I had to rent a car unexpectedly due to a family emergency, and Enterprise made the whole process…read moreincredibly easy from start to finish. I wasn't exactly in the clearest headspace when I picked the car up, so I really appreciated how quick, smooth, and straightforward everything was. When I ended up returning the car early, Mina was especially helpful. He remembered me, made the return process just as easy, and was genuinely kind and reassuring throughout the whole experience. I can see why he is branch manager. When you're already dealing with something stressful, not having to worry about the logistics of a rental car makes a huge difference. I really appreciated how seamless he made everything!

I used to be a regular customer here (renting over a dozen times) before switching to Avis a few…read moreyears ago. Unfortunately, I was forced to use this Enterprise location again due to a warranty repair, and it was a terrible experience. The initial car they assigned had active tire pressure lights, mechanical issues, and a foul odor. After calling ahead to arrange a swap, I arrived only to be told it would take another hour. When a replacement was finally ready, it was a downgraded vehicle with a failing AC system--unacceptable for July in Southern California. To top it off, the staff offered absolutely no apology for the massive inconvenience. Between the filthy, crowded facility and their highly inefficient check-in process, there is no reason to choose Enterprise.

I am extremely disappointed in Enterprise, and as a FLEET professional who already leases 80…read morevehicles from them... I dont know how to continue a relationship with an organization when their customer service is so poor and who lies to their customers. I reserved a Luxury SUV on November 22, 2024, with a scheduled pickup time of November 26, 2024 at 12pm thru December 11, 2024, for a $1800 15 day rental. I called at 11:10am on November 26, 2024, to verify my vehicle would be available and ready, and received verbal confirmation it would be. After ordering an Uber for $37.75, I arrived at Enterprise in Redlands, Ca., at 12:25 pm. After waiting 20 minutes in line they called my name and after getting to the vehicle, it was wrong (they gave me another customers vehicle, that was also waiting.) So, I go back inside, wait another 10 minutes, explain to the agent and then they ask if I can be patient, while they look into my reservation. After another 10 minutes of scrambling I am told that they do NOT HAVE THE VEHICLEM, that I had reserved 4 days prior / the one I CALLED AND VERIFIED was there and available, one hour prior.... they proceeded to attempt to sell me on something they did have, which is when I shared that I rented that specific size and class because we are driving to Tennessee and specifically due to my wife's severe disability (90% paralyzed from a botched chiropractic treatment in 2021) and the power wheel chair, manual wheelchair wouldn't fit in the standard SUV. So, after waiting there until around 1:20, I called corporate customer service, which was laughable because she said WE CANT DO ANYTHING ABOUT IT. (WTF Are you doing then?) At 2:30pm, THEY FINALLY found a full size (smaller, and lower grade) SUV and as consolation gave me a free days rental... i would have GLADLY PAID EXTRA $3-500, just to not go through it while my wife was calling every ten minutes because she needed help.

Would sure be nice if they had cars there... even after making a reservation. If you can't provide…read morethe sole purpose of your service then don't lead people to believe that you can do that. This was a great way to start my vacation Day two: still waiting for a call that they found me a rental. Day 14: emailed care@enterprise as requested, still no reply.

First time renting a car from this location, honestly was such a GREAT experience. Eli and his boss…read morewere so kind and welcoming, it was a quick process! I will definitely be returning to this location for my next rental.

The WORST! I made the reservation yesterday for a car for the week. The got to the office 10…read moreminutes after they opened. I waited for 45 minutes behind 2 other customers in a sweltering hot lobby. When I finally got to the counter, I was informed that had my reservation but unfortunately had no cars to rent. What? No solution offered, no offer to take me to a location that had cars. Nothing. Not likely to return or recommend.

I don't know why there aren't better reviews for this place. We always have such good service. We…read morerent cars multiple times a year for trips. The SUVs are clean and new. Even one time when we were running a day late they assured us it was no problem. Stephen (sorry if I spelled it wrong) was so professional and kind. Upgraded us at no extra charge because I'm guessing they didn't have the car we requested. Really nice guy and went over the vehicle with us before we left. We will keep coming back.

Rented a car from GimmeCar a few weeks ago and the entire rental process went smoothly. They were…read morevery friendly on the phone and picking up the car took about 10 minutes. Quick and easy. The car was a Toyota Corolla and was clean. There was a slight odor of marijuana in the car during pickup but I just fixed that with some air freshener. I got a great deal on the car so I was not going to complain. The reason for the 2 stars- upon returning the car I received my deposit a few days later. No problem. However I noticed that I had an additional charge on my account for $47. When I called I was told this charge was made by mistake and I have followed up week after week and it still has not been refunded to me. I'm not sure how you can even make a mistake and charge a random amount to a customer after our business with them was completed. But it seems shady. All my calls to them have been brushed off and there is no sense of urgency to have this mistake corrected. Good prices, friendly people at first but because of this I will not be going back.

