Employees did some appliance work for me and did a fine job. Needed some help on a home doggie…read moredoor project. They came and did an excellent job. Good people

Run the other way, guy will take your money and not fix your appliances, felt like I just got…read morescammed

It's been busy and Krystal hired a repair service to look at an issue with our refrigerator. They…read morecharged us $140 to make the service call. Came out and after two visits diagnosed it as a gasket repair on the freezer. A very simple repair that takes 20 min. The repair man then applied the charge for the gasket and labor and and charged me $490. I thought this was a lot and asked to see an itemized receipt. It could not be produced. So I asked to speak to the owner, Robert Scheifer. Spent a few minutes with him and he gave this long story about how their system works and would cost customers more if they set it up differently. I was unhappy with the explanation. I began doing a little research and a few people in the know on these types of repair reached out. Turns out that the issue wasn't the gasket. It was the drain that was plugged. I fixed myself and put in a call to the owner. In the meantime, I found that the gasket cost anywhere from $59-$160, but they wanted roughly $650 to do the repair that would take 20 min. I spoke with Mr Schiefer this morning. He was willing to refund my $490 but not the $140 and wanted to charge me cancellation fees. I let him know that I was unsatisfied based on the fact that he was charging me 1100% the cost of the freezer gasket to repair it. A clear business ethics issue. Also, friends in the know helped me diagnose the real issue which was a simple drain pipe clog. Made the repair myseand the freezer has worked perfectly for 48 hours AVOID THIS BUSINESS Mr Appliance! This ower owns all these Mr Appliance's: Bryan/College Station, Brenham, Katy, Richmond, Sugar Land.

Extremely disappointing experience with Mr. Appliance of Sugar Land and Fulshear…read more Our experience began with the owner answering the number they themselves provided and rudely demanded to know "how did you get my number?" Not a great first impression. We were told we'd receive a courtesy call before the technician arrived, but none ever came. When the tech showed up, I clearly explained that our refrigerator wasn't making ice and had low water pressure. Instead of doing any real diagnostic work, he glanced at it and said we "needed a new filter." That was it--no testing, no checking valves or lines, and no filter on hand to even try. I paid $208 for a lazy, two-minute "diagnosis." I bought a new filter myself, and of course, the problem persisted. Any reputable appliance company would dig deeper to figure out the root issue. We have since had another company come out--someone who did not know about the prior visit--and they immediately started taking things apart, digging deep to diagnose the problem properly. Mr. Appliance, by contrast, did none of this. I requested a refund for this unacceptable service and was refused. If you choose to go with this company, expect poor service, no accountability, and outrageous trip charges. There are plenty of other options nearby that actually care about doing the job right.

Five stars for Brazos Appliance and Repair. Called and set…read moreup an appointment for Shannon to come out and look at my Jenn Air oven. He came out looked at it tested it and got the code he needed in order to fix my oven. Unfortunately an expensive part needed to be ordered. The good thing was that the part and repair came in under $500.00 as a new oven cost over $2500.00...crazy!! So the way it works is you pay a trip charge for the first trip which if you agree to the repair it gets subtracted from the total at the end of the repair. I felt this was good value and they kept me posted about the time line of delivery and order of my part.

Such a customer-oriented company! We have used Brazos for our dishwasher and washer several times…read more In each case, the work has been professional and thorough. In two cases, Shannon advised us we might be better replacing the appliance. I appreciated that rather than having an expensive repair that might not have lasted. We had a recent problem that was not in their expertise, and they worked with us to find someone who could help. Businesses could take a lesson from Brazos on customer service!

Great work and honest. Told us when we should consider replacing the unit and moving on.read more

On time! Quickly diagnosed. Reasonable estimate. Returned on time the next day with the part…read more Repair made and on his way. Will call again!

They responded quickly and clearly, and the whole process was very easy. I also really appreciated…read morethat they didn't overwhelm me with unnecessary phone calls like some other companies do. Everything was straightforward and easy to understand. They responded quickly and clearly, and the whole process was very easy. I also really appreciated that they didn't overwhelm me with unnecessary phone calls like some other companies do. Everything was straightforward and easy to understand.

From the owner: Specializing in all major brands — Samsung, LG, Whirlpool, GE and high-end brands including…read moreSub-Zero, Wolf, Miele, Viking and Thermador. Commercial appliance repair available for restaurants, hotels and laundromats. Diagnostic fee for home appliances · for high-end and commercial equipment — waived with completed repair. 1-year warranty on parts.

Came out and diagnosed the problem with our clothes washer. Followed up with a quote and fixed it…read moreright away. Highly recommend!

I've had these guys out twice for different repairs and they are extremely knowledgeable and…read moreprofessional, friendly and helpful and have fixed both issues. They are prompt and come when they say they will. One was a refrigerator issue and the other was an oven issue. Highly recommend!

Reliant Appliance Repair - and especially Yuri--are at the very height of their craft. With steady…read morehands and sharp insight, they turned what felt like the end of my range's life into a second beginning. Their service was seamless, their pricing fair, and their workmanship spoke for itself. What I had nearly given up on--what I was ready to replace at great expense--now hums faithfully in my kitchen once more. In their capable care, I saved thousands and rediscovered trust in skilled repair over easy replacement. As a real estate agent, I know the value of professionals who show up, deliver excellence, and stand by their work. Reliant Appliances has earned not only my gratitude, but my wholehearted recommendation to friends, family, and clients alike.

I am so glad that I have found Reliant. They have fixed several of my appliances. Scheduling is…read morevery easy! The technicians do a great job of explaining the problems and possible solutions.

I had one of the worst customer service experiences I've ever had at Lowe's. The garden manager (…read moreChristian Ethan Gallardo ) was incredibly rude and unprofessional. Every time I tried to explain my concern, he repeatedly told me he "didn't care" about what I had to say and refused to help me in any way. As a customer, I expect to be treated with basic respect, even if an issue can't be resolved immediately. Instead, I felt dismissed, ignored, and completely disrespected. A manager should be setting an example for their team, not treating customers this way. I hope Lowe's addresses this type of behavior because no customer should have to deal with such poor service. Based on this experience, I will think twice before shopping at this location again.

Absolutely no customer service whatsoever. I don't get paid by Lowe's to work there and have to…read morecheck myself out! If I wanted to be a checker at Lowe's, I would apply there. There is no one available to help with selection of goods and their prices are higher than competitors that actually have staff to help assist with selection. They show a lot of goods on line but don't have them in store.