The car was really nice, this was a business trip . I will for sure look into this rental company…read morein the future trips to the Oakland area.

Hats off to you for saving my family's road trip by having a van ready and available when your…read morecompetition failed to honor their commitment and left is high and dry. You are low key, few words but you get the job done at a reasonable rate. Don't have to spend much on advertising or publicity. Just keep waiting to pick up the ball when the national chain fumbles. I checked their website and they are still offering the 15 passenger although they can't provide them when you go to pick it up! Next time I will avoid the middle man.

Enterprise put my wife and me in serious danger twice and then brushed it off with a $100 credit…read more On August 13 while my car was in the body shop, I rented a Tesla Model Y from the Riverside Enterprise. The manager admitted the only Tesla available had tire issues but reassured me after checking with another branch that this one was good to go. After waiting over 45 minutes the car finally arrived. Within days I discovered the car was leaking air so badly that I had to constantly refill the tires just to keep driving it. On August 16 I called to report the issue. The same manager told me not to worry and said he had a brand new Model Y with no problems. I swapped cars, only to have this so called safe vehicle malfunction almost immediately after leaving the lot. While driving home on the freeway, the car suddenly went haywire. The emergency blinkers came on by themselves, loud alarms blared nonstop, multiple error messages flashed across the screen, and then the accelerator pedal went limp. I had no choice but to coast onto the shoulder of a busy freeway where my wife and I were stranded for nearly two hours as cars sped past. When I called the manager during this emergency, instead of offering real help he transferred me to roadside assistance. After the tow truck arrived I was instructed to follow the car back, but because the Riverside location had closed I was sent to the Ontario Airport branch. There, management told me they had negative inventory and acted like they could not provide a replacement. After another hour and a half of waiting I finally left with a vehicle that was a clear downgrade from what I had paid for. When my wife returned that car the Riverside manager offered nothing more than $100 off the booking and promised to follow up with me personally. No call ever came. No real apology. No accountability. Enterprise gave me not one but two unsafe vehicles within three days, knowingly put us at risk on a busy freeway, wasted hours of our time, and then treated the entire ordeal like a minor inconvenience. Customers deserve safe cars and responsible management. We got neither.

I rent a car for five days they told me $498 with insurance they told me it was $35 a day…read more My grand total was $667 I called back to get my $300 deposit back and then they ended up telling me they're keeping it because my total ended up to be $667 overpriced

Amazing very easy to work with definitely use them again! Went very smooth very responsive to…read morequestions

I have rented with this company through Turo and now their own Independent business. Every time, I…read morehave been met with professionalism, responsiveness and punctuality. They are transparent and very accommodating and make the process seamless. I can't recommend them enough!

Awesome service overall. We go here for rental every year and customer service is greater than…read moreever. My family and I are completely satisfied and will continue to go here for all our rental needs. Thank you!!

Great service.. ..wide space not congested like other rental car..I will definitely come back again…read more.. hopefully i will get electric car next Time .

Really came through in the clutch! The vehicle was exactly what we needed! Excellent!read more

Save your time and effort. Reserved a cargo van online and once I got there, they said they didn't…read morehave it but could do a smaller truck for the same price. On top of it, they charge a mandatory $56-$70 Insurance fee. I called a local U-Haul and they gave me an out the door price without hidden fees are mandatory insurance or deposit. "Budget rental"? Yea right. Do yourself a favor and rent from U-Haul. They advertise what they charge unlike budget car rental

Having a rental is almost always a headache, and my car was going to be in the shop for two weeks…read more I needed a vehicle equivalent to or bigger than my 4Runner. The Enterprise location closest to my house didn't have anything available, so I started calling around. When I called this location, Tiffany answered and took care of everything. She got me exactly what I needed, and the whole experience has been great. I'll only be dealing with this location from now on.

We arrived and they told us there was no rental available despite us having booked the reservation…read moreweeks ago. Wow. And we're going on a big trip. Absolute

They ALWAYS take good care of us and make sure we ride in style. The manager and crew are always…read morepolite and caring. We have rented cars and suvs for local driving and for family visits in another state. We have gone here for years. The prices are affordable and always within our budget. We won't go anywhere else to rent a vehicle, Enterprise is the only rental company we trust!

We've been coming here for years for rentals during auto repairs, accidents etc…read more.. Our experience has been pretty good. Even where their is a slight hiccup they are happy to resolve. We worked with Maria the counter clerk and her customer service was spot on! Very good multi tasker at a very fast paced busy environment. Maria went above and beyond multiple times for us! Thank you!

I recently returned a rental from HERZT and feel compelled to share this warning…read more I rented an EV and used Tesla Superchargers during the rental. Every single charging session was clearly documented with time, location, cost, and a photo as proof. Most of the time, I charged the vehicle at home. The total charging cost was about $151, but HERZT charged me more than double that amount without any explanation. Their bill did not match my records at all. I called their customer service several times to dispute the charges, but no solution was offered. The attitude I received was essentially: "If you want to rent from us, you have to accept our terms." No explanation, no itemized breakdown, no accountability. I ended up returning the car today. Seven years ago, I had already noticed that HERZT tends to overcharge and sneak in fees. I gave them another chance, and unfortunately, nothing has changed. This time, I made sure to clean the vehicle carefully and took photo evidence before returning it. At this point, I would not be surprised if they still try to add a cleaning fee out of nowhere. My advice is simple. Go to Enterprise instead. I have rented from Enterprise for over 15 years and never had a single unpleasant experience. Their pricing is transparent, and their service is reliable. I underestimated just how unreliable HERZT still is. I will never rent from them again. If Enterprise is not available, I would rather ride a bicycle than deal with HERZT again. Seriously.

Nick is smart and quick to resolve any issue. I reserved through Thrifty, but was not in the…read moresystem. He searched the system as much as possible, only to find no reservation. So, he manually input my same price and the same car within minutes. A very professional and very smart man. I will reserve my rentals here. Thanks Nick, Great work.

I normally don't leave reviews, but my recent experience with Avis was frustrating enough to speak…read moreup. When I picked up the rental car, it was clearly not cleaned--as shown in the attached photo of the cupholder, which had dirt, crumbs, and even a piece of trash left behind. On top of that, the car had a bad smell that made the ride uncomfortable from the start. To make matters worse, when I returned the vehicle, I was told the gas tank wasn't full, even though I had filled it completely just before drop-off. I was forced to drive back to the gas station, waste more time, and take a video of the pump clicking off to prove the tank wouldn't accept more fuel. Absolutely ridiculous. Between the poor cleanliness and the unnecessary hassle with the gas, this was one of the worst rental experiences I've had. I expected more from Avis.

I have been to this Avis twice and on both occasions they had no cars. The first time I had a…read morereservation only to arrive and told they had no cars available. Thus I had to drive to Riverside and pick it up from another Avis. The second occasion I had rented a car from Avis at the Ontario Airport. About 30 minutes into my rental the cars started to smoke and the AC went completely out. I phoned Avis and was directed to go to the nearest Avis office. Upon arrival again I was told there were no cars available. Their advice was to drive an hour back in traffic to the Airport to exchange it. Go here at your own risk. I would have given zero stars if available.