We love the optometrist but the staff hasn't been the best. Steve's frames broke and his cristal lenses were scratched to smithereens. They told us a couple of days for the frames. That they would get those to us asap with the old lenses. It took two and a half weeks. At one point, the office staff even told us it was taking so long bc he had glass lenses and not the plastic ones (his eyes can't handle the warp the plastic lenses cause). Okay. Sure. Last week imagine how excited he is that his glasses are finally in! He goes in to pick them up. New frame old lenses. So the staff just likes to compound lie after lie. After lie. Then when you call them on it they tell you you're a liar and it isn't their fault. Even though it's the person that originally took his glasses in to begin with. It's been two and a half weeks and we are still waiting on the lenses, yet they used the excuse of the lenses as the reason they weren't back yet. Steve says he's over it. He doesn't care. But at an office that has seen almost $1k from us this year alone..... I care. They shouldn't be allowed to call customers liars. They shouldn't be allowed to give out lie after lie and label it a miscommunication. What in earth happened to decent customer service? Why do some of the best doctors have the worst office staff ? I am not happy. Not. At. All. And NOW the staff ordered the wrong glasses for my kiddo. Let me make sure I make it CLEAR: the doctors have been fantastic and gone out of their way to accommodate my children's genetic disorders. If only their office staff was as dedicated. read more

Very friendly staff, and knowledgeable Docs. I'm 38 and have been getting my specs here since about 3rd grade.

The Dr was great, sadly was there for about 2 hours- there was lack of communication between staff assisting the Dr. The staff assisting Dr?- not so great. Customer service lacked for sure, like others say. The front office staff (not all) but one woman in particular was very cold and when I went to pick up my glasses didn't even say hi. She had just got done helping another customer, who spent $500, and was more friendly. Come my turn, no hello just asked for my last name and handed me my glass case with glasses. I had to ask "is that it, I'm done?"...she said "you can try them on if you want". I told her I didn't know that, since she didn't say anything. So Weird. I thought it was just me, but sounds like it's a common experience which is too bad. Will not be back. I think if people are so unhappy with their job, they should look for a new one- the poor business is going to take a hit for the poor customer service. read more

Don't forget to read the fine print they NEVER tell you about...then decide to charge you more money...then tell you they are doing you a favor by not charging you an appointment fee......don't bother going here...they are rude, they go on and on about how I didn't call back, yet I had to call them back myself twice because "we will give you a call back" never happened...felt the girl spent more time lecturing me like a child...thanks for using up my yearly appointment for nothing, there is no customer service here...what an awful experiencethanks for nothing! read more

I understand how insurance works and it was the fact you miss informed me and being a college student I was not planning on the difference in the deductible which Is why I called three times to make sure what I would be paying the day I came in. instead of honoring your mistake your staff proceeded to yell at me and talk down on me it amazes me how I give you a review and then you want to be nice to me and the fact that dr garret and the other dr herd how I was being spoken and did nothing just goes to show what kind of place your office really is it makes sense why the place goes through so many different Drs read more

This is a friendly group of people and the Doctor is the best. Really interacts with you

Ive been going to this office for years. I started off with Dr. Garratt who is very nice, personable and was able to answer all of my questions. Then, I guess the practice grew larger and I became a patient of Dr Pritchard (who is no longer there). Now, I am a patient of the newer Dr Walpoort. She too seems very knowledgable when answering all my questions, and she seems to be very thorough as well. The staff is always friendly and polite, the office and equipment are clean and well-kept. The only complaint I have is that they can be a little expensive. read more

San Dimas Optometry - Optometrists Near Me - San Dimas, California

I can see now !!!! My vision was so horrible before I came to Dr. Garrats Optometry office I had trouble reading at times but I am so glad I came here the staff is very nice and helpful. I asked them questions and they were nice enough to answer them. I cannot express how satisfied I am with this optometry office. I had been to 3 other optometrist and this happens to be the best optometry office it's clean and nice as well. Thank you for all your help !!! 6 stars !!! read more

