Have been going there the last few years and they are always professional, congenial and supportive.read more

Shady business practices. I was called about scheduling an appointment and during the discussion it…read morewas brought up that I no longer have VSP coverage. The person went ahead and scheduled me for an appointment anyway saying to call them back once I get it figured out. Received a call a few days before the appointment reminding me about it and also stating again my VSP coverage was not found. I called back telling them I did not want this appointment anyway and I never figured out the VSP situation so you can cancel it. Fast forward to the day of the appointment and I receive an email stating I've been charged $40 for not showing. I called back again today asking why I was charged when I canceled and the guy put me on hold. I spoke to the guy for probably 30 seconds and was left on hold for over 3 minutes so I just hung up. This place sucks. The doctor seems pretty legit and the location was close to home which was the only reason I come back but other than that there's no reason to come here. The reviews for this place are all clouded by some giveaway scam they have as well. Do yourself a favor and go somewhere else. Sucks.

This is s 5 star Dental Office! We love Dr. Alva and his entire office staff! Can't say enough…read moreabout this office!

My first time here-I was impressed with Dr. Krombs. She was very thorough and professional and took…read moregood care of my concerns. Everyone else in the office was great too. Highly recommend

The best in town! Friendly and professional. Eye exam was…read moredetail and diagnose was explained clearly and easy to understand. Picking the glasses was even better, it was fun, simple and easy. Thanks a lot Philip and Dr. So!

Dr. So and Philip are extremely welcoming and friendly! It is so nice to find an eye doctor who…read moretruly listens to and understands all your concerns, even going above and beyond to help. I've had two visits since moving to the Inland Empire, and both experiences have been absolutely fantastic. Not to mention, Philip being a Hong Kong Cantonese native really made me feel right at home. I would 100% recommend them to anyone looking for an expert in eye care and a wonderfully welcoming staff!

Great experience! Dr Kim and her team are warm and welcoming. Dr Kim is knowledgeable, thorough,…read moreand personable. Highly recommend this office! Dr Kim and her team are amazing at what they do!

Everyone was wonderful, A1 + service. I was given a lot of good information by Dr. Kim today which…read moreI had never been given before on eye care. She made today's experience very pleasant with her patience, knowledge and kindness. I appreciated Claudia's patience in finding the right pair of glasses for me in my budget. Everyone was so kind and friendly. The equipment is the latest technology. The atmosphere is very soothing and the decor is beautiful. You can tell everyone really likes working there. This was the best experience I have ever had getting an eye exam and picking out my new glasses. Friends recommended Luxe Optometry to me with rave reviews and they were right, so happy they gave me the recommendation.

Excellent service and very friendly staff! The screw on my glasses frame broke, and they kindly…read morefixed it for me free of charge. I really appreciate their help and excellent customer service. Thank you so much!

If you are looking for an excellent optometry this the place! They will take in walking. They even…read morefixed my glasses when my lense fell out of my glasses.​

I've been coming here since I moved in 2023. All staff…read moremembers have been so nice and accommodating. I think I ordered around 4 glasses from them so far? Very helpful, Very friendly, and Very cute glasses! Shout out to Melissa!

The doctor was incredible! I really appreciate the time he took to do a thorough exam. The optician…read morestaff though - totally unorganized. I checked in, tried on about 20 pairs. At one point had 6 pairs of frames in hand, compared options with my part er. They completely ignored me, took other walk-ins, went for a Coffee Bean break, but no assistance. At one point I left and came back, still ignored me like I was invisible. As I type this out I'm literally at the front desk being ignored as they chit-chat about nothing. I told them I'd been waiting there nearly an hour - and all looked at each other like they had no idea, but still no attempt to help. An hour later: I had 2 pairs on order somewhere else.

Stopped by on Friday, 05/03/24 for my annual eye exam check up. This year, I decided to get new…read moreframes instead of my yearly supple of the monthly contact lenses since my current glasses (Tiffany & Co. Brand) is around 2 years old. I've been a loyal customer to this specific Optometry Office for decades. I would remember my mom taking my sister and I during the elementary and middle school days. At the time, my mom would give us limitations in terms of what frames we wanted to get (i.e., the cheaper options that were fully covered by insurance). Fast forward in time, I stopped coming to this office since I moved out of Pomona for college and would get my eyes checked near my college. Now, I am back in Pomona and decided to stick to this office. Very clean interiors and staff are always friendly. Excellent customer service and the staff's level of patience is tremendously the best. I usually meet with Dr. Le but on Friday I met with a different doctor (I'm assuming Dr. Liu?). Dr. Le's office is truly like a museum! Full of Bruce Lee action figures, Star Wars figures, and so much more! In terms of glasses frames, this place has it all, from affordable frames fully covered by insurance to the more expensive and lavish-branded ones (Gucci, Yves Saint Laurent, Prada, Tory Burch, MK, etc.). From all ends of the spectrum truly, and staff members will help you out and consult with you to make sure you are getting what you want and need. The Tiffany glasses I got 2 years ago was my most expensive frames purchase. On Friday, I spoiled myself and got Gucci. This is what happens when you are an adult and want to splurge on yourself. :') 5/5! I highly recommend this place. Office staff also sends you multiple reminders via email and text.

