Had an excellent experience at West Village Optometry. From the moment I walked in, the staff was friendly, welcoming, and professional. The office is clean, modern, and well-organized, which made the visit feel comfortable and stress-free. The optometrist was extremely thorough and took the time to explain everything clearly, answering all of my questions without ever making me feel rushed. I really appreciated how attentive and patient they were during the exam. The staff also helped me choose frames that suited my face and style, and they were knowledgeable about insurance and pricing, which made the process easy and smooth. Overall, the level of care and customer service was outstanding. I highly recommend West Village Optometry to anyone looking for quality eye care and a friendly, professional experience. read more

I had a great experience at my recent optometrist visit. Dr. Cajayon was incredibly personable and kind, taking the time to explain everything clearly and make sure I felt comfortable throughout the exam. You can really tell they care about their patients. I also have to mention how amazing the receptionist was. From the moment I walked in, she was warm, genuine, and so helpful. She guided me through check-in with a smile and later helped me pick out glasses without ever making me feel rushed or pressured. She offered honest opinions, answered my questions, and made the whole process enjoyable. Overall, the entire visit felt welcoming and attentive. I left feeling confident about my prescription and excited about my new glasses. Highly recommend! read more

This place is helpful and they take the time to help you. My bf goes here and every time we have had a good experience

After years of going to Costco for my eye exams, my daughter recommended that I try West Village Optometry, and I have had a great experience. I saw Dr. Magdato and he took his time and did a great job fine tuning my prescription to improve issues that I have been having the past year. I left my exam feeling a lot more positive about my eyes than I have for years. Christina helped me select my frames, and she was so patient and helpful. It was an all around great experience. Furthermore, I appreciate that they took care of my insurance for me, rather than me having to submit a claim later. Definitely recommend. read more

Dr. Cajayon and Dr. Magdato are very comprehensive with their eye exams and eye care. I have been a client since they opened for over 13 years. Even though I no longer work in the area, I'll drive 20 miles because their superior care keeps me coming back. Their office staff, especially Melissa, provides excellent service and care. I'm consistently taken care of at West Village Optometry. read more

I love all of the Dr and the girls in the office . I've been coming here for years . Today Melissa helped me pick out new frames and suggested what lens would complement the style I picked . They also have many top brands which I love !! Tom Ford , Channel, Oliver Peoples . Marina was also able to help adjust the fit on my existing frames until my new ones come in . read more

Melissa and the doctor was very professional, it was a great experience. I would recommend this place to anyone looking for quality and a professional atmosphere. read more

My wife and I have been going to West Village Optometry for our eyewear needs for years. The doctors provide warm, personalized care, and the staff are extremely knowledgeable. Melissa was amazing! She helped us pick out amazing frames and went the extra mile to get the most value out of our insurance benefits as well. Top notch selection of premium frames too. The best! read more

West Village Optometry - Pair of Oliver Peoples designer shades. They have an awesome selection! - Optometrists Near Me - Claremont, California

excellent, attentive optician, Melissa Dr Nudta is very conscientious & informative. I always feel very comfortable & confident when I come to West Village Optometry. read more

I just had my eyes checked for this year with Dr. Magdato. The office is beautiful and he goes above and beyond with care. All their staff is always the nicest people to work with. Thank you Melissa for being so patient with me while picking out my glasses. You really can't go wrong with any doctor you get to see here they're all amazing. read more

Dr. Magdato and the staff here are really, really kind and warm! Mariana was also so helpful! She helped me find the perfect frames for me, and I am now obsessed with them. I will be a loyal customer for years to come! read more

Great service and nice store. I have been getting my glasses and eye exams here for the last several years. Highly recommend.

