i just recently moved to tustin and have came to this wendy's location 3 times and all 3 times they have given me cold fries that were clearly sitting for a long time. the nuggets cold as well. they have us waiting in drive thru for more than 5 minutes just to receive cold food, it makes no sense. they are very rude when you ask for extra sauce even though i'm not asking for it to be free i order it specifically when ordering my food so they charge me extra for the sauces. i'm definitely not gonna come to this location anymore bc clearly they cannot provide good service but i shouldn't have to drive further to a different location just because the workers here can't do their job right, it's ridiculous. wendy's, DO BETTER. read more

I'm not sure if it's because of everything going on, but I think I'm done with eating out anywhere for a while. It's not worth it to get some mediocre food from some miserable brat that can't stand to be at work, and then pass on that negativity to the customer... My boyfriend and I went to this location last night to get food. From the beginning it was not a good situation. The guy taking the orders sounded like he was half asleep or something... barely greeted us, mumbling, etc. Ordered one homestyle chicken sandwich and one spicy chicken sandwich and a salad. Got to the window to pay, and got the same attitude from the little girl at the window. When she went to hand us the food it was kinda like "here you go" as she pretty much dropped the bag in my hand. Didn't bother to ask if we want sauce or anything and then seemed annoyed when I asked... I guess customer service isn't anyone's goal anymore. It wasn't a difficult order in my mind, but somehow it was to much for them apparently. Got home and had two homestyle sandwiches. No spicy, which is pretty much just dipping the homestyle in buffalo sauce, but somehow that was forgotten. I called and asked to speak to a manager and of course the monotone moron is the one that answers (his name, Victor, is on the receipt from taking the order). He keeps telling me he's the manager, but since he's part of my complaint, he's probably not the one to make the complaint with. He says there's another manager there, but she's below him... I say I'd prefer to speak to her then (even though she's probably the little bitch from the window). She gets on the phone and I ask if the person I was speaking to is actually the manager. No, just a shift lead. Lying and telling people he's in charge. Not sure if they're okay with that, but I wouldn't think so... after trying to explain the situation, I was told by the little brat on the phone that I need to calm down. I'm irritated because not one person even bothered to say, "Oh, I'm sorry for the mistake, how can we fix it?" Instead I was lied to and then spoken to like I'm a fucking child... that's when I lost it. I'm generally not super picky about these things, but when you're expecting something simple and you're paying for it, it should be done right. If it can't be done right, they should ay least have the decency to apologize for THEIR mistake. read more

Do not eat here! Disgusting Peter was making my burger yesterday without gloves and REACHED INTO THE BIN OF SLICED ONIONS WITH HIS BARE HANDS!!! It was so DISGUSTING!!! I WILL NEVER EAT HERE!!! There was a lady beside him wearing gloves so I do not understand why he was making the food without gloves, much less why he was reaching into a bin of onions in water with his bare hands!!! It's like he was washing his hands in the onion water. This should be a health violation and Peter needs to be addressed as soon as possible. I became sick after eating here in January, now I know why. The staff are not following hand washing and gloving protocol. Please protect your family from this food. read more

I stopped at the Wendy's on 13922 Red Hill Avenue in Tustin. The place was nice and clean. The cashier Elvia was nice and friendly; she made sure my order was made as ordered. I ordered the Combo #1; The Breakfast Cheeseburger, fries and a diet soda. The cheeseburger; beer patty, yellow cheese, lettuce, tomato, it was a very tasty cheeseburger, soo good! The fries were lightly salted & crispy with a wonderful taste. I had a diet Coke to balance the meal. For dessert; I had a large Chocolate Cookie that was nicely sweetened with the chocolate chips giving it a good flavor. I left to do more shopping. Robert H. read more

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Food is great however for the past 2 visits my server wouldn't allow me to use inapp rewards, every time I try she cancels it and says its the machine however ive noticed other people who use the app and it works fine read more

