What is the point of checking in online the night before picking up your rental car for a 10:00am pickup, when you arrive in a packed, un organized lobby, there are no cars available. Me and other customers waited over an hour to get our rental vehicle. Completely Unacceptable to endure this wait. Staff lacked communication of the delay, just blew us off and simply didn't care. I've had better car rentals customer service at airports then this place. My last Enterprise rental was at the "E" Street location in San Bernardino, at least I was able to be on my way with a car within 10-15 minutes at most. The only positive thing was the return was quick and easy, that agent was nice, but does not make up for the horrible pickup experience. Never again! I would not rent a car from The Redlands Location. read more

Rented my car last Sunday, when it was pouring rain. The waiting room was packed with people, returns were slow to come back, but the staff was excellent. They did a great job juggling people and cars, offering people in order of reservation replacement cars as they came in. In the end they ended up taking care of every single person, including some walk-ins, and all with a great attitude despite the downpour. I just returned my car today, and the return process took no longer than 10 minutes. Overall, great experience! read more

Absolutely wouldn't recommend this place to anyone! I only asked for a vehicle that did not have any smoke smell. The two vehicles they showed us were disgusting! The first one smelled like weed and the second one filled with cigarettes. They then asked us to waited 20 minutes for another vehicle and we when they were finally ready the car was filthy! They told us that their machine was down for car washing and told us they would give us a voucher to go to the car wash!!! On top of all that the music was so unprofessional filled with profanity and nasty words when I had my six-year-old with us! I would never return back to this place!!! read more

I rented a car because my vehcile was in shop , american family insurance, today I returned the car in plenty of time, yet they want to gouge the insurance company for another day of rental , I told them that it was not right, so my review is correct . They should have waved the extra day but because it was insurance , they refused to wave it, that I not right and should have been waved , Enterprise Redlands this morning. I give them a one star because that is the worst customer service possible. 9515438783 would never reccomend this business to anyone. one star because it has to have star rating would not reccomend to any of my friends read more

Enterprise Rent-A-Car - the car I rented while mine was in the shop being repaired - Car Rental Near Me - Redlands, California

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Extremely inconvenient weekend hours. Had to reschedule a trip because of the inflexibility of their short business hours on Sunday.

My husband and I never really had an issue with enterprise when it comes to renting a car, but this time there was an issue. First and foremost, my husband rented a car over the weekend and wanted to rent like a mini SUV but upon arrival they told him that they didn't have it so they offered to give him a Toyota Camry which don't get me wrong it was a nice car, but there was soooo many issues with that car. First , the car looked like someone had been tearing the interior apart and it was a bit messy as well in the car . Lastly , while my husband was driving to LA from Redlands about half way to La . There was a Maintenance Required notification on the car ( which shouldn't happen) and when he called the person that spoke to him told him not to worry about it because whoever did the maintenance didn't restart it or something like that . All and all we were not satisfied with everything. A rental car shouldn't have wear and tear in the car and shouldn't have a maintenance required for the customer to see. Hopefully the next time we rent a car it's a better car without all the inconveniences. read more

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Made reservations for a car to this weekend for 1pm and there was zero cars available. Whats the point of making a reservation when the company doesn't have any cars available. Would not recommend anyone to rent here. read more

Waited on hold for 12 minutes to try and get an earlier time for pickup, which was just two hours. Then the system hung up. Then I called a different number and they said I could pick up the car early but only for a $50 upcharge. Remember, this was just a request for two hours. To be fair, all car rental services shouldn't be rated on a quality basis. Rather, it's an industry where return customers frequent the least terrible company. read more

We reserved a seven seater vehicle. We received confirmation and the whole reason we rented a car was we needed a 7 seater to travel as group. They could have called us to let us know the night before or simply cancelled the reservation so that we could look at other options. They basically ruined our whole day trip plan. Will not count on them again. read more

