I called San Dimas optometry today. Per their WEBSITE they claim to do Lasik eye surgery in many places on their website... When i called today and asked about the Laser surgery SHE said oh no we do not do that here we refer people out to Ontario. I don't need a middle man I wanted a more local place like San Dimas. PLEASE READ THEIR WEBSITE. FALSE ADVERTISING.. read more

San Dimas Optometry - WEBSITE - Optometrists Near Me - San Dimas, California

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Amazing staff helped me out today. The doctor is very honest, caring, and transparent. The visit was really efficient. Highly recommend them! read more

Great doctor, who's thorough and helped us spend our insurance allowance on great sunglasses for us and our kids. The staff was polite and knowledgeable. We'll be back every year. read more

I have come to this location for as long as I can remember, maybe around middle school. Since the transfer from Dr. Garrett to Dr. Burmayan, I have truly appreciated the care this optometrist provides. It is easy to make an appointment via phone and the administration is always so kind. My most recent appointment with Dr. Burmayan made me feel seen and I have learned more bout contact lenses, Lasik, and my overall eye health. I always feel calm coming to the optometrist knowing that I am in skillful and trusted hands. I personally have astigmatism so coming to the eye doctor makes me a bit nervous to hear whether my vision has gotten worse, however during my most recent visit it was explained to me why my prescription was given, the importance of not being given too strong of a prescription, and an explanation as to my various vision options. I shall continue coming to San Dimas Optometry! read more

Dr. burmayan is by far the best eye doctor I have seen. I have gone to a few different places over the years (living in different cities), but Dr Burmayan is awesome. She pays attention to detail, and answered all my questions, reassured me that my eyes aren't as bad as I think lol and made me feel super comfortable about the experience. It's been hard finding someone I would recommend my family and friends to, but Dr. Burmayan is definitely the one I recommend now to everyone! San Dimas Optometry is the best read more

This was my first visit at San Dimas Optometry, and I must say that I was very pleased with the level of professionalism and patient care. Thank you Dr. Dr. Suzan Burmayan, for the time you took to explain everything when I was at your clinic. read more

Dr. Burmayan is incredible. Since she was so kind, articulate, patient, and personable, I can easily say this is the best optometrist I've been to. She took her time performing procedures and explaining everything, it made me feel super comfortable and cared for. I highly recommend her phenomenal expertise to anybody. The office was beautiful, clean, and tidy. The staff is amazing. They were so quick, organized, and nice. There were so many styles to choose from as well. I was very pleased with my visit and will definitely be coming back! Thank you so much doc! read more

Worst experience I've had so far. So rude and unprofessional. Felt a little uncomfortable right off the top...they made sure the whole experience was bad. I wouldn't recommend this office to anyone looking for a good experience. read more

The appointment was on time, they explained everything and all of the staff was friendly

Poor costumer service - it feels like they don't want your business. The optician is moody and helpless.

After years of poor vision and not being able to find an optometrist that is efficient, my boyfriend referred me to this optometry and recommended I book an appointment with Dr. Delgado. I highly recommend booking an appointment with her! She's not only efficient at her job but she's also patient and willing to listen and answer, any questions or concerns you may have. Aside from Dr. Delgado's excellent work and care, the staff here is also very welcoming. read more

I've been going ti Dr Hofacre for the past several years. She is very professional and has a wonderful staff. Thanks, Marinda, for all you do for my vision read more