The optometrists and the staff are amazing! They are all patient, kind, and accommodating. Melissa, Mariana, and Bianca provided my family and me with the best experience we have ever had at an optometrist office. Although we have been coming for years, this staff has upgraded our experience. This office has a large selection of frames and styles, including designers like Tom Ford, Versace, Oliver Peoples, Oakley, etc., and they are not afraid to give an honest assessment of how the frames fit your face. The staff will also take the time to find and order frames for you, if they do not have the ones you want in stock! As part of the exam, the optometrist will photograph your eyes to monitor for changes over the years. My family's overall experience here has made us customers for life. read more

Our family has been patients at West Village for several years and they have always been the friendliest, most professional team we could ask for. Melissa worked with me this past time and she was great! Thanks West Village! read more

I have been coming to West Village Optometry for many years and everyone is so nice! The front office is very helpful and the physicians are all so knowledgeable. Melissa helped me pick the best frames ever! I really appreciate their patience and kindness! I would highly recommend them! read more

This is my second time here and I am so grateful to have found this optometry office. The staff is always so friendly and helpful. They have a variety of excellent, high quality brands its difficult to choose from. Melissa was exceptionally helpful selecting my new frames. I highly recommend West Village Optometry. read more

Great place for an eye exam and to get a new pair of glasses! The staff is super friendly and knowledgeable and there is a large selection of frames to choose from. I highly recommend this place if you're in need of an exam or looking to update your glasses! read more

I had my first appointment today at West Village Optometry, after not having visited an optometrist in probably around 7 years. I was weary about scheduling something during COVID, but I did not want to continue to neglect my eyes; I decided to go for it and schedule an appointment, after walking in earlier this week and assessing their space. I had a very positive experience, so much so, that I spent twice the amount of time in there than I intended to do at first. I honestly wanted to be in and out of there as quickly as I possibly could (due to COVID), but it was difficult to do so with the way things went for me that day. Dr. Annelynn Cajayon was extremely attentive, and as odd as it is to say, I felt connected to her with the way she treated me. She seems to genuinely take interest in her patients and makes them feel very comfortable... at least that was my experience with her! She was wonderful, and I really enjoyed our conversation during my exam! Not only did I enjoy our conversation, but I also love how she took the time to explain everything to me and answer all of my questions regarding my exam. It is difficult to find a provider whose staff is also great, but her staff was also amazing! Jessica was extremely helpful and patient with me as I picked out my frames... I wanted the sexy librarian vibe (I know, I'm terrible!), and she helped humor my ridiculous request! When I couldn't decide, she got the other staff to help me figure out what looked best. They were all amazing, and just extremely helpful! I honestly would have ordered multiple sets, but I had to control myself. Oh, and as far as COVID precautions, all the staff was wearing masks the entire time, and properly! The equipment was sanitized in front of me before it was used on me during the exam, and all the frames I tried on, I put down on a tray so that they are sanitized after my having touched them. Thank you all for your wonderful service! read more

West Village Optometry - My new glasses! - Optometrists Near Me - Claremont, California

Go every year for my eye exam checkup and see if my vision is getting worse. The Dr.s are top notch letting me know what is going on and what I need to do to keep my vision good the office staff are so friendly and kind. I will continue to go back and have great care! read more

In all my years, I have never bought prescription glasses, and had never before researched or experimented with frame styles suitable for my face, or costs, or anything else about the process. I was a real newbie, and was not shy about letting the staff at West Village Optometry know this when I walked in "to look around" and consider these things for the first time ever. Although I had not intended to do anything beyond becoming an educated consumer when I stepped into the store that day, all of the staff there were so welcoming, knowledgeable, patient, and low pressure, that by the time I left an hour or two later, I'd pulled the trigger and ordered a pair. They have not yet arrived, but I am very excited to test them out with my customized lenses when they do! I can only say good things about West Village Optometry so far. They are conveniently located, have ample parking nearby, genuinely welcoming staff, and a great selection of all of the newest frame styles and colors. Stop in, meet the friendly specialists and staff, and look around for a bit. It will be time well spent! read more

amazing customer service. always feel welcomed. great services and I've been coming here now for 8 years. Melissa is awesome and always guiding me to make the best choice for me. love this place and worth the drive. read more

