I went into the store Saturday, January 18 and spent about $900 on weightlifting equipment…read moreincluding one major item which needed to be shipped to my house namely a Nike squat rack. I received notification from Dick's Sporting Goods and also FedEx that it had arrived at my house today however what I found was simply too posts which make up part of the unit but that was all. So in other words I received something that was totally unusable and didn't compromise the majority of the parts that were supposed to arrive constituting the whole unit. I'm including two pictures attached here. One is an actual picture of what the unit is on the website and the other is what arrived at my house. I called the online store location since that is where it ultimately came from and they didn't know what they were doing and it took me forever to get them to understand what the problem was even though it's a very simple scenario and they told me that I would either have to repack everything and let FedEx pick it back up and wait for a new order to come in or I could wait for them to contact the manufacturer and see how long it would take them to replace whatever pieces are missing. I got no idea of how long either option would take. So I spent time repackaging everything for a future FedEx pick up. I called the Woodbridge Dick's Sporting Goods store to give feedback to the store because they are the ones that I paid for this and they are the ones to put the order in and I have to say that I didn't get any empathy at all. I'm sure that I wasn't in a good mood when I spoke to them but they weren't at all helpful or nice about it. They weren't rude either. All I can say is, after spending a little bit less than 1000 bucks, I really thought I would get better service and results than this. I'm hopeful that UPS does come and pick up what they sent and then brings me a new box that contains all the parts so that I can actually have what I paid for. I don't know how long that'll take no idea but hopeful. I would advise anybody to be very careful shopping there to make sure that things are done properly.

I was visiting the store to make a return/exchange. Upon entering, I attempted to walk to the…read moreregister to tell the employee (Shams) that I would like to make a return. Instead of a polite greeting, she rudely said, "you have to get in line." I was confused and she repeated it with the same tone. I didn't mind getting in line, however there was only a woman entering the line from the other way. Nonetheless, my only reason for entering that way was to announce I was returning something because I lost my receipt. When It was our turn, Shams looked at the shoes I was returning and asked if they had been worn. They had not. I actually purchased 2 of the same shoes, just different sizes, and kept the other one. I said they hadn't been worn. She replied, "no one is gonna buy these" with an attitude. I said, "excuse me?" Still with an attitude, she said, "nothing." At the end of the transaction, I asked for her name and she said (again with an attitude), "Shams, why?" I told her so that I can leave a review of her service. I have shopped at Dicks several times and have never been met with such a nasty attitude, especially upon entering the store. I hope Shams can be coached or refreshed and on what customer service should look like, because what I experienced was below standard.

This is mostly intended for my Virginia friends but when a business excels in so many ways, it…read moredeserves to be noted. Robynn and i have deleberately avoided participating in any black friday shopping for all the reasons we're all so familiar with. But my wife has recently become a "backpacker" and I wanted to get her fitted for a legitimate backpack so we made an exception to our black friday rule and went to the only place I would go to locally backpacking and other outdoor gear, River Rock Outfitter Even though the shop was filled with customers, Keith and April, the owners, immediately greeted us. When April finished with her customer she began the process for fitting my with a backpack. This process which included measuring her torso, what type of backpacking it was for day hikes or multiple day/night trips, types of weather, trying on multiple packs (with weigjts in the pack) took approximately 40 minutes, maybe more, but it was such a pleasant experience, it only seemed like minutes. My wife and April found the perfect pack but since it was not in the color my wife wanted, April placed in on order. We'll return in a day or two, try it on again and walk out with an early Christmas present for my wife we will now be able to share and enjoy many more years of backpacking together with a comfortable backpack. If you want professional backpacking and other outdoor expertise and a wide selection of high quality gear from a polite, courteous, friendly local business, go to River Rock Outfitters; you will not be disappointed.

This is a small outfitter, with a decent selection of gear, but an abundance of willingness to help…read moreyou find what you need. Prices are on par with what you can find elsewhere, though they have a nice and rotating consignment area consisting of used gear of varying prices. They can also order gear if a specific size, color, or model is desired.

I want to take a moment to recognize John for his outstanding customer service today. John went the…read moreextra mile by sharpening my favorite Benchmade pocket knife and removed some rust from the blade. I also purchased a Benchmade 940 Osborne for my wife's birthday and received 15% off, which is cheaper than Amazon and many other retailers. Over the years, I've bought several Benchmade knives from this store, and I also want to give a shoutout to Eric--he's fantastic as well. Really friendly staff they have here. I truly appreciate this store and make it a point to support small businesses whenever I can. They really excel in customer service and genuinely care for their customers. In a time when such attentiveness is hard to find, it's a breath of fresh air to shop at small stores that prioritize their clientele.

This outdoors store is jam packed with pretty much anything and everything you'd need! Very busy…read moreinside and had a community feel. The staff are super helpful and you will not be standing around waiting to ask for a different shoe size. Dogs are welcome and they have a resident retriever named Lacey. Highly recommend stopping here if you're in need of anything outdoors/hiking/camping/sports.

Update: Even after a…read morepost-covid era, the sales proceed during the soon-to-be post-summer/pre-school discount events. Fifty to sixty percent off prior seasonal autumn apparel right now, like backpacks, pullovers, vests, etc. that are displayed up front. Pretty clean environment and organized displays of product even when it gets busy during the weekdays. I have yet to visit the mall on a weekend. It's been years since I had done that.

