Where is the no star option?!?!?! I ordered a refrigerator on November-12-2022. We had to special order it in the black , no finger print model which was going to take till December-4-2022. That's a long time when the freezer in the old fridge has gone out. However we limped through to get the one we really wanted since it had to be special ordered. DELIVERY DAY TODAY .... WE MOVE THE REFRIGERATOR OUT AND GET READY FOR THE NEW ONE!!!!!!!! 12/04/22 fridge shows up..... it's not even the same fridge we were looking at no screen and it's not even black. Absolutely nothing was correct about it. Called Conns they're only resolution was to special order the right one and this time and wait another 3 weeks Come on!!! I'm a loyal customer with them for 10+ years paying off multiple appliances and electronics! Their loyalty isn't reciprocated, their customer support is a joke! I'm writing this review in hopes that someone at a higher level at Conns will contact me and make this right! I'm mind blown they sent a refrigerator that was no where near the same one I picked out. It's baffling! read more

Conn's HomePlus - Reference picture I took the day of purchase ! - Furniture Stores Near Me - Humble, Texas

Bought a floor model fridge. It was delivered 3 hours late at 11pm with the retail settings on it. The compressor wouldn't turn on without taking it out of that mode. Reached out to the only person we had contact information for, sales guy Kyle. Kyle acted as if a nonfictional refrigerator was no big deal. We went to the store this morning to have this fixed. Sales managers were extremely helpful and helped us resolve our problem. Let's talk about the delivery. We waited all day for delivery we decided to not let them push it to the next day. We were given the excuse that they had so much to deliver elsewhere. We live 4 miles from the store and had 1 thing. Why do we need to be concerned with them providing better service to other people. The delivery guys damaged the molding around the door. They left dirty finger prints on the door. One of them was banging on the plug to get it in the outlet. The delivery manager who happens to be the dispatcher too was extremely dismissive of our complaints. I will be contacting corporate. __________________ Update: spoke with a customer service rep that contacted me from this review. She was very nice and gave us a satisfactory resolution. Between her and the sales manager. I feel like this has been resolved. I changed my rating to 3 stars because of the response from management and corporate. Kyle and when warehouse still suck. ---------------- Update (again) 2 months go by and the account wasn't set up. Customer service reps calling and saying we're late on payment when we have an agreement that we start paying in December. Can't pay the bill because THERES NO ACCOUNT NUMBER. This is getting annoying read more

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I am totally dissatisfied with my purchase. We purchased a sofa loveseat coffee and end table. The order was delivered (2) days earlier and the old furniture wasn't removed because it was in our contract. I am so disappointed with Conn's. Be very careful when dealing with this company. A. Frederick Humble Texas read more

My new fridge...with a small ding. Shopped in the clearance section and found a great deal. So I added a 70" inch TV for my daughter and son n law and an 85" for my wonderful husband. MS Jeannell in Humble location was super attentive and very helpful. Great customer service!! I will be returning for my new dining table. read more

Conn's HomePlus - Furniture Stores Near Me - Humble, Texas

23 DAYS WITHOUT A REPLACEMENT FOR OUR BROKEN REFRIGERATOR I don't think I have ever experienced this poor of communication, respect, or service from a company before. We bought a GE refrigerator and it broke less than 4 months later. A tech came out to assess and stated it would be replaced as it was under 6 months old per policy, but he had to formally get approval. (The whole cooling system was not working but I don't remember the specific part name) Then we started getting refrigerator parts deliver to us, so we called and we're told it was a mistake. Fast forward another week, the tech randomly calls us on a Tuesday morning to tell us he's on his way to replace the parts, keep in mind we had no previous knowledge and we do not work from home, but I said I could rearrange my schedule to be home for 4 hours from his stated arrival time and he said if I couldn't stay longer then we needed to reschedule... so we rescheduled for Saturday. Saturday comes around and my husband gets an email from Conns stating the tech showed up but no one was home so we needed to reschedule. I was home ALL day, we have multiple security cameras to prove the tech NEVER came to our home. Upset, I called the number provided on the email to find out what was going on. The lady who answered told me she didn't know why he didn't show up, but it showed he put in another request for the refrigerator to be replaced and we would hear something in 5-7 days (keep in mind it has now been THREE WEEKS without a refrigerator). I asked why a new order would be submitted when it was already denied and why I did not receive any communication. Unable to provide me with any answer, I asked for a supervisor. I waited 46 minutes on hold for a supervisor, not an exaggeration, I waited literally 46 minutes, for her to only talk to me for a few minutes to say - the tech messed up and his higher ups have been notified. You will be rescheduled for Tuesday (another 4 days away). 12/27/2022 - we contacted Conns to inform them our refrigerator/freezer was not cooling (we lost ALL of our food) 01/14/2023 - today, our refrigerator is still not repaired. As of today, we were told we still have to wait another 4 days which makes 23 days without a refrigerator. @ Conns if trying to contact us, the order is under my husband Aldo M. read more

