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San Dimas Optometry

3.6 (71 reviews)
Closed 8:30 am - 5:30 pm

Services - San Dimas Optometry

Eye exams

Eye testing and diagnosis

Eyewear fitting

2 More Services

Laser vision correction

Retinal imaging

San Dimas Optometry Photos

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Recommended Reviews - San Dimas Optometry

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The text message I received letting me know that "an appointment is required or else you will not be able to pickup your glasses"
James D.

Once Upon a time, Visiting San Dimas Optometry used to be an incredibly pleasant and fulfilling experience. However, the customer service has been declining recently. Don't get me Wrong, Dr. Garrat is the best! and when I had to have my eyes checked out for some structural anomalies, I was able to be diagnosed within an hour and I have to say that it was one of the most rewarding experiences in visiting a doctor. However, recently, it seems as if the staff within the office is using the Pandemic as an excuse to provide subpar customer service. On my last annual checkup, I was in the office for over 2.5 hours. There was no reasoning as to why it took so long for the appointment. And I had an appointment, it's not like I arrived unexpectedly at an unusually busy time. Usually, these appointments only last an hour, and that's what I budgeted my time for. I understand that there are additional precautions needed because of the pandemic, but it seems as if that is an excuse to extend a patient's appointment by 150% that it usually is. I ordered lenses at that appointment and then received a text message to "please call before you come in to schedule pick up". I scheduled my entire week with the intention of visiting San Dimas Optometry today to pick up my glasses. However, when I did "call before I come in" I was told that I need an appointment in order to pick up my glasses. Now I cant get my glasses until next week, and my entire schedule of the week is thrown off and I'm stuck with poor vision until then. I tried my best to express that it is a little frustrating that the text message did not indicate that an appointment was needed to get the glasses and that this frustration could have been avoided if the text message was a little bit more detailed. However, the representative on the phone became argumentative and said that "that is what the text message stated", I emphasized that I'm not trying to be mean or anything, I just wanted to express that it is frustrating that the requirements of glasses pickup were not detailed enough to communicate that I would be unable to pick up the glasses without an appointment. The representative remained defensive. I realized that my message was not going to get across. and I then told her "I must have misread the text", in order to get rid of the phone in an amicable way. All I want to express is that these 2 experiences of mine have indicated that this doctor's office is not what it used to be. Not sure if the pandemic is being used as an excuse for lower quality service, or if Doctor Garrat is starting to phase himself out, but the overall experience is declining. These are just two of my personal experiences, My fiance has other frustrating experiences recently and we both have been visiting for years. I hope this message is read by the staff and efforts are taken to improve the customer experience. It's just not worth driving all the way out there to receive sub-par service.

Where is the caring staff?
Pratna A.

This office use to have higher standards. New staff, poor customer service. They act like their there for a paycheck with no regard for any of patients that keep this business running, no warmth, understanding or even an ounce of friendly demeanor. They answer the phone well but when you go in it's a different story. And during Covid, one of the girls had the longest fake nails, super unhygienic. A poor reflection of the standards allowed and implemented at a time when we have a full blown pandemic. Sad state for a beautiful town such as San dimas. The Optometrist not so bad but the rest of the newbies bring down this business with so much potential. Never going back...

Why bother sending an email out on January 5 when I get told that I cannot make an appointment until after January 12.

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8 months ago

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Suzan B.

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8 months ago

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1 year ago

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2 years ago

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2 years ago

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2 years ago

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1 year ago

The appointment was on time, they explained everything and all of the staff was friendly

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2 years ago

Poor costumer service - it feels like they don't want your business. The optician is moody and helpless.

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Suzan B.

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2 years ago

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2 years ago

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5 years ago

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2 years ago

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Suzan B.

Thank you so much for your kind review. We appreciate your feedback!

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2 years ago

Miss communication deceptive always closed for lunch miss leading will not go back again

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4 years ago

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5 years ago

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2 years ago

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2 years ago

Long wait and poor service. Twice had to leave because after 45 minutes to an hour of waiting they did not even start the exam.

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Suzan B.

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4 years ago

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4 years ago

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7 years ago

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5 years ago

The examination was top notch, the doctor took the time to explain the condition of my eyes. Love it.

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3 years ago

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5 years ago

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6 years ago

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9 years ago

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3 years ago

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6 years ago

Very friendly staff, and knowledgeable Docs. I'm 38 and have been getting my specs here since about 3rd grade.

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3 years ago

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7 years ago

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6 years ago

This is a friendly group of people and the Doctor is the best. Really interacts with you

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5 years ago

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7 years ago

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12 years ago

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10 years ago

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15 years ago

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9 years ago

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8 years ago

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Review Highlights - San Dimas Optometry

Garret will continue to do testing to make sure his eyes are kept healthy.

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Spectrum Eyecare Optometry - Dispensary

Spectrum Eyecare Optometry

(41 reviews)

Ummmm who's that's sexy deep voiced man that I heard the back?? Holy smokes. They say a woman falls…read morein love with what she hears...but no worries! Meagan helped me fall in love with what I see--because for the first time, I could actually see! I'm serious. I saw Dr. Ishi, who I seriously cannot recommend enough -- she's truly amazing. She helped me figure out that my previous experience at Costco Optical has, in fact, been totally useless and wholly inaccurate--my prescription has been off for like...10 years??? No wonder I can't see at night! Ha ha! Turns out, my bizarre and highly astigmatismed eyeballs happen to be both nearsighted and farsighted on each respective side..and thus require a certain amount of due diligence and attention--all of which I have never experienced at any other optometrist prior to coming to this place. Literally, one side of my contact prescription was off by 1.5 points or whatever they use to measure it--i mean, what?? Should I contact my car insurance to dispute any claim against any minor car accidents that I may or may not have been involved in over the past DECADE since I LITERALLY COULDN'T SEE!!!?? Dr. Ishi is incredible. Megan is a sweetheart who helped me pick glasses that not only fit, but ~*flattered*~ my large and in charge face. Because of this wonderful team, I can FINALLY see for the first time in my life. Can't recommend this place enough! 10/10. Ps; and not to be super creepy or anything...as I still don't know that deep and mysterious voice I heard but I think I'm low key in love. I seriously can't wait to go back!! But next time, I think I'll wear makeup! Although idk maybe i won't bc what if they put drops in my eye and my mascara runs??? Only time will tell...stand by for updates ).

Today I visited Spectrum Eyecare for the first time and it was an appointment booked about 2 to 3…read moreweeks ago. The receptionist Riley, the technician April, the optometrist Dr. Ishii and the optician Megan were all very nice and patient. These ladies including the optometrist are very professional, respectful and knowledgeable. They all did a fantastic job helping me. The process was very smooth and took less than an hour. The visit was a pleasant experience and I wish I had come here for glasses earlier. I can't wait to have my new pair of glasses from Spectrum Eyecare. I was told it's going to take around 3 weeks. It's the holiday season now so it's understandable that it's taking longer than usual. I recommend Spectrum Eyecare to anyone who needs an eye doctor and glasses Updated Jan 3 2025: Today I picked up my new glasses from Spectrum Eyecare Optometry. The glasses are beautiful and perfect! I am so happy with my new glasses and the wonderful service provided by all the staff of Spectrum Eyecare !

San Dimas Optometry - optometrists - Updated May 2026

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