This is the first time using the Yucaipa Rental Car location. I had a positive experience with the…read morestaff, they bent over backwards to accommodate me. Elizabeth is who I worked with she was very friendly and professional, took the time to address all of my concerns. Chris provided transportation back to my house he to was very friendly and professional. In fact, after I was dropped off I left my wallet in the car without realizing it. Chris drove back to the branch and noticed it was in the car and drove back to my house to personally drop it off. I had no clue it was missing until I has a knock at my front door! Frankly any other business probably would not have bothered to contact me alerting me to the fact my wallet was missing. Let alone hand deliver it back to my house at a very busy time for their location. All an all I am very satisfied with the service I received at this location, am impressed they cared enough about their customer to hand deliver my wallet, and plan on using them for future rentals. THANK YOU ELIZABETH AND CHRIS!!!!!

1 Star Absolutely…read moreterrible experience. I reserved a truck for a family camping trip and called the morning of pickup to confirm everything, only to be told there were no trucks available. After contacting corporate, the Yucaipa location called me and assured me they had a truck for me, that it was getting an oil change, and that it would be waiting for me when I arrived later that afternoon. I specifically asked if it would be rented to someone else and was told no. When I arrived at 3:30 PM, I walked in to find the manager asleep at his desk, snoring. I knocked on the counter and tried to get his attention, but he never woke up. After several minutes, another employee came in and informed me that the truck I had been promised was no longer available because it had supposedly been in an accident. The interesting part? The employee left me a voicemail at 3:41 PM while I was literally standing inside the office waiting for assistance. After I'd already arranged a ride, taken time out of my day, and shown up exactly when they told me to. Whether the truck was actually in an accident or rented to someone else, I'll never know. What I do know is that nobody bothered to communicate with me until I was already standing in the office. I then spent more time dealing with corporate, who repeatedly promised callbacks and solutions that never came. If you enjoy uncertainty, poor communication, broken promises, and management sleeping on the job, this is the place for you. If you actually need a vehicle you've reserved, I'd strongly suggest looking elsewhere.

I don't know why there aren't better reviews for this place. We always have such good service. We…read morerent cars multiple times a year for trips. The SUVs are clean and new. Even one time when we were running a day late they assured us it was no problem. Stephen (sorry if I spelled it wrong) was so professional and kind. Upgraded us at no extra charge because I'm guessing they didn't have the car we requested. Really nice guy and went over the vehicle with us before we left. We will keep coming back.

Rented a car from GimmeCar a few weeks ago and the entire rental process went smoothly. They were…read morevery friendly on the phone and picking up the car took about 10 minutes. Quick and easy. The car was a Toyota Corolla and was clean. There was a slight odor of marijuana in the car during pickup but I just fixed that with some air freshener. I got a great deal on the car so I was not going to complain. The reason for the 2 stars- upon returning the car I received my deposit a few days later. No problem. However I noticed that I had an additional charge on my account for $47. When I called I was told this charge was made by mistake and I have followed up week after week and it still has not been refunded to me. I'm not sure how you can even make a mistake and charge a random amount to a customer after our business with them was completed. But it seems shady. All my calls to them have been brushed off and there is no sense of urgency to have this mistake corrected. Good prices, friendly people at first but because of this I will not be going back.

First time renting a car from this location, honestly was such a GREAT experience. Eli and his boss…read morewere so kind and welcoming, it was a quick process! I will definitely be returning to this location for my next rental.

Reserved a car a week in advance. Not only did they not have the car but nothing to provide…read more So I ended up paying an Uber to and from for nothing. Don't rent from this location if your rental is important

Great experience renting here from this Budget. I was in a pinch and needed a car same day while my…read moretruck was in the shop, and Budget came through with a Mazda CX5 for the week. My only complaint was they had one guy working the front desk while there was a line of people in the morning. But register on the app ahead of time and get all your paperwork done and when you're at the desk, you can be done and out in 10-15 mins. Located on the left side of the AAA office building on Madison, so it's a little hard to find.