Pros: Liked my the doctor and my interactions with him. He took the time to answer my questions and…read moremade some suggestions for alternative contacts to the ones I had the occasional bad experience with. Cons: - The front desk team didn't do a great job explaining what the charges were and what my insurance covered. I guess that's partly on me for not asking more questions but asking for clarification once or twice and still not understanding their explanation I didn't really want to ask further - Didn't love the process of starting the exam with someone else where I had to take my contacts out followed by asking me to wait for the doctor back in the waiting room. I feel like once you have me take my contacts out it should pretty much be a seamless experience so one doesn't have to go to the waiting room not being able to see. - The charged me $86/box of contacts. I did 5 minutes of googling and see a wide range of prices but none that high. I found 5 sites that sell the same 1 box of contacts in the $40-$50 range, with some going lower when you buy more. It really felt like they're taking advantage of insurance by having me only pay $21/box and charging insurance the rest. Considering they billed insurance $130, I don't see any reason one should have to pay anything out of pocket for 2 boxes of contacts. Uncertain if I'll go back

What a great group of workers! Answered all the questions I had, helped me with my new prescription…read moreand glasses. Thank you especially to Dr. B for helping me figure out the problem I was having.

It's obvious they don't want business. When orders are placed wrong or not all they do nothing to…read moreresolve the problem. They just send you on your way. This has happened more than once to others I know. It's a shame the optometrist doesn't hire a better staff. They tell me they have documents of my order and I have stated that I have documentation as well. I was told to never come back to their establishment. Why would I?

Amazing office. The front office staff was very friendly at check-in. The optometrist was very…read morekind, professional and helpful. He took his time with the exam, explaining everything he was doing and asking if I had any questions. Very thoughtful examination with state of the art equipment. He explained the slight vision change I had, and explained every number he was putting in the prescription for glasses. From start to finish it took one hour. The assistant that helped me select glasses was knowledgeable and helpful. I highly recommend this office. I came here on a referral from a colleague and am glad I made the appointment.

Great equipment and decent selection of frames. Can look up insurance for you so you don't even…read moreneed to have your card with you. Exam was fast due to higher tech equipment and efficient explanation of tests. Granted, I also have decent vision. Recommended some reading glasses, but didn't push for the sale. Would recommend

Ummmm who's that's sexy deep voiced man that I heard the back?? Holy smokes. They say a woman falls…read morein love with what she hears...but no worries! Meagan helped me fall in love with what I see--because for the first time, I could actually see! I'm serious. I saw Dr. Ishi, who I seriously cannot recommend enough -- she's truly amazing. She helped me figure out that my previous experience at Costco Optical has, in fact, been totally useless and wholly inaccurate--my prescription has been off for like...10 years??? No wonder I can't see at night! Ha ha! Turns out, my bizarre and highly astigmatismed eyeballs happen to be both nearsighted and farsighted on each respective side..and thus require a certain amount of due diligence and attention--all of which I have never experienced at any other optometrist prior to coming to this place. Literally, one side of my contact prescription was off by 1.5 points or whatever they use to measure it--i mean, what?? Should I contact my car insurance to dispute any claim against any minor car accidents that I may or may not have been involved in over the past DECADE since I LITERALLY COULDN'T SEE!!!?? Dr. Ishi is incredible. Megan is a sweetheart who helped me pick glasses that not only fit, but ~*flattered*~ my large and in charge face. Because of this wonderful team, I can FINALLY see for the first time in my life. Can't recommend this place enough! 10/10. Ps; and not to be super creepy or anything...as I still don't know that deep and mysterious voice I heard but I think I'm low key in love. I seriously can't wait to go back!! But next time, I think I'll wear makeup! Although idk maybe i won't bc what if they put drops in my eye and my mascara runs??? Only time will tell...stand by for updates ).

Today I visited Spectrum Eyecare for the first time and it was an appointment booked about 2 to 3…read moreweeks ago. The receptionist Riley, the technician April, the optometrist Dr. Ishii and the optician Megan were all very nice and patient. These ladies including the optometrist are very professional, respectful and knowledgeable. They all did a fantastic job helping me. The process was very smooth and took less than an hour. The visit was a pleasant experience and I wish I had come here for glasses earlier. I can't wait to have my new pair of glasses from Spectrum Eyecare. I was told it's going to take around 3 weeks. It's the holiday season now so it's understandable that it's taking longer than usual. I recommend Spectrum Eyecare to anyone who needs an eye doctor and glasses Updated Jan 3 2025: Today I picked up my new glasses from Spectrum Eyecare Optometry. The glasses are beautiful and perfect! I am so happy with my new glasses and the wonderful service provided by all the staff of Spectrum Eyecare !