Absolutely do not hesitate to pick West Village Optometry as your new optometrist! My entire family loves everyone here. Dr. Cajayon is very welcoming, calm and just a pleasure to see. Special mention to Kirsten who helped me pick out the exact frames I wanted with little to no help from me. She went above and beyond to help me! read more

The doctor lacked the ability to build rapport and didn't even introduce herself to me. I got my exam and left to get my frames elsewhere. I'd suggest doing your research and check out other available optometrist. Customer experience is very important to me and this office was lacking it. read more

My go-to Optometrist! I lived in Claremont for some time but moved in 2020 out of state. I STILL come back to this gem of an office! The quality of services, selection, frames and technology used here are superior in every way. The friendliness and professionalism of the staff is top notch! I will continue to be a customer and recommend others to West Village Optometry as well! Happy out of state Customer! Christina read more

Got my gf some super nice Chanel glasses here! The staff were all super helpful in finding her the best ones that look amazing on her! Thank you West Village Optometry!! read more

West Village Optometry - Got my gf some super nice Chanel glasses here! Now I gotta save up to buy her Sunglasses - Optometrists Near Me - Claremont, California

This office is awesome! The office staff is very helpful and patient with me and my family, especially with my young kids. The doctors are very thorough with my eye exams compared to the other optometrists I've seen before. Since I have a high prescription, I have lots of questions and concerns with my eye health, and Dr Cajayon always takes time to answer my questions. The doctors are also very good with the kids, makes sure that the experience is a positive one, let's me stay with the kids during their exam, and keeps me informed of the results of their exam. I highly recommend this office! read more

I don't have much experience with optometrists but my fiance and I just moved to Pomona and needed to find a whole new set of doctors. He found this one and due to the good reviews, we gave it a shot. I walked the dog around while he spend over an hour for a basic examination and he probably asked the doctor everything under the sun including how to keep himself from being dizzy, new contacts, etc. The fiance really like the doctor and the receptionist even gave our dog a treat while I was waiting around. They told me I could come in with the dog so that was great. Dog-friendly businesses = thumbs up. Great location. Next to the relatively new Claremont art district. read more

I feel so bad for not getting the females name, the optometrists. She's super friendly answers all your questions (even if they're basic dummy questions). Took my contact exam test and she gave me several trials to try as i was having issues with the brand i had. Switched me to dailies. I'll never look back to any other brand! Thank you so much! The rest of the staff are super friendly too! read more

When you finally find that perfect restaurant and everything is perfect... and then, there's a hair in your food. This is how to best describe my current situation... I love this place, the service, the selection of frames... but my latest experience... has me in limbo... PARKING: There's parking on street and in parking structure across street. PLACE: Has high end brand frames and a good selection. CUSTOMER SERVICE: On point. As soon as you walk in, you are greeted by someone and asked if assistance is needed. PROBLEM: Finally ordered my glasses. I came back 2 to 3 times in search of the brand and style i had in mind for a while. When I went to pick them up, I informed the lady that my left eye was not clear, and that my vision was blurry. She said my eyes would get used to it. I walked out at 4 PM wearing my new glasses. By 930, my eyes were sooo exhausted i took off my glasses and went to sleep. NEXT MORNING, i had the worst headache imaginable. I could not keep my eyes open from discomfort in both my eyes. Went to put on my glasses- one of the arms was loose. Went back to place, screw is missing, they can't find it, had to reorder my glasses. TOP IT OFF: lady says I shouldn't have worn my glasses in the afternoon with a new prescription. WHY DIDN'T THE LADY TELL ME THAT WHEN I PICKED THEM UP. I literally walked out with them ON MY FACE! I was in such discomfort and it could have potentially been averted. FAST FORWARD: i finally get a call letting me know that i can come in and look at other frames that are to come in similar to mine. I took the afternoon off, i get a call at 6:30..."Frames didn't come in, sorry". AND THAT WAS IT... no other call to update me on my situation. INCONVENIENT. Place started off with high marks.... disappointing. read more

