What is the point of checking in online the night before picking up your rental car for a 10:00am…read morepickup, when you arrive in a packed, un organized lobby, there are no cars available. Me and other customers waited over an hour to get our rental vehicle. Completely Unacceptable to endure this wait. Staff lacked communication of the delay, just blew us off and simply didn't care. I've had better car rentals customer service at airports then this place. My last Enterprise rental was at the "E" Street location in San Bernardino, at least I was able to be on my way with a car within 10-15 minutes at most. The only positive thing was the return was quick and easy, that agent was nice, but does not make up for the horrible pickup experience. Never again! I would not rent a car from The Redlands Location.

Rented my car last Sunday, when it was pouring rain. The waiting room was packed with people,…read morereturns were slow to come back, but the staff was excellent. They did a great job juggling people and cars, offering people in order of reservation replacement cars as they came in. In the end they ended up taking care of every single person, including some walk-ins, and all with a great attitude despite the downpour. I just returned my car today, and the return process took no longer than 10 minutes. Overall, great experience!

I am extremely disappointed in Enterprise, and as a FLEET professional who already leases 80…read morevehicles from them... I dont know how to continue a relationship with an organization when their customer service is so poor and who lies to their customers. I reserved a Luxury SUV on November 22, 2024, with a scheduled pickup time of November 26, 2024 at 12pm thru December 11, 2024, for a $1800 15 day rental. I called at 11:10am on November 26, 2024, to verify my vehicle would be available and ready, and received verbal confirmation it would be. After ordering an Uber for $37.75, I arrived at Enterprise in Redlands, Ca., at 12:25 pm. After waiting 20 minutes in line they called my name and after getting to the vehicle, it was wrong (they gave me another customers vehicle, that was also waiting.) So, I go back inside, wait another 10 minutes, explain to the agent and then they ask if I can be patient, while they look into my reservation. After another 10 minutes of scrambling I am told that they do NOT HAVE THE VEHICLEM, that I had reserved 4 days prior / the one I CALLED AND VERIFIED was there and available, one hour prior.... they proceeded to attempt to sell me on something they did have, which is when I shared that I rented that specific size and class because we are driving to Tennessee and specifically due to my wife's severe disability (90% paralyzed from a botched chiropractic treatment in 2021) and the power wheel chair, manual wheelchair wouldn't fit in the standard SUV. So, after waiting there until around 1:20, I called corporate customer service, which was laughable because she said WE CANT DO ANYTHING ABOUT IT. (WTF Are you doing then?) At 2:30pm, THEY FINALLY found a full size (smaller, and lower grade) SUV and as consolation gave me a free days rental... i would have GLADLY PAID EXTRA $3-500, just to not go through it while my wife was calling every ten minutes because she needed help.

Would sure be nice if they had cars there... even after making a reservation. If you can't provide…read morethe sole purpose of your service then don't lead people to believe that you can do that. This was a great way to start my vacation Day two: still waiting for a call that they found me a rental. Day 14: emailed care@enterprise as requested, still no reply.

Everything went well. Got a great rental which I enjoyed driving. Eli was very helpful though I…read moredidn't get my initial request for a vehicle. The process was smooth and simple. I would recommend them and rent from them again. May not be the same for some I was happy with my choices no complaints here. I've rented from them before haven't had any issues. I did with Enterprise whose employee was not very understanding and had a Maduro/Khomeini complex never again. Despite giving them a lot of business before Him. Long Story just had to get that off my chest

Corporate account holder here. This place is awful…read more Independently operated. 1st experience was a couple weeks ago. I returned vehicle with full tank, when dropping off, employee asked if I needed a receipt while I was still outside. I said yes so we went inside and he printed it off, while walking out I was looking at it. I knew the booking was about $130. Then I see the receipt said over $200. They charged me $60 for gas. Immediately went back in and the employee already had the receipt with gas taken off ready. CLEARLY did this on purpose hoping if I didn't ask for a receipt he'd get that up charge. And if I did ask for the receipt, he hoped I wouldn't catch it. Today... I go in to get a vehicle for a one way. And they tell me they are no longer doing one ways and "they tried to call" never got a call. I pressed the employee why this would happen as this rental was for work and was critical. After pressing him on how this could happen, he backtracked and said it was just that they don't have any now, not that they "no longer doing one ways". My assumption is, there is some incentive for them to not send out one way vehicles because it makes their location harder to run or less profitable. Evident in their willingness to try and rip me off a week or so earlier. Went down the street to enterprise, no account. Made an a reservation and got a car in less than 20 minutes and the staff was great. Despite having an account with Avis/budget. I WILL NEVER use this location again. Very shady business.

I have rented several vehicles from here. I just recently rented a 12 passenger van for a week for…read moreour family vacation to Utah. I have always had excellent customer service and clean well maintained vehicles. My church has also rented passenger vans from here numerous times to travel to Mexico on mission trips. I have read some of the bad reviews and I must say I have never had a bad experience.

