Had a really great experience here. I had booked the car through Expedia for our road trip. When I…read morearrived for pick up, I was greeted and helped right away. I went ahead and got all the insurance because I wanted to be completely covered on our trip. I don't remember the gentleman's name that helped me but he was great! He handled everything quickly and walked me onto the lot to give me my pick of cars! He was going to offer me a free upgrade to a brand new Hyundai Santa Fe, but when we looked inside, it smelled like someone had been partying in there previously, if you know what I mean. He showed me a brand new Toyota RAV4 hybrid and I decided to go with that. The size was fine and it saved me on gas during our road trip! Upon return, it was super easy to drop off the car. I'd definitely rent from here again.

Normally, I always go with Enterprise Rent A Car, but with my trip out of Ontario airport, it was…read morenot a good experience. When we arrived in Ontario, the online check in was great. We were able to skip the line and get right into our vehicle which was a Waggoner. However, within 2 miles of driving the Waggoner off the lot, we began to experience problems. As we drove down the highway and made full stops at red lights, the car would idle and completely turn off. It was very scary and we were almost rear ended twice. We knew that we could not drive up the mountain to Big Bear in this vehicle, so we decided to pull over into a parking lot and call Enterprise. This was when customer service became very poor. To explain, I called their hotline, and the woman who answered said she would have the Ontario Enterprise call us from their store right away. This NEVER happened. Since we did not feel safe driving the vehicle, I called another number provided on the Enterprise website that was supposedly linked directly to the Enterprise Ontario website. Once I connected with someone the woman on the line directed a tow truck to come jump the car. I informed her that what we really needed was the tow truck to tow the vehicle back to Ontario Airport and that we would need another vehicle. This person on the phone was not understanding this. She kept saying that the jump was on the way. I asked her how were we supposed to get back to Ontario airport and she could not explain. After being put on hold, I decided that we would drive the car back ourselves and risk being rear ended and potentially getting in an accident. The woman on the phone said okay. As we drove back, luckily we made it back to Enterprise unscathed, however, the car did shut off again 2 more times, and I put on the hazard lights for other cars to avoid us. Once we got back to Ontario, the Ontario staff was very helpful. When I asked them about the customer service hotline, they said that they do not even have a phone that is linked to their site. Furthermore, we were charged for a tow truck service, but I explained to the on site staff that we refused this service. Luckily, this was taken off our bill. This whole ordeal costs us an additional 2 hours of time when we were trying to get up the mountain to Big Bear. It was extremely frustrating. As you travel, no one wants to be stuck on the side of the road, and Enterprise is not helpful with their communication system. Our reservation was 71822394. I would appreciate to be contacted by Enterprise about this experience. *Please see comment below from Enterprise. If you actually read my review, you would see that I went through circles to get help on your hotline phone system. I would like to be contacted directly.

For the most part my experience at Budget, Ontario was good…read more The lady was all business, which I really liked. I am guessing it is a new protocol for car rentals. Same thing happened to me at a different company, but didn't happen in previous years. She asked me what brought me to CA, what was the purpose of my visit, what were my plans, what was I going to do. When she didn't get a straight answer to those questions - she asked again. She offered some extra services but didn't push for them. One thing she didn't explain was how to return the car when the office is closed. She also didn't tell me that we needed to keep the slip she gave us - it was needed at the return. Return itself was easy. There was an attendant at the parking who was helping with the return and taking pictures of a returned car. Car was in a good condition, full tank, running smoothly. Front windows were very dirty. Phone number on the website and confirmation email doesn't work.

