I purchased an Insignia Top Glass Load Washing Machine on Saturday May 30, 2026 from The Best Buy…read moreStore located in Humble, Texas, it was delivered on Monday, June 1, at 5:20 pm, but when they arrived with the machine they informed me that it was suppose be a dropped off purchase, however, at the time I purchased the machine I specifically informed the sales clerk that I wanted it installed, but did not state the old machine to be taken away, because it was going to cost me $125 . I paid cash $487.11 I feel this was unfare for me to have to pay to have it installed. Now I just had to pay again to get in installed. I am not Happy With BestBuy's Policy and will not ever again buy any more appliances from that Company

Verizon in bestbuy fraud! Police said it happens a lot here! Employees certainly play a part i…read more Don't use this Best Buy purchasing anything. Sitting here with police because the Verizon manager and employee sold 3 I watches, 1 IPad, and then allowed more to be ordered with a pay pal account. Manager of Verizon is a complete ass and is protecting the employee. Police told me it happens at this location with Verizon a lot. So you would think this Verizon Best Buy shop would be more cautious and protective when people do such a large order. These items they gave to the person. Then ordered 2 more.

We've used these guys for years. Yes, some of the products have had issues. No, we've never had…read morethem ghost us or anything of the sort; in fact, they are always professional, responsive, and they honor their warranties. Henry has twice delivered to our place and helped me load an asset onto our back porch, as it's the only access door that's wide enough for these appliances. Again, ALWAYS professional, always polite, always honorable. We appreciate the brothers a great deal and will use them as long as they're in business.

These guys have the absolute WORST customer service and rude / condescending responses ever. Check…read moretheir Google reviews ouch. They wanted to purchase my brand spanking new washer and dryer set for $50/ea when they're in store selling for $499/ea and told me before I could even say anything that there's no room for negotiation. Even if I agreed with your price, you have no kind hearted service at all. They take discrepancies and your OPINION way too personal and will sh*t talk you to your face. Don't give them your money it's not worth, even if you found a good "deal" and it comes damaged or has maintenance issues, you're on your on.

Great selection and good customer service! Always good prices and a very good selection!read more

Went to Acceptance Appliances on December 23 to look at GE French door fridge. Cam asked if we…read moreneeded any help and when I asked question about the profile I was looking at, he was most helpful, answered all our questions and we wound up buying one. Cam was very personable and this is a great place to buy appliances (my daughter has bought a few from them and has not be disappointed). Fair prices (better than Lowe's or Home Depot for a better fridge), prompt delivery and install and haul off old one - and at a very reasonable rate. John Masters who delivered and did our install was also on time and kept me informed on his arrival time. Nice guy, did a great install, very careful, explained stuff about the fridge to my hubs before he left. Seamless transaction from beginning to end. Kathi Palacios

On floor Staff- 5/5 Fantastic people! Yadarelis was communicative and helpful. She is great with…read morepeople and gets urgency for finding the right appliance, given what is shared and needed. Definitely wants you to have a great shopping experience. We ended up buying a washer, dryer, and fridge. Great pricing for value. Owners- 5/5 Helpful and informative. Asked them for help with the best suggestion for a water softener to care deeply for appliances that are new, and gave a few suggestions and information on the Houston area needs for home care, given we moved from CA. Delivery- 4/5 The positive: Communicative and called ahead of time to let us know they were 30 mins away. What needs improvement: The delivery men mentioned that they were NOT given the correct tools to finish the job of leveling out the panels on the fridge or what was needed for installation of the fridge upon delivery, because they "switched delivery trucks on them". Unfortoley, that leaves us the customer, waiting for them to come back and finish the job they were paid for. It's been a week, and we are still waiting for them to come back and level out the panels on the fridge. This is either the delivery men's lack of preparation before delivery or the owners' lack of structure to ensure delivery has what they need for all to go as needed.

What a good group of guys. Love supporting our veterans and these guys are a top, solid group of…read moregood dudes. Service is great, and they offer great deals, lots of bang for buck. Not the full suite of options like you get in a big box store, but plenty of great options. At least stop by and look for diligence's sake, there are great deals to be had!

Excellent Experience with my refrigerator purchase. Rizwan was great at describing and comparing…read morethe refrigerators. He has great patience and there is absolutely no pressure on purchasing something or even trying to upsell you. This guy cares about selling a good quality product. Highly recommend!!!

Buyer Beware…read more Built-in Appliance Owner Rob Johnson Just the Facts: Bought a Kitchen Aid Dishwasher and a Speed Queen Front Loader Washing Machine approx. $3,600. Had a friend pick up the Dishwasher that day and was told delivery of the SQ would happen in a few days. Got a message saying delivery would take place the following Monday, one week later. Delivery day: old machine was taken out, SQ put in and installer told me all was ok but, a little issue. No hot water. Maybe a solinode issue but, owner would send someone to fix. I told installer that I wanted a switch out for new working machine that I had paid for. I could wait until new one came. He said probably not an issue and to just call the owner. He then left with my machine. Here are the quotes to both my husband and I during conversations with Mr. Johnson to resolve the delivery of a broken machine by redelivering a functioning new machine. "it's not broken, it just doesn't get hot water." "90% of the people don't use hot water." "These machines come from a factory in Wisconsin. They don't test them before they ship them. They don't have time for that." "This is like a 1 in a thousand problem. It just happened to you." "Me: if you put that machine on your showroom floor with a sign on it that said "this machine doesn't get hot water" would anyone buy it? Him: IDK "I don't have any in stock" "This is a warranty issue, that's what warranties are for" "To get a new one in stock, I'd have to call the rep and buy one" It is getting increasingly difficult to support small business, this one in particular, American Veteran advertised, with this level of customer service. End result, though the owner set up service for the machine.I found out from the repair company that diagnostics were set up to happen a day after I was told to wait for service. Mid day, I called Mr. Johnson to determine when in 24 hrs service was to happen. He said, "IDK when they are coming customer service is poor these days." (You can't make this stuff up) I asked for the repair company's name and their phone number, it took some work but, I was then given the information. This is when I found out that the original appointment was made for the following day even though I was told to wait for service a day before the appointment was made for. Though the machine is now fixed and the other is functioning, We will never support Built-In Appliance in Kingwood again and would encourage all to do own due diligence regarding this business.

Rob at Built-In Appliance is our go-to guy when it comes to replacing appliances in our Kingwood…read morehome. He is very knowledgeable and only carries quality appliances at reasonable prices. A local, family run business~ Rob offers friendly, quick & efficient, service. You should check them out the next time you're in the market to replace or upgrade your appliances.

Great prices, service, and communication. He takes great care of his products and doesn't…read moreovercharge. He has low budget and higher end options.

Dropped in looking for a dryer. Young man working there was very nice. What I can tell you is they…read morehad some of everything. Fridge, gas ranges, W/D, you name it. And unlike many would think, there were some higher end items. Prices were pretty fair IMO. They didn't have the size of dryer I needed that day so I didn't purchase an item. But I can say he didn't mind helping me measure, pulling pieces out, showing the actual condition of the appliance.

Went to the Paradise Grills in Humble and was thoroughly impressed! Alexa knows her stuff and gave…read moreme all of the information I was needing to make an informed decision.

I absolutely love the products and the staff is very knowledgeable. I highly recommend Paradise…read moreGrills for your outdoor kitchen.