I ordered through the app went through the drive thru and told them I ordered online and they told me to pull to the window. I get to the window told the lady my name I believe her name was Han and she said my order wasn't ready pull to the front and when I get a notification come in. A lady in the back heard her and said I have his order right here Han clearly irritated handed me my order and said next time don't come until you get a notification. Shout out to the lady who made my food and Han there won't be a next time because I won't come back to this location read more

every worker, and I mean EVERY SINGLE ONE, was exceptional. They were all very nice and actually smiled and treated their costumers with generosity and kindness I haven't experienced such good service in a long time. food was great, as usual. and it was very clean and well decorated. read more

This was truly my first time ever eating from Panda Express. We have one that has not opened yet literally around the corner from us so I thought to give this place a try. My husband has had it from the location by his job so it was not new for him. We went in and ordered the staff are really nice just super upbeat and very personable this was appreciated. They didn't act impatient as I was trying quickly to decide what I wanted to order. I'm from NY I have found Chinese food but it hasn't been consistent. We ordered to take out and I can say I enjoyed the food here except the super greens the bok choy needed to be cooked more. I could not chew the leaves otherwise the Beef and Broccoli, and their new (I took a chance) Cantonese Beef Brisket was very good. Fried rice and chow mein were ok not like the fried rice from the traditional takeout restaurant but still enjoyable. The servings were nice as well I have food for tomorrow's dinner yay. I would definitely go back. People were not exaggerating when I looked at the reviews the staff is definitely A+. read more

Michael was great with the service. We waited a little longer for more food to get cooked and got some free crab Rangoons from Michael. Absolutely best Panda Express experience! read more

We went at 7pm on New Years Eve. They had a TON of online orders and still greeted us when we walked in, the food was fresh and hot and the cash register employee was very friendly and personable. Dining room was also very clean, and even the bathrooms were fresh smelling and tidy. We will be back! read more

We had a great experience great customer service great food definitely go back. Michael was awesome.

I usually don't write reviews on chain restaurants/fast food places, but this place deserves it. Typically, I order the food through their app and I just pick it up. They've always given me large proportions. The workers there have always been friendly and quick to help. The last time I was there though, I was greeted by their manager Michael and he is the one that made me want to write this review. He greeted us, chatted with us, and even offered us drinks while we were standing there waiting for our food. 5 stars to this man alone! The food always hits the spot for me. A few of my favorites are the Honey Walnut Shrimp and their Beijing Beef. Can't go wrong with these two choices. Panda Express typically hires well, trains well, and this location is no different. I've never had a bad interaction here, which is a miracle considering how many bad experiences I've had at other places in Richmond. read more

I like this Panda Express for the most part, they give you more food then the other locations nearby, which helps me turn one meal to two. I especially love the honey walnut shrimp, beef and broccoli and the orange chicken. The chicken egg roll is out of this world. I highly recommend. read more

Panda Express - Orange chicken - Chinese Near Me - Midlothian, Virginia

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Nice clean restaurant with a modern decor and a menu with some unique choices. I enjoyed the ability to order two different entrées on one order (1/2 portion each). The food was delicious and freshly prepared. Handicapped friendly. read more

The food here has always been pretty good. Especially if you're having to stop quickly and grab something. Today was the first time I ever interacted with Kyseem. He is one of the nicest people, and has an AMAZING attitude. I wish people were as nice as he is more often. read more

Panda express is a great place for grab and go and the food is ok but the service could be better. My family and me went there a few weeks ago and I am environmentalist and do not like how much plastic they use. A few weeks ago we went and we asked for no plastic lids because we were eating there. They did what we asked but then someone else came over to tell us something about some food that was still being cooked and on his way to cook it he put on all plastic lids. To much PLASTIC!!! read more

this was my first bad experience at this location. the only thing edible was the honey seasame chicken (not pictured) the "teriyaki chicken" looked so unappetizing i didn't even eat it. the fried rice was crunchy and flavorless so i'm assuming it was undercooked. so disappointed because i love panda express but this food was absolute trash. read more