Conn's HomePlus - emailed we received. the tech NEVER came to our home. @Conns I would be more than happy to provide you any surveillance needed as proof - Furniture Stores Near Me - Humble, Texas

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Their true selves is all in their name. I paid my washer and dryer off in ONE MONTHS TIME: I always paid in cash. Nearly a year later they call me and tell me that my credit card payment to one of the payments didn't go through and was a charge back and because of that now has incurred interest of nearly $1400. I asked them what is the last 4 digits of the CC I used and they proceeded to tell me they no longer have that information because they sold my record to a third party. KEEP your records people and stay AWAY from these Conns artist BS BECAUSE I ALWAYS PAID IN CASH AND I HAVE THE RECORDS TO PROVE SO!!!!!!!!!! You all have been warned. read more

Conn's HomePlus - Furniture Stores Near Me - Humble, Texas

I am only putting maybe because I am currently working on getting a solution to my complaint about this one sales associate who used to work there and no longer works there. When I purchased my things in December of 2020 I was told it would be a 12 months no interest cash option but in the beginning of January 4,500 dollars were added to my amount after only needing to pay 1,000 to pay off my account. I have been in contact trying to get an extension on my cash option but now I am being told I never signed for that. I signed for a 36 month contract. I believed the word of mouth of a sales associate who no longer works at this location. And to make it worse no one has information on his whereabouts or can give me proof. I am shocked that companies still hire people who aren't trustworthy also are just trying to get a sale so they'll say anything to get someone to purchase something the day of. I have been in contact with customer service. Billing. Have talked to all types of "supervisors" and have not gotten any type of help. This is absurd of how conns conducts business with customers and how they confuse people into signing contracts for a sale for commission. I have worked customer service since I was 16 and I have never been dishonest or witness dishonesty to this point. I am completely disgusted on how this is all being handled. READ THE CONTRACT BEFORE PURCHASING ANYTHING FROM THIS COMPANY. Do not just sign anything or trust the sales associates since in my situation no one wants or has options for me to pay off my equipment without scamming me into paying double the amount of the beginning purchase. I am still waiting on a call back. I am still waiting for someone to help me resolve this. read more

Do not buy anything from Conn s they do not back what they sell.we bought a stove and LG refrigerator from them the compressor went out of the refrigerator it's going to cost 1200.00 to fix had it about a little over 2and a half years still making payments on this junk.will never buy anything from them again and will advise anybody we know not to purchase anything from them.they don't back what they sell. Eugene B. read more

This is the worst place to buy from even though you buy extended warranties they still don't honour it they make up excuses and lie to you why they can't fix your product even though they clearly states that they can fix it on their home page for warranty I have a Conns card and bought a lot of stuff from them but I will never buy from them again once you buy it it's your problem read more

