Pedro will take good care of you. A freaking magician I went in with a pair of glasses that has a very particular design and tension system from Japan. He's never seem the design before but was still able to pull a few tricks from his old lab days to fix it. read more

I am a recent customer at this new location. I stumbled upon it and I am so happy I did! All of the staff was so friendly and nice and the optometrist was very thorough and kind. My glasses came in quickly and are exactly what I was expecting. I love how I was able to book online and they also update you via text message! Definitely recommend this place for your eye care needs! read more

Everything is amazing about Visionworks! They have the best customer service I have ever experienced getting a prescription and glasses ever. Plus, the prices were fantastic!! It is a way better experience than going to Costco. The place is clean and nicely decorated. They have plenty of help. When I walked in I was immediately greeted by Pedro who was very professional , friendly and very helpful! Since I had an appointment I was taken in immediately. At Costco you can wait up to a half an hour to get helped. All the staff were very knowledgeable, friendly and helpful! Dora, the optical supervisor did all the prescreening procedures. She has the nicest manners ever...so polite and kind. She explained that they have a machine that scans your eyes and detects up to 250 diseases you could have. Who can't appreciate that device! Dr. James was wonderful! He was kind, patient and thorough. Vision Works has a great selection of glasses. I really like the additional 13 month plan you can purchase that covers scratches and damages. When I went to pick up my glasses I was so happy with the fit and quality. Brianna did such a great job of making sure they would fit just right when I picked them up. The whole process here is a pleasure! I highly recommend this establishment! read more

Staff was super friendly and caring. Didn't pressure me to hurry or to purchase everything. I did the retinal scan for an additional $49 and I think it was worth it to scan for diseases and whatnot. Great doctor and assistant too! read more

Visionworks - Store front - Eyewear & Opticians Near Me - San Dimas, California

the front office staff was so sweet, the doctor was great, got in & out in 30 min! 10/10

This office is new (it still smells very new too!) and closer to me, so I was happy to find it. I've been going to VisionWorks for 7 years (across 3 states) and I appreciate how seamless the experience is (from scheduling an appointment online, completing paperwork and checking out). The entire staff was friendly, informative and made the experience enjoyable. Dora took care of the pre-exam. She was very personable and insightful on eye care and carefully explained each assessment. I could tell she enjoyed her role in helping and educating patients through their exams. Dr. Abel was friendly, knowledgeable and took his time to hear any questions I had. My vision did not change but I decided to get prescription sunglasses. Jessica was very kind in showing me the selection and then helping me finalize all the paperwork (and answering my questions). Overall, I'm glad I found this new location and look forward to being a loyal customer. read more

Making an appointment was easy. They took their time with me and the store is new and clean (always a plus for me)! Because of their great selection I couldn't decide on which to get so purchased them both. But added transition to one pair so could use them as sunglasses. read more

Great Dr, great selection of frames and helpful staff. My prescription was a little strong the first time but the Dr was happy to adjust my prescription and reorder my lenses at no extra charge read more

Customer service is great, they're open on weekends and late evening - which ia great. It did take a bit for the service to get completed, But I also had a problem with my billing/ insurance that they took the time on their end to correct for me. Dora & the doctor and the front office were great. Huge selection of glasses & I am so picky, but they choose glasses for me that were absolutely perfect. Really glad to have found the place, they're really working hard to satisfy their customers. Thank you for the service. read more

Wonderful staff and Doctor. My daughters and I came here for our eye exam. I was pleasantly surprised by the wonderful customer service , attention, and expertise of everyone that helped us. Great selection of affordable and mid priced frames. Dr Abel answered all my questions and explained everything. Dora helped us picked up great frames. I would recommend coming here. read more

Great service at this new optical in San Dimas! The employee's were quick, friendly and knowledgeable. There was a nice selection of eyeglass frames and we also received our eyeglass purchase sooner than we expected. We'll be back again when our benefits kick in again. read more

Was able to get an appointment very quickly! Amazing and attentive staff. Very affordable.

Took my RX over to Visionworks and I am so glad I did! At your eye dr it is usually so much higher. I did not have insurance but got the best glasses ever, so excited to go get them! The place is beautiful and clean and bright and welcoming. I would have had my exam there but I did not know they were even in San Dimas. Pedro helped me order 3 glasses...and the price was fantastic! Coupons and specials he applied for me. Not pushy or try to up-sell. They let you lead the way. He was very thorough and knowledgeable...that is what you want. My old eye dr did not measure when getting my glasses, or take enough care doing what they should do! I trust them 100%. Get over there and get your exam and glasses, you will be so happy you did. Many styles to choose from, I just can't wait to get them! Thank you very much Visionworks and thank you to Pedro for making my visit so easy, fun and affordable. You get what you pay for. These are your eyes we are talking about! Get the right glasses, lenses, coatings, etc etc. Sunglasses that have UV protection, thin lenses, I could not be happier. They know their stuff. I did not have an appt, just walked in on a Saturday afternoon. The dr gets great reviews also, they do all the testing required. Arrow Hwy and Lone Hill, Smart/Final shopping center. Plenty of parking. Love this place! read more

DO NOT BOTHER UNLESS YOU HAVE ALL DAY!!!!!!! 3 HOURS to get a prescription and order glasses!!!!! Then I was dumb enough to go back and try to order additional glasses 2 weeks later!! (The prescription is great and the optometrist as well. Staff are super helpful and friendly) Their system glitches ...over and over. They use tablets not computers. It's a mess!!!! I left with them still trying to get the system to take a coupon code to order the glasses!! After an hour!!! After another hour at home they called and I could complete my order. So 2 hours to get the glasses ordered. Customer service took my call but again ......waiting for them to call back! So if you have ALL DAY- GREAT. IF NOT-HORRIBE!!! They HAVE TO DO BETTER!!! I left angry and I'm still angry. read more

Great experience for the entire family. Everyone was knowledgeable, professional, and patient during our multiple appointments. Great selection of frames, and I didn't feel pressured to upgrade (though I did and the prices were amazing). They have a great team and it showed with every interaction. Thank you for taking care of us. read more

Great for your staff are very attentive to supply high-quality and affordable. I highly recommend this location.

Took my Mom to the optometrist here. Customer service is absolutely amazing here!! Dora is such a doll and you can tell that every other employee here really loves what they do. The doctor that helped my Mom out was extremely professional. Very glad to have this place near home, I highly recommend it!! read more