Amazing customer service upon walking in, I was immediately greeted when I walked up to the counter to order, which is always a plus! I have been eyeing this restaurant for a while, so when I finally had the chance to get me a lobster roll I couldn't resist! This was my first time ever trying a lobster roll and I am hooked! The bun was warm, soft and buttery, there was a good amount of lobster to bread ratio, which made me happy! Now I will say the lobster roll is smaller than I thought it would be but the flavor and the roll itself is worth the 20 bucks. Will I go here often? No, just because it is pricey for the size but will I come back again? Absolutely! Also please try their specialty drinks the flavored lemonades are delicious! read more

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Ordered for 3 to go. Food was cold and not prepared as ordered. Lobster bisque was lukewarm, lobster Mac and cheese was a very sparse portion certainly a price far greater than the portion served. One order was for a Lobster grilled cheese m, no lobster only a greasy cheese sandwich. Absolutely the worst carryout experience I've had in a long time. I'll be visiting the store for a refund on Tuesday. 8/4/26. If this is not corrected I will dispute payment. Bill Nelsen. read more

Delicious lobster and crab rolls. The crab bites were also good but I actually loved the remoulade even more. The lobster bisque was disappointing (not very viscous or flavorful, plus you definitely have to add lobster meat if you want any texture) but the rolls were so good that I didn't care. Hopefully they add a location to Short Pump or somewhere closer to the city. read more

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I got the classic lobster roll ($21) and it was made in about 10 minutes. The lobster was great and tasted amazing with the butter and lemon. The bread was buttered and toasted. I really enjoyed the sandwich but the size is definitely a little small which made me want to get two to actually fill me up. Inside was a bit small and they had some patio space outside. I really enjoyed the overall experience with this lobster roll and it was definitely on the more affordable side compared to other experiences I've had. Food(50%): 8.0 Staff/service(25%): 7.0 Value(25%): 7.0 Overall: 7.5/10 read more

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I've visited Mason's Famous Lobster Rolls twice, and both times, I had a pretty good experience. On my first visit, I tried the Connecticut Roll along with the lobster bisque. The roll was simple but satisfying. It was warm and buttery. The bisque was rich and creamy, though I would've loved a bit more depth in flavor. The second time around, I went for the lobster roll again but also tried the new warm crab roll. Both were good, but I really enjoyed the extra side of butter I ordered to drizzle over everything, it took the richness up a notch. Service was quick, and the space had a casual vibe. My only small critique is that for the price, I expected just a bit more in portion size or flavor complexity. Still, if you're craving a quality lobster roll without traveling far, Mason's is a good choice. read more

Mason's Famous Lobster Rolls - Sandwiches Near Me - Midlothian, Virginia

I've been to the northeast once before and definitely crave a good lobster roll from time to time, which Mason's Famous Lobster Roll meets that satisfaction. We chose to order Mason's soup combo, which consisted of $1 off one of Mason's famous lobster rolls and choice of soup between lobster bisque or clam chowder. We decided to get the class roll (lobster served chilled with light may & lemon butter) and clam chowder. The bread roll was crispy and buttery. There were decent sized lobster chunks. I personally would have enjoyed it with a little more mayo to make it creamier. The lobster roll also came with a pickle that was crunchy and juicy. Clam chowder was delicious and creamy. It would have been nice to have a little more clams since there were a lot of potatoes. Customer service was 10/10. The employee was very accommodating and offered to cut our lobster roll in half, since we were sharing one for a light bite. She also gave us two bags of the oyster crackers for our one soup. Overall, the store is small with few tables and some bar seats along the window, but very clean. read more

Mason's Famous Lobster Rolls - Menu - Sandwiches Near Me - Midlothian, Virginia

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My first visit at this new restaurant that has been open for a month or two. A quaint shop with chill atmosphere and simplistic light decor! Instantly greeted by staff and offered the special of 15% off grilled Mac n cheese lobster roll. I unfortunately could not accept due to dairy intolerance. There are several styles of lobster rolls but I went with their classic roll to start with & very light butter. Came with a dill pickle! Delicious! read more

Mason's Famous Lobster Rolls - Front counter - Sandwiches Near Me - Midlothian, Virginia

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Taste great just wish it was bigger sandwich but flavor on point? Also the taste is so good

It looks like my experience wasn't common but I got the warm lobster roll and I stopped eating it half way through. It was really bad. However there was no butter or anything on it so maybe that was the issue. Just disappointing to pay over $20 for a small lobster roll and it not be good enough to finish. read more

