Care, Quality and office experience keeps me coming back!! Everyone is helpful and kind!! A big…read morethank you to Vanessa for helping me pick out my glasses and fitting them to me!!

Super friendly office staff, the girls were so sweet and the waiting area is comfortable. My…read moreappointment was quick and painless, the optometrist answered all my questions without feeling rushed. They had my glasses in just under 2 weeks when I was told to expect closer to 3. I'd prefer a bigger selection of non name brand frames but I know that's not the norm at this point. Thank you!!!!

My husband and I have been coming to Dr Lu for quite some time. He is very thorough. Ive never had…read morea problem with my glasses or prescriptions.

My family has been going to Dr Lu for a few years now. Since the first visit Dr Lu has been patient…read moreand very thorough with his examinations. He is also very kind. My son has an eye infection and I wasn't present but he got on the phone right away to explain his findings. Given that I am in the medical field I know how hard it is to find professionals with strong ethics. Glad my families eye health is in good hands.

I had an appointment today everything went fast and efficient everyone was very friendly and…read morehelpful the doctor was very attentive and informative in all of my questions and concerns someone i do want to say was very truthful and helpful was esther the consultant we connected quick i felt very comfortable and sure that she would help me find what i need. yet again she was very informative answered all my questions and concerns with solutions I struggle looking for frames and find my style esther was very truthful on what worked on me and my face structure and what didn't which i am glad because i chose a very cute pair i'm so excited to receive them esther also helped me apply for care credit she made it very simple and self explanatory i'm very pleased with my visit today!! thank you everyone there ps the collectibles are insanely cool

Stopped by on Friday, 05/03/24 for my annual eye exam check up. This year, I decided to get new…read moreframes instead of my yearly supple of the monthly contact lenses since my current glasses (Tiffany & Co. Brand) is around 2 years old. I've been a loyal customer to this specific Optometry Office for decades. I would remember my mom taking my sister and I during the elementary and middle school days. At the time, my mom would give us limitations in terms of what frames we wanted to get (i.e., the cheaper options that were fully covered by insurance). Fast forward in time, I stopped coming to this office since I moved out of Pomona for college and would get my eyes checked near my college. Now, I am back in Pomona and decided to stick to this office. Very clean interiors and staff are always friendly. Excellent customer service and the staff's level of patience is tremendously the best. I usually meet with Dr. Le but on Friday I met with a different doctor (I'm assuming Dr. Liu?). Dr. Le's office is truly like a museum! Full of Bruce Lee action figures, Star Wars figures, and so much more! In terms of glasses frames, this place has it all, from affordable frames fully covered by insurance to the more expensive and lavish-branded ones (Gucci, Yves Saint Laurent, Prada, Tory Burch, MK, etc.). From all ends of the spectrum truly, and staff members will help you out and consult with you to make sure you are getting what you want and need. The Tiffany glasses I got 2 years ago was my most expensive frames purchase. On Friday, I spoiled myself and got Gucci. This is what happens when you are an adult and want to splurge on yourself. :') 5/5! I highly recommend this place. Office staff also sends you multiple reminders via email and text.

Had an excellent experience at West Village Optometry. From the moment I walked in, the staff was…read morefriendly, welcoming, and professional. The office is clean, modern, and well-organized, which made the visit feel comfortable and stress-free. The optometrist was extremely thorough and took the time to explain everything clearly, answering all of my questions without ever making me feel rushed. I really appreciated how attentive and patient they were during the exam. The staff also helped me choose frames that suited my face and style, and they were knowledgeable about insurance and pricing, which made the process easy and smooth. Overall, the level of care and customer service was outstanding. I highly recommend West Village Optometry to anyone looking for quality eye care and a friendly, professional experience.

I had a great experience at my recent optometrist visit. Dr. Cajayon was incredibly personable and…read morekind, taking the time to explain everything clearly and make sure I felt comfortable throughout the exam. You can really tell they care about their patients. I also have to mention how amazing the receptionist was. From the moment I walked in, she was warm, genuine, and so helpful. She guided me through check-in with a smile and later helped me pick out glasses without ever making me feel rushed or pressured. She offered honest opinions, answered my questions, and made the whole process enjoyable. Overall, the entire visit felt welcoming and attentive. I left feeling confident about my prescription and excited about my new glasses. Highly recommend!

