Awful service. I made a reservation in advance for a mid-size SUV. I was dropped off at the…read moreYucaipa location a little after my scheduled pick-up time. I walked inside and told the worker that I had a car reservation and my name. They didn't even have the car that I had reserved. He asked me if I wanted a mini-van, and I told him no thank you. He made some calls, than asked me how was I going to pay. I told him I would pay with my CC. He said he found one in Banning, and that I'd need to go there to pick it up. I was dropped off, so I guess I would have to walk. I told him No thanks, and then the room went silent. He never said another word to me. Needless to say, I walked out and will never use this location again. If you have other options if you are in need of a rental car, I would stay away from this Enterprise location.

If I could give this place 0 stars I would. First of all the customer service is terrible!!! I…read morewould never recommend anyone coming here after the way I was treated. So Unprofessional, the front desk girl Kenna was so racist and rude, not sure if she was in a bad mood or what her deal was !!! I called prior to my appearance and already had reservations set and was racially profiled by this girl and treated terribly. Unacceptable behavior especially during these the holidays!

I don't know why there aren't better reviews for this place. We always have such good service. We…read morerent cars multiple times a year for trips. The SUVs are clean and new. Even one time when we were running a day late they assured us it was no problem. Stephen (sorry if I spelled it wrong) was so professional and kind. Upgraded us at no extra charge because I'm guessing they didn't have the car we requested. Really nice guy and went over the vehicle with us before we left. We will keep coming back.

Rented a car from GimmeCar a few weeks ago and the entire rental process went smoothly. They were…read morevery friendly on the phone and picking up the car took about 10 minutes. Quick and easy. The car was a Toyota Corolla and was clean. There was a slight odor of marijuana in the car during pickup but I just fixed that with some air freshener. I got a great deal on the car so I was not going to complain. The reason for the 2 stars- upon returning the car I received my deposit a few days later. No problem. However I noticed that I had an additional charge on my account for $47. When I called I was told this charge was made by mistake and I have followed up week after week and it still has not been refunded to me. I'm not sure how you can even make a mistake and charge a random amount to a customer after our business with them was completed. But it seems shady. All my calls to them have been brushed off and there is no sense of urgency to have this mistake corrected. Good prices, friendly people at first but because of this I will not be going back.

Everything went well. Got a great rental which I enjoyed driving. Eli was very helpful though I…read moredidn't get my initial request for a vehicle. The process was smooth and simple. I would recommend them and rent from them again. May not be the same for some I was happy with my choices no complaints here. I've rented from them before haven't had any issues. I did with Enterprise whose employee was not very understanding and had a Maduro/Khomeini complex never again. Despite giving them a lot of business before Him. Long Story just had to get that off my chest

Corporate account holder here. This place is awful…read more Independently operated. 1st experience was a couple weeks ago. I returned vehicle with full tank, when dropping off, employee asked if I needed a receipt while I was still outside. I said yes so we went inside and he printed it off, while walking out I was looking at it. I knew the booking was about $130. Then I see the receipt said over $200. They charged me $60 for gas. Immediately went back in and the employee already had the receipt with gas taken off ready. CLEARLY did this on purpose hoping if I didn't ask for a receipt he'd get that up charge. And if I did ask for the receipt, he hoped I wouldn't catch it. Today... I go in to get a vehicle for a one way. And they tell me they are no longer doing one ways and "they tried to call" never got a call. I pressed the employee why this would happen as this rental was for work and was critical. After pressing him on how this could happen, he backtracked and said it was just that they don't have any now, not that they "no longer doing one ways". My assumption is, there is some incentive for them to not send out one way vehicles because it makes their location harder to run or less profitable. Evident in their willingness to try and rip me off a week or so earlier. Went down the street to enterprise, no account. Made an a reservation and got a car in less than 20 minutes and the staff was great. Despite having an account with Avis/budget. I WILL NEVER use this location again. Very shady business.