Mason's is now on my list of go-to's to satisfy a lobster roll craving. There was a fair portion of lobster in the roll and mac & cheese. I thought the lobster roll size was slightly larger than some competitors and priced at $20 which is cheaper than most. I liked that the roll came with a pickle because it helped contrast the butter. The mac & cheese was too runny for our taste but it has potential and was still enjoyable. It's a casual place with limited indoor seating and waiting space. They do have some outdoor seating available, which I would recommend to get some fresh air away from the kitchen smells. They have online ordering and an app. I'd order in advance next time to avoid waiting. read more

Mason's Famous Lobster Rolls - Connecticut Lobster Roll - Sandwiches Near Me - Midlothian, Virginia

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First of all, the customer service was 10/10! They were all so nice! The place is a little small but it was clean for the most part. No complaints there. We got the classic lobster roll, the crab roll, the clam chowder, and the lobster bisque. It is an extra $6 to add lobster meat to the bisque but it was worth it. It was delicious. Clam chowder was just okay. The butter on the rolls were 10000000/10!!! To me, that was the best part. The crab roll was a little sweet and had a very strong lemon flavor. Not my favorite but it was good. The classic lobster roll... the only thing that could have made that better was a side of melted butter to dip it in. That is big back activity but if it was offered, I would have gotten it! We will be back! read more

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Before I start you need to know my wife & I love Lobster!! MASON's FAMOUS LOBSTER ROLLS is an excellent place to go to grab a bowl of Lobster Bisque, Clam Chowder, or Crab Soup. They have a variety of Lobster Rolls warm or cold that are really tasty and priced right. They also offer a point systems to get items free. If you've order lobster at a restaurant lately, you know they are expensive. Mason's Lobsters Rolls are reasonably priced and you get a lot of meat without all the shell attached. Located off Lauderdale Road in Henrico, VA little confusing as the strip mall lists 11761 W. Broad Street, Henrico, VA 23233 as their location. You can get in off both entrances and off the road that cuts behind Bank of America and Panera Bread. Since we love Lobster, we're hoping you will give them a try for lunch or lite dinner. read more

Got take out from Mason's recently after seeing it in passing and wanting to try it out. Forgot to take a picture once I got home but I got the Connecticut and husband got a warm crab roll. Both were simple, yummy and just what you would expect. Happy to have a place to get a good lobster roll in Midlothian. We ended up getting tots and the lobster Mac and cheese as sides. Our order total was about $70. I know lobster rolls are always pretty expensive so I wasn't mad at the price but it'd be nice to have a side included even if it added a couple dollars for a meal price. If I went back I'd get the rolls and skip the sides because they were lackluster compared to the sandwiches. The restaurant was clean and decorated for St. Patrick's day, and the staff were sweet to my toddler who was pretty inquisitive while we were waiting. Overall good experience and if I'm craving a lobster roll, I'll come back again. read more

Mason's Famous Lobster Rolls - Sandwiches Near Me - Midlothian, Virginia

Our lobster rolls were tasty and the amount of lobster meat they contained was pretty generous. The side of coleslaw was good, but the tots were a bit undercooked and not as crispy as I like. They were seasoned well, though. Just needed a little longer in the fryer. The whoopie pie was a delicious sweet treat to finish off the meal. Based on food alone, I'd rate Mason's a solid 4.5 stars. The cost of dining here knocked down my rating considerably, unfortunately. A combo meal with a classic lobster roll, coleslaw and a drink is $25.20, and choosing tots means shelling out $27.70. Add in the whoopie pie and you're spending almost $65 on lunch for two. At that price point, I don't see us visiting Mason's very often. The food is good, but the value proposition seems way off. read more

I stopped by the new location and got a lobster salad that was simply amazing. The lobster was fresh and delicious and the ingredients in the salad complimented it very well. House made dressing delicious as well. I also got a free red potato salad (just say I love lobster at checkout) which was also delicious. Nice addition to Short Pump. read more

Mason's Famous Lobster Rolls - Lobster Sakad - Sandwiches Near Me - Midlothian, Virginia

We recently enjoyed their soup. Topped with lobster for lunch. It was delicious. Will definitely be back.

Make the lobster bisque edible. The cream base was curdled and grainy. The extra lobster I paid $7.00 for was two measly pieces. read more

Mason's Famous Lobster Rolls - Lobster bisque done wrong - Sandwiches Near Me - Midlothian, Virginia

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Mason's is coming to Short Pump soon and I'm really excited about this expansion. The Mason's team has a food truck which they brought to Innsbrook. This allowed me to finally try them without making the trek all the way down to Midlothian. I had the classic with fries, which set me back about $30. The sandwich was solid. The bread was toasted and buttery and there was ample lobster meat. My order was ready in just a few short minutes. I enjoyed my sandwich; the fries were just alright. I'm looking forward to the new store opening but imagine I'll be an occasional customer. $30 for lunch is a little on the high side but I recognize that lobster isn't cheap anywhere. read more

