickly. Whole experience was less than 2 hours! Every other vehicle purchased from other dealerships had me there for SOOOO MANY HOURS to get a deal done. I will strongly recommend Westside Kia to anyone looking for such a streamlined process and diligent sales team. Two thumbs up! Wish I would have went there first. I was waiting 3 days for another dealership to get a deal done. Not here. In and out and on my own terms. Thank you Westside Kia! read more

Great is an understatement- they deserve more than five stars! Rick an Jalen were professional, knowledgeable, and most importantly patient with us. We bought two vehicles and the first was ready to go and a quick turn. The second vehicle we wanted a specific color, and our state had none available. These guys found one and got it delivered really quick, and they kept us updated up to the day we got it. Then after we got the vehicle, they reached out to make sure we liked it. The trade in values we got for both of our previous vehicles was above fair and the prices for both vehicles we purchased was very fair as well. I'm sure everything they did was time consuming and we are very appreciative. read more

I totaled my 2008 Saturn and rented a Kia from Enterprise. They gave me a mustard yellow Kia Soul to drive. I feel in love with the Kia immediately (not the color). So I started looking for Kia dealerships. I read the reviews on Antonio and called an made an appointment with him. We liked Antonio right away. He has such a quiet presence about him and not pushy. We did go to other dealers wanting to be sure we were getting a good deal. Well, we wasted a lot of time looking around but no one beat the deal Antonio offered me. I'm 84 and very pleased how quickly he got things handled. read more

Absolutely amazing and quick customer service by Jacob Cruz in the service department. He was able to assist with some starter issues I was having last minute. The Service team was able to have my car ready in less than 2 hours. He clearly explained everything and even gave me more information about my car than the person whole sold it to me. Informed me of multiple options for the future maintenance of my car and remained professional via phone and in person. I am comfortable knowing that my car was in his and their hands. Great experience! read more

Antonio has done it again. This is my third new car from Westside and it couldn't have gone any smoother. Giancarlo contacted me about the special they were running and I told him everything that I would want to make the deal happen and he did not disappoint. Antonio had the car ready for me when I arrived and I literally spend about 20 mins in and out. ***Also let me mention how much out of his way Antonio went to move everything out of my old car into my new one. I didn't have to lift a finger.*** I'm a very happy customer. read more

Sebastian, the service representative assigned to me, was out ill when my vehicle was scheduled for regular maintenance therefore, by default, Kevin took over. He was great. They were ready for me, had my file out and he knew exactly what I was there for. I told him that the passenger door was popping when opened and closed and that was taken care of when I picked up my happy, clean Sportage, which I love. Thank you Kevin and Westside Kia. I hope you feel better, Sebastian!!! read more

Westside Kia is a great set up. As a mum with my two boys I went to Westside Kia to look for a pre- owned car. Their customer service was great, the facility was well organized and customer centered. I felt comfortable looking for a replacement car. Their pricing was competitive and they worked hard to help me with pricing options. I actually ended up buying a new Kia Soul, and have been extremely happy with the car and car buying experience. This is how car buying should be! read more

I just purchased my new K4 and I had an amazing experience from start to finish. The team was professional, knowledgeable, and never made me feel pressured at any point during the process. They answered all my questions, made the paperwork simple, and helped me find exactly what I was looking for. The entire experience was smooth, transparent, and stress-free. I couldn't be happier with my purchase and highly recommend them to anyone looking for a new vehicle! read more

Chuck was very courteous and helpful. He got my vehicle right in for service, which I appreciated. I explained to him that I needed to return home asap as I am my husband's sole caregiver. He also encouraged me to get the 15K service completed while there to save a trip back in the near future. Chuck was compassionate and very sympathetic to my situation. I had a very nice encounter. Lola Felter read more

I had a very disappointing experience with Westside KIA. After agreeing on a price for a vehicle I intended to purchase as a gift for my daughter, they changed the offer at the last minute. This bait-and-switch tactic was frustrating and disheartening. Customers deserve transparency and honesty, especially for such significant purchases. I cannot recommend Westside KIA based on my experience. read more