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2.5 (71 reviews)
Closed 10:00 am - 9:00 pm
Updated 2 weeks ago

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Killing me
Nate T.

Could not check a price for me told me I had to wait in a long 30 minutes line just to found out a price smh I WILL NOT COME BACKto this location and we tell others to do the same

Richie V.

Quince and Aaron assisted my friend from New Mexico in an emergency situation! His customer service was fantastic we couldn't be happier !! Thank you so much Geek Squad!

Store did not answer and speak this entire time the phone was ringing and being placed on hold.  Rude.

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3 years ago

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9 months ago

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1 year ago

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10 months ago

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1 year ago

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2 years ago

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3 years ago

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2 years ago

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5 years ago

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5 years ago

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4 years ago

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4 years ago

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7 years ago

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3 years ago

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6 years ago

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3 years ago

On black Friday even with so many costumers they where able to attend everyone's needs would recommend

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5 years ago

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5 years ago

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6 years ago

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6 years ago

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15 years ago

They get a 4.5. Always well stocked with products & cashiers. Very friendly atmosphere & clean restroom. }|{

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4 years ago

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7 years ago

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7 years ago

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9 years ago

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6 years ago

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6 years ago

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18 years ago

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17 years ago

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8 years ago

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5 years ago

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11 years ago

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8 years ago

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6 years ago

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19 years ago

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8 years ago

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7 years ago

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7 years ago

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13 years ago

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Page 1 of 2

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Conn's HomePlus

Conn's HomePlus

1.6(54 reviews)
0.9 mi
$$$

Where is the no star option?!?!?! I ordered a refrigerator on November-12-2022. We had to special…read moreorder it in the black , no finger print model which was going to take till December-4-2022. That's a long time when the freezer in the old fridge has gone out. However we limped through to get the one we really wanted since it had to be special ordered. DELIVERY DAY TODAY .... WE MOVE THE REFRIGERATOR OUT AND GET READY FOR THE NEW ONE!!!!!!!! 12/04/22 fridge shows up..... it's not even the same fridge we were looking at no screen and it's not even black. Absolutely nothing was correct about it. Called Conns they're only resolution was to special order the right one and this time and wait another 3 weeks Come on!!! I'm a loyal customer with them for 10+ years paying off multiple appliances and electronics! Their loyalty isn't reciprocated, their customer support is a joke! I'm writing this review in hopes that someone at a higher level at Conns will contact me and make this right! I'm mind blown they sent a refrigerator that was no where near the same one I picked out. It's baffling!

Bought a floor model fridge. It was delivered 3 hours late at 11pm with the retail settings on it…read more The compressor wouldn't turn on without taking it out of that mode. Reached out to the only person we had contact information for, sales guy Kyle. Kyle acted as if a nonfictional refrigerator was no big deal. We went to the store this morning to have this fixed. Sales managers were extremely helpful and helped us resolve our problem. Let's talk about the delivery. We waited all day for delivery we decided to not let them push it to the next day. We were given the excuse that they had so much to deliver elsewhere. We live 4 miles from the store and had 1 thing. Why do we need to be concerned with them providing better service to other people. The delivery guys damaged the molding around the door. They left dirty finger prints on the door. One of them was banging on the plug to get it in the outlet. The delivery manager who happens to be the dispatcher too was extremely dismissive of our complaints. I will be contacting corporate. __________________ Update: spoke with a customer service rep that contacted me from this review. She was very nice and gave us a satisfactory resolution. Between her and the sales manager. I feel like this has been resolved. I changed my rating to 3 stars because of the response from management and corporate. Kyle and when warehouse still suck. ---------------- Update (again) 2 months go by and the account wasn't set up. Customer service reps calling and saying we're late on payment when we have an agreement that we start paying in December. Can't pay the bill because THERES NO ACCOUNT NUMBER. This is getting annoying

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Conn's HomePlus
Conn's HomePlus
Conn's HomePlus

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Built-In Appliance - Full Kitchenaid Kitchen.

Built-In Appliance

3.7(3 reviews)
4.5 mi
$$

Buyer Beware…read more Built-in Appliance Owner Rob Johnson Just the Facts: Bought a Kitchen Aid Dishwasher and a Speed Queen Front Loader Washing Machine approx. $3,600. Had a friend pick up the Dishwasher that day and was told delivery of the SQ would happen in a few days. Got a message saying delivery would take place the following Monday, one week later. Delivery day: old machine was taken out, SQ put in and installer told me all was ok but, a little issue. No hot water. Maybe a solinode issue but, owner would send someone to fix. I told installer that I wanted a switch out for new working machine that I had paid for. I could wait until new one came. He said probably not an issue and to just call the owner. He then left with my machine. Here are the quotes to both my husband and I during conversations with Mr. Johnson to resolve the delivery of a broken machine by redelivering a functioning new machine. "it's not broken, it just doesn't get hot water." "90% of the people don't use hot water." "These machines come from a factory in Wisconsin. They don't test them before they ship them. They don't have time for that." "This is like a 1 in a thousand problem. It just happened to you." "Me: if you put that machine on your showroom floor with a sign on it that said "this machine doesn't get hot water" would anyone buy it? Him: IDK "I don't have any in stock" "This is a warranty issue, that's what warranties are for" "To get a new one in stock, I'd have to call the rep and buy one" It is getting increasingly difficult to support small business, this one in particular, American Veteran advertised, with this level of customer service. End result, though the owner set up service for the machine.I found out from the repair company that diagnostics were set up to happen a day after I was told to wait for service. Mid day, I called Mr. Johnson to determine when in 24 hrs service was to happen. He said, "IDK when they are coming customer service is poor these days." (You can't make this stuff up) I asked for the repair company's name and their phone number, it took some work but, I was then given the information. This is when I found out that the original appointment was made for the following day even though I was told to wait for service a day before the appointment was made for. Though the machine is now fixed and the other is functioning, We will never support Built-In Appliance in Kingwood again and would encourage all to do own due diligence regarding this business.

Rob did a great job helping me pick out affordable kitchen appliances to update our home for sale…read more Competitive pricing, professional installation, highly recommend!

Best Buy - computers - Updated May 2026

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