I recently had an outstanding experience at the Enterprise in Norco on Hammer Avenue. Noelle, the…read morebranch manager, provided excellent customer service she was extremely helpful and went above and beyond to make the process smooth and stress-free. Additionally, Miguel picked us up from the location where we had dropped off our vehicle for repairs, and he was very professional and courteous throughout the ride. His helpful attitude made the experience even better. Because of the amazing service from Noelle and Miguel, I will definitely use this Enterprise branch again in the future. They deliver truly great customer service!

Super efficient front desk team - this place is ran with genuine care and urgency . I was taken…read morecare of from beginning to end with the ladies upfront . Thank you guys for your service !

The start of the experience here wasn't that good... Came…read morefor my appointment and they didn't have the size car I had reserved. Had to wait until someone came to return a vehicle.... I was in such a hurry as our family roadtrip was delayed they weren't even able to wash/clean the car before we took it. The woman didn't seem apologetic and kind of "it is what it is", no sympathy for our situation the rental company put us through. Check out was better, Jeremiah was very nice. I received a very tiny discount but not what I expected for the trouble we received upon pick up....

Antony has superior dispute resolution skills. Managed like tough rental car situation very…read morepolitely, professionally. Deserves to be promoted to a manager. Thanks, for saving the grace of our vacation from a rental car that wasn't optimum but made it with the superior problem solving skills.

Always an amazing experience! Staff is always professional and kind . And they always offer me a…read morefree upgrade when they can. I always book in advance and things go smoothly.

Don't be fooled by its convenient location. They allow pick until 5pm, however they close at 5pm…read moreand they will not even wait five minutes if you're a little late. I had to change my pickup time due to an emergency and when I arrived at just past 5, no one was there. No notice, no warning. I had to drive to Ontario airport to get another vehicle and it cost me an additional $200. When dropping the car off at the Corona location and letting them know of my experience, they were unapologetic and blamed corporate for not paying overtime and she admitted she located the door and left a 5pm. Not impressed.

I normally don't leave reviews, but my recent experience with Avis was frustrating enough to speak…read moreup. When I picked up the rental car, it was clearly not cleaned--as shown in the attached photo of the cupholder, which had dirt, crumbs, and even a piece of trash left behind. On top of that, the car had a bad smell that made the ride uncomfortable from the start. To make matters worse, when I returned the vehicle, I was told the gas tank wasn't full, even though I had filled it completely just before drop-off. I was forced to drive back to the gas station, waste more time, and take a video of the pump clicking off to prove the tank wouldn't accept more fuel. Absolutely ridiculous. Between the poor cleanliness and the unnecessary hassle with the gas, this was one of the worst rental experiences I've had. I expected more from Avis.

Great customer service! Download the app! You get a much better deal through the app by adding…read morediscounts like AAA or Amazon Prime. I've been renting off and on for about a year. The car is not always clean, sanitized or smelling great. It's a hit or miss! The SUV's are the best and usually brand new with very low miles. The midsize cars are a bit older. I love that they have a bigger selection of cars compared to other locations. They have the Tesla. Unfortunately the one I got smelled like smoke, no floor mats and not well maintained. I hate to say this but I blame the previous customers for the scratches etc. Tesla Model 3 short range: a full tank cost about $20 to charge total. Tesla superchargers take about 30min to fully charge. All electric cars you must return with 70% minimum. The charging cost comes out of the DEPOSIT. Honestly, I feel if you want Avis to carry good spotless cars then customers need to take responsibility as well my opinion. NO SMOKING (obviously), however if you choose to smoke in your rental please leave a couple of cherry car fresheners inside the car and leave windows open. The staff are accommodating when you come in at the right time. Like I said it's a hit or miss! They do have a drop-off window of 29 minutes max. There's an extra charge if it goes over. As a courtesy, I usually call in to let them know if I'm running late. It's a busy location since it's the only Avis in Corona. Avis in Chino barely has any cars. Enterprise rental also has a very small selection. There is a $12 charge to extend. The daily rates changes if you wait til the last minute. Extend right away if you can. All billing issues need to be addressed with the 1-800 customer service line. They will NOT resolve any billing issues over the counter. I can't stress enough to CYA!! When picking up, address any damages with the staff before driving off. Let them know! TAKE PICS of every single thing that looks like a scratch or dent (inside & out). If the car smells funky let them know before driving off the lot. It literally takes a minute to take pictures. When dropping off, fill up the tank (take a pic of the gas gauge, return it clean (inside at least) and drop it off on time. I definitely recommend!!

