When I go to Taco Bell, I'm looking for cheap food, not authentic Mexican food. It's silly to compare all restaurants the same. "You get what you pay for," rings true, even in the restaurant industry. I have not seen anything that really stood out to me, as far as gross, or just totally unsanitary. It is not clean, clean...but it is far from dirty. I have seen much MUCH worse Taco Bells! One thing that absolutely makes this Taco Bell stand out from the rest, is its staff!! One person, in particular, that keeps us coming back for more, is Benji. He has been around for a while now. Every time my family visits, there are tons of new faces behind the counter. But, we always love seeing him there! He seems to really care when he asks how we are doing! He remembers our order, and if it isn't too busy, brings it out to us! My family had had it with Taco Bell and had been discussing a new go do family go to place. Then Benji started working there. As long as he is there, we will continue on as regulars! I am not a fan of drive through, so getting my order right the first time isn't a huge deal. When they have gotten something wrong, they always apologize and fix it right away. It doesn't happen that often anyway. If I used the drive through, it would be a lot more inconvenient!! read more

First off we wanted steak but they were out of steak so we decided on chicken. I ordered two Doritos Locos Tacos supreme and the shell was stale. They were out of Baja Blast everything so we got pineapple freezes which were good. I got a Cantina bowl but they put dried-out beans in my bowl which looked like my Chihuahua's sh*t. Overall I'm disappointed to say the least. Lucky I don't feel good or else I would have gone up there, gotten my money back and made them remake my food. A waste of $40! read more

Ok so I was on the way home from a double at my restaurant job and I stopped for Taco Bell bc I haven't ate all day and I was shaking, when I pulled up to the window, I received a Mountain Dew with no lid, I was so tired and out of it I didn't notice there was no lid until I was sitting in a puddle of my own drink I had just paid for and not even took a sip, I also don't think I have to double check to see if there's a lid on my TOGO DRINK and if you don't have lids in stock, cool, then let me know so I don't drench my car in sticky Mountain Dew, all you had to say was "sorry ma'am we don't have lids at the moment" and I would've understood and appreciate not having to clean my sticky car seat after a 14 hour server shift, when I got home after cleaning that unnecessary mess I sit down to enjoy my food to see that my tacos are only filled up 1/4 of the shell, like I understand I probably won't get the best service at a Taco Bell late at night but I at least expect to receive something I can consume and not just waste 15$ because with this economy if I spend 15$ I should enjoy it instead of sitting the sticky mess of my 15$ if I knew I was gonna get this I would've went McDonalds bc this is just a ridiculous scam at this point, I understand yall work in fast food and it's not the best job, trust me I sometimes hate my job, but you still work there so please for the love of god don't let my money go to waste bc if the same thing happened to the person that served me they would also be extremely upset, yall didn't just give me bad service but actually ended up screwing up night and causing me to do unnecessary chores after a 14 hour shift, I'd love to see the same worker that didn't put a lid on my drink to have the same kind of night he gave me, and after all that I have a shitty excuse for a taco... and I went to Taco Bell so I obviously wasn't looking for the worlds best taco but I was at least looking for something to consume and fill me and now I'm still sitting here shaking from not eating all day, thank you Taco Bell for giving me a really bad night, I was expecting bare minimum and some how got way worse EDIT: just tried my food, somehow it taste a hint of coffee and it just feels like plastic, i literally had my roommates try it and they all said it has an after taste of coffee... bc how is that possible?!?!!? I don't understand what in the hell is going on inside that establishment bc this has been the worst fast food experience in my life and that's an insane comment to make but I will make it confidently bc my taco should taste like COFFEE also I tried to call to get a refund and that second photo is what I got... bc why can't I call yall when your open? read more

Taco Bell - Fast Food Near Me - Midlothian, Virginia

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If I could rate this place a zero I would the lady that takes your order was incredibly rude she had tattoos piercings and was so put out after we ordered then our order looked like this the nachos we asked no sour cream mind you my husband's allergic and my Mexican pizza looked like this and tasted horrible save your money this place needs to hire new people and or go out of business no sauce either after we had asked absolutely horrible service. !!!SAVE YOUR MONEY AND GO SOMEWHERE ELSE!!! read more

Taco Bell - Mexican Pizza - Fast Food Near Me - Midlothian, Virginia

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Order - cheesy Gordita crunch, 2 cinnamon delights, 1 large nacho fry Time - 12min Gordita - hot, crunchy, very tasty Nacho fry's - cold fry, warm cheese Cinnabon delights - pretty fresh read more