Dear I would like to address bad company business that ruins the integrity and reputation of one of your store locations. Please let me explain. Here is the background. On 28 April, I reserved a SUV through the USA military perks division. The USAA agent booked a standard SUV to be rented at the Redlands CA location. I proceeded to the location to pick up my vehicle. I explained to them I was going on a road trip for over 30 days. The reservations were booked from 28 April to 16 June on the original booking. Enterprise informed me the only car class they had was a Nissan Kicks or a large van. The Nissan Kicks was too small and the van too large. I asked the Enterpruse Rep about the Genesis. The Enterprise Rep stated it was available, however it would be " a little extra". The young representative did not give me the cost, although Enterprise is blaming me for signing the contract. There was no total price when Enterprise rep went over the rental. Instead he said, he would email me the signed agreement. ISSUE: After a week of driving the vehicle, the car began to have engine problems. A warning sign appeared for an oil change. I contacted Enterprise they said it's ok. Then days later another sign appeared on the dashboard stating " customer been warned". I looked for a local Enterprise and did a road service request. When I requested to change out the vehicle, I discovered for the first time I was charged $170.00 per day. I feel like I was taken advantage in trying to rob a customer by manipulating the real price, all make extra money off that person. I guarantee if I would have known the vehicle was going to cost me $170, I would have been forced to rent the car from a different location. I tried to voice my frustration but was told I had to wait until I return to California. On 16 June 2025, I return the car. When I speak with the outdoor attendant at Enterprise, he directs me to the branch manager Stephen. I calmly voice my complaint to Stephen, he said he wanted to make it right. Therefore he would place a freeze on my account so that Lomabard IL ( rewrite from 27 May to 16 June Location) Enterprise would void the additional charges. I contact Seriah, Branch mgr at Lombard Il and she stated Stephen is incorrect. It is his responsibility to adjust the charge because it's his office that charged the price. The frustrating part is, I went in circles trying to get this rental case resolved. I wasted a lot of time going back and forth to settle this. I drove back to the Redlands office to speak with a different Branch mgr ( black lady). She asked for me to explain my case. She told me to have a seat while she work on it. Fifteen minutes later, another lady approaced me and asked to hear my case again for the fourth time, who stated she was the actual Branch Mgr. I explain the issue for the fourth time and rather than attempting to understand and reason my case, she ignored it and stated that $170 was reasonable and she would not adjust the price. I used Enterprise rental for over 30 years of great customer service in the past and I have never been so disrespected, ignored, and unapologetic to the high cost if renting a vehicle. I don't understand how several Enterprise reps from Michigan location and Illinois stated the price of the rental was outrageous and that they believed this was a case of discrimination or financially taken advantage of certain people. It is also interesting in how each manager at the Redlands CA branch were drawing stars not really knowing how to handle the situation and hope I go away. As a military veteran, and nonprofit CEO, I believe in treating others right and fair. The Redlands CA branch lack values and lack good customer service. It is so sad, that how they represent themselves, places a bad taste in my mouth if I have a choice to rent a vehicle again. I have sent emails to Corporate to rectify this but im not hearing from them. Looks like next will be certified mail. It's sad because I have used Enterprise for years but 1 bad location spoils it for all Enterprise locations. I would like someone at the corporate office to please investigate and review my case and judge fairly. There is some faulty illegal action going on and young inexperienced managers are the problem at this place. Within 24 hours, they charged me over $4,000 for 30 days. In addition, I'm set to pay another $2,000 for an additional 21 days. The last white female Branch Manager stated to me that she could not adjust the rate because too much time had past. I don't understand when the reservations had me returning the car on 16 June. read more

