I made a reservation for a ford transit van and had to call several times to push the reservation…read moreback because our escrow got delayed. Spoke to Jason a few times he was always very nice and helpful. We picked up this morning. Service was excellent!! dealt with Jason again he was amazing. Everything was super easy and he saved us a ton of stress.

This is by far the worst place to rent a car. I had a reservation for a car rental. It took almost…read morean hour to get the car even though I had a reservation!!!!!!!! Worst car rental service I have ever had and I have rented hundred car before. THE WORST!! Very poor customer service also. Wry lame excuses. No large SUV to rent. Had to settle.

Always rent from Enterprise for years now. First time to this location. Did not disappoint! Fast,…read morefriendly check in. Smooth process. During my trip I needed to extend one more day. No need to wait on hold to get a rep and beg. Accomplished it through a simple text message. The return was great as well. Quick and hassle free! It has been my experience, especially with Enterprise, that if you're having issues it's usually YOUR fault. Show up with all your documents, proper payment, and reasonable expectations and you'll be fine!

1 Star - Absolute Waste of Time…read more I reserved a car with a 6:00 PM pickup time, which YOUR system allowed me to select. While driving to the location, I called ahead because I noticed they close at 6. I was then told that 5:50 PM is their "cutoff" and that since I'd be arriving at 6, I couldn't get the car I already reserved. So let me get this straight: If 5:50 is the cutoff, WHY does your system allow a 6:00 PM reservation? This caused me to waste time, money, and completely disrupted my plans I ubered there and had to uber back. No warning, no notification, no accountability--just "too bad." This is either terrible communication or a broken reservation system, and either way it's unacceptable for a company this size. If you can't honor reservations at the time you allow customers to book, don't offer that time. Simple. Extremely frustrating and unprofessional experience.

We rented a 15-passenger van from Enterprise for a family road trip, and honestly, the van was the…read morestar of the show: comfy, spacious, modern, and got us where we needed to go without turning our vacation into a roadside adventure. The problem? The customer service!! When I arrived to pick up the van, Emily acted like I was trying to pull off a heist because I wanted to pay with a debit card. Never mind that the account had more than enough money to cover 10 rentals. A simple "Sorry, we don't accept debit cards" would have worked. Instead, I got eye rolls, attitude, and a side of judgment. I left and came back later with my magical, acceptable credit card, and suddenly Emily was a little nicer. Unfortunately, first impressions don't come with a reset button. When I returned the van after a week, they asked how everything was. The van? Fantastic!!! Had a wonderful family road trip in it. The service? Let's just say I saved that review for here. I've rented from plenty of Enterprise locations over the years, and this was easily the worst customer service experience I've had. If you're planning to rent from this location, bring a credit card WITHOUT the word "debit" on it and maybe you'll get decent service. PSA: DEBIT CARDS ARE NOT ACCEPTED HERE!!!!

I made a reservation with Enterprise in Temecula on May 21 for a full-size SUV that would…read moreaccommodate seven passengers for a family trip to Las Vegas. The vehicle was scheduled for pickup at 8:00 AM on June 19 and return on June 23. On June 18, at approximately 3:00 PM--less than one business day before my scheduled pickup--I received a phone call informing me that the 7-passenger SUV I had reserved would not be available. I expressed my disappointment and pointed out that I was being notified only one hour before the office closed on the day before my trip. The representative apologized and then asked if I wanted to cancel my reservation. Since no replacement vehicle was being offered, I felt I had no other choice but to cancel. This last-minute cancellation created a significant amount of stress and undue hardship, putting our months-long-planned family vacation in jeopardy. I immediately contacted other rental companies in the area, but most had no 7-passenger vehicles available due to the late notice. After several hours of searching, I finally found a vehicle available at Ontario Airport, approximately 60 miles from my home. My son and I had to drive there and back, accruing costs for gas and car mileage usage, and did not complete the pickup until around 10:00 PM the night before our trip. We even had to drive to the airport and back a second time upon return for the vehicle drop-off, accruing even more costs for gas and car mileage usage. Because it was a last-minute airport rental, the cost was nearly double what I had originally reserved. What is the purpose of making a reservation nearly a month in advance if the vehicle is not guaranteed and customers are notified at the last minute? This experience was not only extremely disappointing and inconvenient, but it showed that this place of business is indifferent and inconsiderate. I could not help but feel like I was set up in a way that placed me in a situation where I would not be helped by the business in any way, choosing to inform me at the last minute that no vehicle accommodation was available, which unfortunately turned out to be the case. Such a business practice proved that this location lacked the integrity one would expect from a so-called "reputable" car rental company. Because of how this situation was handled, I will no longer be renting from this Enterprise location again, and I highly recommend that no one does business with them when other reliable and more honest businesses around the area are available. I write this review not only as an expression of disappointment, but to warn others from making the mistake of doing business with this place, especially if you value your time, your health, and your hard-earned money.

I was initially nervous about trying a rental company other than Enterprise (which we've used for…read moreseveral years, but have unfortunately had enough issues lately to prompt looking at other options), but I'm so happy we did! Is the office tiny and tucked into a strip mall? Yes. Does it have all the frills of other companies? No. ...but...I'll take better discounts, cleaner cars and consistent service over frills any day. Daisy has been amazing, even when our family is needy or we accidentally double book reservations ‍. She goes above and beyond every-time and it is truly appreciated. Thank you!!

