So I never write reviews or care to take the time out of my day but, this one got to me. So I'm going through the drive thru only person there. I usually double check my orders even though as the consumer I shouldn't have to I decided this time not to due to me being the only person in the drive thru and their lobby is dead. I ordered 2 Baconator Combo with substitute 2 Baconator Fries and 2 cherry Dr pepper's . Okay I get home to find 1 Baconator and 1 Baconator fries and 2 chili's with my drinks No receipt Ummm okay I'm a little mad but ok I understand. So I go back go into the place and asked them to remake my entire order. (Btw I bring back the food for them but tossed the drinks). FYI they just tossed everything and I was not offered to keep what they already made. I'm waiting don't hear any apology or anything even a word then about 5 minutes later my orders ready and I asked for the drinks again. Her response ( I can't do that) Excuse me but yes you can you messed up my order and by the time I get home if I had kept the drinks they would have been watered down.(She says nothing to me walks away then gets the drinks) like why did you have to give me a hard time I didn't mess up the order and it's not like I came back to complain. I am now because when I got home with my 2nd order Baconator fries were filled with grease that no human can consume I threw away the fries what a waste of money and time. Oh and great customer service btw noticed as she's making my fries she's not wearing gloves great! I'm sorry for future customers that go here to eat please be careful. I will never be returning to this location again! Others I might give a second chance but after this I do not know. Also didn't get a name or even seen the employee have a name tag so I blame everyone working at this location on Tuesday which is today around 3:50pm ish I wish I could give this place zero and send in the health department. read more

Wendy's - Baconator Fries - Fast Food Near Me - Tustin, California

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This Wendy's is located at the Red Hill exit on the 5. There was a lot of parking lot space (though not as much as a shopping plaza) and there was way more internal square footage than the Wendy's in Laguna Hills or Irvine branches. They had a Coke Freestyle and iced tea but no Splenda. There was almost no one inside at the time so it was possible to hear everyone's conversations, and there was almost no wait either. The food was fine and so were the restrooms. The air conditioner was very cold. read more

Can't speak for the food....yet but they have the cleanest bathroom for a fast food establishment I've ever visited. Very impressive. The overall cleanliness of the restaurant was equally impressive. read more

Came here last Saturday and the boy in the drive through Preston was extremely kind and patient with me! Thank you Preston for a great experience! read more

I've been here several times and never received the full order. Atrocious customer service. Employees are not trained properly.

I usually go here after work and never had a problem ordering thru the app. Tonight I placed an order and the app said "order received." Pulled to the speaker box and told them my name. They said it's not there. To top it off, the person on headset is rude not only to me but to the car behind me too. I pulled in at the window to show them my app, she said they don't have it even without looking at the register, I had to ask if she can check again. I asked if I can order at the window for the inconvenience but got told to go back to the line. She said sorry but it doesn't seem like she means it. At least be nice to your customers and be genuine. Such a poor service. read more

I have been buying 2 "key tags" for years. (For those of you that don't know, Wendy's has this thing where you buy a key tag for $2 & you get a free frosty for the rest of the year & the money goes to charity)... I have 2 keytags & my friend has 1 keytag. We went through the drivethru, like always, & they refused to give us 3 frosties!! I usually spend $20-30 a visit....every other Saturday... I've been getting 3 frosties probably for the last 5 years every time I go through the drivethru then all the sudden I can only have 1?!? I tried to do 2 orders...one for me & one for my friend & they still refused to give me 2. Had I walked up to the counter & did 3 orders they would have had to give me 3. WHY ALL THE SUDDEN NO 3 frosties???? PLUS they've been letting me do 3 frosties for the last 5 years & then all of the sudden in September I'm only allowed to have 1?!?!? WTF?!?!?! Can you tell I'm upset?!?!? I may have to start going to the Wendy's on 17th street instead!! read more

I come to this location almost daily for honey butter chicken biscuits for breakfast and usually the morning manager Mily is always 100% friendly and on point. That being said, the lady working today, Thayra, is a complete unprofessional, rude employee whom sighed into the speaker when I changed my mind during ordering, argued with me regarding your 2for$4 deal which the sign was right in front of me on the menu that I repeatedly had to keep reading to her, then when I went to the window she refused to give me any sauces stating that they are only to be given if I buy a "combo meal" and I can have only ketchup, no salsa or anything else! I literally come daily for usually 2 biscuits with 4 packets of La Victoria salsa, on sale or not, and sometimes coffee. Is this not a reasonable order? Apparently not at Wendy's unless Mily works! I will most likely stop my morning ritual here which is fine, but no consumer should ever be treated this way regardless and I hope corporate or whatever management takes this into consideration! I am not a "Karen." It takes ALOT to get me to take my time to complain and this is not the first time unfortunately I that I've been treated poorly here. If it weren't for Mily I would have not returned prior either! I just saw a lady after me go thru the drive thru to come out visibly mad, park and try to go in, but door is locked, so she went thru drive thru again, then sped off visibly upset. Looks like I'm not the only one unhappy here. Happy Friday! Lol read more