I don't understand why Enterprise Rent-A-Car hires people with no work ethic. The fact that they lied about and submitted a false picture is unacceptable. This picture was sent to me from Enterprise stating that I left the car in this condition. These are embellishments from the manager Amy who I had a conversation with. First My POV: I was in an accident, called my car insurance who arranged to have work done at caliber collision. I needed a rental and My car insurance set up with Enterprise rental car. Everything appeared normal until.... Today 6.16.2025 at approximately 2:30 p.m. When I picked up my car and left the rental in caliber collision. I parked the rental car in the handicap parking space. Note: I left the car in the handicap space with no damage to the vehicle. As you look at the picture you cannot see the blue lines from the handicap space. Later after I return to my residence I received a call from Enterprise rental car letting me know that the front bumper on the left side was unhinged. I asked them to explain what they meant unhinged because I left it intact. After Enterprise rental car manager Amy set me a picture of what the car look like. Her confession to me was. Before they drove the rental car from the parking lot, where I parked it at CALIBER Collision this is what they saw. NEEDLESS TO SAY ENTERPRISE RENTAL CAR SAID, THEY WOULD ASK CALIBER COLLISION TO USE THEIR CAMERAS TO SEE THE CONDITION OF THE CAR THAT I LEFT IN THE HANDICAP SPACE...... BLUE LINES. I CONTACTED MY CAR INSURANCE AND TOLD THEM WHAT JUST HAPPENED FROM ENTERPRISE RENT-A-CAR I THEN PROCEEDED TO CALL CALIBER COLLISION AND INFORM THEM OF THE SITUATION. INDICATING THAT ENTERPRISE WANTS THEM TO CHECK THEIR CAMERAS TO DETERMINE THE CONDITION THAT I LEFT THE RENTAL CAR IN THE HANDICAP SPACE. ALTHOUGH I CAN BE A FORGIVING WOMAN IT'S CLEAR TO SEE THAT ENTERPRISE RENTAL CAR HIRES PEOPLE WITH NO WORK ETHIC TO THE POINT THAT THEY WOULD EMBELLISH THEIR STORY FOR A SITUATION THAT DID NOT HAPPEN. IS THIS THE KIND OF BUSINESS YOU WANT TO GIVE YOUR MONEY TO? read more

Terrible experience today , Unless I have no where else to go I would never rent from here again. I've been renting here for 9 years , very unorganized. They aren't transparent about what's in stock , I reserved a jeep wrangler and was taken outside was shown a XS Mitsubishi. I laughed thinking it was a joke , it wasn't. I was told to wait another 30min to get the actual size vehicle I booked. After another long wait I was shown another small vehicle. The staff is constantly changing here but this is the very 1st time I've had a bad experience. Got a pity apology after almost 2 hours , yes 2 hours and left with nothing. Not good people in there Poor customer service Unprepared Unorganized read more

Three weeks ago I made reservations for Sunday at 1pm to pick up a car renta. No problem and I received a telephone reminder the day before for my 1pm pick up. I get there today to find out that they close at noon. I spoke with one young man who said he would call his manager if I could still pick up the vehicle and was told no. Why the heck was it allowed for me to reserve online at 1pm if the busi closes at noon, You lost this customer read more

Enterprise Rent-A-Car - Car Rental Near Me - Redlands, California

My experience went really fast and smooth. The intern, Marcella was very thorough with the rental process and walk thru which took literally minutes. Plus, her make up was on point! I recommend the Enterprise in Redlands for all your car rental needs. They even sell cars... read more

Took a reservation for a car. Showed up. No cars. No prior notice, no cancellation. Awful business.

They made me wait over an hour only to tell me my luxury rental is not available. They barely apologized and said they could get me something less in Rialto. Needless to say their regional manager is getting a nastygram from me. Branch was mismanaged and not focused on efficiency. Graci O., get your shop together. This is no way to treat people who have been ling term customers with Enterprise. read more

Mina at this location is great! I was initially not happy when I picked up the car because it only came with half a tank of gas. I have never experienced this in all my years of renting cars from different businesses. But an employee here insisted this was normal for Enterprise so whatever. However, Mina was more than able to make it up to me. I can't say everyone at this location is great, but at least Mina and another employee named Hazim are terrific. read more

