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Enterprise Rent-A-Car

Enterprise Rent-A-Car

(104 reviews)

We had a need for a car rental and came to Enterprise. They were friendly and attentive, very…read moreknowledgeable about their products and not pushy on the extra insurance. On the return date, the wrapping up was fast and easy. This was one of the best Enterprise experience and we would highly recommend this location for your car rental need.

My mom surprised me with a visit and unfortunately I wasn't able to take time off of work to drive…read moreher around. She wanted to rent a car so I took her on Monday to enterprise since I had corporate discount I wanted to try and use. I had already downloaded the enterprise app and had made reservations to pick up a car at 12pm. There was two staff members working that morning. One was on the phone with a customer who kindly greeted us when we arrived and other was with another family. The guy with the 1/4 sleeve ended up helping me with my pick up. Asked me to verify that I work for the corporation since I used the discount. Tried to utilize my mom's debit card to pay for the rental but unfortunately their policy is no debit cards are accepted for out of state residence which I thought was weird but I didnt fight it. I ended up using my credit card to pay for the rental and there was an additional $300 deposit on top of the reservation that gets refunded when you return the vehicle. Viewed the car, signed off on it and sent my mom off to do her errands. She calls me later telling me that the AC in the car was not working and tried to go back in to let them know because she didn't want to be liable if she returns it and they thought she broke it. My mom doesn't speak english but luckily my grandma did but they said they were unable to do anything for her. Mind you it is high 80 degrees this week so I was upset that my mom got a vehicle that does not have AC. A random number texts me the following day to ask me of my experience from enterprise and kindly it was the store manager. I expressed my frustration that my mom was given a vehicle that didn't have working AC. He kindly assisted me and apologized for her experience. He allowed my mom to go in and exchange her car without me being present which turned my experience around with Enterprise. Overall, I highly appreciate Evan's time for reaching out and helping my mom. He was very friendly and knowledgable. Made me worry less for my mom so I appreciate his assistance.

Enterprise Rent-A-Car

Enterprise Rent-A-Car

(361 reviews)

Thank you, Leslie, for taking care of me and listening to my needs and concerns…read more I chose this Enterprise location because they're open on Sundays, which is rare for car rental places. It was definitely busy, but the team still made a real effort to help everyone as quickly and efficiently as possible.

When I first dealt with this enterprise I was offered a vehicle that "was just in a minor accident"…read moreor wait for another vehicle. We chose to wait for another vehicle. When that vehicle showed up, it smelled like cigarette smoke. It was disgusting and we had no choice but to take it because we were in a hurry. Upon returning that Sunday night, there was NO parking on their property to drop off the vehicle. We were told to park on the street and buy a parking pass in which we did so. Luckily that was the end of things. However our second visit wasn't so lucky. My second experience, again, I had to park my vehicle on Main Street on Sunday night because their lot was full of vehicles. I purchased a parking pass as well. A few days later I was informed that the vehicle was ticketed because you are not allowed to park on Main Street overnight. In addiction, I was charged a $25 fee. So in total.... I paid $100 ($5 parking pass + $25 fee from enterprise + $70 citation) for parking on Main Street overnight because ENTERPRISE does not have enough parking to accommodate vehicle drop offs. This is wrong that customers should have to foot the bill because ENTERPRISE does not know how to properly move around its vehicle fleet to accommodate vehicle drop offs. If we don't park on Main Street, there is literally no parking in the surrounding neighborhood either because those people living there also park their vehicles on the street. I will NEVER EVER go to this location again. I am very disappointed that the solution set forth by Enterprise is to buy a parking pass if there is no parking on their lot. This is not okay and they know it. Please save your generic copy and paste response. YOU need to talk to your branch directly and solve this issue internally. I am done reaching out.

Well Auto - usedcardealers - Updated May 2026

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