This was my daughter's first experience with obtaining a used car and I will admit this single mom…read morewas less than confident about doing it. We purchased a used car from QNQ and when we hit some snafus, Mirza went above and beyond the call of duty to be sure everything about the car was just right! It was as if he was our family member or a personal friend. The service that we got was top notch! I will never forget all he did to make the experience a success for my youngest.

Everything a stereotypical car dealership is. Eager to ripoff people for as much as they're worthread more

Autohon is amazing! They will provide you exactly what you want and assist you in finding what…read moreyou're searching for. They are so accommodating and helpful. The staff members are knowledgeable about vehicles and will unquestionably provide you with all the assistance you desire to choose the vehicle that is perfect for you. Excellent customer service! It is a family owned business and they will treat you with absolute care and consistency. They are quick and ready to help you, no waiting! At Autohon they will treat you like FAMILY! They strive to delight you in every way they can, hence it goes far beyond the business itself. They have the biggest hearts and are always happy to contribute their support. Thank you Autohon, I will definitely recommend people to come here to find exactly what they need!

Listen to the other bad reviews from this place. Definitely a bait and switch, they lure you in…read morewith low prices and then increases the price with extremely ridiculous addons. FYI: Even if you qualify for the used ev tax credit they add it back with this "convenience package" which costs $4k not to mention another thousand something for windshield insurance. They don't mention this at all online, you've been warned

TOP TIER BUYING EXPERIENCE!! I'm so glad that I came to St. Mina Auto Sales. The car was EXACTLY as…read morephotographed and was in the condition depicted. No smoke and mirrors here, like you get at other dealerships. Felix, Mina, and Henry were the BEST!! They are honest, straightforward, and literally streamlined the process. I couldn't have asked for a better car buying experience. I LITERALLY hate buying cars, but if I ever need to buy another car in the future, I would not hesitate to buy from St. Mina Auto Sales again. I LOVE MY CAR!!

So my experience here was fantastic. Felix was a great salesman with…read moreGreat understanding for what I wanted. They have a nice area to test drive . Car looked in great condition and beautifully detailed And it was definitely something that I was interested in. And I sent the information to my mechanic friend, and he said that the mileage that it was at was going to require it To get a certain service. After verifying that with toyota about this specific Highlander. I was so willing to get this vehicle, but I wanted it to be discounted for the price of the repairs that I was going to do on it within a week because of the mileage that required it to be done at that time. And without it it would not be a good outcome for this car. So I ask for the discount in between the price that both my friend mechanic and toyota quoted. And there was no budge. Great interaction, great communication, great cars. But yeah, if you're aware, and I'm aware a situation that requires a price discount. I think I should get it if i'm still willing to buy the vehicle just my thought.

We have been searching for a vehicle for a couple weeks and it has been crazy stressful and time…read moreconsuming. LRG was literally thee only place where we weren't being hounded or pressured to buy something we didn't want. Ralph was great he worked with us and because of him we had a great buying experience. Great customer service and they responded quickly. The buying process was quick and easy. We purchased a Dodge Ram truck that we love Thank you so much Ralph and LRG I will definitely buy from here again and I highly recommend them to everyone !

Q: What do you get when you don't get what you want? A:…read moreExperience I certainly gained experience when I purchased my 2015 Mustang GT from LRG last year. In an effort to be honest and accurate, I will say that Ralph, the salesman went the extra mile close the deal. He sought out financing and made sure that the deal was closed. Throughout this process, he was very friendly and responsive. He even said he would get me the "shop price" for tires, and window tinting. When there was an issue with the registration, he ensured that I got the refund quickly. He asked me to do a review on google, yelp, etc... if I was happy with the service, I told him I would. (I forgot). Fast forward barely a month. The car sputters and dies. Check engine light comes on and I limp it to work. I text Ralph, explain what was going on, ask if I should even drive it home. He says it should be fine. It wasn't. It died on the way home and I have to have it towed. I sent Ralph another series of texts, which were unanswered. After receiving no answer, I posted a review on Google. I can't say for sure that the google review was the impetus for him to respond, but I got a response shortly after that. In that response, he mentioned that if integrity was so important tto me, then why did I wait until I had an issue to post the review. He then insinuated that I was told him a lie when I said "I don't have a code reader..." as I was at work, I don't drive around with one, and certainly wouldn't expect to need one for a car that I purchased some 32 days before. I hadn't even made the first payment yet. After he insults my integrity, congratulates me on pointing out that they have no liability (I bought the car, AS IS NO WARRANTY--Remember that EXPERIENCE I mentioned), as well as giving me excuses for his not responding, and then trying to gaslight by saying that I took longer to respond when they were getting me the refund for their registration SNAFU... I believe that that will be the extent of assistance that I get from him, so, I file a complaint with the BBB. After I filed the complaint, but before they contacted LRG, Ralph calls and tells me that he "spoke with the owner, and you can tow it to the shop next door and they will do a diagnostic" I make the arrangements to have it at the shop the next morning very shortly after they open. Then the shop calls me and tells me that I have to come and pick up the car, they were "forbidden from diagnosing the issue because of the BBB complaint" So I have to leave work again, go to the shop and have AAA tow it from there back to the house. At this point all the communications are through the BBB. The first response was "what does this customer want? He bought the car as is" then goes on to state that I was offered a 3rd party warranty (I wasn't) and turned it down (no such interaction occurred). The message then goes on to state that they would pay the "diagnosis fee" but that I would have to remove all negative reviews, and withdraw the BBB Complaint, and agree not to post any more complaints or negative remarks. "LRG management team would like to help the customer with paying the diagnosis fee, but only if the customer removes the complaint and agrees not to file another complaint with the BBB, Yelp, Google, or any other site. We thrive on having a good relationship with our customers." Was the exact quote. If you don't believe me, go here: https://www.bbb.org/us/ca/upland/profile/used-car-dealers/lrg-motors-1066-850040646/complaints Pretty much the entire exchange is posted there. They would help (with the diagnostic fee) if and only if I removed any negative comments and promised not to put more. They go on to say that I filed the complaint after they agreed. Negative, Ghostrider; I filed the complaint because their utter lack of response, and then the insulting response from their salesman (yes the same one that was really nice, and incredibly responsive while he was trying to make the sale.) Then the owner jumps in and gets a bit p***y because I used his name, incorrectly. Sorry, buddy. No, I never met you or spoke with you... but you are ....the OWNER... you know? I apologize that I said your name instead of the manager. But again, you are the owner of the business, and it is your name attached to it... but, still I do sincerely apologize. In my last response to the BBB, I told them that I rejected their conditions, and therefore the offer. I told the BBB (and the LRG management) that they could contact me directly to further discuss this... Here we are nearly a year later and still nothing. So much for their customer service. So much for valuing their customer relationships. So much for standing behind the products that they sell. The more that I think about this, the more I am inclined to think they knew the car was about to take a massive dump, and therefore were happy to dump it on someone. Unfortunately (for me), that someone was me. Avoid, at all costs.

