My experience with Enterprise in Corona have consistently been positive. The staff are friendly and professional. The cars are always clean, inside and out with a full tank of gas. The cars we've reserved online is exactly what we get when we pick the car up . There was one occasion when the reserved car was not available, however , they rectified it by giving us an upgrade . Additionally, I really appreciate the service they provide by driving me home ( within 6 miles) after dropping off the rental . Great customer service guys!!! Thank you . read more

called and made a reservation for a model three Tesla and when I went to go get it it wasn't there. Secondly, it was poor insurance claim and the guy said he had a specific car available on the lot and I said can you come pick me up for that car he said I can't give you that car until you're actually here so in other words, they came guarantee you shit you get what you get so even if you're saying I'm gonna take that car and you are going to pick it up in like 20 minutes they will not save that car like there is no customer service. There's no whatever they're just gonna give you whatever they got and tough shit cause they do not care about any level of service. Thanks, Kevin. read more

Customer service was very poor. Girl at the front with glasses and long hair was very rude and not willing to help. No eye contact and seemed like I was a bother to her. read more

Anita was awesome! This one woman team took care of my rental smoothly and efficiently. I'm so happy with the service. She handed me keys to a car that was clean and sanitized. Despite the fact that she was the only one in the front office, my husband and I didn't have to wait long! Thank you, Anita!! read more

this experience was horrible. I came in on Wednesday & was offered an Audi, even though we had requested an SUV or a mid-size SUV, but whatever, we didnt want to be difficult. we waited 2 hours for the car to get cleaned, just to be told that we couldn't take that car-- the manager, Jessica, was extremely rude & pushed blame onto the new guy with the glasses, who was actually super kind & helpful. she stuck us into a Hyundai Kona (which made a rattling noise) & let us know that I could come back and get into a larger vehicle... whatever, I call the next day (Thursday) & they say they have no cars & that they'll call me-- they never do. I call Friday morning & they say they can get me into a larger vehicle as long as I come right away. I'm put into a chevy equinox that REEKS of cigarettes. I come back (like I was told to do at 1pm) & Jessica gives us attitude, walks directly past us, refuses to address us after the first interaction, & is not understanding of the situation at all. We waited for over an hour (once again) to be offered a Camry. obviously at this point I'm far beyond trying to get an SUV/mid sized SUV & am just ready to get out of here & stop dealing with the looks from behind the counter. everyone else was helpful, she was just unfortunately not kind at all. read more

I just dropped off my rental and from the reservation to return it was smooth, easy and fast. Employees were friendly, car drove great, the return was pretty quick considering they had 5 other people waiting. I don't know if I got lucky or what but would absolutely rent another car here after my experience. read more

Terrible terrible terrible. The lady literally watched me struggle trying to open the door and bring my bike in because i rode here. Gave me a car that had throw up on the door from previous user. I had to take it to a car wash myself and their excuse was oh yeah we've been having issues with the car wash we use. Avoid this place read more

Piss poor service, lack of efficiency and a lack of urgency. If you have an appointment then you should be a priority. That doesn't seem to be the case. No matter what you reserve online that's not what you will be getting. They end up picking the car for you and or what is left basically. Go somewhere else. Your time is not valuable to them! It shouldn't take over an hour to get my rented in advance car. read more

Enterprise in Corona is Amazing. The whole Staff is so professional & so kind. They work for you & makes sure everything is to your Satisfaction. Kindness goes a long way. Ask for ALLEN. read more

Enterprise Rent-A-Car - Car Rental Near Me - Corona, California

Giving the A team! a whole new meaning- Anita was SO HELPFUL. She assisted me at pick up and return for a car I rented while my work vehicle was in the shop. She was incredibly knowledgeable and kind. Assured me that I can call her if I needed any help during my rental and post rental. Sported a pretty blue suv all week that my kids loved. Second A- Anthony, he was a great driver and easy to talk to while driving me back to the car dealership to pick up my fixed car. Excellent service all around! read more

Enterprise worked smoothly for me and when I needed a ride to my new car, a young man (may have been Matthew but I'm not sure) drove me on his way home. He waited until I was in the new car and the car was in gear before leaving. A fine young man who obviously was raised very well. read more