I reserved a 12-passenger van for Mother's Day to take a group of deserving mothers on an outing in…read moreLA. I reserved in person to pick up at 12pm but when arrived at 12:10 the whole place was closed and locked up. The person who made my reservation put the pickup at 12pm and did not tell me they closed at 12pm so that pick up time was not even possible. Why did you even allow this? They should have told me they close at 12 and made my pick up time 11am or anything earlier that 12pm. They ruined all our plans for Mother's Day. When I called to complain about it, they were unapologetic and did not care at all. This is terrible customer service. I will never rent from them again.

I went online inquiring about a passenger van to rent no call back, so I just went inside instead,…read moreonce I walked in wasn't so bad then continue to have a conversation with Jeff Canada at the front desk about miles per a day and extra questions he became very frustrated and rude....recommended to this place which wasn't a good idea they need better customer service ,so I just went to hertz instead

This location lacks a very simple skill! Manners and Customer Service! My husband and I enter the…read moreoffice, and not one person will greet you! Will not address you! Not friendly at all! You have managers walking around and will not even give you eye contact. I hate to say it, but as being African Americans and have an office full of African Americans and they won't even greet their own people! What a sad day and we still have a very long way to go! This office needs to shut down for no less than two weeks and go through an intense customer service 101 course. The young lady that help my husband became a little friendlier once my husband sat at her desk. They lack the skill of putting you in a car fitting to your current car type. We have a Dodge Challenger 392 and she put us in a GMC pickup truck! We ended up returning the car 3 hours later, thank God our car became ready. When we returned the same type of service no one said anything to us! A young man walked in with us and said "return"? We said yes, he reached for the key, never saying anything else and 20 minutes later her handed us a receipt and no other words said! Poor Service Never to return to that location again!

If I could leave zero stars i would. This was the worst…read moreexperience I've ever had with a car rental. The bad experience started from the second i walked in the door to pick up my reserved rental when the clerk was rude, which I chalked up to the possibility that i wasn't reading his behavior or tone accurately. Unfortunately the issues continued as soon as i drove away in the car when the dash reminded me that the car needed an oil change. These maintenance issues continued to pop up on the road to my destination as I soon realized the vehicle had no wiper fluid and then continued when I stopped for gasoline only to realize that the front two tires on the vehicle were bald. I was willing to overlook these missteps as well as the clerk's attitude as i thought perhaps this was just a high traffic facility that hadn't been able to keep up with a busy rental schedule... But when I returned the car and dropped the keys, the gentleman there told me I was all good and would receive the receipt in my email... Much to my dismay the receipt contained a $75 dollar "car wash fee" on a car that had been treated respectfully... I don't blame Hertz as a whole but would highly recommend avoiding this location..

This place was a nightmare! While staff was great nothing against them but, there is definitely an…read moreissue with enterprise I waited in line over an hour sweating in line. There was one person checking in and 2 guys running. I tried calling this location 4 times Pryor to arriving for a total of 45 min on hold. This location is severely understaffed. I had them call me to come pick up the car due to the excessive wait time and having to wait with a 90 year old and a toddler. That was very nice of the staff. Again not the staffs fault they were great. I blame enterprise for short staffing

What is the point of making a reservation if the company schedules dozens of people for the exact…read moresame time slot? I arrived for my reserved appointment only to find a line out the door and a single employee working the counter. After waiting, I spent nearly 20 minutes checking in and providing information that should have been collected when I made the reservation online--references, proof of residence, insurance information, employment details, and more. None of this was a surprise requirement, yet it had to be done in person. Then, after completing the paperwork, I was told to wait another 30 minutes for the car to be ready, despite the fact that they knew exactly when I would be arriving. What should have been a quick pickup turned into a 90-minute ordeal in a crowded lobby filled with other frustrated customers experiencing the same delays. The entire process felt outdated, disorganized, and incredibly inefficient. This was one of the worst customer service experiences I have had, and it's hard to understand how a reservation system that wastes so much of customers' time is considered acceptable.

This is the second time we used Kizzee Management with Kevin. The service was beyond our…read moreexpectations, to making sure communication is on point, driving efficiently, and making sure everyone is accommodated. My group and I will never use another service when we are in the area! Thank you to the best team ever!!!

They were great . We actually had a small problem and the way they took care of It was very…read moreprofessional and efficient. Very nice vehicles extremely nice and professional driver highly recommend them.