Once Upon a time, Visiting San Dimas Optometry used to be an incredibly pleasant and fulfilling experience. However, the customer service has been declining recently. Don't get me Wrong, Dr. Garrat is the best! and when I had to have my eyes checked out for some structural anomalies, I was able to be diagnosed within an hour and I have to say that it was one of the most rewarding experiences in visiting a doctor. However, recently, it seems as if the staff within the office is using the Pandemic as an excuse to provide subpar customer service. On my last annual checkup, I was in the office for over 2.5 hours. There was no reasoning as to why it took so long for the appointment. And I had an appointment, it's not like I arrived unexpectedly at an unusually busy time. Usually, these appointments only last an hour, and that's what I budgeted my time for. I understand that there are additional precautions needed because of the pandemic, but it seems as if that is an excuse to extend a patient's appointment by 150% that it usually is. I ordered lenses at that appointment and then received a text message to "please call before you come in to schedule pick up". I scheduled my entire week with the intention of visiting San Dimas Optometry today to pick up my glasses. However, when I did "call before I come in" I was told that I need an appointment in order to pick up my glasses. Now I cant get my glasses until next week, and my entire schedule of the week is thrown off and I'm stuck with poor vision until then. I tried my best to express that it is a little frustrating that the text message did not indicate that an appointment was needed to get the glasses and that this frustration could have been avoided if the text message was a little bit more detailed. However, the representative on the phone became argumentative and said that "that is what the text message stated", I emphasized that I'm not trying to be mean or anything, I just wanted to express that it is frustrating that the requirements of glasses pickup were not detailed enough to communicate that I would be unable to pick up the glasses without an appointment. The representative remained defensive. I realized that my message was not going to get across. and I then told her "I must have misread the text", in order to get rid of the phone in an amicable way. All I want to express is that these 2 experiences of mine have indicated that this doctor's office is not what it used to be. Not sure if the pandemic is being used as an excuse for lower quality service, or if Doctor Garrat is starting to phase himself out, but the overall experience is declining. These are just two of my personal experiences, My fiance has other frustrating experiences recently and we both have been visiting for years. I hope this message is read by the staff and efforts are taken to improve the customer experience. It's just not worth driving all the way out there to receive sub-par service. read more

San Dimas Optometry - The text message I received letting me know that "an appointment is required or else you will not be able to pickup your glasses" - Optometrists Near Me - San Dimas, California

Efficient, professional, and straightforward. San Dimas Optometry made the whole process easy and gave me exactly what I needed. I'll definitely return. read more

Miss communication deceptive always closed for lunch miss leading will not go back again

Rude... I had a question about my prescription and the receptionist was so rude. I've had issues several times with insurance and coverage due to poor communication in the past. The only time the staff seem happy are when you're purchasing $700 frames. I can't say I've enjoyed my experiences here. They're aren't bad, they aren't great. I won't be back and am eager to find a new eye doctor! read more

This office use to have higher standards. New staff, poor customer service. They act like their there for a paycheck with no regard for any of patients that keep this business running, no warmth, understanding or even an ounce of friendly demeanor. They answer the phone well but when you go in it's a different story. And during Covid, one of the girls had the longest fake nails, super unhygienic. A poor reflection of the standards allowed and implemented at a time when we have a full blown pandemic. Sad state for a beautiful town such as San dimas. The Optometrist not so bad but the rest of the newbies bring down this business with so much potential. Never going back... read more

San Dimas Optometry - Where is the caring staff? - Optometrists Near Me - San Dimas, California

I had an appointment with Dr. Gutierrez yesterday, Friday, December 1. This was my second appointment with her since I had her last year as well. I've been seeing optometrists since high school (like 50 years ago). I must say, I have never had a better optometrist than Dr. Gutierrez, which is why I am giving this business 5 stars and leaving this review for you to read. (Before her, I would see Dr. Garratt who is also very good.) She spent a lot of time with me yesterday answering all my questions, addressing my concerns, and helping to put my eye conditions in perspective. I left the office feeling great about things! I read the reviews about the poor customer service over the last few years, and I must admit, this has been my experience as well. Despite this issue, I liked and trusted the doctors, which is important to me, so I kept coming each year. Yesterday, however, the office staff was friendly, supportive, attentive, and amazing which is another reason I am giving this place 5 stars. I really don't think my experience yesterday could have been any better. Thank you everyone at San Dimas Optometry. read more

Long wait and poor service. Twice had to leave because after 45 minutes to an hour of waiting they did not even start the exam.

Personally, I would never come back to this eye doctor again. I have been here since I was 8 years old. It is truly saddening the poor customer service they have now. So rude, so disrespectful, complaining the whole time they were tired, talking in Spanish, which btw I understand and it was very inappropriate talking about the customers. It's terrible, the doctor I had was amazing, but my last experience there made me realize I will find a different eye doctor. read more

I have been a customer fifteen years. After my experience with the staff in the last two days I have decided to go elsewhere. I called on January 4, 2022 to schedule an appointment. The girl on the line stated that I was jot in their system. After verification of my info it was determined that she got both my name and birthday entered wrong. After reviewing my account she stated that I was not eligible for services until after Jan 12. I said that's fine can I schedule an appointment. She stated bo and that I have to call back after January 12 to schedule an appointment. I received an email this morning from San Dimas Optometry to schedule an appointment and it was told the same thing as the day before that I cannot schedule an appointment today for an appointment for anytime after January 12 and to call back after January 12 to schedule an appointment after January 12. read more

