I find the female owner to be rude and the prices to be high. I refuse to shop there and tell…read morepeople not to shop there. I will drive down to Home Depot whenever I need something. We are told to shop local, yet she does not seem to care about the community.

75% more expensive than Home Depot or Lowe's. I asked when I and my son were looking at Staples…read morepriced at $18.59 for a pack of 1000. I asked a person stocking the area why so expensive, the remark was "you pay for our services ". The comment should have been you pay for zero service at a 75/80% mark up. Then they laugh? We walked out went right to Home Depot and made the same purchase but the box contained not 1000 but 2500 for $4.98. That's right more than double for 1/4 of the price. This place Ace is expensive everyone knows it, it's just close. I'm going to be like so many here in Pecan Grove and just stop purchasing there. Like they say "Ace is place with MOST expensive hardware man"..... Nice job to the fella who was so helpful today with the chuckle and the comment you pay for our service, no longer will we pay.

Absolutely no customer service whatsoever. I don't get paid by Lowe's to work there and have to…read morecheck myself out! If I wanted to be a checker at Lowe's, I would apply there. There is no one available to help with selection of goods and their prices are higher than competitors that actually have staff to help assist with selection. They show a lot of goods on line but don't have them in store.

Where's the option for zero stars? This location is an absolute joke. Spend your money elsewhere. I…read morewas told I can't rent a truck because I've never rented with Lowe's before. How on earth do you offer truck rental then? Also, since when do employees get to sit on their phones while on the clock in a room out of a customer's line of sight to avoid working? I'm not talking about a breakroom. Whoever she was working in the tool rental department needs a different job. Retail is not her cup of tea. This made-up policy is not listed anywhere on Lowe's Corporate site. I'll help them out. I'll call and write up my complaints so they can have a meeting and get everyone on the right page about their policies.

Wonderful customer service and clean bathrooms perfect for me to use there lifetime guarantee…read moreproducts for the job

So slow get off the phone and help customers 2nd time I came and there is a line and the team is…read morenot moving fast enough

We shop often at Home Depot in Indianapolis and find their selection above average. This Home Depot…read morehas the standard Home Depot layout and carries items most home centers carry. We were pleasantly surprised at the decent amount of lumber in stock considering it was only a week out from Hurricane Harvey. During the multiple visits we made in a week we notice new shipments arriving daily. Hats off for quick response time. However, we were disappointed when we ask three different employees where several basic things were and even after looking on their computers couldn't tell us. So off we went in search and found, and loaded, before the employee came back to find us. I do have to say the one gentleman didn't just give up and followed through. On most any given day, the majority of the employees we've encountered are very knowledgeable about their departments, especially the paint department. I find the store is convenient to my Mother's home, the items we've purchased has been quality items and I love wandering around home improvement stores getting ideas for future projects.

let me tell you what happened to me in this store. i have done business with many home depot's…read morearound the country. on may 14 2026. i order a milwaukee weedeater extension tool for my attachments. they tell me about 2 weeks they will call me. fine anyway i went and checked on store some days and it didnt come, so by end of the month when the tool came i went to pick up the tool but they tell me that they sold my told to someone else i say what that tool has my name how can you sale itthey order it aging and wait again 2 more weeks until i tell them to go hell got my back went to ac wardwere in rosenberg order it on friday and got it on tuesday mid day. thats the difference in company buisnes home depot has not costumer service at all they dont know it, i just like to shred my crazy story so next time. please dont do business with home depot ordering stuff. little stores care about the working class.

Service is terrible, everyone is incredibly SLOW, and nobody communicates!!! What was a quick 10-15…read moreminute stop turned into being there for 45 minutes... best to go on a day when you don't have anything to do but waste time!

service was rather poor or less. Equipment repair not performed, I think that the performance of…read morethe blower was worse after I paid repair fee. customer service lack kindness reason to go someplace else to fix this issue. Hope this review is useful for someone else.