I've been coming to San Dimas Optometry for over two decades and within the last two years, I feel as though the quality of service here has dropped dramatically. The doctors are amazing, but the rest of the experience here has been such a headache. At my last appointment I advised the staff prior to coming that I wanted to get contacts. At my appointment we went through the steps to prepare me for contacts and the training on how to use them. Prior to starting the training, one of the assistants came in and said I would have to come back later in the afternoon to do the training, as it was the lunch hour now. I work and had taken off some time in the middle of the day to attend the appointment, but I didn't plan to take the entire day off for the appointment. It made me wonder why they even scheduled me at that time in the first place if they couldn't do the training. So I had to make another appointment to come back for the training. I came back and did the training and they ordered me contacts. When the contacts were ready, they called and advised I would have to come in for a third appointment to see how the contacts looked on, despite the doctor doing this at the first appointment because of the whole mix up with not being able to do the training. They tried to get me in three times within two weeks, I work full time and live in Orange County and the only reason I still go to this eye doctor is because of having been going there since I was a kid. After a bit of a back and forth about me coming in for a third appointment, they finally said I don't have to come in and released the contacts to my authorized family member for pick up. I also had my fiancé start coming here about four years ago as well. At his last appointment he was there for over two hours for a simple check up. Further adding to the frustration, when his lenses were ready for pick up he took time off work and was preparing to head over to pick them up, he called to verify they were ready and give the heads up that he would be coming in, and the assistant stated he couldn't pick up his lenses, he needed an appointment to do so. Never in the entire time I have been going to this location have I ever had to make an appointment to pick up my lenses. It was extremely frustrating at the complete lack of communication from the staff if this is a new procedure due to COVID. My fiancé took off work for no reason and now has to take off work next week to go pick up the lenses which takes a couple minutes to pop them in and make sure they fit, not to mention, we are coming from completely out of our way (OC to San Dimas) to do so. After both of us having these frustrating and isolated experiences within months of one another, I know we're debating if continuing to make San Dimas optometry our provider is worth it. We might just find somewhere closer to where we live. Final note, the doctors are amazing though, super knowledgeable, so you do feel like you're in good hands with them. It just feels as though the rest of the support staff just doesn't really care about making it an easy experience for the patients. read more

I'm so disappointed with them. The front desk person is so rude. Every time I call or in person they barely say hello. They act like your an inconvenience. I got contacts. I only wear them on rare occasions. Every time I put them on, they fog up within an hour. I would just throw them out thinking it was an error on my part. But after going through so many I called. We discussed the issue at length. They let me know I was out of the time frame, I told them I think they are defective. They agreed for me to come in as a follow up. They called again to clarify the issue, again letting me know how long it had been, 6 months. I told them I know. The box is still 90% full because I can't wear them. They are defective. I get there and they make a big production of counting on their fingers how long it had been. I said we discussed this at length. They said they would charge me for the appointment, fitting and new contacts. They wouldn't even discuss that they are defective or look at them for defects. No thank you. I'll be making a complaint with the board, the insurance and the contacts. read more

Dr. Garratt and his staff are amazing! I have never had a doctor be so meticulous. I'm using contacts for the first time and Dr. Garratt has been so helpful in the process. I couldn't be happier! read more

Loved coming in to get my eyes checked! Everyone in the office was really nice and was helpful in getting exactly what I needed to help my eyes. Highly recommend coming in! read more