Panda Express - "teriyaki chicken" and fried rice - Chinese Near Me - Midlothian, Virginia

Good service and large generous portions. Food tastes like Panda Express, but good if you are looking for something fast to eat. I usually come here towards the end of the night, and surprised that they have most of all that dishes available. This location is at the top of a hill with good outdoor seating. read more

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Ok very surprised by this location. The last Panda Express I went to was in Pinellas Park while living in Florida. The PP location gave the smallest portions! Not here! The plate portions were good amount. They gave better portions here and the taste was packed with flavor. The orange chicken was amazing with a nice crunch, a bit of spiciness and zing! The beef and broccoli was good, broccoli was perfectly prepped nice and crispy! The beef was tender and delicious! Fried rice was average yet happy it wasn't greasy like most places make. I'd love to come back and try more items. read more

Panda Express - Orange chicken beef and broccoli w fried rice plate - Chinese Near Me - Midlothian, Virginia

Noodles, Vegetables and Spring rolls is a good meal for non meat eaters!!! This location was very clean, and though it seemed like one more team member was needed to complete service, the acting staff did their job wondefully!!! read more

If i could give it 0 stars i would. Worst food poisoning I've ever had. Me and my pregnant wife go food here last night and has been messing us up all day today read more

Excellent food, very good service. Good for takeout. Ambiance noisy. Of the ones we have tried in the Richmond, VA, we prefer the one in Midlothian. read more

The food is fine but this is the SLOWEST location I've ever been to. It's the slowest restaurant on Hull St. I think lol and most of the staff seem to hate their job read more

They changed the to-go size box. It's a lot smaller with smaller portions. Someone is always trying to scam you! This is after I asked for more chicken. read more

Panda Express - Smaller to-go box and portions - Chinese Near Me - Midlothian, Virginia

Just came to the drive through and had the nicest worker I've ever met greet us at the window, she was so sweet and i hope she gets a raise

Absolutely radiantly perfection professionalism! What service, made our day! For a family of 6 that's hard to do. Food was fresh, staff was so nice and SYMONE, this young lady needs to teach everyone on customer service. Her smile so bright, she is spunky, and her attitude just perfection. All I ask is service with a smile, she topped that with care, charisma, and amazing service. Thank you Symone your are amazing. Three cheers!!! read more

When you ask for extra sauce on the side for your teriyaki chicken and they don't put any on it then give you a tiny container that is less than they would give you on it and you find out when your home it's a pain in the ass. And the noddles are dry. Won't order there again. read more

Panda Express - Chinese Near Me - Midlothian, Virginia

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Food is very good and most the time is fresh... there have been a few times where I went and they were out of certain things but other then that it's a great place to eat.... I have a HUGE problem with the way one there employees (older lady wears black T-shirt all the time and wears hair in bun with a black hat.. she is also a lot louder then other employees) checks out customers. I'm not sure if she has to hit a certain amount of sales for the week or what but she will offer a drink and RING UP A MEDIUM one automatically! This place offers FREE refills get a small drink y'all! Employees overall are very professional and welcoming. read more

Panda Express - Chinese Near Me - Midlothian, Virginia

My friend and I ordered online. I came into the store and the food wasn't even ready yet.... We had to wait an extra 30 minutes when there was food available by going through the line. I was upset because we only had a limited amount of time for lunch. read more

Love the orange chicken and honey walnut shrimp! Their healthy options are also really good. My fav healthier option is the super greens and string bean chicken breast. Excellent prices on everything as well. Great place to get a fast food meal that isn't complete crap unlike most fast food places. read more

Panda Express - Bigger plate with super greens, string bean chicken breast, black pepper chicken, and mushroom chicken. - Chinese Near Me - Midlothian, Virginia

