They made it right took 2 months but they gave me money back finally an I'm good with that not…read moregonna rent a car for a hot min

Normally, I always go with Enterprise Rent A Car, but with my trip out of Ontario airport, it was…read morenot a good experience. When we arrived in Ontario, the online check in was great. We were able to skip the line and get right into our vehicle which was a Waggoner. However, within 2 miles of driving the Waggoner off the lot, we began to experience problems. As we drove down the highway and made full stops at red lights, the car would idle and completely turn off. It was very scary and we were almost rear ended twice. We knew that we could not drive up the mountain to Big Bear in this vehicle, so we decided to pull over into a parking lot and call Enterprise. This was when customer service became very poor. To explain, I called their hotline, and the woman who answered said she would have the Ontario Enterprise call us from their store right away. This NEVER happened. Since we did not feel safe driving the vehicle, I called another number provided on the Enterprise website that was supposedly linked directly to the Enterprise Ontario website. Once I connected with someone the woman on the line directed a tow truck to come jump the car. I informed her that what we really needed was the tow truck to tow the vehicle back to Ontario Airport and that we would need another vehicle. This person on the phone was not understanding this. She kept saying that the jump was on the way. I asked her how were we supposed to get back to Ontario airport and she could not explain. After being put on hold, I decided that we would drive the car back ourselves and risk being rear ended and potentially getting in an accident. The woman on the phone said okay. As we drove back, luckily we made it back to Enterprise unscathed, however, the car did shut off again 2 more times, and I put on the hazard lights for other cars to avoid us. Once we got back to Ontario, the Ontario staff was very helpful. When I asked them about the customer service hotline, they said that they do not even have a phone that is linked to their site. Furthermore, we were charged for a tow truck service, but I explained to the on site staff that we refused this service. Luckily, this was taken off our bill. This whole ordeal costs us an additional 2 hours of time when we were trying to get up the mountain to Big Bear. It was extremely frustrating. As you travel, no one wants to be stuck on the side of the road, and Enterprise is not helpful with their communication system. Our reservation was 71822394. I would appreciate to be contacted by Enterprise about this experience. *Please see comment below from Enterprise. If you actually read my review, you would see that I went through circles to get help on your hotline phone system. I would like to be contacted directly.

For the most part my experience at Budget, Ontario was good…read more The lady was all business, which I really liked. I am guessing it is a new protocol for car rentals. Same thing happened to me at a different company, but didn't happen in previous years. She asked me what brought me to CA, what was the purpose of my visit, what were my plans, what was I going to do. When she didn't get a straight answer to those questions - she asked again. She offered some extra services but didn't push for them. One thing she didn't explain was how to return the car when the office is closed. She also didn't tell me that we needed to keep the slip she gave us - it was needed at the return. Return itself was easy. There was an attendant at the parking who was helping with the return and taking pictures of a returned car. Car was in a good condition, full tank, running smoothly. Front windows were very dirty. Phone number on the website and confirmation email doesn't work.

Absolutely terrible experience, and I hope this review saves someone else from going through what…read morewe did. I reserved a rental car with an 11:30 PM pickup time. What Budget fails to make clear is that their office also closes at 11:30 PM. Our flight was delayed by only 10 minutes, and when we arrived at the rental counter at approximately 11:30 PM, it was already closed with no employees anywhere in sight. We walked over to the National and Enterprise counters, which also had posted closing times of 11:30 PM, and asked why they were still open. Their employees explained that they stay until all customers with reservations have been helped before leaving. Apparently, Budget does not operate that way. As a result, we had no choice but to Uber to our destination that night and then Uber back to the airport the next morning to pick up the rental. That cost us about $40 each way ($80 total), and we also lost an entire night of our rental despite having a confirmed reservation. To make matters worse, when we spoke with the Budget staff the next morning, their response was essentially, "Too bad. If your flight was delayed, you need to take it up with your airline to get reimbursed." There was no empathy, no attempt to make things right, and no acknowledgment that allowing 11:30 PM pickups while closing the office at 11:30 PM creates an impossible situation for customers. If you're going to allow customers to book a pickup at your posted closing time, you should have staff available to honor those reservations. Flight delays are common, and other rental companies at the same airport clearly understand that by remaining open until their reserved customers have arrived. Please read this before renting from Budget. If your flight is scheduled to arrive anywhere near closing time, I strongly recommend booking with another rental company. This experience cost us an extra $80 in Uber fares, an entire day of our rental, and a lot of unnecessary stress--all because Budget chose to close the counter instead of serving customers with confirmed reservations.