This location NEVER gets my order right anymore. And I don't order customized items, I just order them as they are SUPPOSED to come. Grande Nachos ordered straight off the menu, got home and there's no sour cream, no guac, no pico, no shredded cheese. Just the chips, meat, and cheese sauce. Literally like half of what I paid for is not here. Side of guac for over a dollar? It's a tiny cup, less than half full. Last time, my Nachos Bell Grande didn't have sour cream or pico, and I didn't even get the (half portion) of guac that I ordered and paid for. People keep telling me to stop going there, but I just keep giving them chances. I admit - it makes me the stupid one. read more

Taco Bell please tell me why I spent $11 for a cravings box when my cravings haven't been met, but appalled when I see and smell this. Health code violation I'm sure. Only took one bite out of a stale taco and was told by an employee since I took that bite I couldn't return the entire box. I know he was wrong so I showed the "dog food" and they still denied my $11 back. I came here to eat something because I hadn't had anything to eat all day and I'm left still hungry and wasting my time writing this out when I shouldn't have to. Get better staff and better food. I honestly Don't know how this location is not shut down. read more

Taco Bell - Taco Bell please tell me what this is? - Fast Food Near Me - Midlothian, Virginia

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Every thing went well. Not the cleanest restaurant in town but it's good. Sometimes they forget to give us water cups but overall a ok experience. read more

Worst order ever! I had to give a star to write the review, but they deserve no stars! They couldn't get the order right, then they couldn't fill the order correctly. They didn't put one order in the bag and totally messed up the other one. Our first clue of impending dining disaster should have been the Folks were getting out of drive thru line and going in to get their orders corrected. Unfortunately, we didn't check ours until we got home. We will never go back to this location. For the meal not in the bag, we actually went to the Taco Bell near Rockwood and ordered which is the better Taco Bell for service and quality of food. read more

Literally every time I try to go here the computer is down. Never happens at any other Taco Bell. Just annoying

Save yourself & NEVER go to this location! I've always known if you go here, expect a grab bag of whatever they feel like giving you that day, but whatever, I can deal with that. This time, they literally told me to come around 3 different times because they weren't ready yet. This was 30 minutes after they opened! The last time, they were kind enough to ask what we wanted to see if they possibly had it ready. We left... this place is VERY poorly managed & we will not return. Just go about 10 mins further down Hull Street to another location like they told me to do. Don't waste your time here. read more

Not too bad. I eat here once in a while- I've only been through the drive thru. I used to order a Mexican Pizza (i think that's what it's called) and a supreme taco; it would just taste bland and like soggy cardboard with mild sauce on it. Their supreme tacos wouldn't have sour cream on them, just loads of lettuce and cheese. Now i order from the $1 menu and get a Shredded Chicken Quesadilla Melt. I, for some reason, really enjoy this. Its easy and cheap and i know it won't be cold, nor will it be tasteless. read more

This Taco Bell had a low rating and I don't understand why. I have been coming here for over 2 years and have never had a bad meal or bad service! The staff are all very friendly and efficient. Keep up the greatness! read more

This store hires the most racist blacks. I'm polite and always say thank you and please... I get deliberately cracked taco shells EVERY time!! And with an attitude. They are rude to whites and this has been going on for a year at least. I'm just now willing to say something because I'd like to have tacos made and served correctly!!! And without a bad attitude against anyone. This is a serious problem. I refuse to eat there again. read more

Not totally surprised... But extremely irritated. Why does Taco Bell have such an problem getting an order correct? They repeat it back to you... It's on the screen correctly... And what's in your bag is not what you ordered. Another fail for Taco Bell especially the Moseley location! Wasted time and money ... and now sad cause I didn't get my burrito supreme. Shame on you, Taco Bell! read more

I walked in and waited to place an order and no one greeted me, just scurried from the back to front counter "busy" with the drive thru. During that time the supposed cashier looked me in the face from the back of the kitchen and ran immaturely -- then I realized this was happening on purpose. I addressed with with the manager manny? Or something with an M, and he said blankly "ok" and mumbled something under his face mask. Then repeated himself "WE SAID SORRY" like he didn't give any care. Horrible way to treat a patron and I wasted 15 mins. read more