Booked with them because they had the best deals in the area-beatingTemecula and Riverside. I…read morebooked and reserved online. Luckily, there was no line when I went to pick up and I was out in 3-5 minutes. Something I found interesting that has never happened in the history of me renting cars: they offered me a choice-Corolla or Camaro.I went with the Corolla. Not to mention, they are opened on Sundays!! Meaning you don't have to keep it the whole weekend. Who does that outside of airports-not asking you Turo. They're located within the Murrieta Spectrum, a pretty big plaza. However, no real designated place for their fleet. Not to worry because it seems you can leave the car anywhere when returning. Well, anywhere on their section of the plaza. Returns can take awhile-but they don't have to. Mostly if you want a receipt or some type of paperwork. Very old school here.

I had such a great experience at this location! Picking up my rental was so easy and hassle free…read more Joe was exceptional! I have other options closer to me for renting but I will go out of my way to go to this specific location! Thank you Joe!

Horrible customer service. Charged my card when the dealership is paying for my rental. Didn't give…read moreme a "like for like" vehicle. They said we will call you when something comes in 5 days later no call. Just stay clear of this rental facility.

HIGHLY NOT RECOMMEND…read more I reserved a Nissan Rogue or Similar vehicle on APRIL 16, 2025 for a pick-up on MAY 22, 2025 9am at Moreno Valley, CA to return to Oceanside, CA May 23, 2025 9am. I come to the office[difficult to locate BTW, since they just rented out a small office INSIDE a Dodger dealership. I arrived at 8:55am [already checked-in online at 8am BTW to pick-up at 9am]. Ramon and Crystal were the customer service reps at the desk. I dealt with Crystal. Apparently, they didn't have the vehicle I reserved and Ramon attempted to offer a Tesla or a Jeep. However, I requested a Nissan Rogue or similar because I have a car seat, stroller and about 7 luggages. If I wanted a smaller vehicle or a "luxury" vehicle I would've reserved the vehicle. After they realized it would be a one-way rental, they didn't want to offer a jeep[which they said would be an upgrade, but I didn't want that, as the cargo space would be small]. Crystal had blatantly mentioned usually they don't rent-out vehicles they don't want to lose from one-way rentals[I don't think she was supposed to say this casually]. Anyways, a lady comes in to drop-off a vehicle. Crystal and Ramon was glad as apparently it would be the vehicle they will provide to me. I thought it would be THE Nissan Rogue or Similar I reserved. I waited for approx 20 mins as they need to wash the vehicle[Crystal didnt even mention this, i had to ask if they were washing the vehicle and only then they mentioned it] Btw-i didn't ask the type of vehicle, as I figured it be the Rogue or Similar. After that approx 20 mins wait, Crystal walked me to the vehicle and it was a Trailblazer. I told Crystal, this vehicle is too small to fit the car seat, stroller and 7 luggages. Crystal said it is the same class, cargo etc. I told her, I know the difference between a Rogue and this trailblazer as I have driven/rented a Rogue before. I told her, just refund me the rental. We go back to the office, and Ramon wanted to see the email reservation. I showed it to him. He proceeded to educate me how the Trailblazer is under the same class as the Rogue. In my mind, don't educate me, as I know the difference in regards to the cargo space etc. I didn't want to argue, so I just nodded and waited until they refund me. Crystal texted someone from the higher-up, I guess because they couldn't cancel it on their end, apparently. Ramon mentioned, they will cancel it on their end and I could leave as it would take a while. Again, this was around 9am-10am. I left, and around 1pm, I received an email from Hertz saying I picked up the vehicle and to return the vehicle on the reserved details. I called corporate/customer service and Vina told me my rental was never cancelled and apparently, Ramon and Crystal NEVER CANCELLED MY RESERVATION. Vina was kind enough to cancel the reservation. This is approximately at 2pm on the same-day. So, even if you reserve MORE THAN a MONTH in advance for a vehicle you CLEARLY WANT, they will provided these options to you on the day of: [A] 'luxury' (tesla) to appeal you [B] a clearly smaller type of vehicle that you know is TOTALLY DIFFERENT from the vehicle you CLEARLY reserved and TRULY wanted. I know my vehicles and I don't respect that fact that they attempted to give me a damn Trailblazer and explaining/educating it is the same as a Rogue. GTFO. DO NOT DEAL WITH HERTZ...AT LEAST with this location and people. ON A GREAT NOTE, I went to ENTERPRISE in Banning, CA[few mins away] and the Assistant rental manager[Brooke] provided a Rogue and CHEAPER PRICE upon reserving and arrival AT THE LOCATION. Check my review on their page for this! AGAIN- DO NOT RENT WITH THIS HERTZ location. And if you cancel your reservation, and if Ramon or Crystal said they will cancel on their end, please call The corporate/customer service to confirm.