had a minivan rented end of May and turned it in on the 30th of May. forgot something…read more calling hertz stations and none of them ever pick up so I can get my item sent. It's getting expensive since I live overseas For now. please hertz pick up

I have been trying to reach them for 3 weeks now to get back some items that I left in the car and…read morethey never answer I drove down there and the manager wasn't in so I had to come back but I'm not able to get a hold of anybody ahead of time to make sure that there's somebody there to help it's very frustrating

Fast and reliable…read more Great prices and value. No hassle service Become a preferred member and skip the line!

Returned my rental here. One note if you are coming off interstate 10 and on South haven drive,…read moremake sure you turn right at east airport drive. There was no signs saying to turn right. Afterwards then there is signs on where to go. The person who greeted us on the return was really nice and friendly. She asked us how our rental was and if we had any issues with the vehicle. Overall a pleasant return. They have a shuttle service that goes to the airport terminals. Keep in mind that terminal 4 is one of the last stops on the shuttle. So it takes about 20-25 minutes to go around the airport before it gets to terminal 4. Make sure you have enough time allocated for this.

Alamo Car rental is inside the Ontario Airport along with the other car rental agencies. A bus…read moremakes the loop between terminals, lots and the car rental area. Ontario Airport is a small (though international) Airport with 2 terminals. Getting the rental car was easy. Bus ride was 5-8 minutes, no wait at counter (pre filled info online), and choice of cars. Easy access to interstate as well. Car return was a breeze but pretty good wait for the shuttle bus. Overall a positive experience.

If I could leave no stars, I would. I was already unhappy when I received a dirty rental car from…read morethis location, but my husband and I were pressed for time and had to leave for Las Vegas, so we took the vehicle anyway. Things got even worse after we returned the car. My husband accidentally left his wallet inside the vehicle. We realized it the next morning, which means whoever cleaned or handled the car after return had access to it. My husband immediately went to the Alamo Ontario location the next day, around 8:00 a.m., and the staff told him the wallet was not there. I then filed a lost item claim online around 8:15 a.m. Strangely, at 3:30 p.m., we suddenly received a call saying the wallet had been "found." This entire experience felt dishonest and extremely unprofessional. Trying to contact the Ontario office was nearly impossible, and there is no direct corporate number to properly escalate concerns. The lack of accountability is unacceptable. Now I have to take time off work and return in person just to file a complaint. Horrible customer service from start to finish. I will NEVER rent from this location again, and I strongly suggest others avoid it as well. Alamo needs to hire employees with integrity and create a system where customers can actually hold locations accountable when issues happen. I am extremely disappointed. I will not return to this location!

I needed a car rental last minute this evening for a few days. I booked through Priceline and they…read morehad the best price and I was able to pick up in just a couple hours. This was very convenient! I booked a vehicle equivalent to a Corolla and when I got there they wanted to give me a Mustang. I told her that's not an economical vehicle and I have a child in a booster seat. The lady at the counter offered be a Buick GX and said it was a small SUV. Not is it small. My son has a wheelchair stroller and it doesn't fit in the back. The service was great. The price was competitive. The car was clean. It was dark outside when I picked it up so I made a video walk through of the vehicle. The process went smooth. So far, I'm happy with my experience.