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I have NEVER experienced so much miscommunication and confusion in my life! On April 2, I went to the Conn's location in Humble to buy a refrigerator, washer and dryer as I had just purchased a new home. So I really needed the appliances asap. I was working with a salesman named Eric. He asked for my social security number and went through a few questions and I answered. He left and came back informing that I was pre-approved and he needed proof of income, either one pay check stub or 3 months of banks statements! I tried to retrieve this information but I questioned it as well. I asked Eric, why he needed it because he already has my SS# and I was pre-approved. He said "So I can get you 0 down." This was confusing because I didn't ask for 0 down. I came there with a credit card AND cash ready to purchase but he never asked me that, I never had a chance to bring that up either because we where stuck on proof of income! I ended up leaving the store with no resolve. I wasn't willing to give them 3 months of my bank statements and I had a hard time getting my check stubs online. Plus it was a holiday weekend so Human Resources was closed. I got a follow-up call from Eric the next morning. During the conversation I expressed my concern about the things that I was being asked for. I also shared that I reached out to another location for clarification on the process. He said that since the pandemic, Conn's has been requesting proof of income BLAH, BLAH BLAH! Well, why didn't you say that? He said that he was trying to get me 0 down!!! And if this is standard, why isn't this public information? So that people like me who are ready to purchase can be prepared when they get there? GOOD NEWS- I ended up calling the Beaumont location Dowling Rd. (I have family there and they LOVE Conn's . They felt like I was just having a bad experience with that store/Salesman) And they explained everything to me and provided excellent customer service and damage control over the phone! So much so, that we purchased the appliances from them! Current status- More confusion and miscommunication on the delivery time. We are currently working through that waiting to hear from someone or receive a call or email about the time that they will deliver. I will be MORE than happy to explain in detail if anyone needs clarification. read more

My brother is looking to buy a washer and dryer. I heard a commercial on the radio about a discount at Conn's, so we went to check out what they had. The employees were very nice and were careful not to be overly aggressive. I felt they had a great selection, but the prices although competitive, were not the best I've seen. I would definitely shop at Conn's again, but not before comparing with Home depot and Best buy! read more

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If I could give it a zero star, I would have! They completely suffocate you with service when purchasing something but if you go in to make a payment, do not expect ANY type of service. The 3 times I went in to make a payment, I had to practically beg one of the 30 something salespeople to take my money. I always overpay but I've heard horror stories about how they harrass you if you're payment is late. I'm not sure why they do not have an online payment option. After paying this off, I will NEVER shop there again. read more

I've been shopping w this Particular conns for greater than 10 years, and due to the Unprofessionalism of RJ I wouldn't recommend anyone to buy a sock out this location.. If I could rate him below zero I would.. I purchased my grandson a gaming system from here for Christmas and when he got home after the holidays he opened it set it, turned it off to grab a bite to eat and when he turned it back on it wouldn't come on.. I Returned it back to the store and explained to Rj The problem, and his response to me was ur just opening.. As if I wasn't being truthful, are Mind u I purchased it on December 21 and he did not open it until January 2 when he returned back from out of town. On January 4 is when it was taken bk.. He then tells me he's not going to Argue with me and there never Was argument I was Just Dissatisfied with his customer service. read more

Will never step foot in a Conns store ever again! So very disappointed! 3 different stories my husband and I got...and still we got screwed!

We went into the store in Saturday night. The sales person was great. We picked out our washer and dryer and decided to get a new couch as well. We were given a delivery window for Monday (today) of 5:15 to 8:15 pm. 8:20 still no delivery. Call them and get a new time of 9:05 PM. Waiting.... 9:20 still no delivery. Call them again, new delivery time of 10:18 PM?! Who in the hell delivers furniture at 10:18 PM on a Monday night?! Plus the setup is going to take like an hour! You may want to rethink shopping at Conn's unless you don't mind waiting around all hours of the night for your delivery UPDATE: Truck shows up but surprise, surprise, none of our merchandise is on it They can reschedule us for Wednesday?! Oh, they did offer to credit us $79.99 for the inconvenience read more

Jose was phenomenal. The store was nearly closing but he took his time to explain the features of our new Samsung fridge and QLED tv. As a business owner, I take pride in exceptional customer service and Jose is top notch. Glad we got him as a salesperson! read more

If you like getting ripped off and lied to then go ahead and come shop here, employees have terrible customer service they only care about sales, they have very shitty attitudes, and not to mention prices are inflated and some of their appliances will get delivered damaged. read more

I went to the conn's location in humble, tx off 59..The sales ladies are very rude everybody is just standing around, needless to say I asked about a refrigerator and the lady couldn't give me no information about it ..only that it was used..i asked why was it returned she stated "we don't have that information and what you see is what you get" and she walked off..so I went to open it and you can smell the black mold..you can see the food stains that was left by the customer, so i pulled back the tray and you can see all the black mold and water sitting at the bottom ..I called the lady back over to tell her about the mold and she rolled her eyes and said "yes I know it there" I asked was conns selling it with the mold and she said "YES" and I walked off and left.. this is very unacceptable especially during COVID.. read more