Do not bother wasting your time with these people -- I should've listened to the other 1 star reviews. The manager denied me my reservation when he asked about my address & when I told him we were staying at a hotel in LA (50mi away) was told that was not a local address & I had to show proof of being checked in to a local hotel. We explained to the manager that we drove into Corona via Semi Truck bc we were there working & wanted to spend 4th of July weekend in LA (bc as truck drivers we can rent cars & stay in hotels in our time off) but this was a foreign concept to them. I explained to them that even if our hotel was in LA we would have to come back to Corona regardless to pick up our semi truck, which is why it logistically made the most sense to rent the car right there in Corona -- they could not care less and still denied our reservation. This location plays by their own rules, not corporate's, so they pretty much do whatever they want. Just a bad distasteful experience really, shameful branch representing Enterprise. read more

Pretty basic experience. This is the second time I have picked up a rental car from this Enterprise Rent-A-Car. Both times, my experience was pretty normal. I don't have any complaint really. This time though, the rental car I was given was dirty. Since I was in a hurry, I just took it and went on with my business. But that seemed like of lame. If you are renting a car, it should be clean. The inside was clean, just the window was dirty and there were water spots on the front windshield. I didn't have any other issues though. Customer service was really good. They got me in and out quickly. The autobody shop, arranged the pick-up and drop off for me. So that was nice. Less for me to worry about. Overall good service. No issues with the car mechanically. It served it's purpose. Just was a little dirty lol Oh also, the parking lots if hard to get in and out. It seems like an odd loft for a car rental place. The way the parking is and the entrance, it can be difficult to get in and out. read more

Enterprise Rent-A-Car - Car Rental Near Me - Corona, California

Reserved a truck for 12pm, went in and they had no available cars. They said they called a day before and left a voicemail, we told them there was no vm and we went back and forth that their team noted that they did, which was a lie. Business can improve by actually leaving voicemails or emails to avoid issues. They should also be responsible for calling other near by enterprises to see if they can fix the issue. read more

Unhelpful staff asking in appropriate questions. Very basic dishonesty displayed at every turn by very basic customer service reps.

I normally LOVE ENTERPRISE however my recent experience I had here was not a very good, I accompanied a dear friend of mine who is in her 70's ( one should think that they would treat the elderly customers with a little more care.... COMMUNICATION is the KEY... I can say that the office was nice and cool, they had a refrigerator in the lobby with NO WATER!,, however JONATHAN SAVED THE DAY!!!! He was very courteous and patient and helpful my friend felt comfortable with him since she is her age it means a lot when others are patient and listen to what you have to say!!' and because of Jonathan, I changed the stars to a four You see it ONLY TAKES ONE PERSON TO MAKE A DIFFERENCE read more

I want to preface by saying, I will never be returning to this location, or any Enterprise if I can help it again. I am a Costco member who normally books car rentals for pick-up at an airport which clearly makes all the difference in supply. But the difference in customer service that I experienced was WILD and not in a good way. I made an appointment weeks ahead, even confirmed a day prior when Melanie called to make it seem like an accommodation at least could be made IF my preferred vehicle was unavailable. But when I arrived a few minutes early for my 5 p.m. Thursday appointment, I ended up not leaving until 6 p.m. with a half ready vehicle that needed an oil change and was the 3rd option I was offered. Which did not include the Jeep Wrangler I had requested weeks ahead. I was told, "We just don't ever have the inventory it will say we do online. I am not sure why but thanks for understanding. " Nora initially helped me but by her means of "handling" the phones at my arrival, to her vomit of the mouth excuses and poor customer service, I should not have expected much. As I waited, the supposed sole and single Jeep Wrangler on the lot to offer was picked up by another customer which I guess I could only assume was booked prior to myself. But noted! Still waiting after declining an obnoxious Uber XL Suburban, I notice Nora decided to assist another customer. By that point I decided to control my irritation and I approached Melanie at the front desk. When I explained my wait time and situation, I really felt she met me with attitude which caught me off guard. It wasn't until I decided to pick up business cards of managers that I saw a level of give a damn and urgency to help me. A customer who should've already LEFT. Eventually I was put in a Jeep Grand Cherokee and she attempted to clean up her facial expression and service, which by that point was a waste but very much so apart of the service I paid for and I am sure Enterprise does. I asked for assistance with the radio set-up which she declined knowledge of nor did she even make an attempt. This actually remained an issue I dealt with my entire trip, Googling and all. I even had to put quite a bit of air in one of the tires and I did not go off-roading or do heavy driving. I dropped off the vehicle only a couple hours prior to my reserved time and the assistant manager Alejandro then tried to charge me for a day extra. I took my time to find my quoted price because I knew it was too high and wrong, which somehow clicked for him to then realize he made an error. Very, very unfortunate experience overall. read more