First off, I would like to start out by pointing out how amazing the customer service is at this location. I had the pleasure of meeting the general manager Michael! Very attentive and assertive when it comes to making sure that my needs were taken care of. The only reason why I came to this location was because I had the worst experience at the Chester Panda Express. As I work closer to this location it's very nice to have them near by when I get my cravings. Food and portions are on point! So I will definitely not be going back to Chester Panda Express! read more

The drunken Panda. I pulled into the Panda Express on Hull street for a simple order. after waiting 5 minutes with no car ahead of me I was told they would have to "park me" to wait for my food. after 25 minutes of waiting I went in to ask what the issue was and was told they were still cooking the beef and after an additional 10 minutes I asked to cancel my order and refund my money only to be told they cannot refund me my money, when I asked for the number for the manager or corporate I was told to Google it. Panda Express now the drunken Panda read more

Food is good but this past time I went I ordered an entree with orange chicken and sesame chicken. The girl at the box rushed me and when I got my food I only got sesame chicken and it was all over the box it usually is better than this read more

Panda Express - Chinese Near Me - Midlothian, Virginia

Fast food, Asian style Everything's tastes pretty good, but it's nothing special. I guess it's exactly what you'd expect, really. I do like the fact that they have calorie counts in all their foods so if you're keeping track it makes it easier. Overall it's a quick and pretty tasty place for a quick meal, but not too impressive either. read more

Usually we do not have issues here, but tonight has made us rethink coming back. Lackluster service turned into side sauces not being packed well, which turned into sauce all over the food containers and a mess to clean when we got home. Finally a large piece of white plastic in the white rice signaled the throwing away of meals into the trash. Waste of time and money. read more

Yuk! Ok as a disclaimer I am biased against "walk up casual" restaurants. This would include places such as Qdoba, Chipotle, and yes here...Panda Express. I don't feel these places, particularly Panda Express, are any better than any other greasy fast food place of the same style venue. Except they are more expensive! I would rather go to a real sitdown restaurant of the equivalent same style food, it will be better and cheaper when it comes to portion, and quality in the end. Panda Express is just greasy-gross. I can go to a local Chinese restaurant, any one of them, and get better food. Its no more expensive when you figure how much more you get at a real Chinese restaurant, and I don't have to wait at the counter in a line for it. I am sorry if I am sounding snobby, I am just being honest. This particular Panda Express is getting dumpy also. The seats are all torn up, instead of replacing the upholstery they have patched it. The soda fountain was out of several flavors also. I don't even drink soft drinks, but they didn't even have unsweet tea, they were out of that also. If my kids didn't like it I would never go there. read more

Panda Express - Chinese Near Me - Midlothian, Virginia

Service is soooo slow and terrible. I had to wait more than 30 minutes for teriyaki chicken, which is a highly demanded entree. They also got to pay more attention to their customers. They just leave them standing there. read more

I used to love this place but the last 3 times I have visited - going through the drive through at dinner time, I've had to pull around and wait and the order has been wrong. My order is 2 plates and spring rolls. One of these 3 times, I had to wait for over 20 minutes, just to get home and discover that I didn't receive my spring rolls. Grrrr, I'm done! Won't do it again, which actually makes me feel very disappointed because I do like their food. read more

Panda Express is my favorite fast food restaurant, but I am frequently disappointed by this location. Food is generally good and hot, but every time I order mixed vegetables they are cold and sad! And I have to ask for utensils, soy sauce, and a fortune cookie when I go through the drive through, which I feel should go into each and every order bag. In general, not a terrible experience, but also not spectacular. Kind of meh. read more

