I must say I'm very well pleased with this store and their merchandise and the sales guy Brandon is…read moreawesome he's very helpful and knowledgeable and goes above and beyond to please the customer.

From the owner: We’re a family owned business committed to providing the best priced scratch and dent appliances…read morepaired with top tier customer service

I recently moved to Houston and purchased a washer, dryer, and refrigerator for my new home just…read morethree days ago. To start on a positive note, the salesperson (DJ) was very kind and helpful, and the delivery team--Tyrone and another gentleman whose name I didn't catch--were professional and went above and beyond. Unfortunately, the appliances themselves have been problematic from the start. The refrigerator had issues at delivery, and the washer malfunctioned on day one. I am now only a few days into owning these items. After calling and not receiving a response, I went into the store on the second day. I was told that because the appliances come with a one-year manufacturer warranty, there is nothing the store can do to assist. I asked about their return policy, as the items were not functioning as expected. Their paperwork (and the sales person) stated that returns can be made for exchange or store credit. However, I was told they could not exchange or offer store credit for this item (the washer) "because it is in high demand," which directly contradicts the stated policy. The washer does not function properly. It fills with water for about 10 seconds and then stops, as if it cannot properly sense the load. If I open and close the lid, it will continue to fill in short bursts of six seconds each, but it will not run a full wash cycle. At best, I can get it to spin, meaning clothes get wet but are never actually washed or rinsed. I was told I must go through the manufacturer warranty process. While that may be standard for older appliances, it is unreasonable for a brand-new unit that failed on the first day of use. I am not comfortable keeping a washer that was defective from the start. The refrigerator is visually great, but the water line for the ice maker leaked all over the floor during installation. The delivery team initially believed an incorrect water filter was installed, removed it, and advised me to order the correct one. I used the QR code inside the fridge to order a replacement, but after installing the new filter, it still leaks. Upon closer inspection, the threading and alignment appear to be defective, preventing a proper seal. As a result, the water dispenser and ice maker are unusable. The store's response to a one-day-old purchase being "not our problem" is extremely disappointing and reflects poor customer service. At this point, I am simply asking for functional appliances--either through replacement or proper resolution of these issues. I will update this review if the situation is resolved appropriately.

Please look at all reviews including yelp about this place and their main store in North Houston…read more If you buy from any of their locations you will be subject to dealing with main Houston store for service and management. Our experience with the salesmen Brandon was great! Once we got our appliances delivered we had trouble with new Maytag washer making weird sounds during any cycle. Paula in their service scheduling department does not call back for days, and we had to call twice to get in touch with her, she lacks so much phone etiquette and could not explain basic information about our service time, a whole business work day was lost for us. After the service call and a new belt was put on washer, the noises still persisted. We contacted the store and they put in a "service ticket" and someone (Paula) would call me to schedule service.... 8days later no phone call or voicemail.... I have now been forced by management to still deal with Paula, even though I asked not to. She was even worse than before to deal with and told us that she and her supervisor watched the video I sent of the washer and nothing is wrong with it! We can now pay $80 do have a tech come out to look at it.

We ordered Thermador column refrigerator, column freezer, wine cooler, 48" gas range, a Sapphire…read moredishwasher, two refrigerator drawers, a microwave drawer and a 48" vent hood for our remodel. They come out and check that everything is perfect a week before installation so there's no surprises. And thank goodness they did, they found multiple things that the builder didn't do and we found out we were not ready for the appliance installation. Then after things were corrected by the builder, they sent a tech out again just to be sure the appliances would all go in smoothly, before delivery. I really like this proactive approach. As a designer for many years, I appreciate this extra attention. K&N Sales has this perfected and they make sure it will be done right. They were also VERY quick to replace a dishwasher that was not working correctly from the factory. The kitchen looks and performs great, and Justin put together a great price package, (better than 3 others). Very personable all around. Highly recommend.

(Austin Location) - Good enough sales/showroom help. Terrible customer service and communication…read more Totally missed the equipment arrival date(s), items not available for weeks and when your building a house, these are all to important. Equipment install was absolutely terrible, installers were not prepared nor did they even consult the instructions, didn't clean up their mess (wood and metal shavings specifically). Water line was incorrectly installed, ice maker installed improperly. Be prepared to either take delivery with your truck/trailer and install yourself and take a meticulous inventory of your items because of the tail light warranty, nobody will return your call after the sale.

What's not to love? Friendly staff and an Amazing and impeccably organized store with everything…read more(plus more) you could ever imagine to fulfill your culinary dreams n wishes!

Went there to get couple of items. The owner was a total creep and a moron, did not know what a…read moredisposable pipping bag was. First he thought we wanted hookah, then grocery plastic bags. I had to walk to the pipping bags and show him one and ask him do you have a disposable one. His stupidity or the fact that the merchandise section has gotten much shorter wasn't really the problem. It was the fact that he was such a creep. I mean you are the owner and you creep on your customers, wow what a moron.

This is most unfriendly furniture store that I ever walked into :(…read more This morning I had a plan to find one store to get all my furniture needs at once , nothing fancy but the simplest and the cheapest furniture essentials so one of the stores was this one .... I walked in , walked through and out it took me 5 minutes . There was only one female employee visible but at least 30' away from the front door and she was on the phone the whole time ... There was no WELCOME TO FAMSA or HELLO or HOW CAN I HELP YOU or THANK YOU.... Mute I will never ever step into this furniture store ever again!

The sales people greet you as soon as you come in and are very friendly. We went in just to take a…read morelook and although some of the furniture wasn't our style they had some good deals going on. They do have lovely dinning room sets and great appliances. The electronics section could be bigger but had a decent selection.

If I could give zero star I would very dishonest person, I payed him 200dollars to fix a Samsung…read moredryer that wasnt heating, he gave me 3 months of warranty not even 2 weeks later i had to give him a call again because it was heating, I wasn't home that day my mother was here so i didnt see what he fixed the second time now my dryer isnt heating again, i gave him a call TODAY he acted like i had the wrong number so i called from second phone he said he got confused, shortly i called back after he said send him my address he said the storm its very bad and i lived to far to come, So he wanted to come till next monday mind you its monday today!! Recommendations are the ones that keep your business going.. Fixed your appliance with someone else.

Good price but they wont honor their warranty. Bought a fridge and a week in to owning it, the…read morefridge wouldnt make ice. They wouldnt even send someone to come look at it, they wanted me to get a new model fridge and pay the extra cost. They wanted $130 on top of the already $500 i spent to get the fridge. They may not be cheats, but they arent honest or ethical. Buyer beware