My mom and I love booking our rentals here. Everyone is so nice and the cars are always in great shape. Allan and Noorhan are so sweet. Allan always provides awesome service and is very accommodating. Highly recommend! read more

This is our go to rental. Employees are attentive and friendly. My favorite person is Allen. He always provides top notch service from pick up to drop off. Highly recommended. read more

Always under staffed, unenthusiastic attitude. Ultra slow service. Lack of knowledge lack of customer service, lack of friendliness. The current staff cannot even tell me about their rewards program! (Like I said lack of knowledge) I only use Enterprise because they are just down the street from me. read more

I contacted customer service Tuesday 11/12/24. I was told I would receive a call in two business days. No one contacted me. Today is 11/15/24. read more

Enterprise Rent-A-Car - She finally wrote the pricing down after I asked. After she told me the incorrect information. - Car Rental Near Me - Corona, California

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We received what I believe was the worse service today by both the rep placing us in the car and who I believe may have been the manager. Hard to say what their titles were as neither provided a name. Not only did they not have the luxury vehicle we reserved but then tried to charge extra for a luxury suv. After they tried to charge extra, they then stated the vehicles needed service when I demanded the free upgrade. EVERY step was a long process... their attitude was one that they could truly care less if we rented a vehicle or not and they could care even less if we were happy customers. I'm in shock on the crap service received! I should also mention that this reservation was made via the Farmers Corporate Acct. If they can treat a corporate account like this, I can only imagine how horribly they treat everyone else! read more

Came on 9/19 to pick up a rental due to insurance claim. They put me in a Ford mustang convertible, which is not acceptable to me or similar to the premium trim level of Nissan maxima or similar. Since I am having this vehicle for more than a month until my vehicle is repaired I would like something that is not a convertible and not a 2 door. My insurance said I could get something similar to my vehicle and this was not it. Nothing else was available at the time. I called and spoke to Nolan the manager on 9/20 who put me on hold and never came back. I called back and then they said Nolan was out of the office. I also reached out and replied to the autogenerated text this place sends and I have yet to receive a response. I'll update my review when and if I am satisfied. read more

Enterprise Rent-A-Car - Car Rental Near Me - Corona, California

Enterprise does not look out for the everyday customers. We had two 15 passenger van reserved for over two months and the day we were going to pick them up, we were told NONE were available. Corporate had confiscated all vans to take to another event (Coachella) and did not have the decency to let us know. We found out the day of rental. There was no apology and no other alternatives offered. DO NOT GO TO THE ENTERPRISE RENT-A-CAR on 6th St in Corona. read more

Terrible customer service from the beginning my reservation I called in just to make sure then when I arrived I dealt with Alex it just got even worse. This location was the absolute worst I ever experienced with Enterprise. I called another location that I have rented from before but ended up going to Avis in town as to not drive cites away on a busy Friday read more

I was picked up promptly at my repair shop and taken to Enterprise to get my rental. Everyone I had contact with was polite and helpful! The car was clean and drove well! I dropped off my rental and was given a ride by Jesse to pick up my repaired car. He was the sweetest man and so friendly! I will definitely be going back if I ever need a rental!! read more

People do not rent a car at this specific location. They refuse to give my sister back her refund who does that??? Not only they don't accept debit or specific credit cards or even cash are you kidding me ??? Who does that ??? This place is a horrible place to ever rent a car. read more

Enterprise as always never fails, their sevice is excellent!! Jonathan was very kind in receiving the rental back and he was very professional and respectful. he made things very easy and I was able to walk away in less then 15min. Thanks you Jonathan!!! read more