The worse I bought some new furniture and ask to combine 2 accounts there and never have that fix, they have me confuse with someone else and when I try to paid my bill it's always the same problem this company docks I will never get nothing from them again read more

If I could give this company 0 stars, I would. We went to the store and bought some furniture from the floor. We were told the warehouse would contact us about setting up a delivery date. We didn't get a call so We called on a Sunday and were told our furniture was scheduled to be delivered that following Monday... thanks for the heads up... so called in to work to be available that Monday. We were given a 345p-645p window, made sure we were at home and no furniture. Ok so we call the customer service line and at first we're told the order was cancelled an hour ago, but as were talking he said it was canceled this morning. Hmm interesting. No courtesy call or or email. Thanks! He said maybe try calling the store so we call the store and the manager was rude and said everything was done right on the store end and that it was the warehouse who messed up the delivery. Ok so we ask for the warehouse number and get the same customer service number we had previously called. Customer service said they had to call the store! At this point all I want to do is cancel this whole order and go elsewhere because apparently they don't care and their customer service shows! Called the store again and cancelled the whole order and the manger sounded glad that we did and wouldn't have to deal with us again! Never again conns! read more

If I could give -10 or more stars I would! The following experience caused my blood pressure to skyrocket. Please read. I know it is long, but you will be as shocked as I was. To Whom It Concerns, I requested a service tech to repair our ac unit due to the fact that it would not quit freezing up with ice, the power button would not work, and the compressor would not stop running.  It would blow cold air, but freeze up with ice. The tech looked at the ac and said it needed a new control panel and possibly a closed coil test.  However, he said he would order the control panel and get a coil test done, but it would be the end of April or May because that was when AC SEASON WOULD START.  I explained to him that I had health issues and I could not tolerate having no ac. He reassured me that the control board would be ordered right away, and he would call me in a few days.  I waited a week.  After several calls, repeating this story over and over again, I was told that the part was never ordered and the tech had closed the ticket! Luckily, thanks to the last person I spoke with, the part was ordered, and i arranged another service call when i returned from out of town.  I also told several people that i DID NOT WANT THE SAME TECH.  Well, the same tech showed up with one other tech. The techs took the ac apart and put in the control panel.  Then, they tell me the breaker was not working.  I quickly called my husband who is a master electrician with 40 years of experience.  He told them the breaker was fine because he ran the unit last night for a few minutes!  They suddenly figured it out after tripping it a few times. The panel was in and the ac seemed to be running.  The techs left quickly and I closed the gate behind them.  I walked back to the house.  I stood in front of the ac and noticed that there was hardly any air and it was not very cold.  There was also a rattling sound.  I turned it off. My husband came home and he turned it on.  It rattled,  no fan speed control, no cold air, no heat, GFI on end of cord had shorted out, and there was a rattling sound from blower motor.  I have been very patient by letting this man back in my home after lying to me.  I am fortunate that the weather has been pleasant.  But now I am fed up.  I would like the unit replaced.   I DO NOT WANT THIS TECHNICIAN TO FIX IT!  The ac runs worse than it did when it was broken.  I even have this recorded on my phone.  Please, I do not wish this to drag on and on.  I would just like my ac to work right.  Thank you for your time.  I hope this gets resolved. Well, my husband recieved a call to tell him to pick out the ac he wanted, and it would be delivered. While I was on the phone, my line beeped. I clicked over, and it was the same tech! He asked if he could come by and look at the ac again! I told him no. He called three times! Also, every time, he would call me BABY!!! I finally had to get rude. It actually creeped me out. Then, a service manager called and said they could not deliver the ac because we had picked up the first one on our original purchase. Fine. Saturday, my husband loaded the old one and I drove to the store. There, I was told that they had none in stock. That seemed funny because the one my husband asked for was one the service manager said was in stock. Fine. I went and chose one after calling my husband. It was even 150.00 cheaper than the one we had. Fine. The manager helping me started to write up the exchange and informed me that my husband would have to come into the store because his name was on the account!!!!! He was livid! He drove there, we got the ac and got the hell out of there. Good luck if you still decide to shop there. read more

