Everything went well. Got a great rental which I enjoyed driving. Eli was very helpful though I…read moredidn't get my initial request for a vehicle. The process was smooth and simple. I would recommend them and rent from them again. May not be the same for some I was happy with my choices no complaints here. I've rented from them before haven't had any issues. I did with Enterprise whose employee was not very understanding and had a Maduro/Khomeini complex never again. Despite giving them a lot of business before Him. Long Story just had to get that off my chest

Corporate account holder here. This place is awful…read more Independently operated. 1st experience was a couple weeks ago. I returned vehicle with full tank, when dropping off, employee asked if I needed a receipt while I was still outside. I said yes so we went inside and he printed it off, while walking out I was looking at it. I knew the booking was about $130. Then I see the receipt said over $200. They charged me $60 for gas. Immediately went back in and the employee already had the receipt with gas taken off ready. CLEARLY did this on purpose hoping if I didn't ask for a receipt he'd get that up charge. And if I did ask for the receipt, he hoped I wouldn't catch it. Today... I go in to get a vehicle for a one way. And they tell me they are no longer doing one ways and "they tried to call" never got a call. I pressed the employee why this would happen as this rental was for work and was critical. After pressing him on how this could happen, he backtracked and said it was just that they don't have any now, not that they "no longer doing one ways". My assumption is, there is some incentive for them to not send out one way vehicles because it makes their location harder to run or less profitable. Evident in their willingness to try and rip me off a week or so earlier. Went down the street to enterprise, no account. Made an a reservation and got a car in less than 20 minutes and the staff was great. Despite having an account with Avis/budget. I WILL NEVER use this location again. Very shady business.

I don't know why there aren't better reviews for this place. We always have such good service. We…read morerent cars multiple times a year for trips. The SUVs are clean and new. Even one time when we were running a day late they assured us it was no problem. Stephen (sorry if I spelled it wrong) was so professional and kind. Upgraded us at no extra charge because I'm guessing they didn't have the car we requested. Really nice guy and went over the vehicle with us before we left. We will keep coming back.

Rented a car from GimmeCar a few weeks ago and the entire rental process went smoothly. They were…read morevery friendly on the phone and picking up the car took about 10 minutes. Quick and easy. The car was a Toyota Corolla and was clean. There was a slight odor of marijuana in the car during pickup but I just fixed that with some air freshener. I got a great deal on the car so I was not going to complain. The reason for the 2 stars- upon returning the car I received my deposit a few days later. No problem. However I noticed that I had an additional charge on my account for $47. When I called I was told this charge was made by mistake and I have followed up week after week and it still has not been refunded to me. I'm not sure how you can even make a mistake and charge a random amount to a customer after our business with them was completed. But it seems shady. All my calls to them have been brushed off and there is no sense of urgency to have this mistake corrected. Good prices, friendly people at first but because of this I will not be going back.

What is the point of checking in online the night before picking up your rental car for a 10:00am…read morepickup, when you arrive in a packed, un organized lobby, there are no cars available. Me and other customers waited over an hour to get our rental vehicle. Completely Unacceptable to endure this wait. Staff lacked communication of the delay, just blew us off and simply didn't care. I've had better car rentals customer service at airports then this place. My last Enterprise rental was at the "E" Street location in San Bernardino, at least I was able to be on my way with a car within 10-15 minutes at most. The only positive thing was the return was quick and easy, that agent was nice, but does not make up for the horrible pickup experience. Never again! I would not rent a car from The Redlands Location.

Rented my car last Sunday, when it was pouring rain. The waiting room was packed with people,…read morereturns were slow to come back, but the staff was excellent. They did a great job juggling people and cars, offering people in order of reservation replacement cars as they came in. In the end they ended up taking care of every single person, including some walk-ins, and all with a great attitude despite the downpour. I just returned my car today, and the return process took no longer than 10 minutes. Overall, great experience!

Excellent service and communication with their customers! Made buying my car so easy and stress…read morefree.! Highly recommended!!

Great family-owned business. Excellent staff. Overall experience was a breeze. I highly recommend…read morethis company.

Awful service. I made a reservation in advance for a mid-size SUV. I was dropped off at the…read moreYucaipa location a little after my scheduled pick-up time. I walked inside and told the worker that I had a car reservation and my name. They didn't even have the car that I had reserved. He asked me if I wanted a mini-van, and I told him no thank you. He made some calls, than asked me how was I going to pay. I told him I would pay with my CC. He said he found one in Banning, and that I'd need to go there to pick it up. I was dropped off, so I guess I would have to walk. I told him No thanks, and then the room went silent. He never said another word to me. Needless to say, I walked out and will never use this location again. If you have other options if you are in need of a rental car, I would stay away from this Enterprise location.

If I could give this place 0 stars I would. First of all the customer service is terrible!!! I…read morewould never recommend anyone coming here after the way I was treated. So Unprofessional, the front desk girl Kenna was so racist and rude, not sure if she was in a bad mood or what her deal was !!! I called prior to my appearance and already had reservations set and was racially profiled by this girl and treated terribly. Unacceptable behavior especially during these the holidays!

I've rented from this location (or dropped off a rental I picked up from LAX) several times over…read morethe last few years. The staff here is unfailingly helpful and pleasant to interact with. I've found this to be true whether they are backed up with customers at the end of the week, or the lot is full of cars on a Monday or Tuesday. I greatly appreciate their service.

