First time renting a car from this location, honestly was such a GREAT experience. Eli and his boss…read morewere so kind and welcoming, it was a quick process! I will definitely be returning to this location for my next rental.

The WORST! I made the reservation yesterday for a car for the week. The got to the office 10…read moreminutes after they opened. I waited for 45 minutes behind 2 other customers in a sweltering hot lobby. When I finally got to the counter, I was informed that had my reservation but unfortunately had no cars to rent. What? No solution offered, no offer to take me to a location that had cars. Nothing. Not likely to return or recommend.

I don't know why there aren't better reviews for this place. We always have such good service. We…read morerent cars multiple times a year for trips. The SUVs are clean and new. Even one time when we were running a day late they assured us it was no problem. Stephen (sorry if I spelled it wrong) was so professional and kind. Upgraded us at no extra charge because I'm guessing they didn't have the car we requested. Really nice guy and went over the vehicle with us before we left. We will keep coming back.

Rented a car from GimmeCar a few weeks ago and the entire rental process went smoothly. They were…read morevery friendly on the phone and picking up the car took about 10 minutes. Quick and easy. The car was a Toyota Corolla and was clean. There was a slight odor of marijuana in the car during pickup but I just fixed that with some air freshener. I got a great deal on the car so I was not going to complain. The reason for the 2 stars- upon returning the car I received my deposit a few days later. No problem. However I noticed that I had an additional charge on my account for $47. When I called I was told this charge was made by mistake and I have followed up week after week and it still has not been refunded to me. I'm not sure how you can even make a mistake and charge a random amount to a customer after our business with them was completed. But it seems shady. All my calls to them have been brushed off and there is no sense of urgency to have this mistake corrected. Good prices, friendly people at first but because of this I will not be going back.

I had to rent a car unexpectedly due to a family emergency, and Enterprise made the whole process…read moreincredibly easy from start to finish. I wasn't exactly in the clearest headspace when I picked the car up, so I really appreciated how quick, smooth, and straightforward everything was. When I ended up returning the car early, Mina was especially helpful. He remembered me, made the return process just as easy, and was genuinely kind and reassuring throughout the whole experience. I can see why he is branch manager. When you're already dealing with something stressful, not having to worry about the logistics of a rental car makes a huge difference. I really appreciated how seamless he made everything!

I used to be a regular customer here (renting over a dozen times) before switching to Avis a few…read moreyears ago. Unfortunately, I was forced to use this Enterprise location again due to a warranty repair, and it was a terrible experience. The initial car they assigned had active tire pressure lights, mechanical issues, and a foul odor. After calling ahead to arrange a swap, I arrived only to be told it would take another hour. When a replacement was finally ready, it was a downgraded vehicle with a failing AC system--unacceptable for July in Southern California. To top it off, the staff offered absolutely no apology for the massive inconvenience. Between the filthy, crowded facility and their highly inefficient check-in process, there is no reason to choose Enterprise.

Excellent service and communication with their customers! Made buying my car so easy and stress…read morefree.! Highly recommended!!

Great family-owned business. Excellent staff. Overall experience was a breeze. I highly recommend…read morethis company.

really good experience. They were really nice helpful and were really good at there jobsread more

called to reserved a car when it came to pick up car i was told they had none but was exspecting…read moresome to come in basically it ended up as no car i was going out of town and this really was a bad exsperience however i have dealt with the one in san berandio had amazing exsperince. my opinion i felt they other options in this situation

I've rented from this location (or dropped off a rental I picked up from LAX) several times over…read morethe last few years. The staff here is unfailingly helpful and pleasant to interact with. I've found this to be true whether they are backed up with customers at the end of the week, or the lot is full of cars on a Monday or Tuesday. I greatly appreciate their service.

I rented a car online and somehow got a "discount" for Friday through Monday…read more Upon picking it up the lady at the desk didn't know who I was and the car I had hoped for wasn't what I was supposed to get. We drive up the coast and as the sun hits the window it's so dirty that I could write on the inside of the windshield- We had to get off the freeway and clean the windows, first day- 5 hours after leaving. Then in San Jose on the freeway we get a flat tire and NO SPARE! FML I called my AAA and Avis (who wanted to charge me an arm and leg for help) After several phone calls in an hour later We were told to go to the Avis by the airport The tow truck driver couldn't get his truck that had a flat flatbed to the Return center, and the people at the counter made him take it to another location We're now sitting stranded in the lobby We lost $40 on a lunch reservation And I'm worried that we're not gonna make it to the show I would never rent from Avis again The lady at the counter was nice enough but I am still super frustrated. Wonder when I will get another car right now to finish our little journey to SF.

