The car was really nice, this was a business trip . I will for sure look into this rental company…read morein the future trips to the Oakland area.

Hats off to you for saving my family's road trip by having a van ready and available when your…read morecompetition failed to honor their commitment and left is high and dry. You are low key, few words but you get the job done at a reasonable rate. Don't have to spend much on advertising or publicity. Just keep waiting to pick up the ball when the national chain fumbles. I checked their website and they are still offering the 15 passenger although they can't provide them when you go to pick it up! Next time I will avoid the middle man.

Enterprise put my wife and me in serious danger twice and then brushed it off with a $100 credit…read more On August 13 while my car was in the body shop, I rented a Tesla Model Y from the Riverside Enterprise. The manager admitted the only Tesla available had tire issues but reassured me after checking with another branch that this one was good to go. After waiting over 45 minutes the car finally arrived. Within days I discovered the car was leaking air so badly that I had to constantly refill the tires just to keep driving it. On August 16 I called to report the issue. The same manager told me not to worry and said he had a brand new Model Y with no problems. I swapped cars, only to have this so called safe vehicle malfunction almost immediately after leaving the lot. While driving home on the freeway, the car suddenly went haywire. The emergency blinkers came on by themselves, loud alarms blared nonstop, multiple error messages flashed across the screen, and then the accelerator pedal went limp. I had no choice but to coast onto the shoulder of a busy freeway where my wife and I were stranded for nearly two hours as cars sped past. When I called the manager during this emergency, instead of offering real help he transferred me to roadside assistance. After the tow truck arrived I was instructed to follow the car back, but because the Riverside location had closed I was sent to the Ontario Airport branch. There, management told me they had negative inventory and acted like they could not provide a replacement. After another hour and a half of waiting I finally left with a vehicle that was a clear downgrade from what I had paid for. When my wife returned that car the Riverside manager offered nothing more than $100 off the booking and promised to follow up with me personally. No call ever came. No real apology. No accountability. Enterprise gave me not one but two unsafe vehicles within three days, knowingly put us at risk on a busy freeway, wasted hours of our time, and then treated the entire ordeal like a minor inconvenience. Customers deserve safe cars and responsible management. We got neither.

I rent a car for five days they told me $498 with insurance they told me it was $35 a day…read more My grand total was $667 I called back to get my $300 deposit back and then they ended up telling me they're keeping it because my total ended up to be $667 overpriced

Easy to make a reservation and pay online, and pickup was also very straightforward. The vehicle…read morewas clean and worked well. Price was very reasonable - great value

This company is easy to work with. Smooth transactions. Respectful and polite. I needed an extra…read moreday and they gave me an extension no problem. I will rent from them only from now on. Vehicle was very new and clean. Full of gas. These guys are the best it gets.

My car rental was "easy peasy" thanks to the girls at Greenleaf! We talked as if we had known each…read moreother for years while they did what they do to get you on your way! Returning the vehicle was the same! It was a most enjoyable experience! I met two other gentlemen that worked there and they were very welcoming and focused on my satisfaction as well. I truly have to say that I was very happy to have met all of them and I will not only return there but will share this with friends and family and anyone I encounter with a need for a rental vehicle. "Thank you guys and be Blessed!"

My car rental was "easy peasy" thanks to the girls at Greenleaf! We talked as if we had known each…read moreother for years while they did what they do to get you on your way! Returning the vehicle was the same! It was a most enjoyable experience! I met two other gentlemen that worked there and they were very welcoming and focused on my satisfaction as well. I truly have to say that I was very happy to have met all of them and I will not only return there but will share this with friends and family and anyone I encounter with a need for a rental vehicle. "Thank you guys and be Blessed! P.S. This review is the same as my wife's review Suzanne P. I mistakenly wrote the first review under her login! Hah!

Overall, this was a very bad experience. Based on what I went through, I would not recommend this…read morelocation. A few weeks ago, I reserved a Toyota Camry, but when I arrived, they did not have the vehicle I had reserved. The car we were given was a hybrid, but the battery was dead when I got in it. The vehicle was also dirty inside. They initially tried to give me a smaller car, which was not what I wanted. To their credit, they eventually provided a complimentary upgrade to an SUV, which I appreciated. The bigger issue occurred when it was time to return the vehicle. I arrived on the scheduled return date, but the office was completely closed. The doors were locked, there was no sign posted, and no one answered when I knocked. I contacted corporate, and they instructed me to take a photo of the vehicle in front of the building to document that I was there on time and email it to them, which I did. When I returned early the next morning, the staff member I spoke with, Noori, was very rude and unwilling to listen to my explanation. I was told I would be charged additional fees, including a late fee and a fuel charge. I explained that I had attempted to return the vehicle on time, but the office was closed and unattended. Despite providing the details of what happened, I was repeatedly told that the location was open, that they do not make mistakes, and that there would have been a sign on the door. My original charge was supposed to be around $130, but after the additional fees it increased to approximately $330. Corporate has only agreed to refund $100, even though the situation was caused by the office being unavailable when I arrived to return the vehicle. While I appreciated the complimentary SUV upgrade, the poor customer service, lack of accountability, and unexpected charges left me very dissatisfied with my overall experience.