Taco Bell - Dining area - Fast Food Near Me - Midlothian, Virginia

They are always busy, must be doing something right. Most days when I drive by there is a long line at the drive thru. Today was one of those days. I saw 1 person leave because it was taking forever. If it wasn't raining I would have went inside. I always have a good experience here. I know they could get the food out faster but then it may not be correct or as fresh. I am willing to wait a little longer for quality. read more

Taco Bell - Drive thru - Fast Food Near Me - Midlothian, Virginia

worst location ever. Service is rude, food was gross. Crew was all talking and carrying on in the back hudband asked if he could place an order a few minutes later a lady came out on her cell phone asking the person to hang on she had to "deal" with a customer. . got food home and it wasn't edible....so much for giving them another chance really....last time ever going there. read more

If I could give them a zero I would. The lady rushed our order at the drive thru window. Then when we got to the window paid for our and she dropped our order passing it to us out the window. The manager said they were going to remake our order. So we waited and Then they gave us a food order we did not ask for. We just wanted our money back lol !!! read more

This Taco Bell rivals Wendy's for being the worst drive thru in midlothian. As I type this I've been sitting in park in the drive and thru line for ten minutes-ridiculous. To top it all off, I verified at the window that my order didn't have lettuce on it; was told it didn't. Opened it to check (because I've played this game before) and OF COURSE it has lettuce so now I get to go back in and have them remake it. They then proceed to take back my entire bag of food instead of just the two things that need to be remade (WHY!?) and I get to wait for ten more minutes while they figure out HOW TO NOT PUT LETTUCE ON A CHALUPA. To round out this exceptional experience I get home and they forgot part of my husbands order entirely. I can forgive mistakes when the service is quick. This was a 40 minute drive thru trip. Just skip this Taco Bell. read more

Bro I literally went it at 9:20 which I know sounds rude because it's so late but there lobby was closed I just wanted a drink I was speaking to a man and he had no manners and hung up on me read more

I have gone back to this Taco bell to give it a second chance. The last couple of times I went has been good. The food has been consistently done correctly and no food is missing. Service has gotten a lot better and the employees working there are doing good. read more

This is the best Taco Bell ever! Buy a subscription and get a taco everyday. Happy hour between 2-4

I rarely do reviews on a fast food place. But my wife wanted Taco Bell. This location really impressed me. Talk about great customer service!!! read more

Worst Taco Bell I have ever been to. Multiple visits and always a long wait in the drive through. Last time I went they ripped me off when they gave me the wrong order completely. I will not ever be going back here. They should just close this one down. Super angry at these people. read more

Their computer is never working and apparently management is cool with this. Don't bother

The worst taco bell ever I have everything in video the way she was acting and we told her about the beans to switch to refried beans also... she was racist too! When I called to ask for manger number she said do what ever you want post it everywhere I don't care and it's sad to see that management is ok with that. We know the manger really well...it's just sad. Don't ever go back here if you want your order to be right or even have good customer service! read more

Taco. Bell. Fail. I went to Taco Bell with my (excited) kids. I pulled into the drive through. Here is the transcript from my interaction: Employee: Can I take your order? Me: Good evening! May I please get a bean burrito... Employee: We don't have bean burrito shells; you can only get tacos. Me: Employee: Can I get you anything else? Me: No thanks. What a joke. #tacobellfail read more

That's right!! 5 freaking stars!!! This place has turn 180 degrees since the last time I have been here (2 years). My tacos were the best Taco Bell tacos I have ever had (and no, I'm not high). Lots of meat, lots of FRESH crispy lettuce and hot, crunchy shells!! I also had a been burrito that was absolutely delicious!! And did I mention the friendly and polite service!?!? Keep up the good work! read more

I ordered online through the app for pick up the veggie power burrito and a few other items for my kids and they messed up my order and made the veggie power bowl instead of the burrito. I went back in to say I ordered the burrito, the manager said something about, people get made because the burrito doesn't have rice. I showed her the order and specifically ordered the BURRITO not the bowl and could they just add the veggie bowl to a tortilla make it a burrito. She said to the guy making the orders make this chicken bowl to burrito, I said it's veggie no chicken. I do not eat meat. They remade and I took it to an event to eat, unwrapped it and they added chicken. When I call to speak with someone to get a refund the phone just rings, no one picks up. Check you orders before leaving the store. read more