SHAME ON Dr. Richard Garratt...BUYER BEWARE! VSP referred me to Dr. Garratt's office so I took my glasses in for new lenses and the office called me on Thursday and communicated that they broke my frames while replacing the lenses. No apology, no concession.They just asked me to bring in another frame. I said "but you broke my glasses?" Their response, "you signed paperwork that says we are not liable if we break your glasses". My response, "but you broke my glasses". WHERE IS THE CUSTOMER SERVICE HERE?? I asked if Dr. Garratt would call me directly to discuss. Kristin Gutierrez said, "I am delivering Dr. Garratt's message". So, I asked for a refund of the $215 I paid for the lenses and the response was "no, we made the lenses, so you need to bring us a new frame, and if we break them again, we are not liable." Then she stated, "purchase a frame from us and we will repair it if we break it." UNBELIEVABLE! So much for supporting a small business, I should've gone to Costco. read more

My family is very satisfied with their staff service. They are very professional and yer very friendly and upfront with pricing and offers. No attempt to sell you up with something you don't really need. I highly recommend them to my friends and families . read more

I have been to a few optometry offices and San Dimas Optometry sets the standard at which all others should follow! Knowledgeable and wonderful staff. Every aspect of our visit from making appointments with the front office ladies, to needing help with picking glasses out with the help of the girls who work the back office. To the techs who do the start up eye exams. Right down to how nice and professional the Dr's are... I wouldn't trust my eyes with any one else that I even bring my whole family here. One of my children has ADHD and the staff at San Dimas worked so well with his upbeat, ask many questions personality... Thank you San Dimas Optometry for being so wonderful read more

San Dimas Optometry - Hello Juicy! Love my new JC sunglasses - Optometrists Near Me - San Dimas, California

I've been coming here for a couple years now and this is the best optometrist I've been to. The glasses selection is amazing and everyone who works here is wonderful. I get complimented almost daily on my glasses and tell everyone to come here. Do yourself a favor and come here from now on for all your Eyewear needs read more

My family and I have been coming to Dr. Garrett for years - every since I was little. The atmosphere is welcoming and you definitely feel the small town vide. Anytime I have a question or need my glasses tighten - they always take care of me and I often need to get my glasses tighten. The best thing, they know you by name! If your looking - stop in! read more

Although I loved Dr. JoAnn Henwood most of the office staff is super rude and not helpful at all! One in particular .. Her name is Yara she has the worst customer service EVER super unfriendly even with her own coworkers everything seemed to bother her she was helping me with my contacts and she was being so snobby and when her coworker asked for help she would answer all rude. Her whole vibe killed my experience with this office. Good doctor, beautiful office but horrible service i was there for 3 hours waiting my appointment was at 2pm and they didn't help me out until 2:40 ish and to top it off i had to wait even longer because their system was down. Whats the point of having a good doctor with lacking staff.. If you can go elsewhere please do. read more

My family and I have been going to Dr. Garrett for a few years. He is very nice. We also saw Dr. Pritchard, he too was nice. (He is no longer there). Then we saw Dr. wallport. She is nice. I am frustrated with them only because I came in for new glasses and they increased my prescription to make them stronger. Then I couldn't see to drive at night. All oncoming lights were streaking across my windshield. I went to an ophthalmologist and he said the glasses Dr. wallport prescribed are way to strong. He prescribed new one's and now I can drive anytime. I came back 2 years later, and Dr. wallport said you need stronger prescription galsses and you will need stronger ones every year. When I asked if I can keep my own frames and just pay for lenses, they said well you won't get the discount. So I picked out frames (nothing is cheap there), and by the time she added everything up, the bill was $445.00!!!!!! WTH??? AND I only have the 1 pair of glasses and she said we have to keep the ones you are wearing if you want us to make your new glasses. Ok, so I am supposed to go 2 weeks without any glasses?? Oh wait you think I am going to order 2 pair from you??? This office is all about MONEY$$$$$$$!!!!! Sorry, they are nice but nice is too expensive for me. NOT to mention, I paid $69 extra for the optomap and they didn't say anything about my cornea's. I went to another ophthalmologist and he sent me to a cornea specialist who told me my cornea on the top is FLAT and THAT is what is causing my blurred vision. The cornea specialist told me stronger prescription glasses will not correct it. I would need sclera contact lenses. Dr. Garrett's office does not know what they are doing. read more

Very nice, helpful. Explained everything very well. Just a great experience all around.

