4 stars for service My husband received an ipad for Christmas..5 months ago! His old IPad had not been turned on in months...when we brought it in to Bes t Buy, where it was purchased, it was difficult to turn on much less transfer information Finally success! But many thanks to both Miguel and David, everything was transferred!! Very professional and very nice read more

Best Buy - Best Buy Humble TX - Computers Near Me - Humble, Texas

Verizon in bestbuy fraud! Police said it happens a lot here! Employees certainly play a part i Don't use this Best Buy purchasing anything. Sitting here with police because the Verizon manager and employee sold 3 I watches, 1 IPad, and then allowed more to be ordered with a pay pal account. Manager of Verizon is a complete ass and is protecting the employee. Police told me it happens at this location with Verizon a lot. So you would think this Verizon Best Buy shop would be more cautious and protective when people do such a large order. These items they gave to the person. Then ordered 2 more. read more

Just the nicest people ever at the store! Today we met Chuy who gave us a recommendation for a remote for a Samsung TV! Keep up the great work we will be back! read more

Agent was very helpful. My computer is in the process of being fixed. The two agents were very knowledgeable and it appears that they have solved our problems. read more

I live in the area and usually don't have any problems. But today was it... This Bestbuy managed to make me decide to close my Bestbuy card and account and never come back. I purchased an Open box TV (with protection plan) from another store. It had problems that I didn't get a chance to see or check on. I tried to return it here after verifying that I could return it anywhere and they refused, telling me that that I said the screen was cracked (It wasn't and they didn't bother to check) and that the LED burn in was still damage even though there was no way I could have done it in the 8 days since I purchased it (which the manager said I couldn't do). They essentially said any reason I gave them to return it was damage and they didn't have to accept it, even though I was in the time and the policy for return. When I called corporate to complain they said they can't force the store to assist me. Corporate did offer to have the return picked up from my house for a $100 dollar fee. Overall if you going to charge more than Amazon and give less to customer service you deserve to go out of business. I have no problem going elsewhere for anything Bestbuy sells. I usually can get it cheaper and at a better price with a better return policy. read more

Update from the last post.. so after they tricked me into buying a product with missing items and kept my money for a week.. they didn't refund my gift cards. So I take them the receipt and ask where the gift card money is.. they tell me I have to pay the money back that they just refunded me so they can take the gift card amount of if there.. why?? You owe me 100 dollars so you are going to charge me 100 dollars to refund to me? So they took my money out again and gave me a 100 gift card.. the problem is yall still have 54 of my dollars.. you tried to pay me back with my own money that you owed me.. fkin criminals in here read more

Could not check a price for me told me I had to wait in a long 30 minutes line just to found out a price smh I WILL NOT COME BACKto this location and we tell others to do the same read more

Best Buy - Killing me - Computers Near Me - Humble, Texas

recently spent hundreds of dollars on 18 speakers and sub woofers for a new construction in March. Just now opened up the boxes to install and noticed that one of the in ceiling white paintable sonance speakers was missing its cover. Contacted online support and they were just copying and pasting paragraphs of their answers and could not do anything about it since its past 15 days. Called 800 number somewhere in India and she said in her broken english the same thing. I do not want to exchange or return anything I was just asking for the missing part but still they refused. They are great when you are purchasing something but treat you like crap once their 15 days has passed. Best Buy has lost my business and of many others.. read more

I had to give it a star or it won't post my review. It deserves a middle finger!! I wouldn't bother taking your electric device to the Geek squad for repair at this location. I dropped off my husband's laptop for repairs. He spoke to the repairs dept. when he followed up on his laptop. He gave them the go ahead for repairs. A month later it's returned un-repaired. When we called to follow up again, we were told we had to go back to the store to instruct them to repair the laptop since we denied repairs. We never denied repairs! What a joke! The customer service and repairs are in India just a heads up. Six weeks later $100 short and no repairs! read more

Absolute SHIT customer service! If I could give zero stars I would. It doesn't matter if you call or go in... the service never gets any better read more