Overall, this was a very bad experience. Based on what I went through, I would not recommend this…read morelocation. A few weeks ago, I reserved a Toyota Camry, but when I arrived, they did not have the vehicle I had reserved. The car we were given was a hybrid, but the battery was dead when I got in it. The vehicle was also dirty inside. They initially tried to give me a smaller car, which was not what I wanted. To their credit, they eventually provided a complimentary upgrade to an SUV, which I appreciated. The bigger issue occurred when it was time to return the vehicle. I arrived on the scheduled return date, but the office was completely closed. The doors were locked, there was no sign posted, and no one answered when I knocked. I contacted corporate, and they instructed me to take a photo of the vehicle in front of the building to document that I was there on time and email it to them, which I did. When I returned early the next morning, the staff member I spoke with, Noori, was very rude and unwilling to listen to my explanation. I was told I would be charged additional fees, including a late fee and a fuel charge. I explained that I had attempted to return the vehicle on time, but the office was closed and unattended. Despite providing the details of what happened, I was repeatedly told that the location was open, that they do not make mistakes, and that there would have been a sign on the door. My original charge was supposed to be around $130, but after the additional fees it increased to approximately $330. Corporate has only agreed to refund $100, even though the situation was caused by the office being unavailable when I arrived to return the vehicle. While I appreciated the complimentary SUV upgrade, the poor customer service, lack of accountability, and unexpected charges left me very dissatisfied with my overall experience.

Don't come here. They called US about a car THAT was NOT guaranteed until after we had already got…read moreanother van. And we DID call but can you guess what happened? Nobody picked up after multiple times of calling when we had found a vehicle somewhere else. Unbelievable customer service. In no Way did they ever try to solve the solution or be respectful. And trust me whoever told me "we will not be selling you a vehicle " no need because we will NOT be coming back! Neither should anyone else.

I purchased two vehicles from Inland Auto Exchange over two years ago and was very pleased with the…read moreprocess. I returned recently with an electronic issue on the 2001 Chevy truck I purchased. My mechanic couldn't get it figured out so I spoke with the owner of Inland Auto Exchange, Joey. He was very helpful and took full control of the situation until it was resolved. When I came back to pick up my truck I asked Joey if he new where I could get a good deal on tires and rims for the other vehicle I had purchased previously. Joey took me personally to the America's Tire nearby and helped me get a great deal. I don't know any business that provides the level of service that Inland Auto Exchange does. They truly care about their customers and get to know them on a personal basis. As a business owner myself, I truly appreciate this level of professionalism and will never buy a car or truck anywhere else. If you're in the market for a slightly used vehicle go see Gary and Joey at Inland Auto Exchange. They will treat you right! Dave Hobbs Owner Hobbs Pools Temecula, Ca.

I'll never buy a car from another dealer. This was the best car buying experience I've ever been…read morethrough. I felt like they held my hand through the whole process and I felt so comfortable with the integrity and honesty shown. I've been looking for a specific car and I'm so glad I found inland auto exchange because they found it for me. Joey the owner was very knowledgeable about so many different makes and models and years. His warranty was so inexpensive and I will never buy another car from anyone ever again. I highly recommend inland auto exchange.

Surprised at the reviews for this rental location, because I had a great experience. Jeff, the…read moremanager, helped with my check in and check out and he was amazing on both encounters. He is kind, patient, understanding and very helpful. The car insurance initially approved a sedan sized vehicle, but he informed me that they should provide a vehicle of a similar size. I reached out to the adjuster and got approved for an upgrade! My son was with me both times and Jeff was friendly to him as well. I would not hesitate to come here again. Car accidents and car rentals can be such a headache. Thankfully Jeff made an unfortunate situation better with his excellent customer service.

Ok, I've had bad experiences with enterprise lately, so they gave me some plus points and I decided…read moreto give them another shot. First off, I know maybe this isn't the job you had envisioned for yourself, or the career, but you should treat the job you have like the job you've wanted. That being said, I asked this young long haired guy about his rental vehicles, he said we don't have any. When will you get some. "I do t know " Do you think I can use my points they gave me? "I dont know, I don't know how to use them. "Just go online and order your car" or van" Right here is where Ai will take over people's jobs. #1 rule in customer service is never say "I don't know" Let me find out for you. Damn, I decided just to buy a new car. I'm so disappointed. Long haired guy should be lucky to have a job.

Clean rental cars and great service! Will definitely recommend. They won't disappoint!!!read more

I rented from this company a few times and the cars are always clean, no odors which is a big thing…read morefor me. The owner is flexible to adding dates when needed. Overall very happy with my rental cars.

Came in on a busy holiday weekend and Jim was working alone. Despite that he took care of us and…read morewas very efficient. Thank you Jim!

Very Disappointing Experience & Poor Customer Service…read more I called ahead and was clearly told that I only needed my driver's license and debit card to rent a car. When I arrived, I was told something completely different. The employee was also extremely rude and unprofessional, which made the experience even worse. I wasted my time and paid for an Uber to get there because I was given incorrect information over the phone. If your rental requirements are different, customers should be given the correct information before making the trip. Very disappointing experience. I would not recommend this rental company. I'll be using Turo instead--the app is easier, the process is more convenient, and I've had a much better experience.