Derrick is so, so, SO kind. The experience I have had from purchasing my very first ever car has…read morebeen incredible. From the moment of the sale to even the on-going experience of questions I've come across, or if I ever needed anything related to car things, Derrick was always willing to step in and help. He is so responsive on text and on calls - which is great, considering how busy he must be. I really appreciated him not treating the purchase of a car like a 'sales-y' get done with deal. It felt more meaningful. When I visited Riverside for the vehicle I wanted to see it in person, I really appreciated the entire experience, the conversation exchange, and absolutely everything. From our initial handshake to closing out the purchase, he was just truly a remarkable and kind human being. It's exciting purchasing your first car, but it's even more lovely when the person that is helping make that purchase is so responsive and accommodating! He even went as far as to buy me and my mom cool drinks and snacks from 7Eleven when we visited to see the car before purchase. Such a good experience. Definitely recommend Derrick and IE Auto Sales! Thank you Derrick for all of your help and kindness! I am sure that this business will continue to prosper as long as more people find out how great it is! (I hope I'm spelling your name right even though it says Derek on my contact list, lol) - Serena

WORST DEALERSHIP EVER can't even call it a dealership , this is a scam ! PEDRO had poor…read morecommunication & lied about everything , kevin was very rude he told me ' he is not going back and fourth with me ' very unprofessional! They took my car without me knowing then lied , had to call the police to confirm !!! WORST DEALERSHIP

Cris and JR were a wonderful help! They made my process super easy and was able to get mostly…read moreeverything lined up before arriving to the dealership as I had 3 children with me. They helped keep them entertained as paperwork was signed and was in and out within 2 hrs! Really appreciate their customer service and efficiency.

I had a disappointing experience with Royal Auto Dealer in Montclair while trying to purchase a…read more2019 Nissan Titan. I went through the PenFed Credit Union Car Buying Service powered by TrueCar and received documentation showing a $26,105 drive-off price for this exact vehicle. When I went to the dealership, they would not honor the PenFed/TrueCar out-the-door price. On top of that, they attempted to charge me approximately $1,500 for a GPS add-on that I did not want or need. I had already questioned the GPS charge and wanted it removed. What made this even more frustrating was the condition of the truck. The vehicle still needed repairs, including brake work and an oil leak, yet I was being asked to pay additional money instead of receiving the price presented through the PenFed/TrueCar buying service. When I questioned the situation, the salesperson came across as dismissive and cocky and told me that they could always sell the truck to someone else for more money. I found that response especially frustrating considering the advertised price of the truck had already been reduced more than once. I came prepared to purchase the vehicle and had financing available through my credit union. I wasn't asking for an unrealistic discount--I wanted the pricing presented through the PenFed/TrueCar program to be honored and unnecessary add-ons removed. Based on my experience, I would recommend that potential customers get the complete out-the-door price in writing, carefully review all dealer-added products and fees, and have the vehicle inspected before purchasing.

From start to finish. Ray is amazing person. Not a push…read moreover, Not a salesmen. Just a human being like the rest of us, gave us upfront pricing. Didn't make us wait for hours and hours just to get replies We called, asked for price out the door, we showed up. Got the same price that was said and agreed over the phone. Made the transaction easy and fast. Couldn't have been more happier. I will be buying more cars from Ray in the coming future ! Thanks Ray you're the best !!!!

Terrible experience. Most of the cars are junk refurbished to look good. Will never purchase again…read moreand will not recommend

I absolutely love my Lexus! She runs perfectly and I am in…read morelove with my red seats. Claudia - was absolutely amazing . By far best car experience I've had yet , She made sure my whole process was quick & easy . Car was very clean & great condition as shown . Upgrade Auto is the place!

Marc was great to work with, he helped me get a lower rate with a different bank than my original…read morefinance bank. We were in touch through the whole buying process of my 2019 Tahoe and the process went smoothly.