I reserved a 12-passenger van for Mother's Day to take a group of deserving mothers on an outing in…read moreLA. I reserved in person to pick up at 12pm but when arrived at 12:10 the whole place was closed and locked up. The person who made my reservation put the pickup at 12pm and did not tell me they closed at 12pm so that pick up time was not even possible. Why did you even allow this? They should have told me they close at 12 and made my pick up time 11am or anything earlier that 12pm. They ruined all our plans for Mother's Day. When I called to complain about it, they were unapologetic and did not care at all. This is terrible customer service. I will never rent from them again.

I went online inquiring about a passenger van to rent no call back, so I just went inside instead,…read moreonce I walked in wasn't so bad then continue to have a conversation with Jeff Canada at the front desk about miles per a day and extra questions he became very frustrated and rude....recommended to this place which wasn't a good idea they need better customer service ,so I just went to hertz instead

If you need a rental car and your only choice is the Avis office in Redlands (now at the corner of…read moreRedlands Blvd and Alabama), use you thumb and hitchhike. Spent over 4 hours trying to get a car after having made reservations two weeks earlier. Finally got a car with a high- pitched whistle whenever the car went over 60 mph. When I explained to the staff, Dumb, Dumber and Dumbest, they just stared breathing through their mouths. I just took my own car on the trip. I want to publically apologize to Enterprise. I never knew how bad a car rental experience could be.

No service,we I call they put me on hold,they didn't even tell me I needed a major credit card to…read morerent one of there vehicles he don't even know how to make things right for a client a lot of hidden find detailed information that never was given out had to go to enterprise to rent my vehicle which the cost was more As a pricewise they are the cheapest that I have found

This is the second time we used Kizzee Management with Kevin. The service was beyond our…read moreexpectations, to making sure communication is on point, driving efficiently, and making sure everyone is accommodated. My group and I will never use another service when we are in the area! Thank you to the best team ever!!!

They were great . We actually had a small problem and the way they took care of It was very…read moreprofessional and efficient. Very nice vehicles extremely nice and professional driver highly recommend them.

It's not acceptable when you make a reservation carefully online and then call to confirm pick up,…read morea service I needed and planned on, and I leave work on the day of pick up early, and no one shows up to pick me up. Now my travel plans are all screwed up as I was planning on leaving early in the morning. It is unprofessional to confirm pick up and then not show up to pick up your client. I called corporate and they offered me ridiculous and lousy fixes to the problem, none of which were practical. Update after renting vehicle: changes from 2 stars to 4 stars. Staff at location were very nice. They apologized for the error on their part, gave me a free upgrade, and waved the gas fee. Vehicle was awesome but was not fully prepped for renting (not vacuumed, cleaned, gas tank not filled). Overall, would rent from location again. Please note, if you are going to be picked up, make sure you call location 24 hours ahead of time to verify they will pick you up and have correct address on file.

I am extremely disappointed in Enterprise, and as a FLEET professional who already leases 80…read morevehicles from them... I dont know how to continue a relationship with an organization when their customer service is so poor and who lies to their customers. I reserved a Luxury SUV on November 22, 2024, with a scheduled pickup time of November 26, 2024 at 12pm thru December 11, 2024, for a $1800 15 day rental. I called at 11:10am on November 26, 2024, to verify my vehicle would be available and ready, and received verbal confirmation it would be. After ordering an Uber for $37.75, I arrived at Enterprise in Redlands, Ca., at 12:25 pm. After waiting 20 minutes in line they called my name and after getting to the vehicle, it was wrong (they gave me another customers vehicle, that was also waiting.) So, I go back inside, wait another 10 minutes, explain to the agent and then they ask if I can be patient, while they look into my reservation. After another 10 minutes of scrambling I am told that they do NOT HAVE THE VEHICLEM, that I had reserved 4 days prior / the one I CALLED AND VERIFIED was there and available, one hour prior.... they proceeded to attempt to sell me on something they did have, which is when I shared that I rented that specific size and class because we are driving to Tennessee and specifically due to my wife's severe disability (90% paralyzed from a botched chiropractic treatment in 2021) and the power wheel chair, manual wheelchair wouldn't fit in the standard SUV. So, after waiting there until around 1:20, I called corporate customer service, which was laughable because she said WE CANT DO ANYTHING ABOUT IT. (WTF Are you doing then?) At 2:30pm, THEY FINALLY found a full size (smaller, and lower grade) SUV and as consolation gave me a free days rental... i would have GLADLY PAID EXTRA $3-500, just to not go through it while my wife was calling every ten minutes because she needed help.