This is the worst place on the planet. I ordered a bowl of chili to go and it was ice cold. They always get the order wrong. I'm officially done with this place read more

I showed up at 12:45 at the drive thru and was told they were closed. This Wendy's closes at 1:00 A.M. On google maps and the site says they close at 1:00 A.M. everyday. This is not true and the guy on the intercom said they were closed even though I said they were open for drive thru. Guy ignored me repeatedly after he said they were closed. This is terrible! Stop lying about your hours and update them to be accurate! The reviews do not lie unlike this Wendy's. read more

Wendy's - the location of the drive thru hours - Fast Food Near Me - Midlothian, Virginia

Open, my a$$. At 1:15 pm there was only drive through available. At least warn people that it's drive through or nothing.

Once again I thought I would give this Wendy's a chance to serve me. The drive thru line was all the way around the parking lot so I decided to eat inside. Another customer and I waited over 10 minutes for the staff member that the other employees said was up front to come out of the restroom. His eyes and response to us was clear that he was on some mind changing substance. He had difficulties even serving the customer in front of me two frostys. When I reluctantly asked about potatoes and chili, I was told they had none. The manager was so slow moving around my only guess is that she knows what she has going on there and just can't get any better help. Maybe it's best this location closes since even in the best of times this location has been substandard at best. I wouldn't give even one star but Yelp has no lower posting option. read more

worse wendy's you could ever stop at. waited over an hour for an order and it was cold and completely wrong. absolutely absurd for TWO sandwiches read more

This has always been an iffy location, but I visited tonight for the first time since they reopened, hoping they hired new employees. I'm not sure if they did or not, but it's worse than before. Slow, but I'm a patient person and have worked in the service industry before, so I get it. After sitting in a 3 or 4 car line for 20+ minutes, I get to the order screen and the person taking my order proceeds to tell me they have no fountain drinks, no large cups, all the while having a terrible attitude. There was no "I'm sorry, we're out of this", just short blurbs of words. I didn't even want to place my order after the lack of attentiveness, I left as did a couple other cars. I don't go to Wendy's to get 5 star steakhouse service, but I expect more than what I received. Not worth it, not going back. read more

This location consistently fails to provide quality or often even acceptable food. There does not appear to be any management or ownership interested in improving the quality of food or training employees to interact with the customers. My recent experience was at night when I ordered a Dave's Single combo. The bun was completely hard to the point you couldn't bite through it, the burger was cold, the cheese had been thrown on long after it was cold and the cheese itself was still cold, the fries were room temperature. All of this after waiting for 15 minutes in line with only one car ahead of me. They shut down the lobby to where I can't go in to correct it and the drive thru line has back up around the building. Poor ownership, terrible management, often poor quality of food and many employees who don't care. If you want Wendy's, drive another 5 miles down the road where they provide better service and provide acceptable food. Wendy's should take this franchise away from its current ownership as it is destructive to the Wendy's brand. read more

Came to get supper and waited at the drive-thru with 2 other cars and didn't get any information as to why none of us got our orders taken! The first car sat for more than 5 minutes (and with fast food that's a long time), and no one came over the speaker to tell them what was going on (so they left). The second car goes to the speaker box and asked what was going on and they then proceeded to say it was shift change, and ask if they knew they had a line of cars waiting to order and they said yes we can hear the beep, then a lady came to the door and very rudely looked at the drive thru car and shut the door. We then left and went to Hardee's! read more

Staff is always friendly and the service has made a huge turn around since reopening. In the beginning it was a bit slow but the new crew has gotten it together. Great food, friendly people and fast service!!! Definitely recommend!!! read more

Really I asked for a cup of water they gave me a cup of warm water and said they didn't have ice I mean who doesn't have ice

Worst Wendy's there could possibly be. The man I believe his name was Umar the manager on duty at 10pm made a sexual comment to my friend and I. Also stated he was not taking credit cards and his frosty machine was down. The second day in a row the machine was down. Also got an extra 4 count and never got it. Plus order a large drink, paid for it and they gave me a small. Asked for a receipt and he said the machine was also down. The bread was hard and definitely old. Asked for a refund and the manager argued with me for 10 minutes. He needs to go and they need to do better. Just terrible. read more

I wish I could give zero stars. This Wendy's has gone so downhill and it's absolutely maddening. I just sat in the drive through for 10 minutes and nobody said anything at the speaker because they're short staffed. Why not tell me that instead of pretending like it's not working? I am NEVER going here ever again, the wait is always unnecessarily long here anyways because nobody knows how to do their fcking job. read more

Now I remember why I stopped patronizing Wendy's. The customer service was horrible. No customer interaction or greeting what so ever. On top of this decided to give their much publicized Homestyle French Toast a try. It was a complete waste of my money. Not only was it flavorless and dry. The server (drive thru) neglected to include the syrup with my order. Called to complain but no one answers the phone. They just get tired of it ringing, pick it up and hang it up. What a disappointing experience. So do yourself a favor and continue to go across the street to Chick-fil-A. I will!! read more

I would give this place a effing 0 if i could... My chicken biscuit was RAW. Ate half of it until i noticed it. And your fountain drinks taste like effing tv static. Do better, or shut down. Worst place i've EVER been to. read more

This Wendy's is very run down and the people are unprofessional and seem like they don't know what they are doing. I got my wrong meal and it took forever when they didn't have many customers. I would not recommend coming here if you want sanitary food read more

slowest "fast" food restaurant i've ever been to. took 20 minutes to take three cars orders.