What a true blessing to have been seen by OD Annelyn Cajayon and her staff!! Everyone who works at this office knows exactly how to ensure a top notch experience! They are all professional, courteous, knowledgeable, positive, and friendly! I would recommend this optometry to anyone looking for quality eye care! read more

The first two visits were fine but when it came down to a mistake the office made on the third visit (they did not do what they said they would do) , the office manager was so rude and disrespectful, I honestly do not understand how anyone could be so mean and unhappy. I don't plan on going back. read more

awesome place to go for eye care. patient staff and helpful. very nice selection of frames

I have been going to west village optometry for over 10 plus years. And I have received nothing but the most pleasant experience. The office is well lit, very clean, and the staff are PROFESSIONALS. But they also make sure that we are taken care off. And the optometrists are one of the best. Last year, Dr Cajayon diagnosed that I have cataract in my left eye. She recommended I see an eye surgeon specialist. Even after a thorough consultation with the eye surgeon. Dr Cajayon still made herself available for all my questions. And it was the best decision I have made with my vision. I had cataract surgery and the eye surgeon also replaced the natural lens on my eye. My vision is now perfect, and I no longer have to wear a contact lens on my left eye. I could have not move forward with the surgery without her recommendations. Highly recommended!! read more

I cannot emphasize enough how amazing this Optometry is. It is baffling how difficult it is to find a good Optometrist. I have gone through 8 Optometrists that I can remember in a span of 6 years; in what was a string of horrible experiences that left me a bit leery of Optometrists. I was convinced I would never be able to see clearly again. So when I was looking for an Optometrist in the Claremont area and came across West Village Optometry I was wary but the overwhelming positive reviews made me feel comfortable in choosing them regardless of my skepticism. So in saying all this, I cannot express how AMAZING West Village Optometry is. I opened a Yelp account just to review them. The staff is incredibly friendly, professional and helpful. Dr. A. Cajayon is without a doubt the BEST Optometrist I have EVER had and I have worn glasses for about 20 years. Another reviewer mentioned it and I didn't think it would happen but...I met Dr. A. Cajayon and I instantly felt welcomed and less than half way through my appointment I felt like she was my best friend. She is highly professional but it is the warmth and kindness she exudes that is missing from many physicians that leaves you with a smile. As far as the eye exam is concerned, she is incredibly thorough, explaining each step and its purpose. It wasn't until today, when Dr. A. Cajayon was giving me the details regarding my prescription that she told me that I had a slight astigmatism. It was highly surprising to me since my previous doctors hadn't bothered to mention it. Nor had they done anything besides hand me the prescription card. I'm just astounded. This is what eye care should be. If you are looking for friendly and what I consider an incredibly detailed eye exam, then please, come to this Optometry. You won't regret it. read more

Had my eye exam performed by Dr. C and she was very warm and professional. I also ordered prescription glasses through them. The staff answered all my questions and happily resolved a mistake I made when ordering. The office was very clean and I felt safe knowing that they were taking all the necessary safety precautions. I would definitely come back again! read more

One of the things that I find most important when selecting an optometry is the level of customer service and friendliness of the office staff as well as the optometrist's competency and engagement with his/her patients. At West Village Optometry...you get a nice mixture of both! They have friendly staff who offers top-notch customer service and they're super helpful in showing me all the ultra-chic frames and glasses. But more importantly, they have two optometrists (Dr. A. Cajayon & Dr. M. Magdato) who are both knowledge and competent in their area of practice but also take their time to explain everything to each patient. Although I missed their Grand Opening, they frequently offer trunk shows and other fun events to show case their newest arrival of products (offering every designer under the sun (no pun intended)...Lafont, Gucci, Dior, Channel, Coach, etc.). I've recently snubbed a pair of great Dior sunglasses for me and another one for my hubby, both for unbelievably amazing prices. Great place if you're a designer sunglass freak like me who needs a new pair every 3-6 months without breaking the bank! West Village Optometry definitely has my seal of approval...even if they are located over 1 hour where I live. They're worth the drive! read more

