Fontana Mazda sales people are helpful and friendly. Lathan…read moreand YZ helped my daughter and I through the purchase process. Excellent place.

BUYER BE WARE!!! I…read morerarely leave negative reviews, but this experience was so frustrating and unprofessional that I feel people should know before doing business here. Before I even applied for financing, I called the dealership and explained my situation honestly upfront. I told them I had recently transitioned out of non-W2 income, had inconsistent income history, and had a couple of repossessions on my credit. I specifically asked if it was even worth applying before wasting anyone's time. I was told that as long as I could provide an offer letter from my new position, they should be able to work with me. After applying, I was initially told I needed $10,000 down. When I explained that wasn't possible, they suggested either trying a different vehicle or getting a co-signer. I got my son to co-sign, and then suddenly I was told the deal was approved. At that point, they asked me when I could come pick up the car. I was then told the down payment would be $2,500, but I wouldn't need to bring it immediately -- I could pay it within three weeks. Then later it changed to $3,000. I was repeatedly reassured that the terms would not change again. From there, the dealership requested document after document: ID Insurance Proof of residence Utility bills Credit card statements I recently moved, so my license still had my old address, and utilities at my current residence are included through my landlord. I explained this multiple times. Every time I submitted something, I was told "that should work," only for them to come back later saying it wouldn't. I provided: A closeout utility bill Another utility bill Credit card statements Additional proof of address Eventually even documentation connected to utilities at my current residence This went on for days with constant back-and-forth communication and shifting requirements. At one point, after spending the entire day sending documents, I was told at almost 8 PM that we would "have to revisit tomorrow." Then after again confirming that the terms would not change and they could get the deal done. Today I was suddenly told the bank now required the FULL $3,000 upfront immediately. The most frustrating part was the complete lack of accountability. Every time something changed, the response was:"The manager told me..."or"The bank changed it..." Apparently the terms changed hour by hour. At some point, it honestly felt like the goalposts kept moving no matter what I provided. If the deal could not be done, that should have been communicated clearly from the beginning instead of putting me through days of stress, paperwork, insurance setup, and repeated requests for documentation. I have purchased multiple vehicles before and have never experienced anything this disorganized, inconsistent, or unprofessional. I also have to be honest and say that I began questioning whether race may have played a role in how this situation unfolded, because the tone and complications noticeably escalated after I submitted my ID. I truly hope that was not the case, but it is unfortunately how the experience felt. No customer deserves to be treated this way.

Staff was friendly and knowledgeable about every question and detail we had. Gracie was who first…read moreapproached us as soon as we entered the lot. She was super helpful and got us into a test drive immediately. We then sat down and talked to JJ and his energy was very welcoming and not pressuring AT ALL! Both were positive and brought us into an amazing positive calm atmosphere. JJ was blunt and honest about every step and was able to match what we were looking for! After all the phone calls with banks and finance talk, we were thankfully able to close the deal and walk out with the price we are looking for! All parties are happy and they offer an amazing warranty as well into our closing price! Process was easy not stressful at all and very happy with our car purchase today! Definitely will come back for our next vehicle and will talk to Gracie and JJ again!

Huge thank you to JJ and Renato for taking such great care of me! They made the whole process super…read moresmooth -- from finding the perfect car to getting me financed with no stress at all. Professional, helpful, and genuinely great people. I highly recommend working with them!

Raymond has been a pleasure to work with. Professional, compassionate, and empathetic…read more After taking my car with so many mechanics I decided to take it to Rock Honda in Fontana. Cost an arm and a leg, but can't go wrong with Representative Raymond, the mechanic, and Honda parts. They figured out what was wrong with the car after unnecessary waste of money with other mechanics. Place is always nice and neat, free , and coffee. Thank you and Happy Holidays & ! 10 for Raymond! Thank you and God bless you.

Visit date: 4/15/26 I had a very disappointing experience at Rock Honda yesterday and feel it's…read moreimportant to share. I came in around noon to explore my lease options, thinking I was nearing the end of my current lease on my 2024 Honda Prologue Elite, which I absolutely love. Raphael assisted me initially and was great, professional, helpful, and welcoming. However, my experience completely shifted when I spoke with Sales Manager Cedric. For context, when I leased my current Prologue in 2024, I put $0 down with a credit score around 650 and secured a payment of $865. At the time, I was making about $90K. Since then, my situation has improved significantly, my credit score is now around 730, my income has increased, and I have a perfect payment history. I have never missed a payment and often pay extra. Despite all of that, I was told I would need to put $8,000 down and take on a $1,100 monthly payment to get into a new vehicle. That made absolutely no sense given my stronger financial profile and loyalty to Honda. The difference in service compared to my previous experience was night and day. I left feeling frustrated and honestly like I was being taken advantage of rather than helped. It did not feel like my best interest was a priority. This is my second Honda lease, and I have been a loyal customer since 2022, but this experience made me seriously reconsider returning. I would much rather work with someone who is transparent and customer focused. At this point, I am open to taking my business elsewhere, because with my current credit, income, and payment history, I know I have better options.