Went there to go get a frosty and some chili cheese fries I asked for extra chili sauce there was none at all them they had no spoons (which I understand that happens) but not only did the worker keep slamming the window every time I tried to ask for something but she had a attitude with me will never go there again read more

Pulled up to the drive thru at 12:55 behind a car. Once we pulled up the gentleman waited until 1:00 to say closed. What a place

I usually dont leave reviews but WOW, this Wendys is the first one I ever complained about and I like Wendy's. We ordered online for pickup and you would get an email back to tell you that its ready and tells you what to do once you get there. So I get there and try to go inside but they had the doors locked so we decided to go through drive through and told them we ordered online she says give me a minute. Yeah that minute turned into 15 minutes the car behind us left. So as we go around to the window one of the employees gets pulled through the window to get inside im guessing she was the speaker I was talking to. But she finally opens the window and just stares at us. Then we told her we placed an order online she said its not in our computer which I dont how thats possible because I got an email from them telling us its ready. Almost forgot a fry so showed her a receipt and got that at least. Just terrible service it sounded like a party in there instead of working. read more

I would not recommend this Wendy's because the employee would not let me change my order she was asking forever to take my order, the young lady was vaping and the nuggets were halfway done. read more

I love Wendy's and grew up eating it all the time. Unfortunately, this Wendy's leaves a lot to be desired. It is really dirty inside and run down. The service is really slow and wrong too often. I have given up on this location. If I go to Wendy's, I will go to the new one further up Hull Street. read more

Avoid at all cost!!! Worst fast food experience ever! Sadly, total incompetency. Drive thru taking 40+ mins!!! Crazy!! Tried to go inside, even worse! They honestly do not know what they are doing. Very sad! read more

Writing the review while waiting for food and watching as receipts are mixed up, people are coming back because items are missing. And service is so sloppy. No communication in the kitchen. Manager looks like a stray dog walking around. Workers have no motivation. Guy up front head nods and doesn't talk at all. Constant confusion as the line inside backs up. I've seen people leave the line, and it's ridiculous to wait half an hour for a 4 for $4 read more

Wendy's - After 30 min. I get 1 piece cut in half.. should've taken the extra burger they offered as an apology for the wait and combined the bacon - Fast Food Near Me - Midlothian, Virginia

This place is just nasty. Slow employees, bungled orders, and extremely dirty. I'm afraid to put my feet in my vehicle after leaving this place. What a shame, because it is a prime location. read more

Pictured is a $7.00 burger. The famous Baconator. Seriously? Two little patties with what amounts to less than one piece of bacon cut into 3 pieces. Totally not worth the money. Then I got the Walnut apple salad. I get this all the time in Williamsburg. It comes with two packets if walnuts and an impressive amount of chicken. Not at this one. One packet is walnuts and a few pieces of very thin, dried out chicken. I live near this one, won't be going again. Overpriced, crappy product for what I got. read more

Wendy's - a cheeseburger and a pizza - Fast Food Near Me - Midlothian, Virginia

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This Wendy's was notoriously slow and gave you cold food before the fire. We've been there twice since they reopened and no change. Cold food, flat soda is the norm. Go to a different location. read more

So it's not the business, it's the people!! One night after work go to grab dinner stopped here order my food when I got to the window I told the lady I wanted to pay half in cash n the rest on my card. She process my payment on my card and pocket my money so I asked for the receipt and drove off but I didn't leave the parking lot I looked at my receipt and seen my whole card was charged so I went back to the drive thru for my money she simply ask me did I want a refund or I can give her the food back I said no it's late I want my food give me my cash back that you put in your pocket !!! Got to the window it took her 2 mins to get there as I was the only car. She comes and say I can take the food back I said no I just got off want my dinner so I can go home I work just like you do and get paid from a job just like you!! If u need $4 that bad than you need a new job and to give me my damn money back!! She reached into her pocket and handed me my money!!! That Pissed me off more like!!! Find a better job than taking people money!!!! read more

This was the worst service I've ever received at Wendy's. Went on 10/15/22. From the cashier to the cook to the manager. First the cook comes to the window after being called in from the parking lot with his friends and says they don't have grilled chicken with an attitude for a salad so we say classic is just fine. Then the manager comes to the window and just shoves the bags at us with a here you go and nothing else. Then upon looking in the bag there's no extra dressing so we wait at the window while the cashier just ignored us until she couldn't and then rolled her eyes when asked for extra dressing like it was so hard to teach down into the drawer and get it. Then we get home and my hot honey BBQ chicken is just a classic chicken thrown together. And the fries were old and soggy brown. Thought they had new hot fries always. And all this was at 7pm. No wonder this place is always dead. I'll drive to the further Wendy's from now on before I go back there. read more

