I recently had an outstanding experience at the Enterprise in Norco on Hammer Avenue. Noelle, the…read morebranch manager, provided excellent customer service she was extremely helpful and went above and beyond to make the process smooth and stress-free. Additionally, Miguel picked us up from the location where we had dropped off our vehicle for repairs, and he was very professional and courteous throughout the ride. His helpful attitude made the experience even better. Because of the amazing service from Noelle and Miguel, I will definitely use this Enterprise branch again in the future. They deliver truly great customer service!

Customer service is the worst! It's outsourced and we all know what that means! I was looking for a…read morecertain type vehicle. They told me they had one. I asked for the direct number to the Norco office. They gave me a 951 number. It went right back to outsourcing. I hung up and drove down there. There was one in the lot. I go inside the building and ask if they have the vehicle I'm looking for. The guy says no. We don't have any. I ask what about the one out in your lot? He tells me that it's offline because it's going to auction. So outsourcing customer service tells me they have one. I drive down there. And yes they do right there in the parking lot. So I ask him if he could check on his computer where I can find one. He said he couldn't do that! Wow! What great customer service! I'll never step foot in an enterprise car rental office again!

Needed a rental car for our road trip this Spring. We rented a mini-van from Enterprise here in…read moreEastvale. Received great service. Only issue. I could not drop off the car early. They don't have a key drop off box.

Very Disappointing Experience & Poor Customer Service…read more I called ahead and was clearly told that I only needed my driver's license and debit card to rent a car. When I arrived, I was told something completely different. The employee was also extremely rude and unprofessional, which made the experience even worse. I wasted my time and paid for an Uber to get there because I was given incorrect information over the phone. If your rental requirements are different, customers should be given the correct information before making the trip. Very disappointing experience. I would not recommend this rental company. I'll be using Turo instead--the app is easier, the process is more convenient, and I've had a much better experience.

Overall, this was a very bad experience. Based on what I went through, I would not recommend this…read morelocation. A few weeks ago, I reserved a Toyota Camry, but when I arrived, they did not have the vehicle I had reserved. The car we were given was a hybrid, but the battery was dead when I got in it. The vehicle was also dirty inside. They initially tried to give me a smaller car, which was not what I wanted. To their credit, they eventually provided a complimentary upgrade to an SUV, which I appreciated. The bigger issue occurred when it was time to return the vehicle. I arrived on the scheduled return date, but the office was completely closed. The doors were locked, there was no sign posted, and no one answered when I knocked. I contacted corporate, and they instructed me to take a photo of the vehicle in front of the building to document that I was there on time and email it to them, which I did. When I returned early the next morning, the staff member I spoke with, Noori, was very rude and unwilling to listen to my explanation. I was told I would be charged additional fees, including a late fee and a fuel charge. I explained that I had attempted to return the vehicle on time, but the office was closed and unattended. Despite providing the details of what happened, I was repeatedly told that the location was open, that they do not make mistakes, and that there would have been a sign on the door. My original charge was supposed to be around $130, but after the additional fees it increased to approximately $330. Corporate has only agreed to refund $100, even though the situation was caused by the office being unavailable when I arrived to return the vehicle. While I appreciated the complimentary SUV upgrade, the poor customer service, lack of accountability, and unexpected charges left me very dissatisfied with my overall experience.

Really came through in the clutch! The vehicle was exactly what we needed! Excellent!read more

I need a rental car I called around. I kept getting call services then I got a reservation at Hertz…read moreand when I called to tell him I was coming they said oh you'll just have to show up and wait. It's first come first serve even with the rental reservation!!! Then I called Avis. They personally answered the phone. He said yes they have a car I walked in. He handed with Keyes I made a couple of signatures and I was out driving onto my appointment in less than 10 minutes. Amazing. This is what customer service is well done

I normally don't leave reviews, but my recent experience with Avis was frustrating enough to speak…read moreup. When I picked up the rental car, it was clearly not cleaned--as shown in the attached photo of the cupholder, which had dirt, crumbs, and even a piece of trash left behind. On top of that, the car had a bad smell that made the ride uncomfortable from the start. To make matters worse, when I returned the vehicle, I was told the gas tank wasn't full, even though I had filled it completely just before drop-off. I was forced to drive back to the gas station, waste more time, and take a video of the pump clicking off to prove the tank wouldn't accept more fuel. Absolutely ridiculous. Between the poor cleanliness and the unnecessary hassle with the gas, this was one of the worst rental experiences I've had. I expected more from Avis.

Always an amazing experience! Staff is always professional and kind . And they always offer me a…read morefree upgrade when they can. I always book in advance and things go smoothly.