Wow , very amazing a person wearing an Elvis name tag, when helping someone in Spanish, lots of laughs and friendly Helping a middle aged white guy who speaks English, completely different story No how can i help you, not even a hello, just a yes Very short curt questions, then examines my $20 bill like I am DB cooper on an airplane I am not sure you could show anymore that you don't like helping white people, that's okay, I can go elsewhere with my cash, no problem. I would have assumed she was just having a bad day, but when you see two customers in a row get friendly treatment, and the only difference is your skin color........ you kind of have to assume read more

Trash cans where left out nobody was putting them back very unsanitary and smelled bad dirty place to eat read more

Wendy's - Trash cans where out the other day I went Tuesday March 1st smelled bad it was barley 9:20 it was left out for a cool min unsanitary - Fast Food Near Me - Tustin, California

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They're closed on Tuesday 1/24 at 640pm. Ridiculous!!!!! Special needs child can't sit, use restroom or order in person at 640pm what a joke. Fire staff who does this! read more

Good ol' Wendy's. We don't have them up in Marin County, but they sure are delicious. It'd been a long time since I'd had their food, but it didn't disappoint. It's the same great burger and fries I remember... and who could forget the frosty? It was a quick trip through their drive-thru before we were on our way. The food quality here is definitely on par with the Wendy's of my youth. Yum. read more

This place ALWAYS get your order wrong so I started to check my order before driving away. Whenever I ask for what I'm shorted they have the audacity to act annoyed. Such terrible customer service and over priced food. I love their chicken sandwiches but will never be getting anything from here again. Not worth the annoyance or shitty attitudes. read more

Damn this Coronavirus! Now there is a bacon shortage at Wendy's. I ordered the Son of Baconator last nite and they only had one piece of bacon. They broke it into three small pieces and put one little piece between the patties and the other two tiny pieces with the dressings. I think they have a mayo and catsup shortage too because I had to look to see if there was any there when I couldn't taste any. After two big bites I didn't notice any bacon so I looked and found the one piece broken into three small pieces. It was easier finding Easter eggs. The odd thing is I think they have been experiencing this bacon shortage for a long time, because the last time I got one it only had two tiny pieces on it. I emailed the manager but I think they have a shortage on managers too as he never replied. read more

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Want to confirm my meal and the guy at the window told he didn't know what I order so i reply ok I drove home and it was even what I had order I try to call the Wendy no body pick up the phone and also there was three people speaking to me in the drive in window read more

I sat in the drive through for breakfast. When I got to order and the time was 10:31am. The cashier said breakfast was over?! I asked when was the cut off time. He said 10:30. I was confused and they refused to get me breakfast and it was 10:31. Odd! But definitely never coming back to this location. Horrible customer service read more

This Wendy's used to be nice. It has degenerated into the worst one I have ever been to. Dirty, trash everywhere, a vagrant sleeping in the lounge area. And, service was slow and food was well past the point of freshness (spicy chicken had been sitting for a while). I don't plan on coming back + I want my money back. read more

Wendy's - Fast Food Near Me - Tustin, California

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Preston has great customer services experience! Was able to clarify my concern. Thank you!

Ordered my meal (Number 1) con chiggen nogges and in the bags I got chicken nuggets and a papa BUT NO NUMBER ONE! They say "It should be in the bag" And I give them the bags and there's NOTHING NO NUMBER 1. Smh smmhhhh Cara de gwatdafak. read more

Just finished ordering from here on January 14 @ 11:00pm & let me tell you the girls working here ARE SO SO RUDE!!!! I will be calling the GM tomorrow to let them know. Also If you hate ur job so much why not quit?????? I tried scanning my rewards & she replied with "we don't scan those here" then I told her I had done it before & she rolled her eyes & proceeded to scan it. I'm never coming back to this Wendy's. Idk what's up with those girls at the drive thru window. read more

I got a 2 for $5 chicken sandwich and only got half a bun. There was only me and one other person in the drive through. Not sure if this person was lazy or was rushing but this is ridiculous. I won't be back Wendy's. read more

Wendy's - I guess Wendy's couldn't bother to give me the other half of the bun for my chicken sandwich - Fast Food Near Me - Tustin, California

