Waited at drive through for about 8-10 minutes and no one acknowledged our presence or came to take my order. It's mid day, lunch time. This is crazy. Terrible service- or lack thereof. read more

These workers are so bad. They never take their job seriously. You will wait at least 20 to 30 minutes for your food and regardless of what you order your food will be cold or it will be missing items from it. When you ask them to fix your order they will give you an attitude and not help you for at least a couple of minutes making you feel as if you have done something wrong. read more

Have tried this location twice and both times left without food. Frustrating. Either they were out of items or were moving unbelievably slow... amazing considering that the place does so little business. Hoping they can turn the place around. read more

Absolutely lousy from food to service today. The service: We arrived (1 car on line) it took about 20 minutes for us to get to the window. We sat there about 15 more minutes before the food came out. First the sodas (3 different meal drinks), none of the description tabs were pressed down. We pointed it out to the person at the window who stood there 5 minutes staring at us, then said "smell it, l can't take it back" and slammed the glass shut. It's not like we took it anywhere (ie returning a food item). We hadn't received our food yet and were still sitting there waiting. The food: I have had decent food at Wendy's but today it left a bad taste in my mouth. The burgers were dry and unappetizing like they've been lying there for a couple of hours. My grandson had a chicken sandwich, it was one of the saddest chicken sandwiches I've ever seen. The sodas were very flat tasting, no fizz at all; it made me think of a few drops of syrup in tap water. I use to enjoy Wendy's on occasion. It will be a long, long time before l stop again; if ever. And in case you're wondering, it was about 5:30 pm, not 15 minutes before closing. read more

I ordered a single NO CHEESE once again. Got the single with cheese. Emphssized twice NO CHEESE. This place is the worst ... never gets the order right and slow. Save yourself aggravation and avoid it. read more

My hamburger was not cooked all the way. And I got food poisoning. The service was slow. They kept asking the same questions over and over. Was not very clean. read more

Keeping the doors unlocked, till closing time. Because I got here at @8pm and they just locked the doors.

Ohhhh my goodness. We came inside for a quick breakfast. I got my cup and went to there drink machine. I got ice then started to fill up on some SpriteZero. About 8-10 fruit flies came out of the dispenser with the soda. Also, I couldn't walk across the floor because they mopped with the same, dirty mop they use in the kitchen. I almost fell 3 separate times. One of those times I was standing still at the counter and my feet were spreading. Please get some management in there to clean it up because someone is either going to get sick, choke on flies, or fall. Lawsuits or cleanliness, Wendy's? NASTY. read more

Absolutely horrible service, been sitting at the drive thru for 10 minutes after I paid waiting on food. Eight employees behind the counter at rush hour and no burgers ready. Fire the manager, and try to get some kids from chickfilet read more

Again had a great experience. Don't know the men that were working tonight but we came at almost close (which I know can be annoying when trying to go home for the night) and they were literally so sweet to us, beyond just good customer service. I used to have horrible experiences here but lately I've actually been blown away how sweet everyone had been. Thank you guys !! read more

I actually hate leaving bad reviews, but this Wendy's has no redeeming qualities. I was in line at the drive thru with one car ahead of me and they didn't speak to the customer for like 5 minutes and when it was my turn I waited another 5 minutes. I get up to the payment window and the girl was struggling with the Apple Pay machine. I ended up paying cash. Oh and I got an apple pecan chicken salad and they didn't have any apples. Even McDonald isn't this bad. read more

Wendy's - the front of a convenience store - Fast Food Near Me - Midlothian, Virginia

It was good took a while for our food to come but It wasn't anything breathtaking, good sprite

This was the worst service I have EVER seen. I'm with my family right now and we didn't even get STRAWS we didnt get barely any of our food that we PAYED for. if I was rude enough. I would've sued Wendy's. I'm out read more

This place needs to be cleaned. I understand that it is fast food and with the drive through and inside guests it can be a bit hectic, however someone is going to eventually get sick. The man in front of me ordered a burger with no pickle due to a pickle allergy. The person making the burger put the pickle on then removed it and placed it back in the pickle bin. Gross!!! Everyone could see this. I was going to order a burger, but decide not to after seeing this. Clean this place. Also the floors in front of the counter was extremely sticky and the floor behind the counter were worse! read more

This place is a cluster$&@$. They are never prepared. They can't communicate. They do not update signage. A person in front of me waited 25 minutes for his order. It's breakfast. If it wasn't because the biscuits are $1 I would never eat here. The standards are very poor. read more

Waited 5 minutes in Drive Thru for a Dave's Single Combo.. The guy in the window was dancing and joking with others.. No napkins in the bag.

i thought this wendy's was a lot better at some point but tonight THE WORSE! served 2 RAW chicken sandwiches ENOUGH SAID!! read more

Wendy's - Fast Food Near Me - Midlothian, Virginia

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Glad I stopped in to visit instead of going by the reviews. My food was fresh and hot. The restaurant was clean and they were busy. It was a lot of kids working but they were moving and got my order quickly. We will definitely be back! read more