CUSTOMER SERVICE COMPLAINT ENTERPRISE On September 6th from 11:45am - 12:30pm 3 employees committed two acts that disappointed me. One customer walked in and expressed to the employees that he had been to two places and was informed that a vehicle had been available, however, upon arriving it was not available. To the employee's and the customer's credibility the Enterprise system that shows vehicles as available were actually not available once he arrived. The employee raised his voice and informed the customer that the system takes 24 hours to update. The customer had been to two different locations and his frustration was palpable. In another instance one of the employees could not control his emotions when someone hung up on him. He aggressively hung up the phone and said, "fuck". This is not consistent with the standards of customer service and professionalism. I recommend the retraining of all employees as no one corrected him. read more

Everyone working there was so kind and made sure each customer was taken care of. The staff was amazing and helpful and very efficient. They didn't miss a beat. I recommend this location. read more

The customer service was ok. They only have one person running back and forth getting you to the rental. However there are four of them behind the counter doing service calls. I was not impressed with the car. It was dated and all wet. The facility outside was very dirty. read more

I confirmed my car online. They called and confirmed the day before too!!! I show up. There's no vehicle ?!available. Wants me to sit and wait days? Hours? Avoid this place at all costs read more

Excellent team and support. It's clear what you pay for and the team was accommodating. Excellent service.

Carlie was the best at handling my rental needs. I will definitely be going back to her in future if I need a rental. She is beyond the friendliest out there in the business My return on rental with Andrew went very smooth as well. They are both very nice :) read more

Fairly good experience renting a car while my car is being repaired from a stolen catalytic converter. The lot is small and the selection wasn't huge which is why I didn't give five stars, but the staff was great to work with and prompt. read more

As a travel agent that is registered with Enterprise and a consumer who is utilizing this branch, as my vehicle is repaired; hands down the worst experience I've ever had with this company. To start I was approved for A luxury vehicle through insurance as, that is the type of vehicle that I own. They provided me the most raggedy convertible mustang ever. I was supposed to be contacted when they were able to provide the vehicle I'm supposed to have and crickets. This vehicle has maintenance lights on, the key battery is low and the windows don't roll up all the way. The seat buzzes when you turn on the heater on. Now let's talk about customer service, or lack thereof. No accountability, no follow-up or follow through. Lauren was rude on the phone, lacks problem solving ability and professionalism. The manager Alex, absolutely no accountability at all, only excuses regarding why the upgrade still hasn't happened. I've been in this rental almost 3 weeks. Do yourself a favor and use the Chino Hills branch , I've used them for years without incident. Although now I'm not sure if I ever want to deal with Enterprise again, nor recommend them to clients in the future. Sad. read more

Enterprise Rent-A-Car - Maintenance lights - Car Rental Near Me - Corona, California

Sadly, I have done as Enterprise here has contacted me and requested. On 2/9 I sent the details and I've received no response. Enterprise has lost its way. Customer Service - in a time when it alone will distinguish companies that survive and those that do not - is zero, dead zero. Just to reiterate my original review briefly. I rented a certain class of car. I got a lower class for my rental. I complained to the manager, I got no response. I complained when I dropped the car off, I got blown off. I WOULD NEVER RENT (AT LEAST FROM THIS LOCATION) AGAIN. AVOID THIS PLACE YELPERS, ITS A BLACK HOLE OF INAUTHENTICITY AND LIES. read more

Dealership sent me here for a rental since they were supposed to pick me up but never showed up. I get here and the handicap entrance had a gate door with a lock. Very disappointing to have the only entry way closed during business hours. Then I return the car 2 days later and same situation with the door, but this time there's a idiot with a parked motorcycle in front of the locked door. I've so far been waiting almost a hour for a ride back to dealership to pick up my own car. read more

Enterprise Rent-A-Car - Motorcycle blocking the handicap ramp entrance in front of locked door during business hours - Car Rental Near Me - Corona, California

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They know how to take the reservation but they don't know how to HOLD the reservation... I had made a reservation a week prior and arrived today to find out they did not have any cars to rent. What is the point of making a reservation in advance if the company does not honor their end of the deal???? Unfortunately, they are the only option in town so I am stuck having to clean up their mess... I will definitely escalate this issue and take it up with corporate EDIT: grammar read more

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Smooth and easy process from pick-up to the ride home after drop off a week later. Jen is a special gem with a great attitude and friendly smile. Thanks Corona Enterprise! read more