And do not rent from this place. I was supposed to get a car back in November and they ended up not…read morebeing able to take my payment so the two men inside told me to call and cancel so I can get my money back. We are now in January and this whole company keeps giving me the runaround every single time I call them. They owe me $400 and have yet to give it to me. It's to the point I think I'm not the only person that they've done this to but people aren't fighting hard enough to get their money so they give up. I call every single week. Every single person at budget has an attitude and nobody knows where my money is.

Love this place & employees…read more My husband & I have been renting from his location for over 2 months now - a day here a day there & every time we come in the staff makes it extremely easy & quick. One day the wait was long but it was a holiday weekend & we understood . The cars are always running great & clean. We are even thinking of renting a car monthly!

AVOID THIS LOCATION! Poor customer service. I had an…read moreincredibly frustrating experience at the Avis Car Rental in Temecula, CA. I reserved a Full-Size car a week in advance, but when I arrived, they told me it wasn't available. Instead of upgrading me or offering a price adjustment, they tried to force an involuntary downgrade to a Standard car. When I requested fair compensation for the cheaper vehicle class, the counter agent was completely dismissive and gave me a rude "take it or leave it" ultimatum. Because I refused to be ripped off, they refused to rent to me at all. Fortunately, I booked my reservation through Costco Travel, so I wasn't charged for their failure. I walked right across the street to a competitor, who happily rented me the exact vehicle class I needed without any issues. Avis in Temecula has awful customer service and zero problem-solving skills. Save yourself the headache and go elsewhere. I had rented from this location for many years with the previous management without problem.

I was the best man at my friend's wedding and I wanted to get him there in style. Mission…read moreaccomplished!! Piloting Ruby is an experience you can't really describe. If you're second guessing yourself about renting this car, don't!! You won't regret it The process was as simple as can be, and one of my favorite part of it was that you weren't discouraged from testing the limits of Ruby. It puts you at ease. Thank you Jon and Miri for making this process so enjoyable, and I hope to do business with you again.

Jon is amazing, the car is Ludacris and both made my 40th birthday the best!…read more We took Ruby downtown San Diego and tried out the autopilot mode. This car is impressive, my favorite feature (other than ludicrous mode) is the lane changing feature while in auto pilot. Don't worry, the car will find a spot to get over when it's safe! Mind blowing! Once in San Diego, many people were giving complements on the car. I had a guy in a Mercedes AMG say he was jealous... car folks know that's a compliment for sure! If your looking for a stylish, fast, and gas station free trip then rent Ruby and "Launch" your trip into another level. Thanks again to Jon, Miram and of course... Ruby!

The return process should not take 40+ minutes. They had a lot of customers but obviously not…read moreenough staff to handle it. We returned the car at the specified time and should not be waiting this long.

I made a reservation for a standard car rental at this specific location. Got dropped off and…read morewaited just to find out that they did not have the type of car I had reserved and received a confirmation for. The employee did nothing to try to resolve the issue and just stated that he was sorry. There were several cars in the parking lot that appeared to be standard or compact. Do not rent from these clowns.

Absolute garbage incompetent representative at this location including the manager Isaiah is an…read moreabsolute idiot. I disagreed on getting their insurance policy on the rental and they got so upset and threatened to kick me out of their office. I booked through Priceline and because it was a low rate they were trying to push their insurance on me. Even the associate told me that this is a very low rate and it usually costs more than $300 for the day rental. So to make up for the low rate they tried to push their insurance on me. I filed a complaint with the corporate office and have everything on recording. Extremely unprofessional stay away from this garbage place. The manager is an absolute incompetent moron who has no idea of customer service and how to handle the clients. Just drive up north about 2 miles. There's another location on Madison Ave and it's much better service. Stay away from this garbage location. Both the associate and manager are incompetent idiots.

do not rent from Avis / budget in Temecula . the make…read moreemployeee that worked on 11/6/2025 is a scammer and lies ! I told him I needed a one way rental to Miramar san Diego with a drop off at 6 pm the next day. he offered me an electrical vehicle , sta ding ding there looking at the mileage to office home back to office and then Miramar I told him if I don't arrive in Miramar by 6 pm then don't take the car when they close , there is no key drop off after 6 pm . again 6 pm drop off time mentioned . he then gave me a hybrid , I said and how much is this car to get me to Miramar tomorrow? I assumed more than the original toyota corolla he offered when I called on the phone . he said no it's no more money , $130 same price . I asked several times and 6 pm was mentioned about 3 times ! I arrived T Miramar the next day around 5 pm they said it's $260 !!!!!!!! I said oh no I was told it was going to be $130 one way drop off 6 pm . they said it's now a 2 day rental ! I called him at temecula office ! he completely lied and said he told me it was going to be 2 days !!! I said u told me several times it will be $130 , you are completly lieing. he's dishonest unethical and a lier . he should be fired!!! I'm very angry , I will call corporate office tomorrow he then said well you signed the paper work !!! scammer, awful distgusting individual! stay away !!! buyer be aware he will steal your money