Really came through in the clutch! The vehicle was exactly what we needed! Excellent!read more

Save your time and effort. Reserved a cargo van online and once I got there, they said they didn't…read morehave it but could do a smaller truck for the same price. On top of it, they charge a mandatory $56-$70 Insurance fee. I called a local U-Haul and they gave me an out the door price without hidden fees are mandatory insurance or deposit. "Budget rental"? Yea right. Do yourself a favor and rent from U-Haul. They advertise what they charge unlike budget car rental

We love this Avis and Budget rental office. I have rented from them multiple times a year and have…read morenever been disappointed. Shahid always greats us with a smile and friendly conversation. We are given great cars and are in and out in no time at all. I only rent from this location. I always book my rentals in advance and will continue to do so.

DO NOT RENT FROM HERE. Horrible customer service. This is a review is for a car rental on 12/29/25…read more We picked up the car and were told that it's the only one left and we, and the customer needs to take it to the car wash. If we weren't in such a tight schedule and would have bounced. We returned the car on 12/31/25, and the same guy snapped at us. He rudely asked if we filled up the gas tank after returning. WTF!!!

I have rented several vehicles from here. I just recently rented a 12 passenger van for a week for…read moreour family vacation to Utah. I have always had excellent customer service and clean well maintained vehicles. My church has also rented passenger vans from here numerous times to travel to Mexico on mission trips. I have read some of the bad reviews and I must say I have never had a bad experience.

I reserved a 12-passenger van for Mother's Day to take a group of deserving mothers on an outing in…read moreLA. I reserved in person to pick up at 12pm but when arrived at 12:10 the whole place was closed and locked up. The person who made my reservation put the pickup at 12pm and did not tell me they closed at 12pm so that pick up time was not even possible. Why did you even allow this? They should have told me they close at 12 and made my pick up time 11am or anything earlier that 12pm. They ruined all our plans for Mother's Day. When I called to complain about it, they were unapologetic and did not care at all. This is terrible customer service. I will never rent from them again.

Excellent service and value. The car was clean and very…read morenice. This is my go to for local car rentals. I hope they will open more locations!

Clean car, great service! Every staff member i encountered was fantastic. They drove me back to the…read moredealership to pick up my car. If I am ever in need of a rental in the area in the future, I'll definitely use again.

I recently returned a rental from HERZT and feel compelled to share this warning…read more I rented an EV and used Tesla Superchargers during the rental. Every single charging session was clearly documented with time, location, cost, and a photo as proof. Most of the time, I charged the vehicle at home. The total charging cost was about $151, but HERZT charged me more than double that amount without any explanation. Their bill did not match my records at all. I called their customer service several times to dispute the charges, but no solution was offered. The attitude I received was essentially: "If you want to rent from us, you have to accept our terms." No explanation, no itemized breakdown, no accountability. I ended up returning the car today. Seven years ago, I had already noticed that HERZT tends to overcharge and sneak in fees. I gave them another chance, and unfortunately, nothing has changed. This time, I made sure to clean the vehicle carefully and took photo evidence before returning it. At this point, I would not be surprised if they still try to add a cleaning fee out of nowhere. My advice is simple. Go to Enterprise instead. I have rented from Enterprise for over 15 years and never had a single unpleasant experience. Their pricing is transparent, and their service is reliable. I underestimated just how unreliable HERZT still is. I will never rent from them again. If Enterprise is not available, I would rather ride a bicycle than deal with HERZT again. Seriously.

Nick is smart and quick to resolve any issue. I reserved through Thrifty, but was not in the…read moresystem. He searched the system as much as possible, only to find no reservation. So, he manually input my same price and the same car within minutes. A very professional and very smart man. I will reserve my rentals here. Thanks Nick, Great work.