I needed to purchase Toyota Pink Coolant for my Highlander, so I searched online to find the best…read moreprice. I came across Toyota of Redlands and noticed that their online price was very reasonable. I called ahead to make sure they had plenty of the pink coolant in stock. I also asked if the online price was the same price I would pay if I purchased it at the dealership. The employee I spoke with confirmed that the online price was the same as the in-store price, so I decided to make the trip and purchase the coolant. When I arrived, I was greeted by Adrian in the Parts Department. I explained that I had called a few days earlier and was there to purchase the Pink Coolant. However, when Adrian gave me the price, I noticed it was higher than the online price. He explained that the online price and in-store price were different. I told him that the employee I had spoken with previously had specifically confirmed that I would pay the same price at the dealership. Although the previous employee had given me incorrect information, Adrian handled the situation in a way that really stood out to me. He could have simply charged me the regular in-store price, but instead, he took the initiative to honor the online price as a one-time courtesy. I was very grateful for what he did. It wasn't necessarily about the price difference--it was the fact that Adrian took ownership of the situation and made sure I left feeling valued as a customer. His professionalism, understanding, and willingness to make things right turned what could have been a frustrating experience into a very positive one. Overall, my personal experience with the Toyota of Redlands Parts Department was great, and Adrian's customer service made a lasting impression on me. In my personal opinion, I would definitely recommend their Parts Department in my personal opinion. I will also be returning in the future whenever I need Toyota parts or accessories. Thanks again, Adrian, for going above and beyond!

I would like to take a moment to share my experience with Toyota of Redlands today. I have always…read morehad pleasant experiences here in the past, which is why today's experience was especially disappointing. I brought my car in because I had been hearing a noise coming from the driver's side for several weeks. After waiting a little over two hours, I was contacted by Steve, the service manager, and was told that there was nothing wrong with my car. I explained that I disagreed with the diagnosis because I could clearly hear the noise while driving. I was told that they have the best technicians and that if the technician didn't hear anything, then there was nothing wrong. I was essentially told that if I continued to hear the noise in a few more weeks, I could bring the car back and wait again to have it checked. As I was walking out, I decided to stop and speak with someone else because I knew something was wrong with my car. Thankfully, I spoke with Alex, who was extremely kind and helpful. He brought over Jimmy from the body shop, and these two gentlemen immediately took my concern seriously. They took me outside and quickly found a large nail in my tire. I was shocked because this was something that should have been identified during a thorough inspection, especially after I specifically brought the vehicle in because of a noise coming from that area. Jimmy then got in the car with me and took it for a drive. Within 10-20 seconds, he heard the exact noise I had been complaining about for the past three weeks. This was despite being told that the technician, Robbie, had completed a full diagnosis and found nothing wrong. I am very confused and concerned by this experience. If Alex and Jimmy had not taken the time to listen to me and actually investigate the issue, I would have left believing there was nothing wrong with my car -- when there was clearly an issue that was noticeable almost immediately. I am extremely grateful to Alex and Jimmy for their professionalism, kindness, and willingness to listen to me when I knew something wasn't right. They are the reason this issue was finally identified. However, I am very disappointed with the way my concerns were handled by Steve and with the diagnosis performed by Robbie. This experience has left me questioning whether my vehicle was actually inspected as thoroughly as I was told it was. I have trusted Toyota of Redlands for my vehicle, and after today, I hope management takes this situation seriously and looks into what happened. Customers should feel confident that when they bring their vehicle in with a specific concern, that concern is genuinely investigated -- especially when the customer is telling you they can hear and feel something is wrong.

Buying a car is never a fun time...it's stressful, exhausting, and can be frustrating and obtuse. I…read morewas therefore very grateful that we worked with Noah to trade in my old car and buy a newer one that uses less gas (PHEV). Noah was easy-going, polite, friendly, and fair...I know sales people have a job to do and Noah did the best job possible balancing being a businessman and demonstrating excellent and personal customer service. He also went above and beyond to make sure we felt taken care of at every point of the process. It's easy to feel like a "customer" at some of the bigger, corporate dealerships. Redlands CDJR felt much more cozy and down-to-earth, and Noah's mellow, no pressure energy helped us to drive away very satisfied in our new purchase.

