This company knows what professionals look and act like. they are also very honest and do not…read morenickel and dime you. Oscar was our service provider and he was thorough, explained issues and resolved them easily. I have several different appliance brands and they understand them all. I could not be more impressed.

Efficient, knowledgeable, and would call on them again anytime. Took care of the issue right away…read moreand saved us a ton of money.

I highly recommend Vector Appliance Repair. I needed a refrigerator repaired. Vladimir was quick…read moreto respond, able to come out on short notice, and quick to identify and repair the issue. I felt like the price for the repair was fair.

Victor is on time and very professional. He fixed our problem with our dryer without having to…read moreorder any parts. The $50 fee to come out is used towards any work done. We will use Victor again if we need any work done on our appliances.

These are really good people. I was referred to them by an appliance repair company in my…read moreneighborhood. I was able to purchase the Whirlpool refrigerator I wanted for a better price than the big box stores offered. They were able to deliver and install it. A mistake was made by the company, but they made it right to my satisfaction. I am very glad I discovered these guys and gladly recommend them to friends and clients.

I really hate to write bad reviews, but this one is warranted fasho fasho!…read more My wife and I came in here on a weekday evening, trying to find what best gift to give a family member, specifically a computer. Upon walking in it took them a minute, but somebody finally asked if we needed some help. As we were talking to the lady employee about which laptop to purchase, another person randomly comes up and starts talking to the lady employee who was talking to us clearly. She continued to address the man as if we did not exist right there. It was really offensive and we end up walking away and looking at the computers ourselves. After some time went by we decided to walk out because the customer service was just absolutely dismissive. We end up leaving, but then I felt convicted because I couldn't let that type of customer "no" service slide. I end up going back in asking for a manager, and the manager told me that the person who disrespectfully inserted himself is a vendor with another company. The Best Buy managers name is Tia (who I talked to) and the vendors name is Milo. The manager said that she would have a talk with upper management to let them about the situation however I have gotten no follow up or anything! Honestly seemed like it was a way to dismiss me, because there was no additional action. No getting my contact information or anything. This place definitely needs help in the customer service department in my opinion. I see now why those reviews are rated low.

Worse than worthless. My daughter's laptop was only a couple months out of warranty when the…read morecamera stopped working. We brought it into them, they charged an $83 diagnostic fee then sent it off, then a couple of weeks later we got a call it was back, with paperwork that said "client declined estimate, returned unrepaired. I never received any estimate, which was supposedly sent only 3 working days before the computer was returned. I first called to discuss the issue, the woman in the phone had terrible communication skills, could not understand why I was calling despite explaining to her multiple times, and then her comments to me were incomprehensible, so I had to drive all the way back to speak to someone else in person. That person told me the estimate was $950 to replace a camera in a $1000 laptop, so I did reject the ridiculous estimate this time. Took it across the street to UbreakIfix, who charged us a $29 diagnostic fee, and only $150 to replace the camera, and they credited us the $29 diagnostic fee. This isn't the first time I've had this kind of terrible experience with Geek Squad. In 2021 I took an iPhone 12 mini to one because it had stopped charging. Geek Squad said there was nothing they could do, I just needed to buy a new phone. UBreakIFix charged me $40 to replace the charging port. I still use that phone 5 years later. TLDR: Geek Squad is ridiculously overpriced and incompetent. Go with UBreakIFix instead.

False alarm but service was perfect! Analyzed the issue and gave me great instructions to prevent…read morethe issue again! Fair and reasonable pricing! Great guy!

Kia is one of the best technicians around he is prompt knowledgeable and prepared with the parts…read moreand lets you know ahead of time the cost before the job is done. He is my go to guy for all of my appliances.

I also wish I could give them no star. Apparently it appears the salespeople promise a delivery…read moretime to get the sale, but cannot actually make that date. The company delivered the incorrect washer and dryer combo and also called me the day before telling me that they were not going to be able to deliver the refrigerator as promised. In a current market environment where most companies do price matching, I would definitely not recommend going with Pacific. I purchased a warrantee with the products and am expecting to receive substandard service where they may likely try to not honor it. In all fairness, employee M worked hard at trying to clean up the mess that the company and salesperson created.

Okay. I know there are supply chain issues related to Covid. Knowing this, I bought my appliances…read moreon May 28th to ensure they would be ready and available when my renovation was complete. They were supposed to deliver the appliances today, because I am moving in this week. I was concerned I wasn't hearing anything that something was awry, so I tried to call. Best Buy does not take phone calls. What business has that policy? I called the Best Buy customer service number and the guy told me that my delivery had been cancelled and rescheduled. He could not tell me why. So I get in the car and drive to the Best Buy store, mind you not close to where I am currently living. My salesperson, Justin, was not available. The person that helped me was shocked that I was angry. Why should I be angry that I changed my schedule to accommodate a delivery that wasn't going to happen, and better yet, not one was going to notify me that it wasn't going to happen. So come to find out, they cancelled the delivery because one of the 8 items wasn't available. HMMMMM. I would think a call might be in order to see if I wanted delivery of the other items. The person helping me could care less. She did split the order and the items that are available are being delivered this week and the other item three weeks for now. I am thinking great, I can live with this. I leave the store and about 45 minutes later, I get an email saying the whole order has been cancelled due to items not being available. Remember I can't call someone so I drive back to the store to see what changed in 45 minutes and the lady acted like I was being ridiculous and everything is fine. Pardon me if I don't believe you, because the whole process has been a nightmare at this point and there were other people there experiencing the SAME exact issues and they were upset also. My regular salesperson looks in the computer and says everything looks okay while the woman who originally helped me is over talking smack about me IN FRONT OF ME to her colleagues. Maybe my $10,000 purchase is NO big deal to this company. Good. If I EVER get my appliances, this is the LAST purchase I WILL EVER make with them. NO ONE in this company cares about customer service. I am yet another person in a line of HORRIBLE reviews. I am a tech/gadget girl and will be making all of my future purchases from a company that cares more about their customers than these folks do. DON'T LET THEM LIE TO YOU and tell you NO PROBLEM getting your products!!!!!!!!!!!!!!!!

Paid almost $800 in new parts to fix my dishwasher. Cabinets were all gauged in the process but at…read moreleast dishwasher worked again. 4 months later same issue. Called and warranty is only 90 days. Beware.

I can see why it's called Excellence Appliance Repair. Roman was polite, efficient and…read moreknowledgeable.

I called to inquire about washer and dryer and got hung up on because I was asking questions . Very…read morepoor customer service, I Don't recommend this place "0" stars

I bought a supposedly new washing machine from them just 14 months ago. ( the buying process itself…read morewas problematic - we were charged twice and it took multiple calls and eventually threats to get it rectified). The machine broke down 13 months out . This is the same whirlpool model as the old one we replaced that had lasted 10 years! Again, no response to our calls until they were given a google review. Then I was asked if I bought it new??? The solution offered was for me to bring it in to the store - 20 miles away for them to "look at it and possibly repair possible free if the repair cost is not high ". It is so sad that this is their idea of good customer service . I hate giving negative review but honestly, they need to change their work ethic. I honestly feel scammed and I believe they sold me a used item disguised as new. Now I have to replace my washing machine barely a year out. Their loss - because I need to replace my dryer and refrigerator soon and would have been happy to patronize a small business. NEVER AGAIN. Even if they offered to come to my house to look at what they sold me ( at full price) I would decline. Not nice, sir. Not nice at all. That is no way to treat your customers.