This place... What a struggle it was to order via the drive thru last week. I had never had such a slow experience. The lady took our order very slowly, so at first we thought "great, get the food ready as we order it." No. We were wrong. Turns out she was - actually I don't know what she doing. She didn't write it down because she didn't get our orders correctly when she read them back to us. She wasn't getting our plates ready and she wasn't ringing us up. My first question is, why did it take so long? What were you doing? She went on to repeat our order incorrectly. At this point, my husband and I were worried that some part of our order was bound to come out wrong. After the "struggle" and paying, we were told to wait. I think we waited about 10 minutes for them to bring out our food. Thankfully we got everything we ordered. I enjoyed my dish, however I think the chow mein was a bit undercooked. Perhaps it really was tasty but more likely I was just starving and wanted to satisfy my Panda Express craving. Will I be back? Probably not. read more

We just call this location Panda because express is not a word I would use to describe the service here. The food is hit or miss. Today was not a great day. The honey walnut shrimp and crispy shrimp are usually on point. The flavor of the orange chicken is good but I am not a fan of grisly chicken meat. The fried rice was good today but can be dry at times. The chow mein is somewhat dry and could definitely use more sauce. They were out of cream cheese Rangoon and plum sauce today. We used sweet and sour sauce to suffice with our spring rolls, which were not very hot. I have rarely seen the quality of food vary so widely in a chain restaurant location, as I have here. Be prepared for awesomeness or less than awesome. read more

Panda Express - Chinese Near Me - Midlothian, Virginia

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Typically alright food, but I placed an order online and they still didn't have it ready after an hour! It's just ludicrous that what is supposed to be essentially fast food took forever. read more

The food is normally pretty good but the service is terrible. Apparently there was no manager on duty to speak with. They had me Pay for my food, and wait while missing item was being prepared. Once our order was complete it was just left on the counter and opened and dug through a ton of times before being bagged and handed to us. Don't want free food just want good service. And our food is cold and been messed with a ton of times I truly believe lack of management is the reason for this chaotic mess read more

The food is great but the policy of making someone who ordered through the app go inside and pick the order up defeats the convenience of using the app. Also, once you're erroneously in the drive through, there's no outlet, you just have to wait for everyone in front of you before you can get out to go inside. read more

Looking for some inexpensive, extraordinary food? Panda Express is here to save the day! Instead of the regular fast food eatery, Panda Express has a more unique dining experience. The environmental aspect of Panda Express was very inviting. As soon as you walk through the door the delicious smell of Chinese cuisine filled the air giving the place an appealing aroma. The restaurant is decorated with Asian themed pictures such as pandas feasting on bamboo, a portrait of the tropical rainforests in Yunnan, China, and of course, advertisements of the meals offered at Panda Express. People of all ages who were dining in seem to be enjoying themselves as well. Panda Express prepares authentic Chinese food with many choices to pick from. Orange, Kung-Pao, Teriyaki, Mandarin, or Mushrooms with Chicken, just to name a few chicken dishes. It is a nice affordable Chinese substitute to the normal burger and fries. The regular combo meal at Jack in the Box, for example, is over $6.00, whereas at Panda Express you purchase a entrée meal with loads of rice for a more suitable price of $4.50. Which is well spent considering the amount of food you are given. Egg rolls, veggies, fried rice and white rice are a few sides to choose from. The best meal is the Orange Chicken with fried rice. The chicken has a seasoned layer that gives an unexpected spiciness. Sweet and spicy sauce is smeared over the surface for extra flavor. The chicken is prepared perfectly which gives the skin lovely crisp texture. This restaurant provides a large space to sit down and have a good time and also has a drive through for those on-the-go people. The tables, windows, and floors are kept clean. Condiments and bottle drinks are stocked and organized. The food is prepared fresh and set on display over warmers, kind of like a buffet. The music playing was a soft instrumental type consisting of string and percussion instruments. The staff here is very friendly and seemed extremely pleased to assist me with my order. They are well dressed, well mannered, and patient. The laid back atmosphere compared to a more formal Chinese restaurant is a nice change and is a great place for everyone. So, if you get the urge for good food fast, give Panda Express a try; It will definitely "spice" up your day! read more