Booked with them because they had the best deals in the area-beatingTemecula and Riverside. I…read morebooked and reserved online. Luckily, there was no line when I went to pick up and I was out in 3-5 minutes. Something I found interesting that has never happened in the history of me renting cars: they offered me a choice-Corolla or Camaro.I went with the Corolla. Not to mention, they are opened on Sundays!! Meaning you don't have to keep it the whole weekend. Who does that outside of airports-not asking you Turo. They're located within the Murrieta Spectrum, a pretty big plaza. However, no real designated place for their fleet. Not to worry because it seems you can leave the car anywhere when returning. Well, anywhere on their section of the plaza. Returns can take awhile-but they don't have to. Mostly if you want a receipt or some type of paperwork. Very old school here.

Horrible customer service. Charged my card when the dealership is paying for my rental. Didn't give…read moreme a "like for like" vehicle. They said we will call you when something comes in 5 days later no call. Just stay clear of this rental facility.

HIGHLY NOT RECOMMEND…read more I reserved a Nissan Rogue or Similar vehicle on APRIL 16, 2025 for a pick-up on MAY 22, 2025 9am at Moreno Valley, CA to return to Oceanside, CA May 23, 2025 9am. I come to the office[difficult to locate BTW, since they just rented out a small office INSIDE a Dodger dealership. I arrived at 8:55am [already checked-in online at 8am BTW to pick-up at 9am]. Ramon and Crystal were the customer service reps at the desk. I dealt with Crystal. Apparently, they didn't have the vehicle I reserved and Ramon attempted to offer a Tesla or a Jeep. However, I requested a Nissan Rogue or similar because I have a car seat, stroller and about 7 luggages. If I wanted a smaller vehicle or a "luxury" vehicle I would've reserved the vehicle. After they realized it would be a one-way rental, they didn't want to offer a jeep[which they said would be an upgrade, but I didn't want that, as the cargo space would be small]. Crystal had blatantly mentioned usually they don't rent-out vehicles they don't want to lose from one-way rentals[I don't think she was supposed to say this casually]. Anyways, a lady comes in to drop-off a vehicle. Crystal and Ramon was glad as apparently it would be the vehicle they will provide to me. I thought it would be THE Nissan Rogue or Similar I reserved. I waited for approx 20 mins as they need to wash the vehicle[Crystal didnt even mention this, i had to ask if they were washing the vehicle and only then they mentioned it] Btw-i didn't ask the type of vehicle, as I figured it be the Rogue or Similar. After that approx 20 mins wait, Crystal walked me to the vehicle and it was a Trailblazer. I told Crystal, this vehicle is too small to fit the car seat, stroller and 7 luggages. Crystal said it is the same class, cargo etc. I told her, I know the difference between a Rogue and this trailblazer as I have driven/rented a Rogue before. I told her, just refund me the rental. We go back to the office, and Ramon wanted to see the email reservation. I showed it to him. He proceeded to educate me how the Trailblazer is under the same class as the Rogue. In my mind, don't educate me, as I know the difference in regards to the cargo space etc. I didn't want to argue, so I just nodded and waited until they refund me. Crystal texted someone from the higher-up, I guess because they couldn't cancel it on their end, apparently. Ramon mentioned, they will cancel it on their end and I could leave as it would take a while. Again, this was around 9am-10am. I left, and around 1pm, I received an email from Hertz saying I picked up the vehicle and to return the vehicle on the reserved details. I called corporate/customer service and Vina told me my rental was never cancelled and apparently, Ramon and Crystal NEVER CANCELLED MY RESERVATION. Vina was kind enough to cancel the reservation. This is approximately at 2pm on the same-day. So, even if you reserve MORE THAN a MONTH in advance for a vehicle you CLEARLY WANT, they will provided these options to you on the day of: [A] 'luxury' (tesla) to appeal you [B] a clearly smaller type of vehicle that you know is TOTALLY DIFFERENT from the vehicle you CLEARLY reserved and TRULY wanted. I know my vehicles and I don't respect that fact that they attempted to give me a damn Trailblazer and explaining/educating it is the same as a Rogue. GTFO. DO NOT DEAL WITH HERTZ...AT LEAST with this location and people. ON A GREAT NOTE, I went to ENTERPRISE in Banning, CA[few mins away] and the Assistant rental manager[Brooke] provided a Rogue and CHEAPER PRICE upon reserving and arrival AT THE LOCATION. Check my review on their page for this! AGAIN- DO NOT RENT WITH THIS HERTZ location. And if you cancel your reservation, and if Ramon or Crystal said they will cancel on their end, please call The corporate/customer service to confirm.