This place is a scam artist. Do not rent from here. Go to Ontario airport instead…read more It was a bait and switch. We booked in advanced and paid in advance for $55.85 a day vehicle. They claimed they didn't have the car when we showed up and the girl at the checkout had the audacity to propose that we upgrade the car with an addl $45/day charge for their mistake??? So now they are charging me extra for their incompetence, I'm out $200 extra. There was no discounts offered, nothing. We followed Hertz rules and regulations and this was the treatment we got? I'm stuck because I needed a car today. I could have booked somewhere else instead of paying $100/day fee. You guys should be sued and put out of business. I will file a complaint about your business everywhere for your crappy business practice. I have used Hertz before and this was the first time I was treated like this. This is so unacceptable.

My experience with Enterprise in Corona have consistently been positive. The staff are friendly and…read moreprofessional. The cars are always clean, inside and out with a full tank of gas. The cars we've reserved online is exactly what we get when we pick the car up . There was one occasion when the reserved car was not available, however , they rectified it by giving us an upgrade . Additionally, I really appreciate the service they provide by driving me home ( within 6 miles) after dropping off the rental . Great customer service guys!!! Thank you .

if you reserve your reservation for a given time they will give it away instantly. I had driven 35…read moremins in traffic for my reservation that was confirmed. And they gave it away. Guess they don't respect policy or their customers just money

I honestly love this location as it's not busy so getting your rental is fast. The staff is always…read morepolite and helpful. They always have a variety of vehicle which make it easy to just walk in and get your rental last minute. Definitely recommend this location and rental establishments.

Returned my rental here. One note if you are coming off interstate 10 and on South haven drive,…read moremake sure you turn right at east airport drive. There was no signs saying to turn right. Afterwards then there is signs on where to go. The person who greeted us on the return was really nice and friendly. She asked us how our rental was and if we had any issues with the vehicle. Overall a pleasant return. They have a shuttle service that goes to the airport terminals. Keep in mind that terminal 4 is one of the last stops on the shuttle. So it takes about 20-25 minutes to go around the airport before it gets to terminal 4. Make sure you have enough time allocated for this.

The car was really nice, this was a business trip . I will for sure look into this rental company…read morein the future trips to the Oakland area.

Hats off to you for saving my family's road trip by having a van ready and available when your…read morecompetition failed to honor their commitment and left is high and dry. You are low key, few words but you get the job done at a reasonable rate. Don't have to spend much on advertising or publicity. Just keep waiting to pick up the ball when the national chain fumbles. I checked their website and they are still offering the 15 passenger although they can't provide them when you go to pick it up! Next time I will avoid the middle man.

This rental company is horrible!!! I had reserved a 16ft truck and when I went to pick it up they…read moregave me a 12ft truck and charged me the full price. Apparently they give priority to one way travelers over in town. I was not informed and had to make multiple trips with the small truck that I would not have had to do if I had the larger. The only thing the owner said to me was "well you can go else where" Horrible. A good note- the young woman helping me was extremely sweet and felt horrible over the situation.

If I could give this place a zero star I would…read more Called and spoke to someone who worked there and reserved a 16' truck the following day pick up. She said she didn't have a 16' but a 10' was available and she would reserve that one for us and if a 16' become available when we went in then she would give us the 16' Went in the next morning and NO TRUCKS WERE AVAILABLE. Our appointment time was 8:30 and she tried to correct me and say it was at 9:00 a.m. I asked her how could we reserve a truck if they were not available. She blamed the system and said "sometimes the system does that when you do it online" I said "I'm sure it could but I actually spoke to someone in this office" she had nothing to say after that. As we were leaving she called from her office to us the opposite side of the building by the door as said "I'll check for a 16' now" EXCUSE ME! Get up out of your chair, walk over to us or something, instead of screaming it from your office. She then said someone was to return a truck at 11:30 and we could get that one. She would call us, at 10:45 she called and said there would be no truck Customer service needs some service in itself. And def don't make reservations for trucks that don't exist. Never again.

Very nice and reliable rent a car place that even picks you up and drop you off after renting a…read morevehicle. Very fast and easy service that gets you right in your rental car with no hassle or problems at all. The employees are very professional and knowledgeable so feel free to ask them any questions. Overall great service and I recommend them if you're in the Ontario, California area.

They are crooks they try to charge me money per day and the dealership supposed to pay for it…read more But they took my deposit beforehand and didn't even told me about the fee now after I cancelled right away they won't pay me back my deposit beforehand for 3 days later I told to the manager and he give the wrong number for the corporate office Now I am waiting in the sun for the dealership to pick me up