Located in corner of Redlands Blvd and Industrial Park Ave. Very limited parking in front. At both times we came here, this place was very busy. The first time, fortunately my husband made an appointment to pick up a car rental. After he signed in, we still had to wait 20 minutes because there was 5 people signed in ahead of us. Not sure why you make the appointment when they make you wait. My guess they were trying to accommodate walk ins. The car offered was a VW GLI. My husband only needed a car to drive from home to work while his car is being fixed. We loved driving this sports car. Car worked perfectly until yesterday. We didn't know that if it was a hot day, and if the battery is in need to be changed, we couldn't start the car up. Fortunately we had a friend jump start the car. His car wasn't ready to be picked up at the shop until today, so we didn't bother exchanging it. We wished they checked the battery before they gave the rental to us. Nice employees with friendly service. They're lacking in a thorough inspection of the cars before they give them to the next customer. We loved the type of car though that was given. read more

Enterprise Rent-A-Car - Front - Car Rental Near Me - Redlands, California

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I've rented a few times over the years and have only had good experiences with what are usually last minute urgencies because one of our cars is in the shop. Very courteous staff who do their best to get everyone on their way. They've been generous with upgrading and fuel return as well. read more

Wanted to share how friendly and helpful Ena was today. She picked me up the collision center and was so upbeat and personable! I was picked up quickly and it was just a nice experience, I thought it might take forever or be a hassle, but it was the exact opposite! Thank you Ena! She clearly cared about her job and the customer. read more

TL;DR: Could have easily been a 5-star review, but it's now a 1-star review simply because I can't get them on the phone during business hours. The full story: I took my vehicle for a repair at an auto body shop. A rental was arranged to be waiting for me at the shop, which was awesome. Alexis was there to get me into my rental. She was very nice and got all the paperwork done on site. Although I had requested a Toyota Corolla or similar, I got a Jeep Wrangler instead - although a much bigger vehicle and lower gas mileage than I wanted, it was an unexpected upgrade. Although I was happy about getting into the rental smoothly, I was surprised that she didn't do a walk-around with me to inspect for pre-existing damage. Before I drove it, I did my own walk-around on video to point out the areas that had damage. After my vehicle was repaired, I returned the rental to the shop in the exact condition and fuel level that I picked it up. Although an Enterprise person wasn't there, I was able to end my rental at the shop. Again, there wasn't a walk-around, but I pointed out that when I picked up the rental, there was some pre-existing damage, and I made a video before I drove it. There was a conversation that they probably have notes about the pre-existing damage, and it's probably nothing to worry about. After I returned the vehicle, I received a voicemail to call them so they could review the contract before they closed it out. The caller ID came from a different number, but instructed me to call the business number. So I tried calling, only to be put on hold in their pre-recorded phone system. I waited. And waited. And waited. I finally hung up so I could check their business hours. Yep, they're open for another 20 minutes. I tried calling the number on the caller ID. It rang, and rang some more. No answer. I hung up and called the Enterprise number again, and was put into their system on hold again. I'm getting really sick of the pre-recorded message that blows their own horn ... 'We go the extra mile', and 'We give the exceptional customer service you deserve', 'service standards', 'our goal is to put you first', blah blah blah. I certainly wasn't being put first, or receiving any service AT ALL, much less exceptional. I waited and waited. They're gonna close soon, I thought to myself, but I'm sure they'll get to all the phone calls. Nope. Suddenly, the phone system says "Sorry, we are unable to transfer your call." Then my phone makes that beeping sound when the call ends. At the end of the day, I was on hold for over 30 minutes, and was unable to get through to two phone numbers. Later in the day, I tried calling the Enterprise national customer service phone number, and got through right away. I explained the entire situation and that I couldn't get through on the phone. He asked for my rental contract number, and he was able to review it. He explained that it looks like there were no unexpected issues with the contract, and that it would be charged to the insurance company, and my deposit would be refunded. He also apologized that I couldn't get through on the phone and that he would look into that. A few days later, I received the receipt. It was closed out without any unexpected charges. However, later in the day, I received another voicemail about reviewing the contract before they close it out. Huh?!? I already have the receipt. Isn't it already closed? I really don't want to play the 'Hold Game' again. So I tried calling again. This time, I distinctly heard that sound of somebody picking up the phone. But instead of saying anything, they pushed the 'hold' button and put me into that pre-recorded hold system. Great. After 5 more minutes of hearing more recordings about their exceptional customer service (NOT), my phone makes that sound. BEEP. I look at it... call ended. They hung up on me. That's twice now. I'm starting to get angry. But, I already have the receipt. I don't even know why they're still calling. Are they trying to tack on more charges after I already have the receipt? I have no idea. I'll try one last time. I called and was put back into the automated hold system for 10 minutes, then I hung up. The bottom line - Although she forgot to do a vehicle inspection walk-around, Alexis was great during check-in. And although unwanted, I got a vehicle upgrade. I was able to pick up and drop off at the shop. I was going to give 5 stars, until this nonsense with the phone. Lengthy waits for the national phone number? Sure, I would understand (although I got right through for that number). But the local rental office? I don't know why this is an issue. Nobody should have to wait over 30-minutes, just to get hung up on. I hate to even leave this review because they were so nice during check-in. But answer your dang phones. read more