I reserved a 12-passenger van for Mother's Day to take a group of deserving mothers on an outing in…read moreLA. I reserved in person to pick up at 12pm but when arrived at 12:10 the whole place was closed and locked up. The person who made my reservation put the pickup at 12pm and did not tell me they closed at 12pm so that pick up time was not even possible. Why did you even allow this? They should have told me they close at 12 and made my pick up time 11am or anything earlier that 12pm. They ruined all our plans for Mother's Day. When I called to complain about it, they were unapologetic and did not care at all. This is terrible customer service. I will never rent from them again.

This location lacks a very simple skill! Manners and Customer Service! My husband and I enter the…read moreoffice, and not one person will greet you! Will not address you! Not friendly at all! You have managers walking around and will not even give you eye contact. I hate to say it, but as being African Americans and have an office full of African Americans and they won't even greet their own people! What a sad day and we still have a very long way to go! This office needs to shut down for no less than two weeks and go through an intense customer service 101 course. The young lady that help my husband became a little friendlier once my husband sat at her desk. They lack the skill of putting you in a car fitting to your current car type. We have a Dodge Challenger 392 and she put us in a GMC pickup truck! We ended up returning the car 3 hours later, thank God our car became ready. When we returned the same type of service no one said anything to us! A young man walked in with us and said "return"? We said yes, he reached for the key, never saying anything else and 20 minutes later her handed us a receipt and no other words said! Poor Service Never to return to that location again!

Personal rental , I paid for it and it was a good experience , waited maybe 15 min and drop off…read moreprocess was 10 min . Got a great rate and car was new and clean .

i had to rent a car through my insurance after an accident. front desk staff was very polite and…read morefriendly, despite being short staffed (so if you call them, that's why it takes awhile for someone to pick up). very apologetic about the longer wait too. both getting a rental and returning a rental processes were quick once i was assisted. i had two different rental cars and both were clean and fully fueled. small tip of advise: this enterprise location gets very busy so bring a book or something to keep yourself occupied :)

I made a reservation online and when I got there I was told by Jenifer the manager that the car I…read morereserved was taken by someone. I reserved a luxury suv and was offered a mini van. This is the 3rd time that I had a bad experience. I tried to give them chances but they keep failing me. The manger didn't try to compensate me in any form or way. She was very blunt and dry. I thing enterprise should give there managers better training to customers. I will be giving my business to other companies. I called management corporate offices let's see what they have to say. I will update everyone. Do your self a favor and stay away from this place. There low reviews here are facts.

If you need a rental car and your only choice is the Avis office in Redlands (now at the corner of…read moreRedlands Blvd and Alabama), use you thumb and hitchhike. Spent over 4 hours trying to get a car after having made reservations two weeks earlier. Finally got a car with a high- pitched whistle whenever the car went over 60 mph. When I explained to the staff, Dumb, Dumber and Dumbest, they just stared breathing through their mouths. I just took my own car on the trip. I want to publically apologize to Enterprise. I never knew how bad a car rental experience could be.

The customer service at this particular location was subpar. We were originally scheduled to pick…read moreup the car at 10, but called an hour and a half before and asked if it would be okay to pick it up a little earlier. Apparently we were speaking to the control/service center and not the specific location of pick-up because when I arrived the representative was less than helpful. Apparently the right arm of Avis doesn't know what the left arm of Avis is doing because we were told that in order to pick it up early at that location we would be charged an additional half a day. This was at about 9:20. The representative said I would have to wait and proceeded to help other people who were there after me without resolving the issue. I even showed him the email that stated we could pick it up early and he rudely dismissed it. When he came back into the building I tried to address the issue again and he said he wouldn't be able to help me for another 3 minutes, that was around 9:26 and proceeded to help the next individual. When I insisted that we called and made appropriate arrangements for early pick up he said "you didn't call here, you must have called the call center, they don't know what they are doing there, that's not how it works here". Rather than sit and argue my point I waited with anything but a smile until I was helped. I would not recommend this location the service is terrible and the representative seems to be an expert on splitting hairs.

I had a great experience from start to finish. The entire process was professional, smooth, and…read morestress-free. Communication was excellent, and they were always quick to answer any questions I had. They made everything easy to understand and truly worked with me to make sure I was comfortable throughout the process. The vehicle was clean, well-maintained, and exactly as described. What stood out the most was their customer service -- very respectful, patient, and reliable. It's hard to find companies that genuinely care about their clients, and Kizzee Management definitely does. I highly recommend them to anyone looking for trustworthy and professional car services. I look forward to continuing business with them in the future!

This is the second time we used Kizzee Management with Kevin. The service was beyond our…read moreexpectations, to making sure communication is on point, driving efficiently, and making sure everyone is accommodated. My group and I will never use another service when we are in the area! Thank you to the best team ever!!!