San Dimas Optometry - Why bother sending an email out on January 5 when I get told that I cannot make an appointment until after January 12. - Optometrists Near Me - San Dimas, California

I work Monday-Friday they are not open on weekends so I made an appointment on one of their "open late Tuesdays" my appointment was at 5:30pm. On my way from work.. I reached the addresses at 5:24pm couldn't find the place, I called the office for clarification and receptionist was unclear on how I could find the place. (Btw I was next to an Albertsons)she then tells me keep driving west to a chevron I find one far from where I started I called back and asked again and I was totally off... it was now 5:38pm ...I asked if I was still okay with my appointment time, she comes back to tell me "No would you like to reschedule" I could not believe this horrible costumer service. Everyone seems lazy and hoping customers will cancel so they can go home early! No thanks! I'll find another location and you should too read more

The examination was top notch, the doctor took the time to explain the condition of my eyes. Love it.

BE CAREFUL! INSURANCE FRAUD! I began service with San Dimas Optometry in January of 2022. Around June, I decided to buy some contacts. This place looked nice and like a good option for me. So, I decided to schedule my contact fitting and regular eye appointment. My first visit wasn't very pleasant, the employees at the counter were very rude and honestly made me feel uncomfortable and unwelcome. The total for my contacts came out to about $400, I had an insurance benefit of $100 off contacts or glasses, they asked if I wanted to use it and I figured I would save it for my glasses. So, I paid the $400, full price, and went about my way. 2 months later, I finally got my contacts, and I do have to admit, I love them. The last week of December I realized I needed to go back to use my $100, before it expired in January 2023. I walk in and tell them I am there to purchase glasses, using my $100 insurance benefit, and all of a sudden the receptionists look very confused at the computer screen. They go to the back and tell me to wait, while I hear them whispering. They come back out and explain to me that my $100 isn't available because they "accidentally" FILED THE INSURANCE CLAIM! I never received this money, so I simply asked them where this money was and if I could get a refund. The manager told me that she hasn't processed any payments in 6 months and has no idea where that money is, all she knows is that they took it and didn't give it to me. So basically, they filed an insurance claim for $100 and didn't tell me anything about it and didn't apply it to my account. They figured since it would expire that week, that they would take out the money for themselves, and figured I wouldn't be using it. If you have insurance benefits here, I suggest using them before they expire, unless you want them STOLEN for their personal benefits. read more

My husband and I've been going here for the past 3 years and we love it. It's very clean, easy to schedule with and we feel safe with their COVID procedures. My most recent appointment was in December and I was in and out in the normal hour. The Doctor was knowledgeable, personal and very helpful and the staff is always great with us; on the phone and in person. During my appointment to pick up my glasses, the girl was so nice, she even helped me pick the better frames for my face and they ended up being the cheaper of the options I was considering so she wasn't just trying to make me spend more. She even checked pricing quotes on the few glasses against a few combinations of the pricing specials they were offering. (Darn, why can't I remember her name! I think maybe Jessica?) Anyway, we really enjoy this business and their staff!! read more

Great COVID precautions but a little slow on service. I got the same things done as my husband and while they kept him for 3 hours I was in and out in an hour. read more

I came to San Dimas optometry in October 10, 2019 for my eye exam to get a new rx because my old rx was outdated. I looked for glasses, but when I went to purchase I found out that my rx wasn't on the paperwork the optometrist's office had given me. They had given me a receipt only and left the rx off. I called the office to get the rx and was told it would be emailed to me the next day December 12, 2019. I purchased glasses somewhere and when the glasses came in, I couldn't see out of them. The place o purchased suggested I check my rx for accuracy because the glasses were very blurry. I called San Dimas optometry and asked to get my rx checked for accuracy and they told me that I would have to pay for a whole new exam because I was 4 weeks outside of their 3 month policy, nevermind that I had only actually had my rx for 2 months because they didn't give it to me until I called them and requested it after they failed to insert the information on my paperwork the day of exam. I got a new eye exam at the optometrist who I purchased the glasses from and found out that I do not have an astigmatism like the rx from San Dimas Optometry says I do. The customer service was horrible. I honestly feel like they purposely didn't give me my rx so that I wouldn't be able to purchase anywhere else without having to come back to them first. Their complete disregard for customer service made sure that I will never go back, but after getting my eye test redone and finding out that the rx was way off, I wanted to warn others to also steer clear of San Dimas Optometry. Mistakes happen, but 2 mistakes (wrong rx and not giving rx when requested at end of exam) followed by crap customer service, is completely unacceptable. read more