This place need to revamp their technology. I made a purchase online and wasn't able to return it 30 min later. I was told to purchase the other item and return the item I wanted to return later as long as it was in 14 days. I will take my item that I originally purchase and return later at another Best Buy and purchase what I wanted at Amazon! read more

This location is incompetent every single employee here. They will look you in your face knowing that you need help and keep walking. They only have the store returns lane open. With one check out open but two people are in returns. I just stood there and the guy appeared to be avoiding me while he passed by A line full of customers. What ever happen to customer service. These people at this location is lost and it shows. I absolutely hate this location and avoid it at all cost. I've been living in the area for 30+ years. Now I order online for any big purchases. I be sure not to give this location anything over $50, which is normally emergencies. They need to get rid of whom ever runs this location asap read more

Quince and Aaron assisted my friend from New Mexico in an emergency situation! His customer service was fantastic we couldn't be happier !! Thank you so much Geek Squad! read more

Best Buy - Computers Near Me - Humble, Texas

I don't know why other people had issues returning items to this Best Buy. I did not have to wait but three minutes they return my item and credit my account in less than two minutes. I'm sorry I don't recall the customer service rep who took care of me but the two employees I interacted with the security guard at where you enter and exit the building, and the man who took care of me at the register. I still don't know why they only give you guys 2 1/2 stars. I'm very pleased with your excellent customer service and promptness . I appreciate it. If I ever need to get something from there again I'll look towards you guys even though I was returning this item but excellent customer service all the way around the building look clean keep up the good work. read more

I have been on hold with two different cell phones waiting for someone to pick up the phone. This has been for over an hour that I have been trying to get through to customer service & the manager. Completely unacceptable especially when online it shows they are currently open & operating. Two different cell phones and nobody answering. read more

On black Friday even with so many costumers they where able to attend everyone's needs would recommend

Typical ... Pretty much what you expect in East Texas. Imagine what happens when you buy a $3500 computer that doesn't work... The only thing that works at BEST BUY is their credit card payment terminal. If you're a local hillbilly with limited options pick Walmart at least you can pick up a pair of clean skivvies and a box of moon pies! read more

Great service from Dom in the geek squad! Very sweet and helpful was pushing off coming to get my little sisters ipod fixed or replaced finally did and dom made me feel great read more

Ordered a TV online and received today and it is defective. No biggie we call customer service to seek information on best way to exchange at Humble location. She confirmed they had plenty and advised us to call in advance so they can pull the TV for exchange and be ready at curb. No problem, right? Well, the employees working on Saturday, June 20 at 12:30-current suck when it come to professional conduct and treatment of customers. They not only refused to answer the phone and speak to hear the simple message I needed to inform them of but had the nerve to pick it up several times not say anything then place on hold. We went through this cycle of bull for just over an hour. I'm a very patient person but this was not only rude for a place of business to treat they customers this way but it shows the lack of professionalism in the entire team at this location because there is NO way not one person didn't hear a phone ring for over an hour but they also had the audacity to pick up the damn phone pause, then place ON HOLD! Not even say hello, I'll be right back...nothing. This started around 12:45pm so they are opened. So now, we drive to the store and you will have another post if they fail at the face to face exchange process too. read more

Best Buy - Store did not answer and speak this entire time the phone was ringing and being placed on hold. Rude. - Computers Near Me - Humble, Texas

The response to COVID 19 from this store is appalling. Wanted to buy a $1500 TV and was told we had to wait 45 min after making an apt online because I guess nobody has the technology to make an apt in person. Seems like they are really taking this whole situation seriously... until 4 people walk into the store WITHOUT A MASK. You're going make an online apt with a 45 min wait and then let multiple walk around without a mask? Seriously blown away by the idiocy at of this store. Buying my TV across the street at Costco. read more

They get a 4.5. Always well stocked with products & cashiers. Very friendly atmosphere & clean restroom. }|{