Reposting my review with the recent revelations of events that have occurred, as I had initially…read moretaken it down after Redlands CDJR "tried" to remedy the situation. Short of it is as follows: Brought our RAM truck in to be serviced under warranty for an airbag issue. Dropped the truck and was told it would be a multi-day job. Got a covered rental with them and went back home 50miles away. Got home and they called to say that they didnt have the part to do the work. (wow) Had some other work done since we were back home and came to get the truck next day. We were then told that we had to wait for the part to come in for that original work to be completed. 2months later we get a callback stating they had the part (airbag wiring harness). Called back several times to make an appt for the work to be completed under warranty and never got a call back. Holidays came, then the new year, and circled back in April with them again to get the warranty work completed since they stated they had the part some time before. We explained that we were 50miles away and needed to know how long the job would take. We were ensured that it would be a 1day job and that they had the part to do it this time. We brought the truck in again and upon arrival they state that the truck is now out of warranty and that we could be on the hook for some, if not all of the cost, as well as stating that it is a multi day job, and that we had to pay for the rental as it is out of warranty. (wow again) No one told us to this point that we were on any clock regarding warranty to get this job done by. They initially then came back with a 60/40 "deal" from Chrysler/Stellantis, which was still over $1200 estimate for a job that was suppose to be covered under warranty. We "proceeded" anyway under the guize that this still may be covered after appeal. Came back next day and explained to the Gen Manager the sequence of events that had occurred to date. They ended up cutting us a "deal" after discussing with their reps and the job would now be covered under warranty again due to initially getting the work started when the truck was under warranty, including the rental we had to pay for. They "tried" to remedy the situation by offering a cleaning of the cab and engine bay and we ended up piggybacking an oil change as well. Got the truck back and noticed that the oil life didn't get reset on the computer. Within a week the airbag sensor started consistently going off again, after they had diagnosed and replaced the wiring harness. Called back about 3-4 times, leaving messages on machines and with people, etc. No callback. 2 weeks later we finally get a hold of one of the points of contact and they admit the rental refund didn't go through and that the truck would be to be ran through diagnostics again, and that again this is possibly not covered under warranty, it would have to be submitted via their portal with Stellantis. The second time back on the airbags ended up being bad contacts under the seat. Moral of the story is the communication and stories they tell you there aint worth the squeeze. Wont be going back there for service, ever.

Called the parts departments, Robert Toves is the man i was talking to. I had a problem with a 1997…read moref350. He had me send him pictures, he deep dived into my problem and we found the part i was looking for. Even after we got off the phone, he sent me several messages confirming the part, the location and even guided me to a store where i can get it. Above and beyond customer service!! Thank you Robert!

Excellent experience all around. Luis Perez has been great to work with on both of my purchases…read more They resolved any issues quickly. Josue in fleet service has been on top of everything and endured the trucks were handled quickly and correctly. Fair negotiations, and excellent service.

This place is great. I was having g issues on the road in my diesel. I got my car towed on monday…read moreafternoon. They jumped on it even though I dropped it off a day early. Great communication. Didn't try and upsell a bunch of junk I didn't need. Got me in and out. I rarely take my truck to the dealer. Here I would. Adrien is great to work with in service

I won't be coming back once the warranty is up. You make an appt for early in the morning for them…read moreto not touch the car all day. This has happened 3 times to us. Then things aren't fixed, parts aren't ordered, and you're then told, it's normal for a GMC to have loud brakes.. steering wheel was coming apart, Hatfield said it's ready to be installed and to bring the car in. Set an appointment for 10:30 and we're called at 3:30 saying no one touched it today and we need to bring it back. Expect to stand there waiting for someone to acknowledge you even being there. Not a good place for service.

Let me start by introducing myself, my name is John, I live 6000 miles away from California on a…read moresmall island of Guam, I was looking for that special mid-life crisis car on Guam, but the Guam dealership had sold the car from under my feet! I was waiting for bank approval, It was unscrupulous of them to do so. So I decided to take my search online and see what I could come up with, I found a better SHELBY, the top of the line GT350R with CARlifornia Auto Wholesale (CAW), I texted Mark and the rest is history. He was very patient, and accommodating, this was a long process getting the loan approved, cutting the check for the down payment, sending the documents back and forth from Guam and California. Mark had made the scary process of buying a car online sight unseen a very pleasant one. I was very thankful I found Mark and CAW. I would highly recommend CAW to anyone who needs a vehicle online or otherwise. Mark is an honest sincere person, it was a pleasure working with him to make my Automotive dreams come true!!

I like the way they do business. I really appreciate them…read morebeing straight forward with the price. I've dealt with too many dealers in my lifetime and familiar with the shady sales tactics. When I came here it was a completely different experience everything was upfront and nothing shady at all. Also when they say they give the best price they are not lying. I highly recommend this dealer.

Great experience with Patrick super friendly & cool vibes ! Makes buying a car stress free and…read moresimple. Thank you so much !