Great selection of glasses, friendly staff and personable optometrist. Highly recommend.

Went in for my first eye appointment of my life and I was very welcomed inside with all of the workers. The Dr. Garret and all of the nurses are very thorough through their checkups. Loved it! read more

Dr. Phan is a new and welcome addition to San Dimas Optometry. I am very hard to fit with a high rx and high astigmatism. After a struggle with new glasses for over a year, I was ready to leave this practice. Friday I went in to get my medical records and Lisa (who has been the reason I've stayed with them this long) was concerned and let me know that Dr Walport was no longer with them. Dr. Walport had scared the snot out of me by saying that I needed Lasix with a cornea operation. She also said I had cataracts. LIsa asked me if I would like to see Dr. Phan (As I would be paying out of pocket if I went to another Optometrist). Dr Phan saw me right away. I explained that I had Never been diagnosed with corneal problems or cataracts. Upon examination, she saw that my corneas were healthy and that as far as cataracts are concerned, I was like a 1 out of 10. Normal aging. We are working out the previous problems and I am ordering glasses today. Dr Phan and LIsa both were positive that we could work out the previous problems I've had with my glasses. The office has always been very clean with the most up to date equipment. And, the office staff friendly and helpful. I will only ask for Lisa however when getting and fitting glasses and hope that they will train more of their staff to be as knowledgeable and empathetic. Dr. Phan's chairside manner was not at all intimidating. She was patient and through, encouraging and very gentle. I'll review them again after my new glasses come in, and the soft contacts. Seriously, though, Lisa outshines most techs. She is amazing and always ready to help without making you feel like you are a "problem patient". She and Dr Phan are the complete and welcome opposite of Dr Walport. I'm hoping the next review will be a 5 star. read more

Dr. Garret ROCKS! he is so caring and has been our doctor for over 15 years. His staff is friendly and informative. My daughter is 10 and wanted to know what each machine test did and they were very polite to explain it to her. Our 15 son is showing signs of future glaucoma, I appreciate that Dr. Garret will continue to do testing to make sure his eyes are kept healthy. As a parent I appreciate this kind of service. Every year it's a pleasure to come in have our eye examination. In a stress free environment! read more

The people here are so welcoming and friendly! The service was thorough and well handled and they have a great selection of eyewear. They were able to readjust my frames as needed without a problem. read more

Our entire family has been coming here for twenty years. Dr. Garratt and his team are all great to work with! They are friendly and professional and whether a routine check up or an eye problem we know they will take good care of us. read more

The worse Customer Service in the City. I had my eye exam from them, I Got my glasses from them and every time I went to clean them. The lens would come out. I took them in and they tighten the screw and it lasted about a day or 2. I got so tired of taking them back that I stopped wearing the glasses. One day I decided to try again to wear them and yes again the lens came out. So I drove there again and this time the Tech told me that the lens were made wrong and that I needed to have new lens made AT A COST TO ME, because the warranty was over. I said that I took them so many times to get fixed when they were under warranty and why did they not say anything about the lens being made wrong back then? The tech just said sorry but I would have to pay to have them made again. SO YES this is the worse customer service and I would never go back there again and I also tell my friends to stay away from there. Maybe the Doctor should hire better Tech people to work for him or follow up on unhappy customers. read more

I've have been a patient here for at least 10 years and I've always been happy with the services provided. The staff is very personable. They've always been kind. For the last 2-3 years I've seen Dr Henwood and she is truly an exceptional doctor. I've never felt rushed when I have many questions, she is very thorough in answering all my questions and is very down to earth. She's the best. The 2 times I've had to call in for a same day urgent visit they didn't minimize my situation. Instead they were very accommodating and made me feel like if it was important to me then they were there for me. I'm very happy with all of their services and will recommend the office to everyone. read more

Very nice staff and Dr. Helpful. Explains so well that you end up with no questions. Office is very, very clean.