Really came through in the clutch! The vehicle was exactly what we needed! Excellent!read more

Overall, this was a very bad experience. Based on what I went through, I would not recommend this…read morelocation. A few weeks ago, I reserved a Toyota Camry, but when I arrived, they did not have the vehicle I had reserved. The car we were given was a hybrid, but the battery was dead when I got in it. The vehicle was also dirty inside. They initially tried to give me a smaller car, which was not what I wanted. To their credit, they eventually provided a complimentary upgrade to an SUV, which I appreciated. The bigger issue occurred when it was time to return the vehicle. I arrived on the scheduled return date, but the office was completely closed. The doors were locked, there was no sign posted, and no one answered when I knocked. I contacted corporate, and they instructed me to take a photo of the vehicle in front of the building to document that I was there on time and email it to them, which I did. When I returned early the next morning, the staff member I spoke with, Noori, was very rude and unwilling to listen to my explanation. I was told I would be charged additional fees, including a late fee and a fuel charge. I explained that I had attempted to return the vehicle on time, but the office was closed and unattended. Despite providing the details of what happened, I was repeatedly told that the location was open, that they do not make mistakes, and that there would have been a sign on the door. My original charge was supposed to be around $130, but after the additional fees it increased to approximately $330. Corporate has only agreed to refund $100, even though the situation was caused by the office being unavailable when I arrived to return the vehicle. While I appreciated the complimentary SUV upgrade, the poor customer service, lack of accountability, and unexpected charges left me very dissatisfied with my overall experience.

We love this Avis and Budget rental office. I have rented from them multiple times a year and have…read morenever been disappointed. Shahid always greats us with a smile and friendly conversation. We are given great cars and are in and out in no time at all. I only rent from this location. I always book my rentals in advance and will continue to do so.

SHAHEED IS THE MAN!!! Shaheed truly saved the day and our trip! Road trip planned for 10 am. Went…read moreto Enterprise minutes before their 8am opening to pick up our reserved/confirmed 12 passenger transit van. I kinda had a bad feeling. The employee was late and didn't open til about 8:10. We didn't see any transit vans nearby. Long story short, Enterprise screwed us! No van, no mini vans no options, no attempts to help us. Just half assed sorries. I had to make several calls to other agencies, nothing available. I made the call to Avis and it was noted that they had vans available. Great! Gave credit card info and reserved. Drove there and we were greeted by a very friendly, welcoming employee named Shaheed. Next, uh oh, no vans available after all, they were being serviced! Oh no...BUT Shaheed came though! Gave us not 1 but 2 options! 1) Ford Explorer and 2) Jeep Wagoneer! Being that we needed the biggest option we could get, we chose the Jeep Wagoneer! Amazing SUV! Shaheed not only went above and beyond to help us in our predicament but also gave multiple options! Shaheed, so professional and personable, truly saved the day and our trip! Thank you very much Shaheed!

I have rented several vehicles from here. I just recently rented a 12 passenger van for a week for…read moreour family vacation to Utah. I have always had excellent customer service and clean well maintained vehicles. My church has also rented passenger vans from here numerous times to travel to Mexico on mission trips. I have read some of the bad reviews and I must say I have never had a bad experience.

I reserved a 12-passenger van for Mother's Day to take a group of deserving mothers on an outing in…read moreLA. I reserved in person to pick up at 12pm but when arrived at 12:10 the whole place was closed and locked up. The person who made my reservation put the pickup at 12pm and did not tell me they closed at 12pm so that pick up time was not even possible. Why did you even allow this? They should have told me they close at 12 and made my pick up time 11am or anything earlier that 12pm. They ruined all our plans for Mother's Day. When I called to complain about it, they were unapologetic and did not care at all. This is terrible customer service. I will never rent from them again.

DANIEL was professional, very down to earth and felt like a long time friend…read more Best of luck in your future endeavors

Excellent service and value. The car was clean and very…read morenice. This is my go to for local car rentals. I hope they will open more locations!

Nick is smart and quick to resolve any issue. I reserved through Thrifty, but was not in the…read moresystem. He searched the system as much as possible, only to find no reservation. So, he manually input my same price and the same car within minutes. A very professional and very smart man. I will reserve my rentals here. Thanks Nick, Great work.

They need more staff 2 people helping 8 people waited over an hour just to get a rental while my…read morecar was getting serviced.