I'm in town visiting from Tampa. I have stopped in this restaurant several times. The service is amazing!! The food was always made correctly with specifics! Great staff and Outstanding customer service! Please let the staff know I appreciate their superior customer service! Thanks Dr. Williams read more

Went to get four boxes of Chalupa for Xbox entry and even-though I mentioned it to them, they put Chalupa's in normal wrapping. Someone told me that some employees do that for a chance to win Xbox without paying $6 per Chalupa read more

This has become the worse Taco Bell. I've tried to visit three separate times, and every visit something is wrong. They either can't place orders because of a computer problem or they will only take mobile orders. Half the time the app doesn't work, so I'm done with this place. Who is running the show here? Management needs to get their act together. read more

You May Catch Something You Don't Want Here!!! I walked in for a quick snack and walked right out when I saw this. I needed to wait for the cashier/food handler, who had been busy taking out trash. She came in from the dumpster, rubbed a little hand sanitizer on her hands and said "can I help you". I said, "aren't you going to wash your hands?" She said, "I can wash my hands for you, if you waant". I said, "thanks anyway", and quickly walked out. Excerpt from the food safety site: http://www.foodsafetysite.com/resources/pdfs/EnglishServSafe/ENGSection4.pdf "Instant Hand Sanitizers Instant hand sanitizers should only be used on properly washed hands. Therefore, food workers must always wash their hands before the hand sanitizer is applied. Hand sanitizers can never replace handwashing. Furthermore, only hand sanitizers approved by the Food and Drug Administration (FDA) can be used in a restaurant." read more

Pulled in at 12:15 and the location was closed despite the open sign being on. Called and gave a friendly suggestion that if they were closed, they should probably turn the open sign off. Person who answered the phone was rude and hung up. read more

I was craving a Mountain Dew Baja blast and a cheese quesadilla with NOTHING but the cheese on it and we ordered it just as we wanted, but as soon as we got home there was chicken and the jalapeño sauce! The only thing they got right on my order was the drink! I now have to make my own cheese quesadilla from scratch, taking away my time from work. Usually I would let it slide because this usually doesn't happen and I know how difficult it is to work in a fast food place, but it just really disappointed me because I was really looking forward to their cheese quesadilla and I can't eat it because I'm a vegetarian and anything spicy doesn't mix well with my stomach but I'd still come back because as I said this usually doesn't happen and their food is usually delicious read more

Horrific customer service. The staff is extremely rude. The person at the window who handed me my food and took my payment didn't say a single word to me thought our whole interaction.... he literally just held his hand out the window and waited for me to put my card in his hand. Food came out quickly but the workers were just nasty. read more

So I came through the drive thru at 12:45am after a long shift and let me tell you everytime I come after 12 the employees sound like they hate their job and want to rush you out, but the employee named Daijon, sounded so enthusiastic for almost being 1am. He makes the store more enjoyable and I hope he doesn't leave because I'll be making more trips back if he's there! read more

This location NEVER gets my order right the first time and sometimes not even the second time. I had a very bad experience 8/22/17 around 6:10 at the drive thru. I ended up just leaving with what they gave me because I gave up. All I wanted was a chalupa with potatoes, gauc, and pico. That was too difficult for the genius' working. I got to watch them give me side eyes and laugh at me through the window when I asked for it to be fixed. I didn't even try to have it fixed the second time when it was missing the gauc. At that point they lost my trust as a customer. I paid $4.50 for a chalupa with potatoes and pico. read more

I ordered nacho fries and a Mexican pizza to go. Whe ordering, Jordan C regarded me with a snide demeanor. When I addressed the messy food, he scoffed and brought it back to the kitchen to be remade. When the next one he brought out was equally as messy and unappetizing, he asked why I didn't want it. I replied that it was a mess and asked if he would eat it. He scoffed rolled his eyes, and smirked at me as a manager approached. She offered to remake it or give me a refund. During the course of my conversation with the mgr, Jordan smirked at me the entire time. I asked if he was going to continue his behavior. He nodded. I told him that his attitude was terrible, that if he ever intended to work elsewhere, that was the first thing that he should fix. Manager said that food was unlikely to be any better, and that she had to rely on the help she had. Jordan had already received one write-up, and this would earn him a 2nd. He then told me that he would be sure to make my food next time, obviously a threat. he is unemployable in any respect - he is his own worst enemy. I saw him walking though the BoH, putting his fist to the wall. I would give his position to someone more deserving. read more