It's Wendy's, what do you expect? They have good food and one of the better dollar menus I have seen from other establishments like it. The only complaints that I have with this particular Wendy's is that they usually mess at least one thing up, and it is usually either my side salad or salad dressing. Too many times I have come here for a Caesar Side Salad only to get home and find out they gave me a Garden Side Salad. Also they just love handing out their ranch dressing. That wouldn't be an issue if I didn't order the Caesar Side Salad and was looking forward to their delicious Lemon Garlic Caesar Dressing. Heck, if they want to give me ranch I'd do fine with the Creamy Red Jalapeño Dressing or the Avocado Ranch Dressing, but don't just pawn off your Classic Ranch Dressing to me. So all in all, I like the food, the location is easy to get too, just make sure to double check your order before you leave so you receive what you ordered. read more

Awful awful awful. Don't waste your time and money. The hamburger came with just the meat and a little ketchup? The chilli was not closed properly so it opened and spilled all over my bag. Had to just throw it away. Completely disappointed read more

I used to eat a Wendy's a lot when I worked in Brea years ago, but haven't really been back since then due to their greasy hamburger meat. Recently, Wendy's has been trying harder to upgrade their menu. There have been commercials for a Spicy Chicken Guacamole Club and that sounded good to me, so at lunch on Saturday, I stopped by my local Wendy's to try one out. As compared to the Spicy Chicken Sandwich served by Rally's, this sandwich is spicer. This sandwich has so many flavors going on, it's amazing. Service is friendly and the restaurant was clean. read more

If you like to get your order wrong 100% guaranteed at every single visiting then go here. They never get the sizes right when your order drive thru but they still end up charging you the upgrades without delivering. I gone a few times in the same week and they had different employees all the time even in the past. Maybe a high turn over on employees and poor management? I think thas why the always mess up the orders. They need to get it together honestly and stop stealing from consumers. I dont go back because by the time i went back my food was gonna be cold and wouldn't be worth the hassle since they are going to screw it right up 100%. read more

For the first time I had good customer service by the cashier named Jenny she was patient unlike the other employees at this location bathrooms were disgusting manager needs to make sure they are well maintained read more

I want a hamburger I search here and further Across the street is some wood The food it's ok and good Service is nice and fast Hope I don't pass too much gassed Cause I had the what my body like to flop- The burger with the chili on top! Fries ok- not great I didn't get a basket _ I got a plate ! Was ok for a greasy fix Maybe next time try a different place for tricks read more

Literally have NEVER received the correct, or my full order from this restaurant. Always regular nuggets instead of spicy, fries missing completely, Diet Coke instead of the Dr. Pepper I ordered. I'm honestly not sure how the people who work here are able to get to work each day; such ineptitude. Good luck- double check your order!!!!! read more

The interior of this Wendy's looks new and clean. I always go whenever I get coupons for chicken sandwiches. Chicken is good and seasoned perfectly. Service may be tad slow but the person who takes the order is always friendly read more

Great place & service ! Props to all the workers who are risking their lives due to co-vid19.

I like this Wendy's. It has a nice dining area, a TV and a faux fireplace. One of the advantages of this Wendy's is the location. It's right off the 5 and makes it easy to get a quick bite to eat when you're traveling through the area. There's also a gas station directly across the street so you can kill two birds with one stone if you have a distance ahead of you. I've always liked Wendy's burgers, cooked to order and always juicy. A regular single is more than enough if you get the meal (w/fries and a drink). I also like that you can sub your side for a baked potato or salad if you are watching your carbs. So, in a nutshell, if you like burgers, you'll like Wendy's. If you like chicken sandwiches, you'll like Wendy's too. This location has the select your own soda, probably offers over 50 types. Kind of cool if you like to try different flavors. In the area? Need a bite to eat? Try this Wendy's. Enjoy! read more

I recently came here after a horrible experience at a trendy local restaurant. I was absolutely starving, and Wendy's came through for me. The only thing I ordered was the Spicy Chicken Sandwich. It was fantastic. It took no time at all to show up. It was really hot and juicy. I don't know how they pulled it off, but it tasted like it just came out of the fryer, and it was ready so quickly. Thank you, Wendy's, for saving my Sunday afternoon. Seems like this was a new restaurant, as I couldn't find it on Yelp. I went ahead and added it for you. Keep up the great work! If only all fast food joints were run this well. read more

This Wendy's really is the best Wendy's. They make everything so fresh and perfect. The girl behind the counter had amazing customer service and made our experience there fantastic. The manager was also very kind and helped us out when we came up short for our order. I have had problems with 3 other Wendy's in OC and 2 of them literally had a fly in my burger. Not this one. They saved my pregnant butt from being starving and I thank them for that. read more

The new menu number system (2019) is lame at best. Now for the most popular items, all variants share the same menu number. Since this change, my order has not been right even once. Ask for the "Son of Baconator" and you'll get the large double one every time. If you don't notice the error, you've just spent too much money and/or had your card overcharged for something you didn't ask for. Fix it and stop wondering why your staff makes so many errors. read more

