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    Lowe's Home Improvement

    2.0 (40 reviews)
    ModerateHardware Stores

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    Bank statement showing 5 transactions when there should be 1

    Lowes need to really get their charging system together. I purchased a dishwasher with warranty and installation for $905 total. There are several other holds on my back account, two for over $700 and two more. When a hold is placed, you can't use that money. If your mortgage or car note came due and the money is there oh well! Overdraft fee or late payment all because Lowes cannot control the process only holding the amount of the purchase. Seems like common sense but not at Lowes. This will be my absolute last time using them for anything. Good luck if you choose to purchase from Lowe's, make sure you have plenty of money in the bank to cover your other outstanding debts. Dishwasher was finally delivered and installed today. Since the last time I've posted, Lowes has placed a hold on my money 3-4 more time.

    Burdette M.

    Appliance Purchase & Install - I purchased a microwave from Lowes (28005 Southwest Freeway, 77471) with an installation. The purchase was placed on 8/11/2023. At the time of the purchase, I was informed that the delivery & installation was scheduled for 8/16. I received the confirmation email from both Lowes & the third-party installer. On the day of the 16th, I was contacted by the installer asking if they needed to pick the microwave up from the store. I said yes. Once they got to the store, they were told that the microwave was not scheduled to be delivered from the manufacturer until the 31st. This was very upsetting. However, we had no choice but to wait for the delivery. Here we are on the 31st. The microwave was finally delivered but Lowes did not reschedule the installation. VERY DISAPPOINTING!. I call Lowes to question this discrepancy. They said that they would schedule the installation now. So...now I must wait for another week before I can get the microwave installed. I do not recommend Lowe to be responsible for installations. If there is a next time, I will hire a third party myself to do the installation.

    Dont expect any help from these employees

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    5 months ago

    Horrible customer service. Old dude in the hardware section very rude. I rather drive down to HD, not coming back.

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    10 months ago

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    9 years ago

    Rude checkout. 2 ladies were friendly and moving around. My Lane had a rude lady who just handed me the receipt without saying anything.

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    Review Highlights - Lowe's Home Improvement

    He is definitely an asset to this store, as well as the Lowe's Home Improvement franchise.

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    Sapphire Hydraulics

    Sapphire Hydraulics

    2.0(1 review)
    2.2 mi

    We have a refrigerated box truck with a hydraulic lift gate on the back. The hydraulic cylinder…read morestarted the week so we contacted the folks at Sapphire hydraulics to see if they can do the repair. This was on a friday. We brought the truck to their location on the following monday. We were assured that they would be able to take care of us as we needed the truck back by thursday. I made several phone inquiries on Monday trying to get an idea of what the cost was going to be to do the repair, since they weren't able to do that on Friday without physically seeing the vehicle. But I was assured that the cost would probably be in the 450 to $500 range. I was unable to get an estimate all day on Monday and drove over on Tuesday to check on something else on the vehicle that we were trying to repair and was unable to get an estimate at that time as well. I made two more calls that morning to try to get an idea what the repair was going to cost and I noticed while I was there that the cylinder was already off of our truck, presumably, already being repaired. As the estimate on Friday was already in my mind, I just assumed since I wasn't getting any response on an updated estimate, that we must be staying under the $500 estimate that I originally obtained. I made a call after lunch to see what progress was made and if we were going to be able to get the truck back by thursday. To my surprise they were already finished! Again I still had no update on the first estimate. As I made arrangements to go over and pick up the truck I received an invoice, in my email. When I opened the invoice I was completely taken back as the invoice, not estimate, was for over 900.00! I immediately called the individual I had been dealing with and voice my, let's just say, outrage. Because now that the work was completed, and I had not received an official estimate, I was on the hook for the whole $900. My mildly complained about the difference in the original estimate and the now invoice price. Upon arriving at the business to pick up the truck, I spoke with someone in the receivables area about the original estimate and the current invoice. This person took my concerns to the owner of the business and eventually they reduced price on the invoice. Not going to go into the details on that part of this, the work appears to be fine, our cylinder and liftgate are performing once again. We are thankful for the repair, but not the drama of not getting an estimate and then having the invoice be double what the original thought was on the price to do the repair.

    Ollie's Bargain Outlet

    Ollie's Bargain Outlet

    3.0(2 reviews)
    2.0 mi
    Budget friendly
    Free parking

    Neat, well organized, helpful employees, all that you could ask for from a shopping experience…read more Good selection of food, housewares, books, clothing and toys at great prices and a 15% discount made it even better. Will make the trip again.

    Today was my mom and I first time visiting an Ollie's store. We had a great time, at first. The…read morestore was clean, organized and there was a great selection of books. The problem came when it was time to check out. The guy on the first register from the checkout line to the left around 1:45pm on December 24, 2024 is the reason I am leaving this review. My mom and I were next in line to checkout and the other registers were occupied by other customers alsobchecking out. When the young cashier guy finished ringing up his customer instead of checking us out next, he walks off and pretends to busy himself with something which was very obvious he didn't want to ring up anyone BUT when the next register opened up and my mom and I walked to the next cashier he immediately went back to his register to take the next customer behind us. At that moment it was extremely clear he didn't not want to ring us up for whatever reason but that was extremely rude! I don't want to say race was a part of it but I can't think of any other reason he choose to intentionally not ring us up when we had the same amount of items the customer he helped before and after us had. This really messed up our first time experience at Ollies. The cashier lady to the right side we ended up going to was very nice and signed my mom up for the Ollies Army rewards. After we left I called and spoke to the manager, I think his name is Mike or Michael. I explained what just took place and he was very nice and said he will run the cameras back and also notify upper management. We appreciate him for hearing our concern and not dismissing us. Hopefully the cashier takes a customer service course or finds a new job where he free to be rude else where. This was very upsetting to be treated the way we were and it being obvious in plain sight. Hopefully a real consequence for the young boy comes out of it.

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    Ollie's Bargain Outlet
    Ollie's Bargain Outlet
    Ollie's Bargain Outlet

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    Lowe's Home Improvement - hardware - Updated May 2026

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