RENTERS BEWARE! I…read morerented a vehicle from Budget through Costco Travel at the Ontario Airport location, and my experience was extremely concerning. At the counter, I clearly declined the optional insurance coverage and was asked by the representative to sign the screen confirming that I was declining it. I did exactly that. Despite this, I later discovered approximately $350 in optional insurance charges had been added to my rental. When I contacted Budget to have the charge corrected, I explained that I had specifically declined the coverage at the counter. Budget refused to reverse the charge and insisted that I had selected the optional insurance. Based on my experience, I would strongly caution anyone renting from them to carefully review every charge and get a printed copy of everything before you sign and before leaving the counter. This is an extremely shady and deceptive business practice that appears designed to trick customers into paying for optional services they specifically declined. I expected much better from Budget, especially booking through Costco Travel. I would not rent from them again.

First time renting at Hertz and the employee Jen was amazing!!. She was very helpful and even…read morerecommended us a car that was more practical given the long trip I was about to take. It was a huge money saver on gas. Will be going back to her next time I get a car rental

Been a couple times, overall it's a good experience. My flight was late and delayed, but the staff…read morewaited past closing for our flight to arrive and to get us into a rental. Even at midnight, everyone was friendly and went above and beyond to make sure we got into our minivan efficiently. Regarding quality of vehicle, it all depends on the mileage. Obviously if you have a low mileage car, it's going to be like driving around a new car. High mileage it will be obviously less nice. That's just how rental cars work. This time I had a low mileage van and it was awesome. Last time, it was high mileage and showed its age. Full Disclosure I am Presidential Circle at Hertz and that speeds things up significantly.

I honestly love this location as it's not busy so getting your rental is fast. The staff is always…read morepolite and helpful. They always have a variety of vehicle which make it easy to just walk in and get your rental last minute. Definitely recommend this location and rental establishments.

Returned my rental here. One note if you are coming off interstate 10 and on South haven drive,…read moremake sure you turn right at east airport drive. There was no signs saying to turn right. Afterwards then there is signs on where to go. The person who greeted us on the return was really nice and friendly. She asked us how our rental was and if we had any issues with the vehicle. Overall a pleasant return. They have a shuttle service that goes to the airport terminals. Keep in mind that terminal 4 is one of the last stops on the shuttle. So it takes about 20-25 minutes to go around the airport before it gets to terminal 4. Make sure you have enough time allocated for this.

Alamo Car rental is inside the Ontario Airport along with the other car rental agencies. A bus…read moremakes the loop between terminals, lots and the car rental area. Ontario Airport is a small (though international) Airport with 2 terminals. Getting the rental car was easy. Bus ride was 5-8 minutes, no wait at counter (pre filled info online), and choice of cars. Easy access to interstate as well. Car return was a breeze but pretty good wait for the shuttle bus. Overall a positive experience.

If I could leave no stars, I would. I was already unhappy when I received a dirty rental car from…read morethis location, but my husband and I were pressed for time and had to leave for Las Vegas, so we took the vehicle anyway. Things got even worse after we returned the car. My husband accidentally left his wallet inside the vehicle. We realized it the next morning, which means whoever cleaned or handled the car after return had access to it. My husband immediately went to the Alamo Ontario location the next day, around 8:00 a.m., and the staff told him the wallet was not there. I then filed a lost item claim online around 8:15 a.m. Strangely, at 3:30 p.m., we suddenly received a call saying the wallet had been "found." This entire experience felt dishonest and extremely unprofessional. Trying to contact the Ontario office was nearly impossible, and there is no direct corporate number to properly escalate concerns. The lack of accountability is unacceptable. Now I have to take time off work and return in person just to file a complaint. Horrible customer service from start to finish. I will NEVER rent from this location again, and I strongly suggest others avoid it as well. Alamo needs to hire employees with integrity and create a system where customers can actually hold locations accountable when issues happen. I am extremely disappointed. I will not return to this location!

I needed a car rental last minute this evening for a few days. I booked through Priceline and they…read morehad the best price and I was able to pick up in just a couple hours. This was very convenient! I booked a vehicle equivalent to a Corolla and when I got there they wanted to give me a Mustang. I told her that's not an economical vehicle and I have a child in a booster seat. The lady at the counter offered be a Buick GX and said it was a small SUV. Not is it small. My son has a wheelchair stroller and it doesn't fit in the back. The service was great. The price was competitive. The car was clean. It was dark outside when I picked it up so I made a video walk through of the vehicle. The process went smooth. So far, I'm happy with my experience.