It's a nice option to have in Midlothian since I don't love a deli sandwich! I got the Lobster Salad roll, the mayo, celery and lemon were light, but surprisingly flavorful. I've learned that while I love to eat whole lobster in drawn butter ... I don't love a warm lobster roll, it's just not as flavorful as a cold lobster roll. I also tried the clam chowder, it wasn't bad, but is it bad for me to say that the Clam Shack's refrigerated clam chowder you can get at Costco/BJ's/Sam's club is chunkier and tastier? At any rate, it was good to try, not sure I would frequent it all the time as I think getting something like a poke bowl I get more bang for my buck, it's actually cheaper! Still a good option to have in Midlothian though! read more

Mason's Famous Lobster Rolls - Lobster Salad roll - Sandwiches Near Me - Midlothian, Virginia

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Lady at the register was super cool & nice. Lobster salad roll was AMAZING oh laawd. Bread was buttery & nicely toasted about $55 for 2 rolls & a drink read more

Mason's Famous Lobster Rolls - Sandwiches Near Me - Midlothian, Virginia

We ordered a variety of items for take out, they were very quick and our order was waiting for us on the pick-up shelf when we arrived. We ordered the classic roll, Connecticut roll, crab roll, lobster salad roll, lobster mac & cheese, potato salad, clam chowder and lobster bisque. Overall, we enjoyed the meal. There was a good amount of filling in the rolls and seemed fresh. My favorite was the lobster salad roll, it had very good flavor although the description said that it had celery in it but it didn't look like there were any in ours. I was not a fan of either the clam chowder or lobster bisque. Both of them were running (not thick as noted in the description) and it was a bit sour tasting. I've had better elsewhere. Overall, we had a pretty good experience. We will probably not get the chowder or bisque again but will definitely be back for the lobster rolls! read more

My husband and I went to Mason's for lunch today and loved it. We had Mckenzie assist us with ordering, her customer service was excellent. We went out on a roadtrip up to Maine last year and had local lobster rolls and honestly Mason's tasted better than the ones in actual Maine in my opinion. I went with the Connecticut style roll and it was a 10/10. We would definitely recommend Mason's to anyone who enjoys seafood! read more

We ordered lobster bisque (added lobster chunks), crab bites, tater tots and a lobster salad roll. Nice, small place. Everything tasted really good. Would definitely return. Service was fast and they were very friendly. The only reason I didn't give them a 5 rating is that the bisque was water thin. Still tasted good but bisque is supposed to be creamy, especially at $12 a cup. read more

You can not go wrong with the lobster rolls here, if lobster isn't quite you're thing, crazy, but they do offer crab rolls and shrimp rolls. The rolls are buttery as werll as toasted and you ca get your protein hot or cold as well depending on your preferences. They have some combos depending on if you want size and or a drink. I did see they had a single dessert option, the whoopie pie if you want a little sweet treat. The clam chowder was good, lots of hearty chunks and piping hot with some oyster crackers. Standard fountain drinks and a small assortment of beers. The staff here are friendly and upbeat, the parking lot is a decent size, no problem with parking and the prices are standard for seafood so it is not super cheap. I think two combos were a little over 60 bucks, so don't be surprised, but the meal itself was delicious. I would come here again if given the opportunity. read more

Mason's Famous Lobster Rolls - The Bar Harbor - Sandwiches Near Me - Midlothian, Virginia

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Amazing food and great service. CAshier took time to explain everything: food was almost authentic clam chowder wasn't great but lobster rolls made up for it read more

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The first thing I thought about when I saw a lobster roll joint open up in Midlothian... how much is this going to cost!? I glanced at the prices on the website and turned around lol. After a while I changed my mind, because how often do you get to try a full lobster roll in the Richmond area? I got the Connecticut Roll (Served Hot) for $20. This place is straight to the point. Lobster, butter, and bread. No seasoning, nothing on the side, no customer service, all on a sub that was no bigger than 4 inches. Now don't get me wrong, I love lobster and this was "good", but I appreciate it more when restaurants set themselves apart. For that price, as a person who enjoys flavorful cajun seafood, I don't see myself coming back for "good" lobster. Overall: 5/10 Location: 8/10 great parking, beautiful outdoor area, but a little far from key areas in Richmond Prices: 2/10 too basic with small portion size Customer Service: 2/10 no smiles or hellos Food: 6/10 read more