Took my son in to look at some trucks and we were greeted by Angel, the salesperson. From the…read morestart, he was very attentive and actually listened to everything my son wanted and was looking for. When we went inside to run the numbers, it was clear they heard everything my son was saying from the monthly payment to the down payment and overall price and they worked out a great deal for him. The manager was very realistic and honest with my son, explained everything clearly, and went above and beyond to make sure our expectations were met. Fernando in finance was also amazing and took the time to explain everything so we felt comfortable with the process. Overall, I really enjoyed the customer service and car-buying experience we had. We will definitely be coming back and referring others who are looking. Thank you to everyone!

Service here is strange. Why make an appointment if it is still going to take 2 hours or more? It…read moredoesnt make sense at all. I brought my car at 11am, for an 11am appointment, and they just put my car up to start the oil change, it is 12:30pm, so by the time they are done & I am on the road it will have been 2 hours or more that I have been here They should not have allowed an 11am appointment if it was not going to he worked on for all of this time. I know this is a busy location, but they should respect people's time a little better. ***actually the car that i thought was mine, was not. So I'll probably be here far longer than I thought. What a joke. I love taking a day off work to pay $118.95 for an oil change on a small 4 cylinder car, and sitting here all day. What a blast. Im really annoyed. Oil changes do not take more than 15 minutes. They need to figure a better way out. It is now 1:27pm. My car is FINALLY being worked on. I will never come here again. This is ridiculous. You have no consideration for your customers, their cars or their time.

I have been coming here for years for service. They have a great service team that really does try…read moreto do their best to take care of you as a customer. I'm writing this while waiting for my oil change but wanted to look at the Seltos as I'm getting ready to upgrade my Soul in 1-2 years and know a new one is around the corner. I like to browse independently especially when looking at something specific with no intention to buy. That being said, Seth was very helpful. I wasn't looking to buy, he was not pushy and was there to assist me find what I was looking for with a great attitude. After showing me the car, we had a pleasant conversation and it really felt like a genuine conversation vs the dealer stereotypical prodding to see how they can sell you today. I appreciated that and had I been ready to actually buy in the next few days/weeks, I would recommend asking for Seth.

Horrible they agreed on a price and when I went in they raised the price, they kept calling me and…read morepromising me they will give me a certain price than when I went there they tell me sorry the price is more, the final time they guaranteed me a price I went back again and they made up a lie saying they thought I lived somewhere else and the taxes are higher in my area (but they already had all info and credit), I don't know why they play games do not go here they will lie to your face with a smile

First time visiting this dealership. I didn't want to drive all the way to San Bernardino where I…read morepurchased my car. I received a recall notice on my car back in November and when I got word the fix was available, I wasn't interested in dealing with it during the holiday season, so I called the service department and made an appointment for after the holidays. Everyone I dealt with was very friendly and took the time to answer all my questions. On the day of my appointment, I was helped promptly and informed they were out of loaner vehicles but they would set everything up with Enterprise and provide a rental car for me. They even provided the shuttle to the rental car location. The text and service updates were nice and kept me informed. I was told when my vehicle was ready for pickup and that I could bring the rental car back to the dealership and they'd work with Enterprise to get it back to them. Super helpful! Also nice there's a gas station right next to the dealership which was super convenient. Hoping to make this my regular dealership after such a positive experience!

Unresolved Safety Defect, Inconsistent Documentation, and Lack of Accountability Regarding Jeep…read moreRubicon 4xe I am writing this review to document my extremely concerning experience with Jeep and the dealerships involved in the handling of my Jeep Rubicon 4xe, a hybrid vehicle that runs on both electricity and gas. Shortly after purchasing the vehicle, I began experiencing a dangerous and recurring malfunction: The car randomly shuts off while driving. This is not a minor inconvenience--it is a serious safety hazard that puts me, my passengers, and others on the road at risk. After reporting this problem, I discovered that there is a known recall on this issue. However, despite acknowledging the recall, Jeep informed me that the actual fix for this defect will not be available until next year. That means I am left with a vehicle that is unsafe to drive and cannot be repaired in the foreseeable future. Both in Tennessee and at the dealership I visited here, the service departments verbally advised me NOT to drive the vehicle at all due to the severity of the defect. They told me to leave it with them for months. However, the documentation they provided me does not reflect what they said verbally. The paperwork does not state the car is unsafe to drive, it does not mention the months-long hold they requested, and in some cases, it contradicts what was told to me in person. This discrepancy between what is said and what is written is deeply troubling. To me, this is a form of misrepresentation, and it feels like fraudulent conduct, because: * They acknowledge the defect verbally but refuse to document it properly. * They instruct me not to use the car, yet will not provide written proof of that instruction. * They refuse to take the vehicle back or offer a replacement. * They want possession of the car for months without offering compensation, solutions, or transparency. Meanwhile, I am left: Making payments on a vehicle I was told not to drive. With no timeline for a fix. With paperwork that does not match the conversations. With no accountability from Jeep corporate or the dealerships. It is completely unacceptable for a brand-new vehicle--especially one with a known safety recall--to be handled this way. All I want is an honest, written acknowledgment of the issue, a clear plan, and a fair resolution, whether that means a buyback, replacement, or another legally appropriate remedy. At this point, the pattern of inconsistent information, lack of documentation, and refusal to act makes me feel that Jeep is failing to meet its legal obligations and is acting in bad faith.