Really came through in the clutch! The vehicle was exactly what we needed! Excellent!read more

Surprised at the reviews for this rental location, because I had a great experience. Jeff, the…read moremanager, helped with my check in and check out and he was amazing on both encounters. He is kind, patient, understanding and very helpful. The car insurance initially approved a sedan sized vehicle, but he informed me that they should provide a vehicle of a similar size. I reached out to the adjuster and got approved for an upgrade! My son was with me both times and Jeff was friendly to him as well. I would not hesitate to come here again. Car accidents and car rentals can be such a headache. Thankfully Jeff made an unfortunate situation better with his excellent customer service.

Ok, I've had bad experiences with enterprise lately, so they gave me some plus points and I decided…read moreto give them another shot. First off, I know maybe this isn't the job you had envisioned for yourself, or the career, but you should treat the job you have like the job you've wanted. That being said, I asked this young long haired guy about his rental vehicles, he said we don't have any. When will you get some. "I do t know " Do you think I can use my points they gave me? "I dont know, I don't know how to use them. "Just go online and order your car" or van" Right here is where Ai will take over people's jobs. #1 rule in customer service is never say "I don't know" Let me find out for you. Damn, I decided just to buy a new car. I'm so disappointed. Long haired guy should be lucky to have a job.

Amazing customer service and employees at this spot…read more Came to rent a 15 passenger van this morning at 8. No problems and out the door in 15mins. Drove it to Norco, back passenger door was making ungodly noises that had this mama concerned for the safety of her kids in the back, so I called over and the female rep (only person I did not catch the name of the-sorry!) was super nice and efficient, told me to bring it back no problem. I get back and she has me on the list for an exchange, no questions asked by any of the staff, just a simple "we want you to feel comfortable and safe in our cars". Love this. While I was waiting for the exchanged van I was able to witness an exchange between Lawerence and an older lady over a pair of missing shoes she had left in a rental some time ago. Lawerence was so nice and patient with the lady (mind you I'm just listening to the whole exchange and wanting to bang my head against a wall). The lady wasn't mean or anything, but she just repetitive, not comprehending what was being said, etc etc during what was approximately a 15 minute exchange.... So my Ford was exchanged for a Mercedes-Benz van... It looked so nice and I felt it was for sure an upgrade *but* I actually turned it down due to it being a diesel and with fuel prices being what they are/the duration and distance I would be driving it. Again staff member Chris, being so patient and so nice, did not make any problem finding me another Ford passenger transit van even though they had to clean/process one that was not quite ready. Seriously I was feeling like such a problem customer myself at this point but they were all smiles. New van feels safe, clean, and I'm confident in driving it around.

They ALWAYS take good care of us and make sure we ride in style. The manager and crew are always…read morepolite and caring. We have rented cars and suvs for local driving and for family visits in another state. We have gone here for years. The prices are affordable and always within our budget. We won't go anywhere else to rent a vehicle, Enterprise is the only rental company we trust!

They need more staff 2 people helping 8 people waited over an hour just to get a rental while my…read morecar was getting serviced.

This place is so unorgaanized. Trying to return a car. And no one wants to help. I ask the worker…read moreoutside where to return. He told me to just wait for him. After a good minute. He keep helping others. So I ask him again if he will take care of me. Then he tells me to go inside and wait inline. This is a total waste of time and not even an apology for making me wait. His name is john

I need a rental car I called around. I kept getting call services then I got a reservation at Hertz…read moreand when I called to tell him I was coming they said oh you'll just have to show up and wait. It's first come first serve even with the rental reservation!!! Then I called Avis. They personally answered the phone. He said yes they have a car I walked in. He handed with Keyes I made a couple of signatures and I was out driving onto my appointment in less than 10 minutes. Amazing. This is what customer service is well done

I normally don't leave reviews, but my recent experience with Avis was frustrating enough to speak…read moreup. When I picked up the rental car, it was clearly not cleaned--as shown in the attached photo of the cupholder, which had dirt, crumbs, and even a piece of trash left behind. On top of that, the car had a bad smell that made the ride uncomfortable from the start. To make matters worse, when I returned the vehicle, I was told the gas tank wasn't full, even though I had filled it completely just before drop-off. I was forced to drive back to the gas station, waste more time, and take a video of the pump clicking off to prove the tank wouldn't accept more fuel. Absolutely ridiculous. Between the poor cleanliness and the unnecessary hassle with the gas, this was one of the worst rental experiences I've had. I expected more from Avis.