My experience: I reached out to this company because I was ready to install new countertops in my…read morekitchen, guest and master bath. I was very pleased with the initial conversation of how knowledgeable and professional the sales manager, Crystal, was when I first reached out. I was later passed to Graham as my sales representative. He and I initial conversations were also good and I was pleased, comfortable and confident that I made the right choice to move forward them. Well, that has changed now. This is my first major project in my home so I am very new to the process, however;  I am not new to what good customer service should look like. I feel like as a customer that there should be a great vibe throughout the process (beginning, middle and end).There has been three occasions that I have been let down and there has been no update, that is until I reach out. As a customer, I should not feel like I'm chasing to give you my business and that's how Graham made me feel because he has dropped the ball on three occasions where I feel he should have been updating me and not me having to chase him down for a reply/update. I explained to him my expectations during the consultation to how soon I needed this project done. I know things happen that are out of ones control, however; I feel those things should be communicated as well. I had to pop up to their location because he wasn't responding. Lastly, he then never confirmed the date (I had to reach out) and now I find out the install is being delayed when I was told by him it should start as early as 8a-8:30a during the consultation and will be an all day install that should wrap up around 3p and that I can hire a plumber to connect my plumbing later that evening around 7p to be safe, which I did. Received an email yesterday from Laura (install coordinator) to confirm the date of the install, that I have power and that it's safe for the install team, but no one ever provided me a confirmed ETA of the install team. When I emailed Laura and also text Graham today regarding the ETA because I'd been up waiting since 8a, I find out that the install team won't arrive until 11a-12p because they had to finish up a job they didn't finish the night before. I was not pleased with this as I had planned for my day to go accordingly with other items I had planned to take care of, plus the fact I missed work that morning. A phone call/text to update me yesterday of the ETA of the install would have been a sufficient courtesy so I can adjust my day. They didn't arrive until 1:50p to begin the install. The work they did was great but the customer service from my sales rep was not on point throughout this process, which is why I'm rating 3 stars.

Outstanding customer service, selection process and installation. From our first visit, we were…read moregreeted by a knowledgeable and professional salesperson. The showroom on Old Greenhouse road is impressive and so was the fabrication building. The measurement team that came to our home was professional and utilized the latest laser templating tools. After having considered other local big box offers, we didn't hesitate to give the contract for both our kitchen and master bath to Texas Custom Granite. The communication on the measurement, selection, contract and installation process was flawless. They were quick to respond to my questions and made sure that I was 100% satisfied with end result. Ask for Jessica.

James and Hector were honest from the beginning. This company is amazing and you will be happy you…read morestopped by for all of your equipment needs. Thanks again James and Hector I will be back.

I've taken tools to Empire for years for repair, they have always been great, but today they went…read moreabove and beyond to help me out of a bind. Professional, friendly, and truly helpful. Will always return!

This place is absolutely amazing. We are starting our own business for the first time. We plan to…read moredo all the cleaning ourselves, but didn't know what type of equipment or products to buy. Ana and A B Commercial was a godsend and so approachable. She personally walked me through everything we might need, from toilet paper to chemicals to mops, and explained the difference between the options, pros/cons and made recommendations when I asked for them. Every employee there was kind and courteous, and made the process easy and manageable. I feel very lucky we found them to help us with our cleaning needs. I highly recommend them to anyone who is in need of cleaning supplies.

The drill I ordered online was described in retail packaging. Itl came in a clear plastic bag.read more

Great prices, especially on used tools (which come and go). They seem to be legit tools. I bought…read morea nice used Milwaukee 18V drill for $40!

Quoted $430. Charged $490 when I show up. Someone stood on…read morethe wood and stained the boards. HH claimed it would just sand out. It did not. Big attitude from manager, no compensation for time, delivery or taking a day off since they aren't open on weekends. Replacement showed up strapped down to keep another customer order safe from the rain on open truck bed. Mine is warped. It's hard to warp hard maple. I ask for refund. Big drama from manager because I wouldn't let him try a 3rd time. Sorry, I have a job. It's not to wait for Houston Hardwoods to do theirs. The 2nd table was beautiful. A real shame it was wrecked in delivery. For over $600 I can just get a walnut table online and without the drama.

Houston Hardwoods has a wide selection of hardwoods. I am looking for beech today and have struck…read moreout, but I can't find beech anywhere for some reason. I like this place though because its earthy atmosphere, this is not a place that adds cost to facade. If your project needs hardwoods for Alder to Walnut then try this place!

Do NOT buy power tools from Cox Hardware ! i bought a DeWalt grinder on Tuesday , used it for the…read morefirst time on Wednesday and it burned up , literally started smoking and caught on fire. I took it back less than 24 hours later with a receipt and was told , "We don't warranty ANY of our power tools" . No apology, no offer to replace it, just oh you will have to contact DeWalt. I HAD been a frequent customer there for over 10 years. HORRIBLE CUSTOMER SERVICE. I will take my business elsewhere.

Locally-owned, family-owned... you can't beat the friendly and helpful service at Cox. Lowe's and…read moreHome Depot, who? We use this hardware store when we are in a hurry and want to avoid Gulfgate traffic, which is often. I'm not sure what more I can add in this review, other than: Don't forget about this local hardware store (and lumber supply) next time you're working on home improvements.

KATY, TX 77493 / LANDSCAPING, HOME & GARDEN / 03-06-24…read more +1 yard of crushed limestone gravel is around $110 +The ladies that work in the office and yard staff are friendly.

tree debris dumping tip......they charge (me) based on the size of the trailer ie 3' x 14' and add…read morecharge for any branches sticking up higher than the top of the trailr. today they charged more than usual...see pictures. tip.... chop your last branches in the trailer and remove your ladders and tools for savings. i like this business and i really like ricardo as he is very fair, kind and professional.

Amazing selection of stone. And I sincerely mean that. Decent price as well and a wide delivery arearead more

Quality of product and selection is great. Wish I could say the same for quality of service. When…read morethey came out to measure my job I made numerous references to things they would have to do during installation. After the tops were paid for and ready, I was informed that it did not include installation. Very disappointing considering the price I paid. I thought it was high when with installation. Outrageous without including install. Was told it was my fault for not making it clear. They also called because they forgot to bill me for delivery. Considering the mix up I asked if they could deliver for free. Nope. Just bad customer service and horrible communication all around.