We love the optometrist but the staff hasn't been the best. Steve's frames broke and his cristal lenses were scratched to smithereens. They told us a couple of days for the frames. That they would get those to us asap with the old lenses. It took two and a half weeks. At one point, the office staff even told us it was taking so long bc he had glass lenses and not the plastic ones (his eyes can't handle the warp the plastic lenses cause). Okay. Sure. Last week imagine how excited he is that his glasses are finally in! He goes in to pick them up. New frame old lenses. So the staff just likes to compound lie after lie. After lie. Then when you call them on it they tell you you're a liar and it isn't their fault. Even though it's the person that originally took his glasses in to begin with. It's been two and a half weeks and we are still waiting on the lenses, yet they used the excuse of the lenses as the reason they weren't back yet. Steve says he's over it. He doesn't care. But at an office that has seen almost $1k from us this year alone..... I care. They shouldn't be allowed to call customers liars. They shouldn't be allowed to give out lie after lie and label it a miscommunication. What in earth happened to decent customer service? Why do some of the best doctors have the worst office staff ? I am not happy. Not. At. All. And NOW the staff ordered the wrong glasses for my kiddo. Let me make sure I make it CLEAR: the doctors have been fantastic and gone out of their way to accommodate my children's genetic disorders. If only their office staff was as dedicated. read more

The Dr was great, sadly was there for about 2 hours- there was lack of communication between staff assisting the Dr. The staff assisting Dr?- not so great. Customer service lacked for sure, like others say. The front office staff (not all) but one woman in particular was very cold and when I went to pick up my glasses didn't even say hi. She had just got done helping another customer, who spent $500, and was more friendly. Come my turn, no hello just asked for my last name and handed me my glass case with glasses. I had to ask "is that it, I'm done?"...she said "you can try them on if you want". I told her I didn't know that, since she didn't say anything. So Weird. I thought it was just me, but sounds like it's a common experience which is too bad. Will not be back. I think if people are so unhappy with their job, they should look for a new one- the poor business is going to take a hit for the poor customer service. read more

Very friendly staff, and knowledgeable Docs. I'm 38 and have been getting my specs here since about 3rd grade.

I'm so disappointed with them. The front desk person is so rude. Every time I call or in person they barely say hello. They act like your an inconvenience. I got contacts. I only wear them on rare occasions. Every time I put them on, they fog up within an hour. I would just throw them out thinking it was an error on my part. But after going through so many I called. We discussed the issue at length. They let me know I was out of the time frame, I told them I think they are defective. They agreed for me to come in as a follow up. They called again to clarify the issue, again letting me know how long it had been, 6 months. I told them I know. The box is still 90% full because I can't wear them. They are defective. I get there and they make a big production of counting on their fingers how long it had been. I said we discussed this at length. They said they would charge me for the appointment, fitting and new contacts. They wouldn't even discuss that they are defective or look at them for defects. No thank you. I'll be making a complaint with the board, the insurance and the contacts. read more

Don't forget to read the fine print they NEVER tell you about...then decide to charge you more money...then tell you they are doing you a favor by not charging you an appointment fee......don't bother going here...they are rude, they go on and on about how I didn't call back, yet I had to call them back myself twice because "we will give you a call back" never happened...felt the girl spent more time lecturing me like a child...thanks for using up my yearly appointment for nothing, there is no customer service here...what an awful experiencethanks for nothing! read more

This is a friendly group of people and the Doctor is the best. Really interacts with you