The worst store bar none. Bought a TV online, was in "excellent" condition, no missing parts, all manuals, cables, just an open box etc. Get there the TV looked like it went to war, TV was NOT in excellent condition, stand/cables/manuals all missing, no box, totally dishonest. And worse they wasted over an hour of my time jerking me around before telling me well we can sell you the new one at a good price, which I was all for until he told me they'd have to cancel my order, which then tied up my money for 10 days. They expected me to buy the same TV twice, because of their dishonesty.. I don't know on what planet this is considered good business, but lying to your customers, tying up their money for nearly 2 weeks and having the gall to expect me to pay for the same thing twice is beyond outrageous. Customer service was abysmal, the manager that helped me was beyond unhelpful, incompetent and did absolutely nothing to resolve the issues of his own store's creation. Unless you buy it in store, DO NOT BUY ANYTHING HERE. They are dishonest. read more

Hours listed on Yelp are wrong!!! Drive all the way here and they are already closed!!! Maybe someone could update the information??? Just FYI the store closes at 9 on Saturday and not 10. read more

Do NOT expect to get any help with shopping. Walked in prepared to buy. Got tired of asking if folks with bestbuy shirts on could help us. We left. They lost another $600 sale.would give 0 stars if I could read more

Service was good. Somewhat knowledgeable I guess. Bought 3 open box items after Christmas to finish out our entertainment for all rooms. Only 1 had all the equipment, even though they all supposably were verified by geek squad and tagged "no missing accessories". One item was missing the remote, included HDMI cable, and instruction manual. I was able to go back with receipt and box sticker and get the parts. One of the TVs was missing over half of the screws to attach the stand. I had to pull screws off another same brand tv stand to get it standing up. Now both aren't completely put together, but they are stable and standing. Long story short, when buying open box from this Best Buy make them pull out all the accessories for verification. read more

Be aware of the credit card scam, I purchased all my appliances with my Best Buy credit card because they were promoting "0" Interest for 36 months, but when the promotion expired they charge $4779.00 on Interest charge at once, this is what they called a balloon charge, meaning if you owe anything of the promotional balance when the promo expires they will charge you interest for the full amount times 36 months. I thought this was a mistake and when I called customer service they were horrible, they told me That I had to pay the remaining balance in full otherwise I will be charge an additional $4779.00 dls. This is more than the amount I purchased. I wished the explained that before you use their credit card, so I didn't have to be surprised with this crazy amount. I also noticed other customers had the same experience. I paid the remaining balance but I would never purchase anything at Best Buy, not only because they never explain this when you make a purchase but also because of the way the customer service representative talked to me. She was not profesional at all. Also the fridge I purchased it's not working anymore. Be aware of this before you purchased anything at Best Buy. read more

Terrible customer service. I tried calling twice, and waited over 15 minutes both times just for someone to pick up. Someone did the second time but immediately hung up the phone without actually answering. I guess they're not interested in sales today. Doesn't even deserve 1 star. read more