The food here is decent. It is nothing special. I will sometimes stop by to get a couple of their chicken sandwiches on the way home from a long day of work. They have tried to upgrade their menu and the food is decent, the place is clean, and the staff moves quickly. I can get in and out fast, which is why I go to a fast food place after all. read more

The customers writing these bad reviews are miserable; don't listen to them. Wendy's always has my back when i'm hungry and want some damn good food. The number 6 spicy chicken burger and chocolate frosty is my go to. The store is clean inside but it doesn't smell very pleasing so I recommend the drive through. As for the service I've never had a bad experience. However, one thing to remember is that if you eat your chicken with BBQ sauce and eat more than 1 tub of it (like me) than ask for more. I'm grateful for Wendy's. Praise the lord. read more

The person taking our order was rude and kept rushing our order. I had to tell her three times that I wasn't finished ordering. Then we had to pull over and wait for our order despite being the only customers at the time, which made us a little suspicious, didn't trust it read more

Had the most complicated order every on our way to a trip. A gentleman named Jorge helped us out through the drive thru window. Jorge has amazing customer service skills and is a great example for his co workers, not sure if he is a manager yet but he defiantly should be. I had a different specification for each burger and everything was exactly right Thanks!!! read more

The place really remodeled and it looks great now. It's really modernized and has become nice hang out spot for people. The only thing bad is that they only have one drink dispenser. Overall the food is delicious especially the baconator and the fries. The service is good and it was fast. I'm overly satisfied and content whenever I come here read more

They. Always. Fuck. Up. My. Order. Always. This particular site seems to always fuck up my order. Tonight's order had the wrong burger, no sauce for my nuggets and no butter for my baked potato. Great job. read more

Best fast food burger Ive had in a long time. Lettuce cold and crispy. Everything fresh. Havnt had anything like this in a long time. Oh ya, frostys as good as ever read more

Waited for the food when I received wrong order. Lady at the window was rude I opened up the burger and it wasn't a chicken sandwich. She give it to me let me see looked at it touched it as I did and then rewrapped it as if to give to another guest. Very rude at the window. read more

I haven't been here in about 3/4 months because the last 3 or so times I had been there my order was wrong from the drive thru. Well, tonight I tried going back, and I should have learned lesson before because It's really frustrating to get all the way home and find your chicken sandwich to be beef and other things wrong that I don't see til I get home, every time I order there. What, am I supposed to open each burger while I'm in the drive thru to make sure it's right. Please, re-train your staff, or get a new one. read more

One of the best fast food places in the world--this place gets crazy busy being next to the I-5, but even when you have to wait 5 minutes to order and 5 mins to get your food (when they're slammed during rush hour) isn't bad at all, especially compared to any Jack in The Box where it can easily take 20 mins to get a ciabatta sandwich! I was so impressed last week with their customer service--genuinely apologizing for the 10 min wait to everyone (even though they were doing all they could to work full speed and her everything out as fast as they could), and then going around the whole room passing out peppermint candies to everyone! :) I wish McDonalds could take a lesson from them. For me and everyone else there, it's worth the extra 4-5 mins on rare occasions to have fresh food, hot off the grill!!! read more

Slowest service ever , air conditioner not working , the drive thru line had 5 cars go thru

Lists their closing time as 1am for the drive thru and we were there at 12:45am. There was no one to take our order as the employees could be seen already cleaning up inside. I totally understand the desire to go home as early as possible when working at a Wendy's but come on, list your closing time as earlier then. read more

Went to the drive thru and there were two cars ahead. I ordered a chili and frosty. Simple order but when I finally got to the window after an extended wait, the chili and frosty weren't ready, and after paying then they made it. The first window where you would normally pay was closed which caused the delay at the pickup window. By the time I left the line at the drive thru cars were backed up out in the street due to their slowness and ineptitude. This is not the first time they were unorganized and slow at this Wendy's. Let's get it together shall we. read more

The cashier was so impatient with us, we couldn't tale it. So we went to jack in the box

The drive through takes foreverrr. Always end up going somewhere else cause it legitimately takes about 25 mins to get my food IN THE DRIVE THROUGH. so sad read more

Nuggets were cold and dry pretty sure they were sitting there for a while. Most of my fries were dark brown and looked like someone bit them. Asked for no bacon on my burger still got the bacon on it. Asked for extra sauce the girl had a attitude. Best part about this Wendy's is when I walked out the door. Love Wendy's just not this location. Won't be back read more

No sauce no flavor asked for sauce didn't get sh/t, some people are trying to go to a job and don't have the time to return for bull

Verified my order when they handed it to me. Get home and it's completely wrong. Thrown away. Waste of time and money.

We've been to this location twice and both times we've had problems - hamburger meat not cooked all the way, large fries only half full, too salty and limp with oil and not being cooked properly, asked for no pickles on the burgers and both included pickles. The lady at the drive through window was rude and impatient and did not give us a receipt. Go to a different location, this one gives Wendy's a bad rep! read more