I don't know why there aren't better reviews for this place. We always have such good service. We…read morerent cars multiple times a year for trips. The SUVs are clean and new. Even one time when we were running a day late they assured us it was no problem. Stephen (sorry if I spelled it wrong) was so professional and kind. Upgraded us at no extra charge because I'm guessing they didn't have the car we requested. Really nice guy and went over the vehicle with us before we left. We will keep coming back.

Rented a car from GimmeCar a few weeks ago and the entire rental process went smoothly. They were…read morevery friendly on the phone and picking up the car took about 10 minutes. Quick and easy. The car was a Toyota Corolla and was clean. There was a slight odor of marijuana in the car during pickup but I just fixed that with some air freshener. I got a great deal on the car so I was not going to complain. The reason for the 2 stars- upon returning the car I received my deposit a few days later. No problem. However I noticed that I had an additional charge on my account for $47. When I called I was told this charge was made by mistake and I have followed up week after week and it still has not been refunded to me. I'm not sure how you can even make a mistake and charge a random amount to a customer after our business with them was completed. But it seems shady. All my calls to them have been brushed off and there is no sense of urgency to have this mistake corrected. Good prices, friendly people at first but because of this I will not be going back.

Excellent customer service! Told the guy I was going on a 30 hour road trip to Cincinnati and the…read morecar they gave me was damn near brand new! Only had a little over 1,000 miles on it, paid a little extra for damage waiver fee which I'm glad I did because I scraped the bumper a little on a curb and still got my deposit back! Friendly and fast service, was even easy calling to request an extra rental day. Definitely will be coming here for future rentals!

I used to be a regular customer here (renting over a dozen times) before switching to Avis a few…read moreyears ago. Unfortunately, I was forced to use this Enterprise location again due to a warranty repair, and it was a terrible experience. The initial car they assigned had active tire pressure lights, mechanical issues, and a foul odor. After calling ahead to arrange a swap, I arrived only to be told it would take another hour. When a replacement was finally ready, it was a downgraded vehicle with a failing AC system--unacceptable for July in Southern California. To top it off, the staff offered absolutely no apology for the massive inconvenience. Between the filthy, crowded facility and their highly inefficient check-in process, there is no reason to choose Enterprise.

Excellent service and communication with their customers! Made buying my car so easy and stress…read morefree.! Highly recommended!!

Great family-owned business. Excellent staff. Overall experience was a breeze. I highly recommend…read morethis company.

really good experience. They were really nice helpful and were really good at there jobsread more

1 Star Absolutely…read moreterrible experience. I reserved a truck for a family camping trip and called the morning of pickup to confirm everything, only to be told there were no trucks available. After contacting corporate, the Yucaipa location called me and assured me they had a truck for me, that it was getting an oil change, and that it would be waiting for me when I arrived later that afternoon. I specifically asked if it would be rented to someone else and was told no. When I arrived at 3:30 PM, I walked in to find the manager asleep at his desk, snoring. I knocked on the counter and tried to get his attention, but he never woke up. After several minutes, another employee came in and informed me that the truck I had been promised was no longer available because it had supposedly been in an accident. The interesting part? The employee left me a voicemail at 3:41 PM while I was literally standing inside the office waiting for assistance. After I'd already arranged a ride, taken time out of my day, and shown up exactly when they told me to. Whether the truck was actually in an accident or rented to someone else, I'll never know. What I do know is that nobody bothered to communicate with me until I was already standing in the office. I then spent more time dealing with corporate, who repeatedly promised callbacks and solutions that never came. If you enjoy uncertainty, poor communication, broken promises, and management sleeping on the job, this is the place for you. If you actually need a vehicle you've reserved, I'd strongly suggest looking elsewhere.

Please anyone in need of a rental car be very careful if you are renting from Avis on university…read moreavenue. The car they gave me had a engine problems and almost broke down in the middle of the desert. They knew something was wrong with the car cause the customer that returned the car told them in front of us. I asked them that the car wasn't safe to rent they repeatedly lied saying it was nothing just a light that has to be deactivated that the car was in perfect condition. Never again would rent from this place is a horrible place where their customers safety means absolutely nothing to them.

Had a reservation through rentalcars.com, showed up and it was as if they had never heard of it…read more Said it didn't go through because they closed early the day I booked it. Didn't get my car the day I was supposed to go on a work trip, and had to scramble last minute to figure everything out. The lady at the front desk was nice but not very helpful, didn't offer any solutions. Will never use Avis again after this experience.

I reserved a 12-passenger van for Mother's Day to take a group of deserving mothers on an outing in…read moreLA. I reserved in person to pick up at 12pm but when arrived at 12:10 the whole place was closed and locked up. The person who made my reservation put the pickup at 12pm and did not tell me they closed at 12pm so that pick up time was not even possible. Why did you even allow this? They should have told me they close at 12 and made my pick up time 11am or anything earlier that 12pm. They ruined all our plans for Mother's Day. When I called to complain about it, they were unapologetic and did not care at all. This is terrible customer service. I will never rent from them again.

I went online inquiring about a passenger van to rent no call back, so I just went inside instead,…read moreonce I walked in wasn't so bad then continue to have a conversation with Jeff Canada at the front desk about miles per a day and extra questions he became very frustrated and rude....recommended to this place which wasn't a good idea they need better customer service ,so I just went to hertz instead

If you need a rental car and your only choice is the Avis office in Redlands (now at the corner of…read moreRedlands Blvd and Alabama), use you thumb and hitchhike. Spent over 4 hours trying to get a car after having made reservations two weeks earlier. Finally got a car with a high- pitched whistle whenever the car went over 60 mph. When I explained to the staff, Dumb, Dumber and Dumbest, they just stared breathing through their mouths. I just took my own car on the trip. I want to publically apologize to Enterprise. I never knew how bad a car rental experience could be.

No service,we I call they put me on hold,they didn't even tell me I needed a major credit card to…read morerent one of there vehicles he don't even know how to make things right for a client a lot of hidden find detailed information that never was given out had to go to enterprise to rent my vehicle which the cost was more As a pricewise they are the cheapest that I have found

This is the second time we used Kizzee Management with Kevin. The service was beyond our…read moreexpectations, to making sure communication is on point, driving efficiently, and making sure everyone is accommodated. My group and I will never use another service when we are in the area! Thank you to the best team ever!!!

They were great . We actually had a small problem and the way they took care of It was very…read moreprofessional and efficient. Very nice vehicles extremely nice and professional driver highly recommend them.