This is the second time I reserve a car then on the day they don't have the car I reserve. The first time they offer a different car in the parking lot , car was older and shaken at higher speed on freeway and it costed more than original rate I reserved. This second time they simply say they don't have any car at all, so my travel plan was disrupted. Will not be using them again for they are not reliable , i can't count on them to have a car for me on the day of travel. read more

If I could give them a 0 I would! Horrible service! Reservered a jeep wrangler confirmed online with payment information received confirmation email. Pickup time 12pm I arrive at 12:08. Jeep driving off lot. Won't have a wrangler today you can go somewhere else. Is what I was told! Exactly what I will do from here on out. I will no longer patronize any establishment that doesn't want my business. read more

DO NOT RENT HERE! I would give zero stars if possible. All our service was extremely horrible, the front desk man was extremely unhelpful and vindictive after the car we were given by this Enterprise broke down on the freeway. We called as soon as the store opened, and yet the car sat in front of our house for the entire time that the store was open, 8am-6pm, even by the next morning and into the afternoon, it was still there. As we were told by the man working the front desk, "It was not a priority," While we were still being charged for renting the car. We called the location to figure out how to get a new car in the meantime, and on the phone we were told that if we brought the keys, we could get a new car, as they didn't need the keys to move the car. On arrival, they told us we couldn't get a new one until we brought the car back. The car they didn't pick up, the car they never did pick up. Extremely horrible service, from the manager and front desk, really all around. I wouldn't even recommend this to someone I didn't like. read more

I have no problem with Enterprise. I have used Enterprise all over the country. One way rentals and return same place rentals. No issues, Very friendly service. But, wow, this Redlands, Ca location has always been trouble.I should know better than to use them, but sometimes I get into a rush making plans and forget how awful this location is. On two separate occasions they didn't have the cars I had reserved. Now, I got stuck again, this time over "policy" that I have never encountered at any other Enterprise locations. Thank God for Avis. They are able to help me out cheaper. I will still use Enterprise, I have points, but never with the Redlands location. read more

I made an appointment a week out for a luxury car. The night before my trip they call and said they weren't able to accommodate my request for a luxury vehicle. They offered a Toyota camera at a discounted price. I accepted it. The day of my trip I go in, 15 min early, and the manager told me they didn't have any cars available for me and if I wanted to wait, it would be an hour. The girl who helped me was very unprofessional. I asked for the manager and she came out and said she was on her lunch, so I'd have to wait. I've used this place foe years. In the pasted few months it has gone down hill. The customer service is horrible and the lack of humility amongst the employees is sad. After many years, looks like I'll be going elsewhere read more

Great price. Rented for 24 hours. Very clean 2025 Toyota Camry. Beautiful car. Hybrid great control. Highly recommend this facility. Cost $30 in gas and $54 for a trip to bullhead city Arizona. read more

I have always liked going to this enterprise location, however today turn out the other complete way, the new manager "Brooke" is very rude and does not have any communication skills whatsoever or how to properly treat and communicate with customers, she should not be a manager or treating people if she wants to continue being rude, non polite, discriminating, and disrespectful to people aka its customers. read more