Came here for the brand nee krabby patty kollab. Food was excellent, we werent supposed to be served but workers insisted they would still serve us. Just a great location with not enough good reviews. read more

About 854pm on 8/25/2021...drive Thursday action Very slow tonight. But ok maybe it's been a busy day. At the first window the male with tattoos too my money and advised the receipt was what the next window. He then asked "hey you smoke weed, if you do F@*k wit me, you got dreads you look like you smoke weed cuz you got dreads" My gosh no I do not and good bye....next window me please!!! The dark skin male just said "here" his ATM was extended with my drink....then he gave me my bag. Ask for BBQ sauce..he went to get it then appeared annoyed and replied we out of BBQ sauce.... Ugh I just left....Seem like someone hated their job today at Wendy's ... no receipt either And my order was wrong.....tossed it all out to McDonald's I went..... read more

0 starsss!!!! Worst Wendy's I've been to so far & for it to be in this area shame on wendys!! Pulled up to the window & had the cashier read back my order in which I kinda knew it was wrong. Soon as I said that's not right she yelled OMG! & accused me of placing the wrong order l! Manager come to the window & states "I'm so over this it's stressing me the f*** out ". Don't bother going there !! Waste of time & moneyy!!! read more

I love Wendy's - best fries, love the burgers. BUT THIS WENDY'S IS TERRIBLE. So sad. It's close to my house so I try it every few weeks (for the Frosties) but I'm disappointed in my decision every time. It's managed so poorly. Sometimes it's closed in the middle of the day. Once, I sat in front of the drive thru order station for five minutes and finally a worker said over the speaker "we're closed." Middle of the day! With workers inside! Sometimes they give you your drive thru order and it's missing half the food. Today, I stood inside for ten minutes in a long line going out the door and finally a customer asked if he could order and the workers said "we are only taking drive thru orders." No sign. They just ignored everyone inside! Seriously who owns this store! Sell it!!! read more

This was the most horrible fast food experience of my life. Ordered food for pick-up at 12:30 pm on a Saturday and when I showed up 15 min later at the approximated "ready" time, the door was locked. An employee motioned from inside and told me to go around to the other door, but when I walked around the building and got to the other door, it was also locked! After knocking on the door for several minutes the manager finally yelled from inside that I needed to go through the drive-thru. The drive through (which I had to walk through to get the other side of the building) wrapped around the whole building and was even backed up beyond the entrance to the parking lot!! I explained to the manager that I was there for pick-up order that I placed ahead of time but he told me they were "short of help" so they had "closed the inside of the restaurant and were only offering drive-thru service." (Meanwhile, I can see from outside through the windows that there are a few customers inside). As I'm walking back to my car, I see the same manager is now at the drive-thru window, so I tell him as I walk past that this doesn't make sense - why would I place an order for pick-up only to then have to wait 30+ minutes in a drive-thru line behind customers who haven't even placed their orders yet?? (I said this I n front of a truck that was stopped at the window that had several people inside). The manager responds, "that's fine," and tells me to go back to the door and he'll let me in. When I get back to the door the manager lets me (and the DoorDash driver who had shown up in the meantime for another pick-up order) that he is letting us in b/c he "doesn't want bad Google reviews." (I thinking "... so if reviews weren't a thing, you would have made us sit and wait in the drive-thru for 30+ minutes on food that was supposed to have been ready when we arrived?" As he let us in, the manager also told us they had closed the inside of the restaurant b/c they were "short on help." Once inside, I counted 4 employees plus the manager. It was just me and the DoorDash driver, yet it took another 30-minutes for them to prepare the 2 Frostys and 2 hamburgers I had ordered. (I had also ordered a taco salad but mid-food prep and while I waited, they told me mid food prep that they were out-of-stock of the dressing so I told them to just swap the salad with another hamburger.... meanwhile, the Frostys I had ordered were now starting to melt right in front of my eyes:( When all was said and done, it took a full 55 minutes for them to prepare my order. The DoorDash driver who was also waiting told me he was only making $4 on the delivery. Absolutely nuts. Wish I had that hour of my life back. AVOID this location. There's another Wendy's about a mile down the road. read more

Slowest Wendy's I have ever been to anywhere in the country. Was told to pull up and wait for two breakfast sandwiches. Waited for literally 25 minutes. Thought dinner time may be quicker. Nope! Line wrapped around the building and one by one people just leaving. This place really needs new management. It does not function like most Wendy's which are normally fast and fresh. read more

Ordered through the app today on Christmas Eve. I got the pretzel Baconator combo. Shout out to the person who made my burger because it was delicious! The wait was not long at all. I was pleasantly surprised! Good job Wendy's! read more

By far the worst Wendy's I've ever been to. The service and food are so terrible, it feels unreal. I do not understand how this place is still here. It reminds me of Beavis and Butthead running the fast food restaurant in their show... only worse and not funny. read more