Worst godawful rental location I have ever been to in my life. There is no customer service…read morewhatsoever, that's nonexistent. This location is both Avis & Budget by the way. The guy there was absolutely awful, so old and rude to everyone, and wore a backwards LA cap.Tried marking up their online quote by $50.00 so I just booked online. He demanded I give him my insurance policy number when I declined his insurance, which no rental agency ever does. Then, continues to try and push selling his crap car rental insurance, despite his horrendous attitude and angry miserable face. Then, doesn't list all the scratches, dents, damages I see on the vehicle. He said just if it's major. I told him I'm going to take a video and pictures of this vehicle so you don't charge me for this. He said yea that's fine. Car smelled like smoke when I got in, and it was filthy inside and out. I don't think it was cleaned after the last person rented it. I only went here because enterprise was out of cars, and I couldn't make it to the airport car rentals which are always a better experience. I will exclusively go to airport rentals from now on.

I have rented several vehicles from here. I just recently rented a 12 passenger van for a week for…read moreour family vacation to Utah. I have always had excellent customer service and clean well maintained vehicles. My church has also rented passenger vans from here numerous times to travel to Mexico on mission trips. I have read some of the bad reviews and I must say I have never had a bad experience.

I reserved a 12-passenger van for Mother's Day to take a group of deserving mothers on an outing in…read moreLA. I reserved in person to pick up at 12pm but when arrived at 12:10 the whole place was closed and locked up. The person who made my reservation put the pickup at 12pm and did not tell me they closed at 12pm so that pick up time was not even possible. Why did you even allow this? They should have told me they close at 12 and made my pick up time 11am or anything earlier that 12pm. They ruined all our plans for Mother's Day. When I called to complain about it, they were unapologetic and did not care at all. This is terrible customer service. I will never rent from them again.

If you need a rental car and your only choice is the Avis office in Redlands (now at the corner of…read moreRedlands Blvd and Alabama), use you thumb and hitchhike. Spent over 4 hours trying to get a car after having made reservations two weeks earlier. Finally got a car with a high- pitched whistle whenever the car went over 60 mph. When I explained to the staff, Dumb, Dumber and Dumbest, they just stared breathing through their mouths. I just took my own car on the trip. I want to publically apologize to Enterprise. I never knew how bad a car rental experience could be.

The customer service at this particular location was subpar. We were originally scheduled to pick…read moreup the car at 10, but called an hour and a half before and asked if it would be okay to pick it up a little earlier. Apparently we were speaking to the control/service center and not the specific location of pick-up because when I arrived the representative was less than helpful. Apparently the right arm of Avis doesn't know what the left arm of Avis is doing because we were told that in order to pick it up early at that location we would be charged an additional half a day. This was at about 9:20. The representative said I would have to wait and proceeded to help other people who were there after me without resolving the issue. I even showed him the email that stated we could pick it up early and he rudely dismissed it. When he came back into the building I tried to address the issue again and he said he wouldn't be able to help me for another 3 minutes, that was around 9:26 and proceeded to help the next individual. When I insisted that we called and made appropriate arrangements for early pick up he said "you didn't call here, you must have called the call center, they don't know what they are doing there, that's not how it works here". Rather than sit and argue my point I waited with anything but a smile until I was helped. I would not recommend this location the service is terrible and the representative seems to be an expert on splitting hairs.

I had a great experience from start to finish. The entire process was professional, smooth, and…read morestress-free. Communication was excellent, and they were always quick to answer any questions I had. They made everything easy to understand and truly worked with me to make sure I was comfortable throughout the process. The vehicle was clean, well-maintained, and exactly as described. What stood out the most was their customer service -- very respectful, patient, and reliable. It's hard to find companies that genuinely care about their clients, and Kizzee Management definitely does. I highly recommend them to anyone looking for trustworthy and professional car services. I look forward to continuing business with them in the future!

This is the second time we used Kizzee Management with Kevin. The service was beyond our…read moreexpectations, to making sure communication is on point, driving efficiently, and making sure everyone is accommodated. My group and I will never use another service when we are in the area! Thank you to the best team ever!!!

I am extremely disappointed in Enterprise, and as a FLEET professional who already leases 80…read morevehicles from them... I dont know how to continue a relationship with an organization when their customer service is so poor and who lies to their customers. I reserved a Luxury SUV on November 22, 2024, with a scheduled pickup time of November 26, 2024 at 12pm thru December 11, 2024, for a $1800 15 day rental. I called at 11:10am on November 26, 2024, to verify my vehicle would be available and ready, and received verbal confirmation it would be. After ordering an Uber for $37.75, I arrived at Enterprise in Redlands, Ca., at 12:25 pm. After waiting 20 minutes in line they called my name and after getting to the vehicle, it was wrong (they gave me another customers vehicle, that was also waiting.) So, I go back inside, wait another 10 minutes, explain to the agent and then they ask if I can be patient, while they look into my reservation. After another 10 minutes of scrambling I am told that they do NOT HAVE THE VEHICLEM, that I had reserved 4 days prior / the one I CALLED AND VERIFIED was there and available, one hour prior.... they proceeded to attempt to sell me on something they did have, which is when I shared that I rented that specific size and class because we are driving to Tennessee and specifically due to my wife's severe disability (90% paralyzed from a botched chiropractic treatment in 2021) and the power wheel chair, manual wheelchair wouldn't fit in the standard SUV. So, after waiting there until around 1:20, I called corporate customer service, which was laughable because she said WE CANT DO ANYTHING ABOUT IT. (WTF Are you doing then?) At 2:30pm, THEY FINALLY found a full size (smaller, and lower grade) SUV and as consolation gave me a free days rental... i would have GLADLY PAID EXTRA $3-500, just to not go through it while my wife was calling every ten minutes because she needed help.

Would sure be nice if they had cars there... even after making a reservation. If you can't provide…read morethe sole purpose of your service then don't lead people to believe that you can do that. This was a great way to start my vacation Day two: still waiting for a call that they found me a rental. Day 14: emailed care@enterprise as requested, still no reply.