I love love LOVE all the staff and doctor Garratt I've been coming here with my family over 20 yrs! They are so helpful and super friendly! Prices and selection is very good! My daughter recently hit contacts and Angie helped her put and take them off! She had so much patience! read more

Don't go here. They promised to replace my glasses and instead when I left them there now tell me I'm not getting them back. Very rude and unprofessional. I got glasses in the first place that were too heavy and they failed to advise me. Now I'm in credit card dispute for over $400 and I'm filing a complaint with BBB read more

Love this place ! Dr. Garret is so patient and knowledgeable. Staff is also friendly. Selection of frames are very stylish. Would definitely recommend this office . read more

The best staff. I've been coming here for about 4 years and have always been very happy with the care and attention I receive. Shantel always helps me with my glasses and I'm always happy with my choice, although I would like a greater selection at times. read more

The Dr. Garratt is very nice and easy to ge to like. I paid extra for a photo of my eye so he could see changes from visit to visit. I was told everything looked good. The next day I had a diabetic attack (first time) and 4 days later I was in the hospital. I had told the Dr. and put it on admission forms that I had a sudden drastic change in vision and that is why I was there. I now know that is common symptom of diabetes and he didn't know that. Whe I later called with that information I was only offered another exam. Apparantly nobody cared their exam was faulty! His lack of basic medical knowlege affecting vision leaves me with zero confidence in his ability to take care of my eyes and his fancy photos do not make up for knowlege! read more

Nothing but great service! Dr. Garratt doesn't treat you like a number, but rather shows a sincere interest in me as a patient. He explains everything well and listens to my concerns. The staff was very patient as I took FOREVER to pick out a pair of glasses. Look no further for a great Optometrist! read more

Very friendly staffs and great service! Love their frames. Fast turn around service for the new glasses and location is very convenient for me. read more

The best place to come for your glasses and appointments. The people are wonderful and fun.

Great service. Wasn't waiting around forever I basically signed in and was having my exam within 10 mins. I was a bit nervous not having an eye exam in almost 10 years but everyone was helpful and nice. Dr Garret was very pleasant and extremely knowledgeable. He explained everything in the pictures of my eye and what was important and why. Definitely made a lifelong customer read more

Dr. Garratt has been nothing but perfection for my family. My mother took me when I was a child and I have visited Dr. Garratt for 25+ years. Now my wife and children also visit Dr. Garratt as well as dozens of friends and coworkers who I've referred through the years. We all have nothing but positive things to say about him, the staff, and the service. Always accommodating and willing to do the little extras that puts his practice a step above others. The selection is outstanding and the quality is high. read more

I've gone to a few different Optometrists over the years, but have stayed with Dr. Garratt and his terrific staff for many years. I happened to be in the office a few weeks ago when a very loud, and very rude young lady (obviously Samantha P. from the YELP message I just read) was in there screaming at the employees about how she shouldn't have to pay for copies of her medical records because they were HER records. REALLY! It's common practice for doctors' offices to charge you for copies of your records, whether it's a medical doctor, eye doctor, dermatologist, dentist, etc. I've done this quite a few times over the years because of insurance changes. She obviously doesn't realize how often records have to be copied and for how many patients. I felt terrible for all of the extremely nice young ladies who were working that day. And unlike what she wrote, they were calm and nice to her even as she continued to yell at them! I'm an elementary school teacher and have had a similar experience from a parent. It's very degrading. As a professional, you have to take it and not say what you'd like to. I highly recommend San Dimas Optometry. I'm extremely picky about glasses, so it takes me forever to pick out frames. But everyone working there is always patient, never hurries me and always makes sure I understand exactly what my insurance covers and what extras I might want. They're always available to me without an appointment or an extra charge whenever I need my glasses adjusted too. They really are the best! read more