Despite all of my previous bad experiences at this Wendy's I took a chance last week and was so happy that I did. The food was fresh and hot. The people working were pleasant and very helpful. I'm about to give it a second shot tonight in the hopes that this is the new norm for them! read more

Talk about the bait and switch... Try to get something on the cheap then the fella yells out a higher price... I try to ask about if they say meet me at the window... I call it out and sure enough they're charging me over a dollar more. I asked if they were going to honor the price on the marquee and they said no... I said well why is the price difference... And they said that The general manager has an update it... It's been like that forever... And it's for a NEW item... Ridiculous so they wouldn't honor the price so I said cancel the item... I will not be back I can see why this place has a one star rating! Garlic Fries Is one price on the menu and something else When they ring you up... At least they could call that out to you that by the way they're gonna charge you more money after you order it... But they just charge me and give me the higher price and hope I won't notice is ridiculous! read more

Wendy's - Garlic bread fries that are one price on the marquee and something else when they ring you up! - Fast Food Near Me - Midlothian, Virginia

Ate here for lunch around 1:30 on a Saturday. Restaurant was fairly clean and mildly busy. Drive through had about 8 vehicles so I went in. I was 3rd in line. My whole process took approx 10 mins. Not horrible. Associates working the register wasn't fast but polite. Price is what is expected at a fast food restaurant. I asked for lettuce and tomatoe on my sandwich. There was a tomato so thin it was almost nonexistent. The lettuce was a small leaf of romaine, mostly stem. If I eat here again I may change the way I have to eat my burger. The frys were hot and fresh. Order was all correct. read more

No stars. fucking terrible. slow and rude service. also very dirty inside. food is subpar always either just warm or cold. fries never fresh. awful establishment read more

By far the best Wendys I've been to. The food was perfectly made and the attention to detail was on point. The service was on point and fast moving and the chill music in the lobby wasn't to loud or to quiet. 5 stars by far. read more

This has to be the worst Wendy's on the planet. First, they can never do anything fast. As I type this we have now waited in the drive through line for over 40 minutes. Inside is just as bad. And it's not an isolated incident. Each week this place gets like this. They cannot seem to function as a restaurant. Employees are super rude. Orders are messed up. And half the time they lock their exterior doors or forget to unlock them. It's like a circus of ineptitude. read more

Ok, I've been here a few times over the months, I Lyft drive, so I'll stop by sometimes if I'm in the area. Well each time I've came here they never have frosty's, which is completely BS. And the service is very slow and staff seems to have attitudes. This last time I went never said the frosty machine was down, waited til after I placed my order and tells me at window and still charged me for the frosty. After seeing multiple bad reviews for the same thing, this establishment should close down or the whole staff need to be replaced with a much friendlier staff that will take care of the customers. I'll never be back to this location ever again!!! read more

The actual worst Wendy's. Do NOT go here, take the few extra minutes to go to the next nearest one. Waited 30 minutes in the drive through, 15 of which were at the order screen. No one said anything, not give us a couple minutes nothing. Kept saying hello? Hello? Because this has never happened to me before and there was a line behind me. I eventually go to pull off and see the workers just goofing off through the windows. Ridiculous. read more

I'm not one for leaving reviews of fast food restaurants, but this place is a dumpster fire. The wait at the drive-thru is eternally long. The wait inside isn't much better. I get the sense that this is a problem endemic to Meritage, the company that seems to own/operate most Wendy's in Richmond. They're all generally pretty crap. You can't blame it on BS excuses like Covid or bogus "staff shortages" because they sucked long before anyone knew what a coronavirus was. I have given up hope up of them ever getting their act together. They're hopeless. read more

omg worst wendy's ever 0 stars literally HAIR in both my chilly cheese fries. just dont even bother going to this wendys you'd be better off at burger king or mc donalds.... read more

I totally love Wendy's and this location is awful they make no apologies for their horrible interaction with their customers and just keep going. Management doesn't seem to care I even pulled up to the box no one greeted me for up to five minutes horrible horrible horrible run away from this place drive down the block finding another Wendy's not this one read more

Slow! People leaving the drive thru line.Doors lock at 8:00 they seem lost don't know door dash orders just a hot mess. They all in the back hiding not taking orders. Playing around in the kitchen. It's old anyway shut it down. Most disappointing food establishment in that area. read more

30 minutes.. in line. got my food with no eye contact and no talking. Was told to leave the line when I told her I had a doordash order when I told her I had an order to pick up over the intercom. Her excuse was I didn't tell her or she didn't hear me. I sat there for a good 5 minutes before they gave me my order pickup. Time wasted. Call it slow food I guess? Rude as f$&@. And literally never going to this place again Wendy's you need to either get better people or sell the building. Why treat people like the food they put out? Trash. read more

Pitiful service. Had to ask for a napkin, replied with a thank you and the window worker just closed the window. Your better off going hungry than to spend money with this Wendy's location. read more