I recently had an outstanding experience at the Enterprise in Norco on Hammer Avenue. Noelle, the…read morebranch manager, provided excellent customer service she was extremely helpful and went above and beyond to make the process smooth and stress-free. Additionally, Miguel picked us up from the location where we had dropped off our vehicle for repairs, and he was very professional and courteous throughout the ride. His helpful attitude made the experience even better. Because of the amazing service from Noelle and Miguel, I will definitely use this Enterprise branch again in the future. They deliver truly great customer service!

I had to get a rental while my car was out for service. Noelle, the Branch Manager and Shantelle…read morewere amazing! Very welcoming, and efficient. Honestly, one of the best experiences I have had at an Enterprise in a while!

This location has saved me a number of times. I've relocated to the area from New York recently so,…read morewhile I've been without a personal vehicle for the time being, my situation has consequently classified myself as a bit of a regular for the branch. The employees here have consistently gone above and beyond and kept me on the road for work. The two current associates, Kobi and Jim I believe, are always extremely kind, personable, and reliable in ensuring that I've got a clean/working vehicle to get my day started and anytime I'm needing to make a modification they happily are able to oblige. Always glad to provide my business to this location and will gladly continue to do so.

Came in on a busy holiday weekend and Jim was working alone. Despite that he took care of us and…read morewas very efficient. Thank you Jim!

Overall, this was a very bad experience. Based on what I went through, I would not recommend this…read morelocation. A few weeks ago, I reserved a Toyota Camry, but when I arrived, they did not have the vehicle I had reserved. The car we were given was a hybrid, but the battery was dead when I got in it. The vehicle was also dirty inside. They initially tried to give me a smaller car, which was not what I wanted. To their credit, they eventually provided a complimentary upgrade to an SUV, which I appreciated. The bigger issue occurred when it was time to return the vehicle. I arrived on the scheduled return date, but the office was completely closed. The doors were locked, there was no sign posted, and no one answered when I knocked. I contacted corporate, and they instructed me to take a photo of the vehicle in front of the building to document that I was there on time and email it to them, which I did. When I returned early the next morning, the staff member I spoke with, Noori, was very rude and unwilling to listen to my explanation. I was told I would be charged additional fees, including a late fee and a fuel charge. I explained that I had attempted to return the vehicle on time, but the office was closed and unattended. Despite providing the details of what happened, I was repeatedly told that the location was open, that they do not make mistakes, and that there would have been a sign on the door. My original charge was supposed to be around $130, but after the additional fees it increased to approximately $330. Corporate has only agreed to refund $100, even though the situation was caused by the office being unavailable when I arrived to return the vehicle. While I appreciated the complimentary SUV upgrade, the poor customer service, lack of accountability, and unexpected charges left me very dissatisfied with my overall experience.

Don't come here. They called US about a car THAT was NOT guaranteed until after we had already got…read moreanother van. And we DID call but can you guess what happened? Nobody picked up after multiple times of calling when we had found a vehicle somewhere else. Unbelievable customer service. In no Way did they ever try to solve the solution or be respectful. And trust me whoever told me "we will not be selling you a vehicle " no need because we will NOT be coming back! Neither should anyone else.

I normally don't leave reviews, but my recent experience with Avis was frustrating enough to speak…read moreup. When I picked up the rental car, it was clearly not cleaned--as shown in the attached photo of the cupholder, which had dirt, crumbs, and even a piece of trash left behind. On top of that, the car had a bad smell that made the ride uncomfortable from the start. To make matters worse, when I returned the vehicle, I was told the gas tank wasn't full, even though I had filled it completely just before drop-off. I was forced to drive back to the gas station, waste more time, and take a video of the pump clicking off to prove the tank wouldn't accept more fuel. Absolutely ridiculous. Between the poor cleanliness and the unnecessary hassle with the gas, this was one of the worst rental experiences I've had. I expected more from Avis.

I need a rental car I called around. I kept getting call services then I got a reservation at Hertz…read moreand when I called to tell him I was coming they said oh you'll just have to show up and wait. It's first come first serve even with the rental reservation!!! Then I called Avis. They personally answered the phone. He said yes they have a car I walked in. He handed with Keyes I made a couple of signatures and I was out driving onto my appointment in less than 10 minutes. Amazing. This is what customer service is well done

Always an amazing experience! Staff is always professional and kind . And they always offer me a…read morefree upgrade when they can. I always book in advance and things go smoothly.

