Excellent customer service! Told the guy I was going on a 30 hour road trip to Cincinnati and the…read morecar they gave me was damn near brand new! Only had a little over 1,000 miles on it, paid a little extra for damage waiver fee which I'm glad I did because I scraped the bumper a little on a curb and still got my deposit back! Friendly and fast service, was even easy calling to request an extra rental day. Definitely will be coming here for future rentals!

I used to be a regular customer here (renting over a dozen times) before switching to Avis a few…read moreyears ago. Unfortunately, I was forced to use this Enterprise location again due to a warranty repair, and it was a terrible experience. The initial car they assigned had active tire pressure lights, mechanical issues, and a foul odor. After calling ahead to arrange a swap, I arrived only to be told it would take another hour. When a replacement was finally ready, it was a downgraded vehicle with a failing AC system--unacceptable for July in Southern California. To top it off, the staff offered absolutely no apology for the massive inconvenience. Between the filthy, crowded facility and their highly inefficient check-in process, there is no reason to choose Enterprise.

I am extremely disappointed in Enterprise, and as a FLEET professional who already leases 80…read morevehicles from them... I dont know how to continue a relationship with an organization when their customer service is so poor and who lies to their customers. I reserved a Luxury SUV on November 22, 2024, with a scheduled pickup time of November 26, 2024 at 12pm thru December 11, 2024, for a $1800 15 day rental. I called at 11:10am on November 26, 2024, to verify my vehicle would be available and ready, and received verbal confirmation it would be. After ordering an Uber for $37.75, I arrived at Enterprise in Redlands, Ca., at 12:25 pm. After waiting 20 minutes in line they called my name and after getting to the vehicle, it was wrong (they gave me another customers vehicle, that was also waiting.) So, I go back inside, wait another 10 minutes, explain to the agent and then they ask if I can be patient, while they look into my reservation. After another 10 minutes of scrambling I am told that they do NOT HAVE THE VEHICLEM, that I had reserved 4 days prior / the one I CALLED AND VERIFIED was there and available, one hour prior.... they proceeded to attempt to sell me on something they did have, which is when I shared that I rented that specific size and class because we are driving to Tennessee and specifically due to my wife's severe disability (90% paralyzed from a botched chiropractic treatment in 2021) and the power wheel chair, manual wheelchair wouldn't fit in the standard SUV. So, after waiting there until around 1:20, I called corporate customer service, which was laughable because she said WE CANT DO ANYTHING ABOUT IT. (WTF Are you doing then?) At 2:30pm, THEY FINALLY found a full size (smaller, and lower grade) SUV and as consolation gave me a free days rental... i would have GLADLY PAID EXTRA $3-500, just to not go through it while my wife was calling every ten minutes because she needed help.

Would sure be nice if they had cars there... even after making a reservation. If you can't provide…read morethe sole purpose of your service then don't lead people to believe that you can do that. This was a great way to start my vacation Day two: still waiting for a call that they found me a rental. Day 14: emailed care@enterprise as requested, still no reply.

First time renting a car from this location, honestly was such a GREAT experience. Eli and his boss…read morewere so kind and welcoming, it was a quick process! I will definitely be returning to this location for my next rental.

Reserved a car a week in advance. Not only did they not have the car but nothing to provide…read more So I ended up paying an Uber to and from for nothing. Don't rent from this location if your rental is important

I reserved a 12-passenger van for Mother's Day to take a group of deserving mothers on an outing in…read moreLA. I reserved in person to pick up at 12pm but when arrived at 12:10 the whole place was closed and locked up. The person who made my reservation put the pickup at 12pm and did not tell me they closed at 12pm so that pick up time was not even possible. Why did you even allow this? They should have told me they close at 12 and made my pick up time 11am or anything earlier that 12pm. They ruined all our plans for Mother's Day. When I called to complain about it, they were unapologetic and did not care at all. This is terrible customer service. I will never rent from them again.

I went online inquiring about a passenger van to rent no call back, so I just went inside instead,…read moreonce I walked in wasn't so bad then continue to have a conversation with Jeff Canada at the front desk about miles per a day and extra questions he became very frustrated and rude....recommended to this place which wasn't a good idea they need better customer service ,so I just went to hertz instead

If I could leave zero stars i would. This was the worst…read moreexperience I've ever had with a car rental. The bad experience started from the second i walked in the door to pick up my reserved rental when the clerk was rude, which I chalked up to the possibility that i wasn't reading his behavior or tone accurately. Unfortunately the issues continued as soon as i drove away in the car when the dash reminded me that the car needed an oil change. These maintenance issues continued to pop up on the road to my destination as I soon realized the vehicle had no wiper fluid and then continued when I stopped for gasoline only to realize that the front two tires on the vehicle were bald. I was willing to overlook these missteps as well as the clerk's attitude as i thought perhaps this was just a high traffic facility that hadn't been able to keep up with a busy rental schedule... But when I returned the car and dropped the keys, the gentleman there told me I was all good and would receive the receipt in my email... Much to my dismay the receipt contained a $75 dollar "car wash fee" on a car that had been treated respectfully... I don't blame Hertz as a whole but would highly recommend avoiding this location..

Personal rental , I paid for it and it was a good experience , waited maybe 15 min and drop off…read moreprocess was 10 min . Got a great rate and car was new and clean .

I arrived at Enterprise a few minutes after they opened. The staff was busy however, they made sure…read moreto address every customer as we entered. I was exchanging a vehicle that I had rented due to a smoke smell in the vehicle. Avery came up to me and asked if I was returning a vehicle. I explained to her what I was doing, and she took the keys, the information needed, and went out to find me a vehicle. She was very helpful in finding me a vehicle, and I was able to go back to work on time. Thank you, Avery for your professionalism and kindness. It was greatly appreciated.

After a motorcycle crashed into me recently, I've been feeling a bit on edge, so when my rental car…read morestarted beeping that it needed service, I panicked. I called Enterprise and they switched it out right away. What really stood out, though, was the reassurance and empathy from the front desk and from Avery, who handled the transfer. During an already stressful time, their compassion and customer service made a huge difference. Truly grateful for the support

If you need a rental car and your only choice is the Avis office in Redlands (now at the corner of…read moreRedlands Blvd and Alabama), use you thumb and hitchhike. Spent over 4 hours trying to get a car after having made reservations two weeks earlier. Finally got a car with a high- pitched whistle whenever the car went over 60 mph. When I explained to the staff, Dumb, Dumber and Dumbest, they just stared breathing through their mouths. I just took my own car on the trip. I want to publically apologize to Enterprise. I never knew how bad a car rental experience could be.

No service,we I call they put me on hold,they didn't even tell me I needed a major credit card to…read morerent one of there vehicles he don't even know how to make things right for a client a lot of hidden find detailed information that never was given out had to go to enterprise to rent my vehicle which the cost was more As a pricewise they are the cheapest that I have found

This is the second time we used Kizzee Management with Kevin. The service was beyond our…read moreexpectations, to making sure communication is on point, driving efficiently, and making sure everyone is accommodated. My group and I will never use another service when we are in the area! Thank you to the best team ever!!!

They were great . We actually had a small problem and the way they took care of It was very…read moreprofessional and efficient. Very nice vehicles extremely nice and professional driver highly recommend them.