This store is all about biking, skiing, and snowboarding. I've come here a couple of times to get…read moresome parts for my Trek bike, and they carry a lot of the hard to find parts and accessories. I discovered today that they even have a monthly free bike clinic, where their bike mechanics will completely inspect your bike for safety and wear and tear issues. If I was really into snowboarding this is the store I would come to ship. It's like a snowboarder's paradise here. The store is also open 7 days a week, and there were a handful of associates ready to assist me when I showed up. I wish they had a store like this in Fact but luckily this store is located pretty conveniently in Falls Church. I am sure I will come back again before the summer is out.

I wish the Chantilly location was still open, but the service at this location made the drive worth…read moreit. I went in for some gloves, a new pair of goggles and a few other odds and ends and the sales staff was really prompt and helpful and I was in and out quickly.

Once upon a time in a land called GeorgeTown, there was an adventure that left me both embarrassed…read moreand starstruck! Before stepping foot into this store, my friend and I devoured a delicious early lunch filled with oysters, shrimp, and all the local favorites. Little did I know, my stomach had its own little plan brewing after lunch. As it really didn't sit well with me and my poor tummy started rumbling like a volcano about to erupt! Thankfully, my friend Nihar needed to buy a winter parka, and lucky for me, Patagonia has a bathroom. It was like the universe was conspiring in my favo, as I quickly rushed up stairs. The bathroom was surprisingly clean and well-stocked with soap and toilet paper. But here's the catch - the acoustics in there were something else! It felt like my stomach's symphony was echoing through the entire store. ! Desperate to drown out the embarrassing sounds, I turned on some tunes and let the water run from the faucet m. But let's face it, you can't hide the truth forever and you've just got to go....After enduring my own personal "bubble guts" concert, I realized there was no air freshener in sight (sorry, staff!) and felt terrible for the next person who would have to endure this bathroom.... I took a deep breath and decided it was time to make a quick exit. As I hurriedly opened the bathroom door, I almost collided with none other than Adam Sandler himself! Yes, you read that right, THE Adam Sandler! My jaw dropped to the floor, and in a panic, I slammed myself back against the bathroom door. As there was no way I was going to let Adam witness the aftermath of my bathroom symphony and I was convinced he'd make a joke about me on his next show! But you know what? I gathered all my courage and casually greeted him with an "oh hey, Adam." and to my surprise, he responded kindly and moved along, saving me from any potential embarrassment. Phew! After escaping the bathroom fiasco, I made my way downstairs to join my friend Jesse, who was stuck on a conference call. Meanwhile, my other friend bombarded the staff with a million questions about their precious parka. I must say, the staff handled it like pros, remaining super friendly and helpful throughout the entire time. They even managed to maintain their professionalism while Adam and his bodyguard roamed around the store and with the growing crowd trying to entire the store to see Adam. All in all, it was a fun and eventful experience, despite my bathroom mishap. But hey, here's a friendly suggestion to the store: maybe invest in some air fresheners? I promise I'll return on my next visit, hoping for a less "aromatic" adventure and good times!.

Absolutely the best customer service. I needed to have a zipper repaired and mailed to my temp…read moreaddress. They said it could take 6-8 weeks because of the backlog. Received it fixed and shipped within 4 weeks. The staff and manager are so helpful, experienced, and professional. For a high-traffic store, they are amazing! Thanks so much for all your help! Will absolutely make this my go-to store.

This rei isnt as crazy as the one im fairfax corner. Huge space w merchandise spread all over the…read moresales floor. Nice to browse.

Good service here. Got asked if we needed anything from several employees. George was a great help…read morepicking out our boots. They found the COOP membership we haven't used in 15 years. I guess it is a lifetime thing. Selection was generally good a bit sparse in sections, but probably due to the winter/spring switch. I will be coming back.

They have some stores in California, but it was my first time in-person while visiting Washington…read moreDC. Great climbing gear and snow gear selection. Arc'teryx sold in other stores rarely ever go on sale, so I was happy to hear that they do have in-store black friday sales in person, but I'm not sure what those deals are yet. The associates at this store are very welcoming and answered all of our questions that we had. Would definitely come back again.

A decent amount of selection of products. Staff is friendly and knowledgeable. The products are a…read morebit pricey but a good investment for quality goods and something that will last you and keep you against the elements.

Great selection, always well stocked but I must admit the prices can be steep!…read more You can pretty much find all things sports, outdoor, hiking, and fishing gear all under one roof. I remember years ago that they used to sell even camping equipment and items like hunting gear but it looks like they no longer carry such items based on my visit today. Nevertheless.....In all, a legit a legitimate sporting goods retailer with a wide selection of top-brand athletic gear. The store ioffers wide selection of popular brands, including Nike, Adidas, and North Face, as well as their own private-label brand, DSG. I did score on a pair of running shoes that were on sale and a decent price but decided to put my workout gear back as to. I know I can find better prices online. Price point set aside, I appreciate the variety of products and at least knowing there is a solid sporting good s store in the area. You can't go wrong here, searching for miscellaneous, sporting goods items. The staff here are very helpful with answering questions, locating items, and helping you navigate the store.

Extremely disappointing experience with Dick's Sporting Goods…read more I recently had knee surgery and was unable to leave my house or drive for an extended period of time. I am a volleyball coach and regularly tell all of my players to shop at Dick's Sporting Goods. My husband is also a basketball coach and recommends Dick's to his players as well, so our family has spent a significant amount of money with this company over the years. I had purchased knee pads in both a medium and a small. My daughter tried on the medium, which fit, and never even tried on the small. I was still within the 90-day return period and simply wanted to exchange the unused, brand-new small pair for a different size. Because of my surgery, I could not drive until my doctor medically cleared me. The closest Dick's Sporting Goods is an hour away, so once I was finally able to drive, I made the long trip and spent a considerable amount of money on gas just to make this return. Not only did they refuse to exchange an unused item that was still within the 90-day period, but the manager was extremely condescending and rude about it. I was not asking for a refund or trying to return something used. I simply wanted to exchange an unused pair of knee pads for the correct size. After years of recommending Dick's Sporting Goods to my athletes and spending money there myself, this experience has seriously changed my opinion of the company. The policy may be the policy, but the way this situation was handled, especially by the manager, was completely unacceptable. Customer service and common sense should matter, particularly when a customer is making a reasonable request under unusual circumstances.

This is a good location for Arcteryx and has a limited yet good selection of their products…read more The store is nicely laid out and the staff is very friendly and helpful! Arcteryx products are of very high quality and are a good investment that lasts for many years. I definitely recommend this brand and location when shopping for jackets and other products that Arcteryx sells.

This location is pretty small and doesn't have as much products as other nearby locations. Staff is…read morefriendly and knowledgeable. They gave me information on how to stay up to date to find what i need. The products are a bit pricey but a good investment for quality goods and something that will last you and keep you against the elements.

Customer service is an absolute joke. Zipper ripped 1 week after buying it. No one responds. They…read moreeven admit they can over charge and offer 0 help. Highly recommend buying from any other company on the planet.

Horrible customer service and poor operations in general. I've ordered two jackets from them in the…read morelast 30 days and they couldn't find either one when they both failed to arrive, They do not even use basic tracking technology to know where their own merchandise is. I paid for expedited shipping and they can't explain where the jacket is or why it never arrived.