Washer went to hell in 7 weeks and the arrogance you get when you make a call is the worst. Worst…read morecustomer service I experienced. They Suck Three weeks and this piece of trash owner will not respond. My washing machine, after 2 months from purchase, does not work. It stops in the middle of washing. Mitch, the owner, is an extremely rude, and unresponsive. Avoid this punk at all costs.

I purchased a fridge from here in 2016 and it just now stopped working so I came back today to buy…read moreanother. He was very nice and worked to get it delivered for me within a few hours because I have to work all weekend and they removed the old one. Great service!

I needed help with this commercial refrigerator that I use as a garage drink fridge. They came…read morepromptly, diagnosed the problem, and fixed it quickly! Thanks!

From the owner: ATR Group Appliance Repair provides professional appliance repair services for homeowners…read morethroughout Houston and the surrounding communities. We repair refrigerators, washers, dryers, dishwashers, ovens, stoves, freezers, microwaves, and other major household appliances. Why homeowners choose ATR Group: * $69 service call waived with repair * Same-day appointments when available * 90-day labor warranty * Up to a 1-year warranty on replacement parts * Electronic control board diagnostics and repair * All major appliance brands are serviced * Transparent pricing with no hidden fees Our goal is to diagnose the problem accurately, explain your options clearly, and complete reliable repairs that help extend the life of your appliances. We take pride in providing honest service, quality workmanship, and a repair experience you can trust. * Parts warranty depends on the manufacturer's warranty.

Victor is very responsive to messages, communicates clearly, gives accurate and reasonable quotes,…read moreand most importantly he did a great job. He replaced a gas dryer belt since the drum stopped rotating and performed cleaning maintenance to clean out lint to prevent lint fires. The services were a reasonable price and he was thorough.

Vector fixed my washer, cleaned up , was polite and respectful…read more Washer is working great and he received the parts and installed the parts needed in one day . Great job!

This the worst place to deal with. All they are worried about is money money money!!!!! I wish I…read morecould just give them no stars, but they were good at the beginning. Once I got sick and went on medical leave and couldn't pay until I went back to work they called everyday and all day telling me to borrow money just to pay them damn my medical issues. At the same time trying to ask how are you able to live day to day, and have a phone. The last lady had the damn nerves to tell me to get a side job after I already told her I was out on medical leave and couldn't drive. She then said ride a bus or something. By that time I was heated. I told her off and hung up the phone. JUST SAD YOUR COMPANY DOESN'T CARE ABOUT THE HEALTH OF YOUR CUSTOMERS. IF SOMETHING HAPPENS TO ME THEN HOW WILL YOU GET YOUR MONEY THEN???

I'm new to the area. I went in to purchase a washer and a dryer. The service inside was good. I was…read moretold to call a number to see what time my delivery would arrive at my home. I just want to say this my order was placed on 6/03/2023 and I have no washer or dryer.. Now the delivery did come the first time when expected. I'm in a townhome which is three stories. My washer and dryer connect is on the third floor.. When the drivers came to deliver my washer and dryer the delivery guy said it won't fit.. he made up every excuse not to try and even see if they would fit. I bought the add on that sit at the bottom of the washer and dryer and I asked him to bring those in. If he would have brought those we would have known if they would have fit.. he went down stairs and came back without the add one and said it won't.. plus he said the washer opens from the left side so I won't be able to open it. You guys when I went back into the Conn's store the washer I bought opens from the right he said it opened from the left.. also I measured my space and it said that the washer and dryer would fit.. I spoke with a manager who then scheduled me another delivery which I was told would be the next day which was Tuesday 6/6/23 and I was told I could expect delivery the next day. I had to call the number to confirm a time. When I called I was told the delivery wouldn't be until Friday which was okay. I did everything I did for the first delivery however I never got a time that they would be coming out .. Thursday we had a storm and the power went out in my place. The first time for me and living here in Texas so I was more worried about that.. power was restored later and I was excited about Friday... I got up early and did my trip to the grocery store since I had no idea of the delivery time.. I'm writing a book so I sat at home working and y'all my delivery never came. They never brought my washer and dryer. At this point I'm gonna get all 2,673.65 of my dollars back and take my business where it's wanted. I'm so disappointed with the service right now. The delivery man who didn't want to bring up just the added bottoms.. I measured my space and I also measured the washer and dryer and if they would have just brought the added bottoms we would have known if the dryers would have fitted for sure but the lazy deliver guy wouldn't sad part is I would have brought the damn things up my damn self.. now I have no washer nor dryer.. I had been doing research since I moved here in January .. I went by all these places to see which ones I loved and who had the better prices and I took pictures as well.. my pick was Conn's and this is what happen to me... now I have to start this journey all over again but first I'm gonna get my money back from these people who have no customer service at all.. the disappointment

Can I give 0 stars? This company is so ridiculously unprofessional…read more Over a month ago I had a technician come and replace the gas from a broken cooktop. During the repair he either damaged or failed to remove all broken glass from one of the burners (left a piece of metal/screw in one of the burners - resulting that burner shorting out. I scheduled the technician to come back out - and they didn't properly book the appointment. Then they sent him out (a week after repair) and he never reported back to them - ends up he was released or they stopped using him for work. So they sent out a 'Master Technician'. He said he'd have to order a part and come back out and make the repair and see details of what the issue is when he has the part. That was a week or more after last technician had been to house. Well... after many weeks of waiting and numerous calls - all with a promised return call to get the service completed... nothing. Weeks of calls with no promised returned calls (in 30 minutes, by end of day, by Monday, etc...) They are full of shit! I have asked to talk to the owners, but nothing yet. They should have stepped in long ago TBH. Stay far away!

Initially, I had created a glowing review of Same Day because I felt, at the time, that their…read moreavailability and response was stellar. The fact that Cassie was extremely attentive and professional and Rudy coming out the same day and address issues with my fridge was awesome. Unfortunately the experience turned sour as the fix did not resolve my issue and I needed someone to come back out. Since Rudy did not change any parts, just provided "service", he let me know that if problem persists within 2 weeks, that would be the only time I would be able to have them come back out for a warrantied event. Within a week, I ended up calling same day back out for services. Suffice it to say, I was given the run around the whole day. The guy did not come during the scheduled time and even afterwards. He let me know that he needed to touch base with Rudy to see what he did and that he would come out after that. My better judgment understood these folks were not really about fixing issues more so than taking money and not holding on to their end of the bargain, so I reached out to another company and my problem is fixed. I could see if I was trying to jipp these guys and not pay, they had a trip charge and I was billed for some additional service...I paid. All I wanted to do is get my fridge fixed. I was transparent in the work already done, and I'm glad I was. I am sure they would have tried to tell me I would have needed a boat load of parts. These guys didn't look at the future value of money more so they looked at making the quick buck. If you want a place with questionable service and questionable follow up, choose service. If you want your appliance fixed and for a fair price, go elsewhere...

I asked for a Mgr and Aaron the Assistant Manager came. He was a Super, Understanding,…read moreProfessional. I explained my situation to Aaron. I always come to Home Depot because of the selection and incredible value that they offer compared to all competitors. Thanks Aaron your the best

Huge dispute with staff at THD, a marked down item was presented to the cashier but she wouldn't…read morehonor the updated price. Two individuals responded and the cashier didn't know anything. Meanwhile, the store manager arrived and told me to get out! NEVER GOING BACK!

Prompt response times Friendly, knowledgeable technician…read more Work done to satisfaction Will call upon in the future!

Nice guy Clean and fast…read more Affordable price. Friendly service Good customer service They fix my dryer so fast