Just went here and they charged me for a ten piece chicken, burger, and fries and came home and they didn't put it in the bag but still charged me. read more

Went in the drive-thru, ordered a burger, 2 fries, a potato. Was only given 1 fry and 1 potato and had to walk in and talk to an employee who was neither apologetic nor energetic. Was not offered any compensation for wasting my time not even an apology. Do not come here if you want fast service or good customer service. ** This isn't even the right burger. Don't come here period. ** read more

Wendy's - Fast Food Near Me - Tustin, California

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So let me start this out by saying...shout out to Alondra! She gave some of the best customer service I have ever seen from a fast food restaurant. Super friendly, very attentive, she's a rockstar. Food is good, as it always is. Thank you to the manager Brianna, no one works that happy or gives that level of service unless they're in the right environment. My kudos to you for setting the tone. Will be back again soon read more

Rock and roll is the hamburger that ate the world - Peter York The Chinese waterboarding of drive thrus. 15 minutes to get through the line only to grab your bag and see they completed the order incorrectly. Then 5 minutes inside waiting for replacement where once again they forget the chili. I believe these experiences are God's way of telling me to stop ordering Jr Bacon Cheeseburgers; so I will stop. read more

Customer service was horrible and my fries were super stale. No wonder why they have 2 stars. Definitely won't be coming back to this location. read more

I'm usually very fond of this Wendy's, quick, convenient and on my way home. Today was an exception. It's late I get it, but that doesn't excuse for poor service and attitude through a drive thru, but what really ticked me off is to find cheese paper still on the cheese like really. read more

Wendy's - Fast Food Near Me - Tustin, California

Definitely a popular stop it seems. Lots of customers Dine-in and Drive-thru, but the workers manage deliver food in a very reasonable timeframe. (Dont think that I'm saying they're fast always, no) If there are lots of customers than expect to wait a little longer than whenever there are less-- like in any other establishment.. This place is cold, so a great place to cool off while having one of their burgers or sandwiches. Food is always fresh as promised by their slogan. Plenty of parking. Bathrooms are relatively clean, no complaints. Apple/Android pay accepted read more

The quality and reliability here has never been good, but today takes the cake. I ordered a spicy chicken combo, and a 6 piece spice nugget. I got 10 regular nuggets, a medium fry and no sandwich at all. Do not go here if you can avoid it, and I won't be returning. read more

WARNING!! They did not return my credit card at the drive through window Sunday morning. I had to drive all the way back for it. I recommended they be more careful and the girl snapped!!! Said IT'S THE CUSTOMER'S RESPONSIBILITY!!! I said really, you take the card but don't have to give it back? She told me to go away and slammed the window shut!!! No "SORRY", NO RESPECT. So that's Wendy's now? Hello any other fast food. I wish I wasn't nice and came back griping as I should have. read more

No lettuce?! Bought 2 items with lettuce and none were present on my burger. What a scam location.

Ordered 1 each of discounted biscuit sandwiches. Sausage sandwich was dripping with grease! Bacon version wasn't much better. It was obvious that breakfast sandwiches were hastily put together - which explains $1 price. Will never visit again!!! read more

Come through drive thru 1/19 at 1:10 pm. Got a drink with a bug in the lid. No apology or nothing- employee seemed more bothered that I wanted a new drink lol. Sick. Shows you how things go in there. Health department needs to come look around. The receipt has names for host and cashier- both are women's names, but the person giving food was a man. read more

Wendy's - Bug in the lid of the drink they just handed us - Fast Food Near Me - Tustin, California

I come here all the time for lunch. Staff is always friendly, food is fresh, and service is fast. read more