Walked in with intention to buy a new living room set, something big and leather and awesome. Well that did not happen. Apparently the sales people there don't care too much about sales, hmm. As my husband and I were getting comfortable on a nice leather sectional we were approached by an older white salesman. He didn't introduce himself so his name is a mystery, probably a good thing for him at this point. He was rude and not at all interested in helping us, we left. read more

Coming From a former firefighter of the Atascocita/ Humble Area Bad Customer experience, Purchased a New TV yesterday after item was reboxed basically porter let TV Slide out of hands by accident , didn't think much of it because it was a box warped with foam , TV Load to Vehicle- Basically get home unboxTV Set Rt Corner of TV Cracked - store states they reviewed video can't see what happened - after being Denied replacement - Conn's employee stands TV on side standing Vertical to retape TV from bottom of box drops TV on second visit and states because it was cracked at the Rt corner - that they can't do anything about the New Lines in the center of the TV now -- worst part the same employee dropped TV the first 9/23/18 Second time 9/24/18- Note after several attempts to get company to review 2nd drop of the Samsung QLED TV I purchased This Company doesn't want to review 2nd video of employee Jacob The Porter dropping my Television in the front area of the customer service desk at main entrance---9/24/18 exchange attempted -- Conns Humble TX stated that they will only go based of the 1st video from day of purchase 9/23/ 18. That shows you how much a customer actually means to this Company -- Buyer Beware- Evidence from 2nd attempt why isn't this being reviewed ? Conns you truly live based off of your name -- missing the word artist- read more

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The worst place ever to shop in. They truly honor their name they are con artist. They charge you insurance when you have insurance and have given them the proof. They refused to take it off. They have many hidden charges. They overcharge you. You think you have paid the item off and they continue to add charges. When you call to complain, they are like robots, they are trained to say the same thing over and over, then hang up the phone on you. They are horrible. They don't even deserve a one, but their is nothing lower. read more

To start off, I just want to say that my Salesperson Hope was very pleasant. She was a straight shooter throughout the process, it was the delivery that has become a nightmare. the delivery team called and informed us that they would deliver between 5-8, after we had taken the day off work and had an obligation that evening. When we asked to reschedule the guy refused to give his name and was extremely ride and told us to call the store. We called the store and he store manager could have cared less about our complaint. We cancelled the order and actually found our washer and dryer set $400 cheaper at Lowe's. #CONSATCONN'S read more

They're horrible I wouldn't recommend or buy anything from them again. I went in for a mattress and was told if after thirty days I wasn't satisfied they would replace it. Thirty days have gone by and no one wants to do anything about it. They lie and don't care about the customers. All they care about is the money. And the quality of the furniture is horrible! read more

Please research this company before you purchase anything!!! worst experience ever!! Bought a mattress that was deffective had their tech come out to confirm it. Then sent three more deffective mattresses!! Numerous phone calls a trip back to the store loads of our time spent to fix somthing that we paid for that isn't our fault!! We asked for a refund because after receiving four deffective mattresses..we are not confident that it won't happen again.. They said we could re select but no refund!! They were switching out the mattresses..but now say they dont?? please stay away from this company read more

We bought a dryer from conns with the service plan. They have come out 6 times already to "fix" it. Same issue, it works for a bit then it stops working. I've been without a working dryer for almost 2 months now. I will never buy from them again!! read more

Bigger store, more stuff. The old store was definitely confining. This store offers many more options for major appliances, TVs, sound systems, computers, mattresses and furniture. The prices here are pretty good and the people working here seem nice, especially Solomon. My husband has worked with him through the years and he always treats us well. Give this place a look if you are in the market for appliances or other goodies for your home. read more

Normally when you go into a Conn's store, the come at you like sharks. This time going into this store in Humble, that was not the same case. We walked into the store ready to buy and knew exactly what we wanted. No one welcomed us in the store, or even acknowledged us as we walked around the whole store and even waited around just to see what would happened. Decided just to buy online since it seemed all the sales staff were to busy standing around talking to each other. Will not go into a Conn's again to buy. read more

The salesmen are so annoying. They follow and hound you, but if you ask questions, its a good possibility they have no answer. A good case of annoying order-takers who work on commission. Prices are not good, but sometimes you can find a clearance item that is at a good price. read more

They have a very friendly and helpful staff. Great prices, variety of options and good way to build up your credit!