My family have been going here for about 4-5 years now... the new staff is excellent.Both optometrist are excellent. The care we receive in the office is top notch. Will continue going here as long as they are around. Both optometrist are very knowledgeable and caring! They are also very accommodating. My daughter got her glasses broken a few months ago, and they replaced them on one visit!!! Thank you to the staff also. read more

Always great customer service. Great doctors and simple flawless process each time. I've been coming here for over 13 years and each time is a great experience. Be back next year. read more

I deleted my original yelp,for a more detailed review. I purchased a pair of Gucci perscription glasses from this office. Just a few weeks later (my fault) my puppy chewed my glasses and frames beyond repair. I was getting ready to travel and called the office in tears. The staff advised me to bring the glasses in. When I arrived one of the employees was most helpful and was trying to squeeze the destroyed lenses into some frames that might work. Unfortunetly nothing worked, she made a call to lens crafters to see if they had the frames. She told me that my glasses were covered 1 time under a 1yr warranty and that I could get the glasses from Lens crafters and when the new ones came in I could return the others. I was surprised yet pleased that my insurance (her words) offered a free 1 time replacement warranty. At that she said I also could do 2.50 cheaters until they came in. This was my choice since buying and returning a set of glasses was not something I was comfortable with. She was surprised that I was even able to get the original glasses with her words an expired perscription. ( dr. said it wasnt expired)? I ran to CVS and purchased 2 pairs of 2.50 cheaters to hold me over until the new glasses came in. 2-3 weeks or so into this I called the office to see if my new glasses had come in. I was told a bit abrutly that she had no idea what I was talking about and would call me back?? The next day I recieved a call from the office with a rude and abrupt demeanor the " your glasses were not approved and if I wanted to come in and purchase a new pair". As I tried to ask questions and inform them that I was told about a 1 time 1yr replacement warranty, she continued to repeat herself and over speak me. "Like I said you can come in and purchase a new pair". She was so rude I informed her to cancel my husbands appointment and as she overspoke me had to hang up on her, I waited a few days to let this settle and then put in a call for the Dr. to call me back. The Dr. called me back at the end of the day, which was fine, I assumed she was busy. However I was a bit shocked to hear that she had a conversation with her employee about this situation and her husband and read my yelp and NEVER reached out to me BEFORE me reaching out to the office. Honestly she was polite and apologetic for her employee but stated I demanded new glasses?? This never happened. I told her I didnt get the employees name, yet she stated she didnt know who it was yet that I demanded glasses?? As I stated she was polite but made no attempt to correct the MISTAKE HER employee made by offering me new glasses. I would have been happy with the least expensive pair just to resolve this matter. She offered me a "friends" discount for her employees mistake. Over and above I have been without glasses for weeks and the eye stain from the cheaters is overwhelming. Had her employee told me the correct information I would have ordered new glasses right then when I had orginally brought them in. Dr. also advised me if I came in I would not be dealing with the employee ?? Thought she didnt know who it was? GREAT CUSTOMER SERVICE MEANS FOLLOWING BEST PRACTICES LIKE VALUING CUSTOMERS TIME, HAVING A PLEASANT ATTITUDE, AND PROVIDING KNOWLEDGEABLE AND RESOURCES, BUT THAT YOU ALSO TAKE THINGS A STEP FURTHER TO EXCEED-RATHER THEAN JUST MEET -EXPECTATIONS. Unfortunately, I will not be returning to this Office, 6 customers will be going elsewhere. EPIC FAIL ON CUSTOMER SERVICE! read more

I came here, because of my insurance. I was a little concerned, because I had been going to the same optometrist for many years and loved the service I received. Well, the examination was very thorough and I felt total confidence in my new doctor. Then came the frame selection and fitting. OMG, I have never enjoyed myself more while spending money. Jennifer was tremendous, we laughed, we chatted we discussed frames and food and the hot weather. They invited me to bring my book and read in their air conditioned office. I just picked up my glasses and they are great. I may have to order more glasses just to visit. Plus, it's walking distance from my house. read more