Renting a vehicle in Ontario, California…read more.. Using Dan O.'s tip, I found my most recent rental car on AutoSlash.com. Compared with other companies, Thrifty had the best rate and only involved one shuttle to the rental car facility. (Read carefully if two shuttles are needed.) When I got to Ontario International Airport, I walked outside, crossed the street, and went to the curb where the shuttle stopped. The ride to the rental car facility seemed like it took just a few minutes. Thrifty shares the building with other companies. There was just one customer in front of me, and Avi at the desk was efficient. He was quite conversational and pleasant. However, when I got to the assigned stall, it was empty. I dragged my suitcase and backpack across the lot to make sure that I was at the correct lot before I went back inside the facility. Luckily, Avi was still there. I told him that there was no car in stall #76. He apologized and found me another car. I told him that it was kinda dark outside at 11 p.m., and the dry summer heat in July wasn't helping. Oh, well... at least I got a hybrid car! Returning the vehicle was no problem. I filled up a quarter tank at Costco in Rancho Cucamonga. The gal that checked me in was professional and quick! I caught the shuttle back to the airport with no drama.

Came in around 5:30pm on a Saturday. No one in line and was immediately helped. First flag should…read morehave been when this random lady came back inside complaining that her vehicle had not been cleaned yet and she had been waiting an hour. Avis gave us a filthy vehicle and since it was dark, we didn't realize until halfway home. A week after retuning the vehicle to a different spot, they tried to charge us $450 cleaning fee! We rented from Avis in Canada for a month previously, and we have used this company plenty of times. At another Avis site in Escondido, I saw the only man working there leave his station with 3 customers in line, in order to clean and vacuum a vehicle for 10 minutes, before handing out to a customer. This worker at least knew not to send customer with dirty vehicle

Very disappointed with my experience at the Avis Ontario location…read more I originally booked and paid for a midsize SUV (Mazda CX-50 or similar), but the Covina location gave me a Mazda CX-5 instead. Not only is the CX-5 a smaller compact crossover and not a midsize SUV, but the vehicle also had an oil warning light on and a cracked windshield covered with clear tape. After calling Avis customer service, I was instructed to drive over 45 minutes to the Ontario location because they supposedly had the midsize SUV I had originally reserved. When I arrived and explained the situation, three front desk employees immediately insisted that the Mazda CX-5 and Mazda CX-50 were the exact same vehicle. They repeatedly dismissed what I was saying, spoke to me rudely, and made me feel embarrassed in front of other customers. Even after checking with a supervisor, they continued insisting the two vehicles were identical and refused to listen. I was eventually told my only option was to swap into another Mazda CX-5 because that was "all they had." However, when I drove into the return lot, I noticed a Mazda CX-50 sitting nearby. I asked lot attendant Ron whether the CX-5 and CX-50 were the same vehicle, and he immediately confirmed they were not. He explained that the CX-50 is larger and falls into the midsize SUV category, exactly as I had been trying to explain the entire time. After taking photos of both vehicles and bringing them back to the front desk, the employees quickly realized they were mistaken. Instead of acknowledging the error or apologizing, they quietly processed the swap and handed me the keys to the CX-50 I had originally paid for. The only reason this situation was resolved was because of Ron in the lot. He actually listened, understood the issue, and helped find a solution. Thank you, Ron, for providing the customer service that should have been offered from the beginning. The front desk staff could benefit from additional customer service and vehicle classification training.

Honestly i wish i could give negative stars. My boyfriend booked a car online paid and requested…read morejust a generic little four door. When we arrived the lady was pretty rude to us and then over charged my credit card over a hundred dollars than what it was suppose to be. Then she says go find the car inline the parking lot and heres the space number i was looking for almost five minutes before i was able to find someone to help me in the lot. When i get to the car its the most gigantic truck i have ever seen. Literally have to jump in and out of it. When we called to get a different car we were told to just pull up to the place and exchange it. They ended up not haveing anything else and we just returned the car early.

Prices were reasonable, the airport staff was courteous and ready to help out with problem solving…read moreon the spot. Thank you

Excellent except for shuttle fee when you have to take 2 shuttles each way. Ug. My car & facility…read morewas fabulous

My flight was delayed, so I missed my scheduled pickup before closing. I called Fox to tell them I…read morewould be by in the morning to pick up the car. When I arrived at 8:30 the next morning, they no longer had the vehicle category I had reserved, and all "Jamen" at the desk could offer me was an upgrade @ $30/day, take it or leave it. I'm stuck and 70 miles from where I need to be with very limited alternatives; best available option was to pay the $180 (6 days) upgrade fee. You can be sure I will never rent from Fox again. There are too many other choices.