This was a great buying experience for a Company work vehicle. Dustin and Esteva were great guys…read moreand easy to work with. Thank you Pacific Auto Center! You made my Friday a good day! Thanks Venco Electric, Inc. Jenn

Went yesterday to purchase a vehicle. Was helped by Victor. Test drove and everything. Told him I…read morewant to see the numbers and move forward with the deal. Not once did he ever disclose any "add ons" or additional fees. Long story short, they ran my credit, and after a long time waiting brought me a spreadsheet with almost $5k in add ons. I let them know I did not want them and they refused to sell me the vehicle. Victor and 3 other managers told me flat out they will not sell it to me without the add ones. Their site says customers "may" purchase a vehicle with add ons but do not say it's mandatory nor do they give the pricing. Classic Bait and Switch. Even after expressing how much I wanted to purchase the vehicle just without the add ons, they still refused. This violates Cal Code Title 4 S 1304.1 and multiple other California Car Buying Acts. I 100% will be filing a complain with the DMV and California Department of Consumer Affairs. Sad so many dealers are still like this. You can't even purchase a vehicle anymore without dealers trying to take advantage of you.

Huge shoutout to DEVIN at Fontana Nissan! He is an excellent salesperson, super knowledgeable,…read morepatient, and genuinely cares about his customers. He made sure I was happy and comfortable the entire time and was never pushy about the purchase, which I really appreciated. He is also a God loving person and it shows in the way he treats people with respect and honesty. AND TRANSPARENCY. He made the whole process smooth and stress free, and thanks to him I was able to drive off in a brand new Dodge Charger. If you're looking for someone who truly goes above and beyond, ask for Devin. You won't regret it.

I've been debating about whether or not to leave this review but I have to, to let people know what…read morethis dealership does. So I bought a Frontier from them a couple weeks back. While I love the truck, the way they did the deal was pretty scummy. We had agreed upon a price, with interest rate and monthly payment and everything. I took a couple days to think about it and decide to buy the truck. I called in and confirmed price, interest rate, monthly payment. When I got in there they lowered the interest rate and kept the same monthly payment. Effectively raising the price. Then they lied and said they never agreed to the interest rate blah blah. "Oh I forgot what the interest rate was". They literally said that when we confirmed in the phone that morning. Be careful of this little maneuver and I would advise spending your money elsewhere. If you hear the name Semaj, run far far away!

I purchased a car here with Rob, amazing customer service- he explained everything perfectly and…read morementioned things we hadnt even thought about. Amazing customer service everyone was so welcoming and eager to help!

Thank you to Fontana, Hyundai. I love my new car. Thank you to Freddie…read more They gave me a great deal and they took my trade in. I definitely recommend freddie and fontana hyundai.

Great experience using Car Stub to sell my car, after requesting a quote online I received a call…read moresame day and had an appraiser at my house that afternoon, they matched a fair offer made from another large car buying chain, wrote me a check, and drove my car off same day. Justin Lopez was friendly, honest, and professional. I would highly recommend CarStub to anyone looking to sell a car and will definitely come back in the future when.

Our daughter's car was totaled in a door-smash accident in Santa Barbara. The tow yard was charging…read moreus daily for storage. My husband took the day off work and drove 5 hours from the Bay Area with the title, determined to get it sold and removed the same day. We called every "cash for cars" place in Santa Barbara and surrounding area. Most promised same-day pickup... but each time we'd find out it would be days to actually schedule a truck. Hours were ticking by, and we were concerned, needing to take care of this before the storage yard closed. I called Carstub and got Sergio. He saved the day. Within the hour, he found someone who wanted the car for parts, negotiated a fair price for us, and got a flatbed driver dispatched that same afternoon. The truck showed up exactly when he said it would, paid us cash on the spot, and took the car away, Sergio turned a day that felt hopeless into a huge relief. He didn't have to go this far above and beyond, but he did. If you're stuck with a damaged or totaled car and need it gone FAST, call Carstub, Sergio was great. Thank you again. You saved us a mountain of stress.