First and last time coming to this location. We brought in our 2021 Kona Electric to get checked…read morefor any maintenance it might need. Dropped it off on Wednesday, May 7th and were told that it might stay over the weekend and we would get a phone call with an update. Two days passed and we hadn't heard anything. So we call the service department on the 9th and they say they'll call us back later that day. We never got a call back. We call them again on the 10th and the person who answered says they are short staffed because of Mother's Day and could not give us an update on the car, again saying they'll call back. Two more days passed without any contact at all so we call again on Monday the 12th to ask about the car. The person on the phone asks if we got the right location because they can't find any information about us or the car we dropped off. At this point we were obviously concerned, so we drove to the location around 1pm to speak to them in person. The guy asks for our last name, and when we tell him, he says he can't find anyone in the system with that name. Thankfully, we brought a spare key and were able to prove that the Kona in their lot was ours. The guy then explains that they hadn't even looked at the car, that they only had one EV mechanic, and that they were going to get started on it that afternoon. Again, saying we would receive a call. We never received a call that day. They finally took a look at the vehicle on the 13th or 14th, a whole week after we brought it in. And WE had to be the ones to contact them to get an update. They had told us the car "stopped charging" all of the sudden and they already ordered a part that was going to take an entire month to arrive. It was frustrating having the car at this location without any updates or follow-through on communication. Not to mention not even having our correct information in their system. We would understand if they had been honest and explained to us from the beginning that they were busy and wouldn't be able to look at the car until a week later. But keeping us in the dark about everything was super unprofessional. I was also 8 months pregnant and working at this point so having transportation was essential for us at this time. It would have been the bare minimum to be taken into consideration and communicated to as the costumer. Eventually, they gave us a loaner and we didn't get the car back until 5 weeks later. And now we have to deal with visible damage to the front bumper which was never there before. In addition, it looked like someone intentionally unplugged our dash cam and didn't bother to set it back up before returning the car to us, so the cable was just hanging there in front of the windshield. I assume they didn't want to be liable for anything that might have been caught on camera while working on the car or taking it out for drives? That felt sketchy. Oh, and a noticable sticky stain was left on the floor that smelled like monster energy drink, along with greasy fingerprints all over the dash. I'm assuming they took the car out to grab lunch? It was in mint condition when we left it. Seeing the other negative reviews, I know others have experienced similar things. I should have looked before deciding where to go. Since then, we've taken the car to Riverside Hyundai and it's a night and day difference. Pleasant people to work with, smooth communication and quick service.

i firstly want to say thank you God but also thank you to ilene for being such a great help and…read moretruly being a great person . she helped me get my first every car on my own , as well as albert who truly showed compassion !! I will be coming back and referring all my loved ones their way !!! truly amazing experience!!!!!!!!

​Picked up this beauty right off the showroom floor!!…read more This is my family's fourth vehicle from Nissan of redlands! Always great service knowledgeable staff and friendly upbeat environment! If you're looking for a great car buying experience and also great service department come down send your friends and family to Nissan of Redlands!

Once again the professional gentlemen at Advantage Auto Center delivered great customer service,…read moreloyalty, and consistency beyond my expectations!!! This is my second purchase while also referring friends. Wow oh wow! Not only are all their vehicles in tip top shape but also immaculately clean inside out out. Purchasing is nearly a breeze. Fastest in and out purchase with thorough document review while sharing easy going conversation. I highly recommend these good ol boys to anyone in need ofa dependable reliable ride or if seeking a nice beefy truck! Thanks again guys!

They really educated me on car buying and let me walk away and come back. I immediately experienced…read morehigh pressure sales elsewhere and came back to buy my SUV. The sales process took less than an hour and I drove away. Any issues I had were addressed immediately. I am so happy with my car.

Best car buying experience I've ever had. Pete was completely straightforward, honest, professional…read moreand personable. The entire team works together to make the buying experience seamless - from appraising my trade in, to the presentation of the new car, the finance team etc. Kudos! What a flawless operation and I couldn't be happier with my new beast of a car!

I recently contacted Tom Bell Chevrolet for information on a truck and had the pleasure of working…read morewith Jimbo. He was extremely knowledgeable, answered all of my questions promptly, and made the entire process smooth from the start. After driving an hour and a half to the dealership, Maroon welcomed me, showed me the truck, and assisted with gathering my information. Jimbo then finalized the deal professionally and efficiently, while Andrew ensured all of the paperwork was completed accurately and in order. Overall, it was a great experience from beginning to end. I would highly recommend Tom Bell Chevrolet to anyone looking for a truck. Jimbo and the team truly take care of their customers.

I've been looking to buy a Jeep. Found a good one! Kelly got me a good finance rate and it was…read moreon! Really fast and easy process. No BS. I got a trail ready vehicle and was told if I had any problems bring it in. Sky and Kelly are really nice and I loved the pets too. Super friendly. I def recommend. Thanks for the awesome Jeep. I love it!

I had a fantastic experience at Auto Locators! They made it a very comfortable and easy car buying…read moreprocess which typically is a Nightmare at the big, corporate auto dealerships. Love the cool little office space - good vibes! The owners are very nice; Kelly is super knowledgeable about her Jeeps! I definitely recommend them and adore the Jeep I purchased!