I've been coming to San Dimas Optometry for over two decades and within the last two years, I feel as though the quality of service here has dropped dramatically. The doctors are amazing, but the rest of the experience here has been such a headache. At my last appointment I advised the staff prior to coming that I wanted to get contacts. At my appointment we went through the steps to prepare me for contacts and the training on how to use them. Prior to starting the training, one of the assistants came in and said I would have to come back later in the afternoon to do the training, as it was the lunch hour now. I work and had taken off some time in the middle of the day to attend the appointment, but I didn't plan to take the entire day off for the appointment. It made me wonder why they even scheduled me at that time in the first place if they couldn't do the training. So I had to make another appointment to come back for the training. I came back and did the training and they ordered me contacts. When the contacts were ready, they called and advised I would have to come in for a third appointment to see how the contacts looked on, despite the doctor doing this at the first appointment because of the whole mix up with not being able to do the training. They tried to get me in three times within two weeks, I work full time and live in Orange County and the only reason I still go to this eye doctor is because of having been going there since I was a kid. After a bit of a back and forth about me coming in for a third appointment, they finally said I don't have to come in and released the contacts to my authorized family member for pick up. I also had my fiancé start coming here about four years ago as well. At his last appointment he was there for over two hours for a simple check up. Further adding to the frustration, when his lenses were ready for pick up he took time off work and was preparing to head over to pick them up, he called to verify they were ready and give the heads up that he would be coming in, and the assistant stated he couldn't pick up his lenses, he needed an appointment to do so. Never in the entire time I have been going to this location have I ever had to make an appointment to pick up my lenses. It was extremely frustrating at the complete lack of communication from the staff if this is a new procedure due to COVID. My fiancé took off work for no reason and now has to take off work next week to go pick up the lenses which takes a couple minutes to pop them in and make sure they fit, not to mention, we are coming from completely out of our way (OC to San Dimas) to do so. After both of us having these frustrating and isolated experiences within months of one another, I know we're debating if continuing to make San Dimas optometry our provider is worth it. We might just find somewhere closer to where we live. Final note, the doctors are amazing though, super knowledgeable, so you do feel like you're in good hands with them. It just feels as though the rest of the support staff just doesn't really care about making it an easy experience for the patients. read more

Dr. Garratt and his staff are amazing! I have never had a doctor be so meticulous. I'm using contacts for the first time and Dr. Garratt has been so helpful in the process. I couldn't be happier! read more

I understand how insurance works and it was the fact you miss informed me and being a college student I was not planning on the difference in the deductible which Is why I called three times to make sure what I would be paying the day I came in. instead of honoring your mistake your staff proceeded to yell at me and talk down on me it amazes me how I give you a review and then you want to be nice to me and the fact that dr garret and the other dr herd how I was being spoken and did nothing just goes to show what kind of place your office really is it makes sense why the place goes through so many different Drs read more

I can see now !!!! My vision was so horrible before I came to Dr. Garrats Optometry office I had trouble reading at times but I am so glad I came here the staff is very nice and helpful. I asked them questions and they were nice enough to answer them. I cannot express how satisfied I am with this optometry office. I had been to 3 other optometrist and this happens to be the best optometry office it's clean and nice as well. Thank you for all your help !!! 6 stars !!! read more

Ive been going to this office for years. I started off with Dr. Garratt who is very nice, personable and was able to answer all of my questions. Then, I guess the practice grew larger and I became a patient of Dr Pritchard (who is no longer there). Now, I am a patient of the newer Dr Walpoort. She too seems very knowledgable when answering all my questions, and she seems to be very thorough as well. The staff is always friendly and polite, the office and equipment are clean and well-kept. The only complaint I have is that they can be a little expensive. read more

San Dimas Optometry - Optometrists Near Me - San Dimas, California

SHAME ON Dr. Richard Garratt...BUYER BEWARE! VSP referred me to Dr. Garratt's office so I took my glasses in for new lenses and the office called me on Thursday and communicated that they broke my frames while replacing the lenses. No apology, no concession.They just asked me to bring in another frame. I said "but you broke my glasses?" Their response, "you signed paperwork that says we are not liable if we break your glasses". My response, "but you broke my glasses". WHERE IS THE CUSTOMER SERVICE HERE?? I asked if Dr. Garratt would call me directly to discuss. Kristin Gutierrez said, "I am delivering Dr. Garratt's message". So, I asked for a refund of the $215 I paid for the lenses and the response was "no, we made the lenses, so you need to bring us a new frame, and if we break them again, we are not liable." Then she stated, "purchase a frame from us and we will repair it if we break it." UNBELIEVABLE! So much for supporting a small business, I should've gone to Costco. read more

Loved coming in to get my eyes checked! Everyone in the office was really nice and was helpful in getting exactly what I needed to help my eyes. Highly recommend coming in! read more