This is a note I sent to everyone I knew on March 31, 2008. I think it is worthy of official Yelp Review. I wish I could take away the ONE star I was required to put on there. From this day forward I promise to NEVER EVER shop at Bestbuy again. I dont care if I have to buy a bigscreen television from Walmart (and god knows I have had my issues with them as well), sitting next to the frozen foods section. I took my laptop in because it was running hot when plugged into the wall. I was told it would take 2-3 weeks to get it back and that it was a power source issue. Two weeks later I got a called that they replaced the power source and the harddrive. They then had the audacity to ask me if "I needed anything on the harddrive..." Of course! Its a laptop, not a portable DVD player! All of my work is on there. I am then told, I can pay for a system recovery which is $280.00. I told them I had not requested a harddrive replacement and asked why I hadnt been notified prior to the work being done. I told them the computer worked fine on the battery power and if I had known I needed a harddrive I could have taken the computer back home, taken my information off and brought it back. To call me AFTER work had been done which I did not authorize, and to tell me it would cost $280.00 to get my data pissed me off. But, Bestbuy wasnt finished. They then asked me about the XP operating disk that I got when I bought the lap top. I told them that I have moved several times since then and didnt have them. They said they needed them to put the operating system back on my computer or my computer would not work. I REMINDED the idiots that I didnt ASK to have my harddrive replaced in the first place. They told me to call HP to request a replacement set of disks. HP tells me that they are no longer commercially available. I call back and tell Bestbuy and Bestbuy tells me the only option I have is to buy a new XP operating system for $200.00. At this point I am pass pissed. So now they are telling me that even though I paid $400.00 for the 3 year full extended warranty, that I have to pay them $500.00 for a $900 laptop in repairs that I didnt request. BUT BESTBUY ISNT FINISHED. I called a friend who said that he could recover the data. He said that if Bestbuy can get the data off, then the harddrive is not completely faulty or destroyed. I go into the Bestbuy and ask them to just send me my harddrive back. I can get the information off myself. They said OKAY, and then 1 hour later, they call and say...they cant return the harddrive. They tell me that I can either pay the $280.00 or they are going to destroy the harddrive and sent it back to HP. Its MY freaking harddrive! I am the owner. They tell me that their disclaimer for service, indicates that its not responsible for loss data. I remind them that its a harddrive its HARDWARE! I sent several letters to Bestbuy and made telephone calls as far as I could go...with no avail. I was merely dismissed as an angry customer. Here I was being told I would have to pay $500.00 to get my computer back functional and with my information and Bestbuy wasnt even willing to merely return me my "damaged" harddrive so I could get the information taken off myself. My next stop was to call the Better Business Bureau, which I did. About a 3 weeks later, I recieved a telephone call saying they would put my information back on my computer for free, but I would still have to pay the $200 for the operating system. By this time, I had realized that half of my information had been backed up on an external harddrive which I owned, so I never even responded to the telephone calls. The buddy who offered to fix the computer for me, sent me his operating system disks for XP and I re-installed them myself. I realized that my 2003 HP is probably old as dirt in the computer world, so the very next week, I went to Circuit City and bought a brand new gateway. It was probably more out of spite. But I have enjoyed having it and now I keep one laptop at home and I take my old beat up HP on the road with me in my travels. I will NEVER spend another DIME in Bestbuy. read more

Well after reading Cliff's review below...I'm not sure if it deserves 5 stars. But then I realize that this is me writing the review, and I then realize that i am addicted to this damn place. So yeah. 5 stars bitches! I hate Best Buy (split personality much?). This place always steals close to 400 dollars out of my account on any given visit. Why do I let this travesty continue to happen you may ask? Why does this place keep reeling me back in every week? I believe Joe Dirt's father said it best. "It jus' does". PS3's, LCD, DVD, HDMI, LG, HP, etc... Best Buy has more acronyms than a plastic surgeon has at the end of his name on a resume. (Wow, what a pathetic analogy) Im just a fan of being able to get everything i need at one store. Who needs food when I have my Blue Ray? Seriously? The people at this store in Humble are a well knowledgeable group. They know their electronics and they know how to use them. I never once had to look around for someone to ask for help. Help always found me. I'll admit their prices are a little steep but you get great service and a wonderful warranty with most of the electronics you can purchase. Plus the Best Buy reward card rocks. Just another reason to go outside the loop. Just saying...lol read more

Went in for a zone free DVD player, but apparently the five guys were too buys talking about girls over trying to assist customers. When I interrupted and asked if they were busy they had no idea that dvd's from outside the USA had a different zone. After having to explain myself three times, I told them I was done playing and would spend my money elsewhere. And they wonder why they are going belly up. Customer service is a nice car. read more

My husband and I have now bought 2 appliances from the Humble Best Buy and have been very pleased with the customer service both times. Kyle helped us both times, and was informative and good at helping us identify the various features and what we would really care about without being pushy. The prices are reasonable; the installation of our dishwasher was on time and the person who did the install was efficient and even had tips about how to keep it clean. We are still waiting on our oven to come, because of all the backorders going on right now, but I've been very impressed with the customer service throughout the process. Kudos to this store's appliance section! read more