Horrible Salesperson!! (Kanesha Parker) she was super sweet during the sale. Paid for delivery that was an absolute nightmare. On day of delivery, the WAREHOUSE informed me all of my items would not be delivered. I contacted store mgr. I was told Kanesha was looking for my lamps. As of today (2days after delivery) I don't have the lamps.......and I haven't heard from Kanesha. OR ANYONE ELSE!! I will NEVER purchase ANYTHING from CONN'S!!!!!!! read more

My husband and I purchased several items from Conns last Apr. Conns delivered all items which included 2 queen mattresses, one office chair. Upon moving recently we discovered that the 2 mattresses which were supposed to be identical are not. They look the same, labels are the same but one weighs approximately 75 lbs and the other is around 20lbs. Obviously they are not identical. Fraudulent misconception. Our office chair is black and white and we have complained multiple times since receiving the chair because the white comes off in sheets like a cheap plastic. Conns customer service refuses to help us. We spent over $5000.00 for all items we purchased. Conns does not stand behind its product and treats their customers with such disrespect. Conns is their name. read more

Every one there were super nice, knew about the product. Work to get it delivered the next day will definitely come back

I purchased a $1500 75" Samsung TV in November 2019. It went out 3 weeks ago, Conn's set up a service appointment the next day. The Tech called me on his way here, I explained the problem and he was for sure it was the power board. He did not make the trip. A few days later he came with a new power board and that did not fix the issue. He calls his department and was told he needed to replace the main board. That part was ordered and when he came on 07/10 to put in the new main board, it did not fix the TV. Now he is telling me my TV is in the 2% chance of having a bad screen so a new screen is being ordered. I am livid, as this is ridiculous of Conn's not wanting to replace the TV but rather utilize a process of elimination to repair a TV. No help from the store or customer service. All I was told was perhaps I need to consider purchasing a Conn's extended warranty before my TV warranty runs out. Seriously? read more

Worst service ever. My salesperson Fred has made the delivery process a nightmare. Every time they come to deliver I miss it due to little mistakes such as wrong phone number or my address is wrong. I have called everyday this week to fix the issues and when I do he says they have been changed but never do. I have been waiting for our order since May 15, 2016. It is currently May 31, 2016. read more

Horrible service. Opted to pick up my purchase from their warehouse. Took 5 hours to find it in there facility. Then when I get it home it has damage. It took weeks for them to even ask for a picture. And when I send it the sales rep. "Clinton" directs me to handle it with the warehouse. Most unprofessional store I've ever walked into. Same class as Walmart. In the process of getting a refund and sticking to Amazon. read more

I bought a bedroom set in Conns of Humble Tx. (I-69 and FM 1960) and when they delivered it a piece of furniture was damaged with scrapes scratches and bumps as if it was used the next day I went to make a claim to the store to give me a good piece of furniture or a refund, to no avail. I found a manager, that was rude, I even took with me pictures of the damage and did not get any help from him. I will never buy there again nor recommend it to anyone. Now I'm unhappy with a damaged piece of furniture. read more

The delivery drivers helper "jonathan" was very rude to me. When he came through the front door, he did not say hello; all he asked was where is the kitchen, while walking past me. This immediately pissed me off. I went on to say that "I already told your driver where kitchen was" then he returns to me "well I'm not him" very flippantly. After that, we began exchanging words about how rude he was being and he began elevating his voice in my home. Quite naturally, as I will not be disrespected in my own home, I began raising my voice at him. After a few seconds go by, I told him do not touch my front door, (he's literally trying to yank the door out of my hand to close it behind him because he really wanted to slam it in a fit of rage) and walks to truck to get the the refrigerator. He comes through the front door with the refrigerator, prepping the the unit in a pouty, childlike fashion while speaking in spanish with the driver in an effort to conceal what he was saying about me. This "jonathan" person needs to be terminated!; and I will not recommend this conn's location as the place for ones appliance needs. read more