It seems I only find myself here after Christmas, crazy right? Not exactly, there's a method to my…read moremadness. Typically that's when dang near everything is close if not 50/60% off so it's the perfect time to face that thing you've been looking at. The store is always super clean and well organized. There are associates placed throughout the store to assist as needed. The lines can get pretty long so bring your patience with you or you will be pissed real quick. Lastly, make sure all the sensors are removed before you actually leave the store. I made it halfway to the other end of the mall before I realized that I was the one setting off the anti theft system in other stores lol. Check the pockets post purchase!

This store is all about biking, skiing, and snowboarding. I've come here a couple of times to get…read moresome parts for my Trek bike, and they carry a lot of the hard to find parts and accessories. I discovered today that they even have a monthly free bike clinic, where their bike mechanics will completely inspect your bike for safety and wear and tear issues. If I was really into snowboarding this is the store I would come to ship. It's like a snowboarder's paradise here. The store is also open 7 days a week, and there were a handful of associates ready to assist me when I showed up. I wish they had a store like this in Fact but luckily this store is located pretty conveniently in Falls Church. I am sure I will come back again before the summer is out.

I wish the Chantilly location was still open, but the service at this location made the drive worth…read moreit. I went in for some gloves, a new pair of goggles and a few other odds and ends and the sales staff was really prompt and helpful and I was in and out quickly.

When trying to get something at my local Virginia Beach store from REI there was going to be a long…read moredelay. They searched for stores in the area that could accommodate, and the Woodbridge store was one of them. I paid for the item in Virginia Beach and had it held in Woodbridge. The next time I was in the area. Took a bit, but I did connect with them and it went off without a hitch. Customer service was fantastic and most importantly they had the item that I wanted ready to go with no delay. The store is different than Virginia Beach and I really like the way it was laid out with multiple levels. Things were organized and neat like I've come to expect a REI. Really great selection of so many things I like. The value is relative, because I view the quality of their items to be exceptional and worth the price. I would recommend an as well would say that the area that this was built in has a ton to offer. It's an upscale outdoor shopping area.

We love REI! This is a great location with awesome staff. There's a good selection of camping gear,…read morebiking gear, and shoes at this location. There's also a decent ReSupply section! We love to stop in and check it out for any deals on pre-loved items.

Ordered a backpack online but because there were a couple factors that left me wondering if it…read morewould be cancelled, I decided to call the store and see if they had one in stock and would honor the price I paid for it days ago. Tara was able to find the bag in a different color which I was fine with to place it on hold for me and honor the price I paid online after showing the receipt. She also pointed out that there were patches that would be included with my purchase (I added a pouch and pants) which was a nice surprise! All in all, great experience from over the phone to checkout. Will definitely come back due to service alone.

Very friendly staff. Upon walking in your greeted and asked if you need help…read more The store was fully stocked and very clean. This location has a bigger clearance section than the other locations. But the XL+ clearance items are usually sold out. They have sanitizer and the employees were wearing masks properly. Which is a plus during C-19. Also the store had good ventilation and the AC was on which is another plus. The cashier and manager were both very friendly, Highly professional & social. The general crowd is middle class really. Mainly Police, Fire & Military customers. The noise level was normal for a retail store. Mainly adults shopping. No kids really. It's located inside a shopping center so parking is not really a issue. I was asked to pay via Credit Card. So unsure if they aren't taking cash permanently or it was just temporary for that day. I would call before going. Overall A++, Just wish they had more XL+ clearance items. Love 5.11

I'm recommending West Marine in Alexandria, Virginia because of the standout service provided by…read moreone of their sales representatives Abigail. She was extremely helpful and holding a offshore sailing jacket that was on sale when I called the store set it aside and it was ready when I came in. But more importantly, I came back a second time for assistance with installing a new CO2 cartridge to my PFD and she took the time to walk through the process with me to ensure that it was correctly installed. I appreciate this type of personal customer service went in so many stores these days there is often no one to help or provide useful assistance.

Very bed experience I order a reel ON LINE Daiwa SAGLD40-2 SPDS on 2/09/26 and the price was 468.99…read moreand after 7 or 8 days I receive totally deafrend reel SALTIST MQ 18000 I Call them talking to several people and they sent me label for return and credit my cart no one want to explain to me what happen and they sent wrong reel and why they don't sent me the reel i had order .I will never do business with WEST MARINE EVER

When visiting family from way out if town I needed to make a last-minute purchase of toe warmers to…read moreuse at an outdoor event. I called a half dozen sporting stores with no luck but then reached a helpful rep here who checked for me, getting a thumbs-up. Raced to make it before closing and arrived just after they locked their doors. But they opened up without any pressure and with a smile, then processed the small purchase with as much upbeat, good service at the end if a long day as if I was buying some high-end gear. It made me WANT to buy more. I checked out the shop quickly and they've stocked an amazingly wide variety and quality of stuff in what initially seemed a small space -- mainly noticed the excellent bike gear and a surprisingly good selection of cold-weather items fir tgat warmer zone. Carefully chosen to meet the needs for all levels of sports. Prices were very competitive with shops we frequent in NJ, NY, and ME. I wish they were in our state!

This place has incredible deals on hiking, climbing, and all kinds of outdoor gear! Friendly…read moreworkers. We will definitely be back!

So very sad to hear you are closing next month. Your clothes are superior and customer service is…read moreexcellent.

Great selection and friendly staff. Always willing to lend a hand to in the selection of the best…read moreproduct for your needs. Great fishing equipment, classes and tours. If they don't have it in stock, they will arrange to have it shipped directly to the house or for in store pickup.