Renting a vehicle in Ontario, California…read more.. Using Dan O.'s tip, I found my most recent rental car on AutoSlash.com. Compared with other companies, Thrifty had the best rate and only involved one shuttle to the rental car facility. (Read carefully if two shuttles are needed.) When I got to Ontario International Airport, I walked outside, crossed the street, and went to the curb where the shuttle stopped. The ride to the rental car facility seemed like it took just a few minutes. Thrifty shares the building with other companies. There was just one customer in front of me, and Avi at the desk was efficient. He was quite conversational and pleasant. However, when I got to the assigned stall, it was empty. I dragged my suitcase and backpack across the lot to make sure that I was at the correct lot before I went back inside the facility. Luckily, Avi was still there. I told him that there was no car in stall #76. He apologized and found me another car. I told him that it was kinda dark outside at 11 p.m., and the dry summer heat in July wasn't helping. Oh, well... at least I got a hybrid car! Returning the vehicle was no problem. I filled up a quarter tank at Costco in Rancho Cucamonga. The gal that checked me in was professional and quick! I caught the shuttle back to the airport with no drama.

I have rented several times from this location. Overall the experience has been good, but the last…read morefew times (as Avis preferred) there was no assigned vehicle to my rental so I had to wait in line. This is frustrating considering I am almost at Avis Preferred Plus level (10 rentals or $4,000 spent). Other than that this location has been good.

They ended up giving us a rental car that literally smelled like urine. I will never use this car…read morerental service again. When we went back to exchange the vehicle , customer service informed us that they were completely sold out of vehicles.. When I brought this to the customer service representative's attention, they were entirely unhelpful, offered no solution, and simply dismissed us by telling us to go to LAX instead. Completely unacceptable level of service and hygiene. Avoid this location if you can.

Honestly i wish i could give negative stars. My boyfriend booked a car online paid and requested…read morejust a generic little four door. When we arrived the lady was pretty rude to us and then over charged my credit card over a hundred dollars than what it was suppose to be. Then she says go find the car inline the parking lot and heres the space number i was looking for almost five minutes before i was able to find someone to help me in the lot. When i get to the car its the most gigantic truck i have ever seen. Literally have to jump in and out of it. When we called to get a different car we were told to just pull up to the place and exchange it. They ended up not haveing anything else and we just returned the car early.

Prices were reasonable, the airport staff was courteous and ready to help out with problem solving…read moreon the spot. Thank you

It does take 2 shuttles to get to fox it was also half the price of other agencies. The staff was…read morefriendly, no line. Took 5min to get my car. I would say the car wasn't the cleanest had food in the crack of my seat, but again half the price I was fine with food and stained seats lol. To go back to the airport they offer someone to take you for $15, so convenient, the nice man that checks in the cars took me in my car back to the airport, so nice I didn't have to reload my 50lb bag to another car!

Booked through Priceline. Set a pick up time at 5:00 PM, called early in the morning to say there…read morewas a delay and asked to push my pickup time to 6:00 PM instead. Customer agent stated it was fine and they hold the reservation for 2 hrs post pick up time. Due to heavy traffic I arrived later than 6 but still within the grace period. Counter stated that I was late to my pickup time and when I said I was told there was a grace period she said the grace period was for a reservation and not my particular car. Fine, give me a different car. Nope. There were no cars. As people returned cars they quickly cleaned them and gave them to the next customer. She stated that if I waited they could give me a car. But there were a lot of people outside the office waiting as well and she couldn't give me an ETA. I requested a refund and she stated that she wrote up notes on my file and to call Priceline for the refund. What's the point of having a reservation (grace period or not) if there's actually no car to reserve?