Eye appointments are thorough. I always leave a bit smarter after my appointments. Sure they show…read moreyou some pictures and charts you might not understand, but they spend time addressing your specific issue.

Everyone at Upland Eye Care were so kind and helpful. I made an appointment so the wait was not…read morelong and Dr Henley was very thorough with my eye exam, explaining everything as he did each test. He was very nice and completely put me at ease. I've been looking for a good place to go, that also excepted MediCal patients, and I'm so happy I found Upland Eye Care and Dr Henley for my eye care needs.

Friendly staff and wasn't crowded or busy when we came for eye exam. We called to make an…read moreappointment. My aunt and uncle both referred me. They have the eye scan thing that can be used instead of dilating with drops. Right next to yoshinoya.

My husband and I have been coming here for years and we continue to come back even after we moved…read moreout of the area. I've also been bringing my son here since he was little and he always looks forward to his appointments. The staff is always so friendly and helpful and they are super amazing with kids too! They have a wide selection of kids glasses to choose from which is great because even at 5 years old, my son likes options. Dr So really takes the time to explain things and answers any questions we have which makes us so confident in returning time after time. And special shout-out to Uncle Philip for going above and beyond every time we come in and always making it a pleasant experience. We highly recommend!

This is long overdue. Having moved to the area at the end of 2022 from LA, I decided I needed to…read moretry to find a local optometrist to hopefully replace my optometrist in LA who I had been going to for 20+ years. I'm not one to change a provider lightly, but I could not be happier to say I found one and that the reviews on Yelp are 100% accurate when it comes to Dr. Kim. If you care about genuine and personal customer service, and forming a real relationship with the people who take care of your health, this is the place to go. The level of service was unparalleled and they are friendly and thorough. I had insurance but assumed I had already used my benefits since I purchased contacts elsewhere less than a year prior. They took the time to check my insurance, saw I had benefits that could be applied, explained the benefits, and went through the benefits to see which could get me the best discount. I ended up getting contact lenses, frames, and lenses. Dr. Kim not only knows what she's doing in her profession, but she truly cares about her patients. She shows it by the time she spends to conduct her exam and to talk to you. It feels like a rarity these days to find this type of care, but it's a relief to see it still exists. I am very thankful to have found her.

Jennifer is outstanding and very attentive. This was my first visit and I left very pleased with…read morethe level of service and care. The glasses I selected were not readily available so I was told it would be about 2-3 weeks before receiving them. I was advised when the glasses arrived that they were slightly scratched and they recommended returning them rather than having me settled for a defective pair of glasses. It took an additional 2 plus weeks for my glasses to arrive but it was worth the wait. I appreciated the attention to detail and pride toward delivering a quality product. The eye exam was thorough. Jennifer took the time to explain every aspect of the exam and it did not seem like a rushed visit. I liked the wide selection of eye ware. The staff is courteous and go above and beyond to ensure your glasses fit properly. I strongly recommend this place.

I took my wife's glasses to these people to replace a nose pad., The technician broke the frame in…read moretwo. She put my wife's lenses in a cheap frame telling me they were in place securely. Later that evening the lenses fell out. I was not charged for this fiasco, but neither was there any offer to properly repair or replace the frame.

I am disappointed with my experience at this optometry office. My child had just been discharged…read morefrom the hospital after treatment for nausea and vomiting. Before the appointment, I called the office to explain the situation and ask about rescheduling. I was informed that rescheduling at that time would result in a $50 fee. To avoid the fee, I brought my child to the appointment as scheduled. After we arrived, the doctor stated they were not comfortable seeing her because of her recent illness, and the office canceled the appointment. The most concerning aspect was that the office had already been informed of my child's condition before the visit. Despite this, I was told a cancellation fee would apply if I rescheduled, yet the appointment was ultimately canceled by the office upon our arrival. As a result, we made an unnecessary trip while managing a child's recent hospitalization. While I understand the need to protect patients and staff, I believe the situation warranted greater flexibility and consideration. This experience reflected poor communication and customer service and left me with concerns about the office's approach to patient care.