Let's see. Walked in was greeted....I headed to the phones so I could buy a new phone. I got there and it had 3 salesman. 2 of them was helping the other one looked like a manager maybe, but he was walking around signing people in on his tablet. After he took my info down I asked him how long was the wait he said he takes 30 minutes to upgrade a phone. I arrived at 10:30. The whole time I was waiting there was 2 being helped one in front of me. Being that it was 2 salesman and a manager u would think the manager would help his employees out by helping customers but no he wanted to straighten the new phones. I thought they was supposed to do that the night before. I will go to Baytown or Atascocita not humble. Needless to say I left after a hour wait without a phone. read more

Best Buy - Look at the black guy in the closet. That's the manager fixing the new phones instead of helping customers - Computers Near Me - Humble, Texas

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I purchased a dishwasher and experienced the worst customer service of my life... they screwed up the delivery and now I'm waiting about 3 weeks for it to arrive. Very disappointed... they made no attempt to make things right... read more

They just opened back up and it looks nice. Customer service is excellent and I am happy that they are back open. I missed this store. Everyone is so friendly and happy and that's always a good thing. That's for the great service. read more

The GEEK SQUAD IS TERRIBLE. Don't take your iPhone or Apple products there. They treat people terrible. I want to say something else but I'm going to pass on it. Its a lot going on in the world right now and some people want to still treat people bad. All I'm saying is I won't be back and you shouldn't go there either. The one guy and the lady in particular at check in I wish I got there names but I left but they are terrible. If they aren't going to appreciate all people and treat people the same don't go. Apple should terminate there relationship with that Best Buy. We pay too much for our apple products to be treated like that. I've never had a problem with Apple. Sad!!! read more

Most of the staff is nice, but they just aren't very knowledgeable. Customer service always takes forever, even if there are only one or two people. They seem to be indifferent with returns and customer service issues. I don't like shopping at big stores like this anyways, but when I do, I hope to have a decent experience - which Best Buy never is. read more

My wife went to get her a laptop for work and apple pc for the house.The associate that helped her suggested that she start of at the low end of the laptops "saying that those are the high end laptops you might want to start off at the cheaper ones"Keep in mind he was a white guy and she is African American.He insulted her based on her race and didn't think she could afford it ..she spent 3,700$$ in there if I was with her I would of definitely spoke with his manager and left and went and spent our $$ somewhere else read more

I'm normally a BEST BUY CHEERLEADER, however after dealing with Caleb B, a manager at the Humble location, I'm extremely disappointed! While at check out, I was trying to purchase a product, one I've purchased previously. My last purchase had awarded a discount of $5 on each product if 6 were purchased at the register. I had 6 with me, the 2 cashiers working at the Geek Squad area (only check out available) we're trying to be helpful. The system would not let them ring up more than 3. The cashier said, no problem. We'll ring 3 now and your husband can buy 3 with the other cashier which was helpful. I inquired if the discount was still available. They called a manager to assist. Caleb came to the counter and before we could even ask our questions, he said "No, you cannot buy more than 3, shrugged his shoulders and said, that's just the way it is." I tried to explain that was not my question, that as the cashier suggested, we would split the purchase. I just wanted to see if the discount was available. I had already mentioned to the cashier, we would buy them anyway, but it didn't hurt to ask. (Apparently it does). Again, before I could finish, he said "NOPE, THATS NOT GONNA HAPPEN, I'm the manager and you can't have more than 3". I would've been fine with that, I'm not trying to break rules, I was simply trying to ask about the price. I couldn't get my question out between his arrogance and rudeness. I said, no problem, I'll take my business elsewhere, he shrugged and said "good". Again, so disappointed with this treatment. Caleb should not be a manager, he has no people skills, no ability to listen to the customer. Had he just heard my question, this could've been avoided. read more