Wendy's - Look at that fresh guac - Fast Food Near Me - Tustin, California

This is the most horrible place you ever can go!!! I live in irvine i'm 15mins away from this wendys!They are so dirty I ordered some food from here and I found a piece of hair in my salad!! It was 12 AM i called them and explained that I had a surgery and during COVID-19 this is the last thing u want to happens to you!the manager was so nice so she said stop by tomorrow and i'll let my team know that u'll come and they'll help u out! There is this lady called FANNY refused to help us and she said you need to have the food w u!!! Can u believe it?!Which i have it at home but i really don't wanna go back and forth for just $20! So I asked for the supervisor number! Worst customer service ever! Worst quality of the food and the most important this is the dirtiest food ever u can have!!! read more

So haven't been to a Wendy's in a long time but I typically like 'em as an alternative to the other FF places. I was curious cuz of all the raves about this particular location and the fact that it's in my hometown. It was okay.. the food was as I remembered.. good/decent but nothing to write home about. Clearly I'm missing something on the 5 stars here.... read more

Their customer service sucks!!!! I placed an order for delivery on 9/3 and have been trying to contact them since. Their live chat doesn't work, I've sent numerous emails. I've texted their customer service number. They don't answer the phone. The were missing one of my items but I was still charged. It is impossible to get through to anyone. Will not be ordering from here again. read more

I order online, got there and my food was not ready. The employee told me I have to get there and let them know about the order, then what is the point of me ordering online. read more

This is the best Wendys that I've ever been to! Their apple chicken, walnut, blue cheese, and dried cranberry salad is amazing with all fresh ingredients.. Not even the leaves were brown. I must say I was surprised because it's the same great taste as a fancy salads you'd buy for half the price! The food here always tastes fresh and their service is fast and friendly. Very clean location with fountain sodas and self serve utensils. read more

Wendy's - Full sized salad with chicken, apples, walnuts, blue cheese, and cranberries. It's AMAZING! - Fast Food Near Me - Tustin, California

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This Wendy's is horrible. Every time it's horrible. Orders are slow. Then when you get the order it's wrong. Horrible every time. On top of that their prices have gotten insanely expensive read more

I ordered the Spicy Asiago Ranch Chicken Club for $4.99. The Chicken was juicy, crunchy and had a good spice. The Cheese was good, the Bacon was delicious and the Ranch Sauce was very good. An excellent Chicken Sandwich from this Drive Thru. read more

This Wendy's is the perfect place to stop by for a fast drive thru if you are on the northbound 5 freeway. It is right off the Red Hill exit and you turn right and its right there. When you leave make sure to use the far exit so that you can make a left. The crispy chicken caesar wrap is probably the best fast food deal around. Food was piping hot and came out fast. We were back on the freeway in 5 minutes. read more

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So I never write reviews or care to take the time out of my day but, this one got to me. So I'm going through the drive thru only person there. I usually double check my orders even though as the consumer I shouldn't have to I decided this time not to due to me being the only person in the drive thru and their lobby is dead. I ordered 2 Baconator Combo with substitute 2 Baconator Fries and 2 cherry Dr pepper's . Okay I get home to find 1 Baconator and 1 Baconator fries and 2 chili's with my drinks No receipt Ummm okay I'm a little mad but ok I understand. So I go back go into the place and asked them to remake my entire order. (Btw I bring back the food for them but tossed the drinks). FYI they just tossed everything and I was not offered to keep what they already made. I'm waiting don't hear any apology or anything even a word then about 5 minutes later my orders ready and I asked for the drinks again. Her response ( I can't do that) Excuse me but yes you can you messed up my order and by the time I get home if I had kept the drinks they would have been watered down.(She says nothing to me walks away then gets the drinks) like why did you have to give me a hard time I didn't mess up the order and it's not like I came back to complain. I am now because when I got home with my 2nd order Baconator fries were filled with grease that no human can consume I threw away the fries what a waste of money and time. Oh and great customer service btw noticed as she's making my fries she's not wearing gloves great! I'm sorry for future customers that go here to eat please be careful. I will never be returning to this location again! Others I might give a second chance but after this I do not know. Also didn't get a name or even seen the employee have a name tag so I blame everyone working at this location on Tuesday which is today around 3:50pm ish I wish I could give this place zero and send in the health department. read more

Wendy's - Baconator Fries - Fast Food Near Me - Tustin, California

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