We had a great and efficient experience here. Our car started to act funny and with a trip to LA the next day we didn't want to chance it taking a hit on us. So with much hesitation we had to be those last minute customers before closing. When we walked in we were greeted and taken care of quickly. They were able to find us with a rental with such short notice. The lobby was cool and smelled good, and we didn't wait long at all. Emma helped us to our rental. She was friendly & knowledgeable of the all details. We were pleased with how smooth the whole process was in such short time. The entire service was great. And best part was we were done in under 45 mins! read more

THIS IS A WARNIG! DO NOT RENT HERE! This is the single worst Rental Car office of any car rental company. This is the bottom of the barrel. I've rented from Enterprise in many California cities, and Avis, Hertz, etc. This location is the worst. I reserved a small SUV online, got an email confirming my reservation, arrived early for pick-up, and was lied to by the manager upon providing them with a debit card. The claimed they could not rent to me because I did not live 50 miles from that location, a lie! They claimed I had to use a credit card and not a debit card for deposit, a lie! They would only rent me a small car, I am 6'4", 210 lbs. While I waited an hour for a small car, I observed the manager train another manager on how to overcharge for damages on rentals when customers don't choose the optional insurance coverage. She trained him to lie and cheat. I'll sweat to it in court. I hope a detective sees this. Go get them Crooks work at this location. They had my last review removed. Try that this time, I've emailed yelp copies of receipts, reservations, texts, and you won't win this battle. Don't fall for fake five-star reviews, this filthy location is below one star. read more

Process was easy and efficient. Kennedy helped me and was super kind to my family. Excellent customer service. Will be coming back!

Wow! I walked into this location the middle of a what looked like a busy rush and this team handled it so well! They were so calm collected and handled all of their customers so quickly! Mina went above and beyond to help me during a stressful time. I am so appreciative of this team today! 5-stars for sure!! read more

Service was good. The car need to be clean a little more and had problems with the car unlocking, but over all good.

I very recently had a very good experience here while both of my cars were in repair shops at the same time in two different states--one vehicle in Las Vegas undergoing required repairs after a losing confrontation with an errant traffic cone, and the other in Redlands receiving a new thermostat after the dreaded engine warning light came on while driving in California. My pre-booked reservation for a full-size car was quickly honored, and I was assigned a shiny 2021 Nissan Altima with very low mileage. But who knew the Chrysler 200 would be fixed and ready to be picked up even with added 50,000 mile service within a little over a day? I only drove the rental car home and back to the rental car office, for a total of 8 miles. That worked out to about $10 per mile! But I consider it money well spent. For, events could have worked out differently, with Diane and me left high and dry without any ground transportation to travel to Bellflower to see our nine-year-old granddaughter starring in a youth theater production play. read more

I've never waited long to pick up a rental car at any location I've been to. For some reason here it takes 20-30 minutes at least of waiting. I just don't understand. read more

So we rented a car and it broke down us , thankfully we contacted Mina at the Redlands location he was very helpful and took good care of us . Made sure everything with the rest of our trip went well. Mina you are a great example of excellence and also very kind read more

I rented a vehicle and Mina was very helpful and patient with me and answered all my questions evendo they were very busy for the holidays.

Heavy African American lady was very rude in car return, tried to block my car in after changing my mind on car return.

Everything! Perfect auto travel car.. We had a Chrysler SUV, Pacifica Customer Service was great also, never seen a business with so Many cheerful and helpful employees, The Women who is the Mgr! ,. Was out there checking cars in, she was so kind and got me a ride homel read more

Enterprise Rent-A-Car - Very nice exteriorl - Car Rental Near Me - Redlands, California

I made a 9:00 am reservation. It's 9:32 and I'm still here waiting to get my car. The people are super nice, but I am going to be super late for my appt! I called at 8:05 am to make appt to be picked up and didn't get picked up until after 9:10. I am not sure what went wrong because the people working are very good. I just hate I was so late. So 5 stars for employees....1 star for enterprise read more