Miss leading information I have had good experiences at this location but this time it took the Grammy, I was searching to save money and get more lines for cell phones. I had two options upgrade or have a family member or friend open a new account. When speaking to the mobil supervisor Annie and explaining that I wanted to know if I could add 2 lines to my current account and later swap the new phone to my primary existing phone and keep the cost. She responded confident that it was possible so we began the purchase, once she started to activate the lines she got to the swap and came across that I would not be able to keep the cost where I wanted it. The cost was going to go up maybe 50-70 dlls since it was two lines. She did explain this but she stated we can ask our sprint Rep for credits to your account and what ever the difference is remaining we will give you in store credit. I went back the following weekend and was able to speak to the sprint Rep his response was that he did not have a hard confirmation. Let me remind everyone there is a 14day cancelation policy if I go pass this day I am locked in and will need to pay much more. So 7 days have gone by with out any type of firm confirmation if I would or would not get the credits. When I reminded Annie that I may need to cancel and a family member or friend open a new account she offered to put my wife's information in and see if she qualified ( strange thing her ID number and SSN did not match so she was rejected Hmmmm... I wonder how could that happen ). This part initiated my distrust in receiving a good and honest service almost as if I was at my mechanics shop. So I started researching and in my experience with Sprint they promise a lot and later give you the run around to which she agreed sprint was really bad at customer service. So again I need to be sure it is in writing that I will be getting credits to my account to bring down the cost. on the 13th day I went again and she still did not have a hard confirmation as to my credits. I advise her of a new account to be opened at a different place that I gave her the opportunity to keep my business but she could not match the deal. On Feb 09, 2019 Once the new account was opened I took my items back to the store in the Woodlands at this location I was asked the usual questions why r u returning? I explained I was being led on to being locked into a costly upgrade that I could not afford and was able to get a better deal at another location. I also explained that I did not trust the person that helped me at Humble location any more. The Woodlands location was unable to return the items so I had to drive back 20min to Humble and return the items. Annie started the return which when they were confirming the SSID numbers they were not matching good thing someone was thinking outside of the box. It was noticed that the numbers on the phones were shortened but one number. She also was trying to explain that the credits were being looked into and applied but I am already finish I am not going on a promise. I ended up with a restocking fee of $45 x 3 = 135+taxes, in my point of view I should not be paying for these. I was following the advisement of someone who is presented as a specialist and they consider Annie very experienced at the Humble location. She told me everyone told me I have put a lot of time into this account, is this an excuse this is what you get paid to do you were not the only person here I was and my family my time as a customer is more important then yours as the sales person. So I guess her point of view is I should keep the bad deal because she put time into it.... really. When I spoke with Daniel the store manager his response was that I had signed agreeing to the restocking fee and he could not change that. According to him I had the opportunity to stop but again I am being told I will be getting credits that will get me where Annie had told me I would at which is why I did not pull out. Day 14th and she still does not have a solid confirmation for me, plus the in store credits are nice but they will not change my monthly cost ooooo but as Annie said "you agreed to that" again who is the specialist in this area who is tricking who. For example if you go to a transmission specialist they will offer to look into your transmission at times they don't tell you all the cost involved but they have you signed giving the authorization. Then you end up with a $500 bill just for dropping, opening, closing, put back just for a check up and you still have the issue. Obviously this is if you choose not to do the work because all the work is $1500-$3000. The manager gave me a $35 gift this was all he could do according to what he claimed after I stated that they can give me am in store credit of the amount I have to pay for restocking. read more

The recent redesigning of Best Buy stores was very good for this location. There's far more open space now and merchandise is easier to access. I love the new way of displaying the televisions, all across the back wall. It makes it much easier to decide on which brand to go with for a purchase, and the other available sizes of the TV are listed on a tag by the name. It really makes things easier. Service at the checkout is slower than I think it should be, and I'm not entirely sure why that is. The employees doing the ringing and/or checking up at the registers just aren't in any hurry to move people along. It seems to be a leisurely process for them. If Best Buy could up the standards in that area, I'd be much more impressed. The service on the sales floor has always been exceptional in my experiences. If I have a question, an available representative is always able to point me right in the direction I need to go. Today, I had some questions about a flat screen television and the representative took care of them swiftly and professionally. He also offered me more information about the television stands and other things that would be useful in the purchase. Best Buy also keeps a good amount of things in stock, so I rarely have trouble finding what I need. I love this location, and I know I can rely on them for what I need. read more