Worst service ever! The cashier was sooooo slow! I repeated everything at least twice. She asked me if she handed me my receipt three times! There seemed to be plenty of workers in the food prep area and they were pushing the "to go" orders out quickly. Junior cheeseburger tasted gross. Small patty compared to bun. read more

Terrible. I'd give them zero stars if I could. I was doordashing and had placed an order for the customers that I was going to deliver to. Girl at the window kept forgetting things for my order. Asked me "why the f*** I'm still waiting at the window"... her manager had to come over and fix the issue. She was rude too. She asked me if I had a problem when I was literally just trying to do my job and get the order correct... Like I'm just waiting for y'all to complete the order in a timely manner without giving me attitude. Is that so hard? read more

Umm... I showed up at 12:17am says it closes at 1am. The guy standing outside says i have to order on door dash and pull around to the front. okay. i order on the wendys app but unfortunately it was the wrong store off hull street... i pull up to the window and wait for 10 min and no one comes to the window. i honk my horn a couple times to get someones attention, and nothing. i see people walking past but no one coming to give basic customer service. then a guy walks up and says what did you order? i said i order on the wendys app and he sees its the wrong store. i ask if i can just say my order to him and he just sighs and walks away. then a women comes to the window with a lot of attitude and rage and starts clapping her hands yelling at us that we didnt order at the right spot and that we would be charged again. we said thats fine. then she starts listing off, in a very barking voice, all of the stuff that they dont have. being dumbfounded and in awe i just drive away. i gave no disrespect, i was calm and patient, and i have no clue what happened for her to be so mad. obviously im never going back here but im hurt at how poor and unwelcoming this experience was. like...why? round of applause wendys!!!! read more

This Wendy's is the closest to my home. We stopped going to this Wendy's a few years ago because of the consistent terrible service. Food at this location was never good. The restaurant recently reopened after being shut down for months and went through a remodel. It looks great and modern. Today, I decided to give them another try and hope they have improved. I was wrong, they have not! I placed a mobile order to pick up from the drive thru. The shift manager refused to provide meal through window stating I had chosen carry out, which I had not. I tried to argue this point as this was the reason for the mobile order. The shift manager still refused and I had to physically go inside and pick up at the counter that was literally 6ft from the counter. The shift manager was rude and dismissive. The person refused to give me the name or number of the franchise owner. As for the food it was just not good. The fries were cold and burger smothered in mayonnaise. Maybe try again in a few more years. read more

Unbelievable. I don't know why I am surprised. I visited this location a month ago at 4:30pm and they were out of large taco salad but did have small. I asked if they could combine two small to one large and was told no. Then I ordered baked potato and they were out. I called and talked to the mgr the next day and he apologizes and said next time they would be free. I went last night and guess what they were out again. read more

One of the cleaner, nicer, friendlier Wendy's in the area. I've been here several times and the food is always fresh (including the fries, which is a bit of a rarity at Wendy's). The late night drive thru is always a perk for Wendy's; however this location has a disappointing propensity to be "out" of Frosty...which, at 1 am, should be a cardinal sin. It's hard to rate a chain fast food joint above 3 Stars, but this one is pretty close. read more

Omg so how hard is it to get a drive thru order right. 2 times in last week. 2 orders messed up. Goodbye. Never again. They obviously have people working here who do not give a crap. read more

Is it me or do you find that all Wendy's have slow service? Slow at the counter, slow cooks slapping food together down the assembly line, slow baggers? Most times the burgers are barely warm when you finally get them - note to Wendy's staff put a microwave in the dining area. Than what's with all the flies? Each and every Wendy's where I've ever been to: CT, NY, NJ, MD, DE, NC, SC, GA all have flies buzzing around??? One thing Wendy's does have are good fries that is if you actually are served them when they are hot. read more

5pm visit all doors are locked and location services are slow. I'd go to a competitor if your looking for a quick stop, the location isn't fast or convenient defeating the purpose of fast food. read more

Ordered 3 frostys, got to the window and the girl doesn't even say a word to us just opens the window hands us the bag without looking at us and slams the window. All 3 of the frostys were melted like they had been sitting out for an hour. Disgusting. Will never go back here, go across the street to chick fil a where you are guaranteed excellent service and food every time. read more

Twice I have tried to stop here later at night. Both times before 12:00am. Tonight ( Friday 5-17-19)it was 11:31 PM when I pulled up to the speaker to order and was told they were not taking anymore orders. read more

They just don't give a rip. Slow service, both ketchup containers are empty at 12 noon. I'd be a bit upset if I owned this joint. The manager was kinda hot though ; ) read more