I have been trying for 2 days to get a hold of someone in the office. The phone just rings and…read morerings and eventually gives a busy signal. I have been trying to extend my rental and it won't let me do it online and when I call Hertz directly they are telling me I have to call the location directly.

The start of the experience here wasn't that good... Came…read morefor my appointment and they didn't have the size car I had reserved. Had to wait until someone came to return a vehicle.... I was in such a hurry as our family roadtrip was delayed they weren't even able to wash/clean the car before we took it. The woman didn't seem apologetic and kind of "it is what it is", no sympathy for our situation the rental company put us through. Check out was better, Jeremiah was very nice. I received a very tiny discount but not what I expected for the trouble we received upon pick up....

Antony has superior dispute resolution skills. Managed like tough rental car situation very…read morepolitely, professionally. Deserves to be promoted to a manager. Thanks, for saving the grace of our vacation from a rental car that wasn't optimum but made it with the superior problem solving skills.

I honestly love this location as it's not busy so getting your rental is fast. The staff is always…read morepolite and helpful. They always have a variety of vehicle which make it easy to just walk in and get your rental last minute. Definitely recommend this location and rental establishments.

Returned my rental here. One note if you are coming off interstate 10 and on South haven drive,…read moremake sure you turn right at east airport drive. There was no signs saying to turn right. Afterwards then there is signs on where to go. The person who greeted us on the return was really nice and friendly. She asked us how our rental was and if we had any issues with the vehicle. Overall a pleasant return. They have a shuttle service that goes to the airport terminals. Keep in mind that terminal 4 is one of the last stops on the shuttle. So it takes about 20-25 minutes to go around the airport before it gets to terminal 4. Make sure you have enough time allocated for this.

The car was really nice, this was a business trip . I will for sure look into this rental company…read morein the future trips to the Oakland area.

Hats off to you for saving my family's road trip by having a van ready and available when your…read morecompetition failed to honor their commitment and left is high and dry. You are low key, few words but you get the job done at a reasonable rate. Don't have to spend much on advertising or publicity. Just keep waiting to pick up the ball when the national chain fumbles. I checked their website and they are still offering the 15 passenger although they can't provide them when you go to pick it up! Next time I will avoid the middle man.

This rental company is horrible!!! I had reserved a 16ft truck and when I went to pick it up they…read moregave me a 12ft truck and charged me the full price. Apparently they give priority to one way travelers over in town. I was not informed and had to make multiple trips with the small truck that I would not have had to do if I had the larger. The only thing the owner said to me was "well you can go else where" Horrible. A good note- the young woman helping me was extremely sweet and felt horrible over the situation.

If I could give this place a zero star I would…read more Called and spoke to someone who worked there and reserved a 16' truck the following day pick up. She said she didn't have a 16' but a 10' was available and she would reserve that one for us and if a 16' become available when we went in then she would give us the 16' Went in the next morning and NO TRUCKS WERE AVAILABLE. Our appointment time was 8:30 and she tried to correct me and say it was at 9:00 a.m. I asked her how could we reserve a truck if they were not available. She blamed the system and said "sometimes the system does that when you do it online" I said "I'm sure it could but I actually spoke to someone in this office" she had nothing to say after that. As we were leaving she called from her office to us the opposite side of the building by the door as said "I'll check for a 16' now" EXCUSE ME! Get up out of your chair, walk over to us or something, instead of screaming it from your office. She then said someone was to return a truck at 11:30 and we could get that one. She would call us, at 10:45 she called and said there would be no truck Customer service needs some service in itself. And def don't make reservations for trucks that don't exist. Never again.

Very nice and reliable rent a car place that even picks you up and drop you off after renting a…read morevehicle. Very fast and easy service that gets you right in your rental car with no hassle or problems at all. The employees are very professional and knowledgeable so feel free to ask them any questions. Overall great service and I recommend them if you're in the Ontario, California area.

Lifesavers in the Middle of a Volvo Meltdown…read more If I could give more than 5 stars, I would. We've been going through an absolutely horrendous car situation (multiple dealership visits, no AC in triple-digit heat), and the Ontario Enterprise team (Cameron)has been nothing short of amazing. Every single person we interacted with was kind, understanding, and efficient -- exactly what you need when your day is already upside down. They got us into a rental quickly, explained everything clearly, and never made us feel like we were just another transaction. In a week full of frustration, their professionalism and empathy were a true breath of fresh air (literally -- the AC in the rental worked perfectly!). Thank you, Ontario Enterprise, for turning a nightmare into something bearable. You've earned a customer for life.