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I rarely leave reviews and I wanted to love this place because I love lobster, but here we are. I got takeout from this restaurant tonight ($50 for tater tots, a very small Connecticut lobster roll, lobster Mac and cheese, and coleslaw). The lobster on both the roll and the Mac and cheese was absolutely terrible. Like to the point where I personally couldn't stomach it, so I tried to give it to my dogs....and not even my dog would eat it (video included for proof). The lobster was sour and VERY, VERY fishy tasting with a strong fishy/combined with a chemical-like odor. And yes I realize it's seafood but this tasted next level bad, like a well past expiration date fish. The texture was either mushy or rubbery depending on the chunk. Additionally, the cole slaw was awful and tasted spoiled and the tots were so underdone that they were mushy and all clumped together. Please do not waste your money on this place - I am stunned by all the positive reviews with how bad my experience was; perhaps I was given less than optimal food as a takeout order? There was also not another soul in the restaurant today when I picked up at 6:15PM.......I honestly don't have a single nice thing to say about this food. Maybe the bread and butter on the lobster roll was good? However, the staff were very polite and the food was packaged well. PS please don't tell me you hope I have a better experience when I come back. I won't be back and honestly deserve a refund on my food from this evening. At this point, I'm hoping I don't get sick from the little I did eat. read more

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Worst lobster roll. For the price to eat at this establishment it is hard to believe that they could mess it up. The taste of the roll is like they found the lobster in its death bed then steamed it to serve. The lobster bisque was not creamy and looks like it was separating. Would definitely not recommend. Save your money! read more

Mason's Famous Lobster Rolls - Connecticut lobster roll and lobster bisque - Sandwiches Near Me - Midlothian, Virginia

Great roll and great service! The Connecticut roll was recommended and I was not disappointed.

You have to be kidding me. 2 people, so 2 lobster rolls, 2 cups of soup, 2 drinks. Ready? $84.00. Of course, you go up to the counter to order but they still ask for a tip. I usually tip 20 percent for full service so did 15 percent for this minimal service. The food was okay but not worth this cost. One and done. read more

Omg! The lobster roll was soooo good! It is mandatory that I return here. The cashier was helpful and the atmosphere was fitting for a lobster joint. read more

The food was awesome ! It's really nice to have a place in town where we can go get a quality Lobster Roll! I want to also say thank you to Demarcus for his wonderful service it made the experience all the better! read more

Everything about this place was good except for the food to price ratio. The lobster roll is so tiny. You pay over $20 for a roll smaller than the average human hand. It's a ripoff!​ read more

The staff were friendly and I was greeted as soon as I entered the restaurant! This is my first time trying this restaurant and my sandwich was superb. I ordered the Connecticut roll and the bun was fresh and grilled to perfection. The lobster was fresh and buttered to perfection. It was perfect for a hot day and not overly filling! read more

Mason's Famous Lobster Rolls - Connecticut Roll - Sandwiches Near Me - Midlothian, Virginia

Well, I've been to Mason's a couple of times and have had a great experience in the past in terms of customer service and the delicious lobster but this last visit didn't go well at all. There was only one person working several customers inside the restaurant it took at least 10 minutes for him to even acknowledge me I know he was working, but you could say hey I'll be with you as soon as I can. I got it to go and the food was good but if I'm gonna pay $30 for a meal that's at a "fast food seafood" I think that deserves some great customer service. Come on Masons you gotta get back to your old self, your customer service should feel at the level of Chick-fil-A if not higher, please don't disappoint.!! read more

Mason's Famous Lobster Roll in Midlothian just opened. Great place to get some authentic lobster meat on a roll. The place is rather small, and although the food can be taken to go, it's best to grab and table outside to eat it. If you choose to eat inside, you may be very close to the line of folks ordering. Food is well prepared, and the ordering goes rather quickly. I like that this new eatery is in the Richmond area. Food tastes great, but there is a little sticker shock! read more

Went in with high expectations; it was too busy but there was a line. There was also live entertainment outside which made it fun. It was clean and the folks working were very nice I ordered the Connecticut (buttered/toasted lobster roll) and clam chowder. The roll was good;the only complaint is the ratio of roll to lobster; way too much roll -it was ok. I was,however ,disappointed by the chowder; it wasn't great. It was missing something and it wasn't thick enough. I was hoping to really love this place but I probably won't come back as I have definitely had better rolls and chowder at other places in Richmond. read more

Awesome lobster rolls! Happy they opened in Virginia. Love the selection and simplicity of the menu.

I visited the Midlothian Virginia location today. Disappointed in portion. I ordered the Roll with extra lobster tail but I didnt know doing so meant I would be slighted the normal roll meat. It looked liked a spoonful of lobster & button on a large roll. And, I know it's added to meal but if serving fresh seafood add a fresh pickle. I do not know what it was I was given for a pickle. Also please train workers that it's more polite to ask how you doing when first greeting customers and not when you at the payment screen for a tip. Shame! It just seemed like care and attentiveness is not given at this location for a small roll that cost $35.00. read more

good roll! i order the big one the harbor roll it has more meat i like it the cold classic it my choice it was quick and easy not too long wait read more

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