when Danny took me to my car, the back windshield was broken on both sides. He upgraded me to a…read more2026 Toyota Camry. It was a wonderful ride. They also dropped me off, which saved me an Uber ride. kudos to Danny and Greenleaf auto rental. I appreciate the reasonable prices. Phyllis Bell Atlanta, Georgia

These guys are probably the best rental car company lower deposits nicer vehicles. They've got a…read morefleet of Camry hybrids and Ford Maverick hybrids. They always get me in a hybrid. I appreciate it guys. Thank you Craig for all the hard effort. I really appreciate it. Definitely the best rental car company I've rented from all of them. Patrick M

I have rented cars with Hertz Temecula many times, and I am very pleased with my experiences with…read moretheir cars and service. Big shout out to Kory C and Maria for my most recent visit. Maria is always warm and cordial, and makes me feel welcomed, and Kory is very knowledgeable and easy to communicate with. I got to try Volkswagen for the first time, and Kory patiently walked me through setting up Apple Play to connect to my iPhone, how to check air pressure, and answered all my questions about the car. I really appreciate Kory being so patient and helpful, which made adjusting to a new car a breeze. I highly recommend Hertz for your car rental needs!

The employees here are friendly enough, but they seem to be so understaffed that everyone has to…read morewait about an hour, in my experience. I picked up a car and waited about 50 minutes to be helped, then when I dropped off I waited about another 40. They do not answer the phones very often because the employees are oversaturated with customers, and while I feel for them, I was still inconvenienced by the lack of staffing and so were many other people I saw and spoke to. There is also a fee of $500 that is added at the end if you pay with debit, which is reimbursed after you return the car.. I'm not sure if that is standard procedure for car rental places but it came as an unwanted surprise for me. This review is primarily negative due to the long wait times, though.

Very good service however, seem to be understaff and huge line. Other than that, clean environment…read moreand work space. Staff are friendly and willing to accommodate and help our customers as much as they can . I do suggest to make reservation and come a bit early since it tends to be pretty busy

Wow! What a rude regional manager named Jeff. I rented vehicles three to four times a month. In…read morethis case, they close at 2pm on Saturday and don't reopen until Monday at Ynez. I only need it for Sunday, returning it Sunday, but have to pick it up Saturday because they're closed at 2pm Saturday and all day Sunday. They want to charge me two days Saturday to Monday, increasing the amount by double to over $300. Very rude condescending regional manager Jeff! Very inflexible and not accommodating to frequent business people like me. Nice way to turn off a customer. I went to the Murrieta location open Sundays and returned it Sunday. Jeff SUCKS! Fire him so he can get back to washing dishes.

Jesus was very helpful and I plan on coming back to this enterprise, because the he was very…read morehelpful in regards to answering questions and the rental return process

I had a fantastic experience at Enterprise thanks to Mason. From the moment I arrived, he was…read moreincredibly friendly, professional, and genuinely kind. He took the time to explain everything thoroughly, answered all of my questions, and made what had been a very stressful situation after my car accident so much easier. Mason truly went above and beyond to make sure I was taken care of. It's rare to come across someone who is not only knowledgeable but also so patient and kind. Customer service like his makes a lasting impression, and Enterprise is lucky to have him on the team. Thank you, Mason, for turning a difficult day into a much better experience!

We rented a 15-passenger van from Enterprise for a family road trip, and honestly, the van was the…read morestar of the show: comfy, spacious, modern, and got us where we needed to go without turning our vacation into a roadside adventure. The problem? The customer service!! When I arrived to pick up the van, Emily acted like I was trying to pull off a heist because I wanted to pay with a debit card. Never mind that the account had more than enough money to cover 10 rentals. A simple "Sorry, we don't accept debit cards" would have worked. Instead, I got eye rolls, attitude, and a side of judgment. I left and came back later with my magical, acceptable credit card, and suddenly Emily was a little nicer. Unfortunately, first impressions don't come with a reset button. When I returned the van after a week, they asked how everything was. The van? Fantastic!!! Had a wonderful family road trip in it. The service? Let's just say I saved that review for here. I've rented from plenty of Enterprise locations over the years, and this was easily the worst customer service experience I've had. If you're planning to rent from this location, bring a credit card WITHOUT the word "debit" on it and maybe you'll get decent service. PSA: DEBIT CARDS ARE NOT ACCEPTED HERE!!!!

I made a reservation with Enterprise in Temecula on May 21 for a full-size SUV that would…read moreaccommodate seven passengers for a family trip to Las Vegas. The vehicle was scheduled for pickup at 8:00 AM on June 19 and return on June 23. On June 18, at approximately 3:00 PM--less than one business day before my scheduled pickup--I received a phone call informing me that the 7-passenger SUV I had reserved would not be available. I expressed my disappointment and pointed out that I was being notified only one hour before the office closed on the day before my trip. The representative apologized and then asked if I wanted to cancel my reservation. Since no replacement vehicle was being offered, I felt I had no other choice but to cancel. This last-minute cancellation created a significant amount of stress and undue hardship, putting our months-long-planned family vacation in jeopardy. I immediately contacted other rental companies in the area, but most had no 7-passenger vehicles available due to the late notice. After several hours of searching, I finally found a vehicle available at Ontario Airport, approximately 60 miles from my home. My son and I had to drive there and back, accruing costs for gas and car mileage usage, and did not complete the pickup until around 10:00 PM the night before our trip. We even had to drive to the airport and back a second time upon return for the vehicle drop-off, accruing even more costs for gas and car mileage usage. Because it was a last-minute airport rental, the cost was nearly double what I had originally reserved. What is the purpose of making a reservation nearly a month in advance if the vehicle is not guaranteed and customers are notified at the last minute? This experience was not only extremely disappointing and inconvenient, but it showed that this place of business is indifferent and inconsiderate. I could not help but feel like I was set up in a way that placed me in a situation where I would not be helped by the business in any way, choosing to inform me at the last minute that no vehicle accommodation was available, which unfortunately turned out to be the case. Such a business practice proved that this location lacked the integrity one would expect from a so-called "reputable" car rental company. Because of how this situation was handled, I will no longer be renting from this Enterprise location again, and I highly recommend that no one does business with them when other reliable and more honest businesses around the area are available. I write this review not only as an expression of disappointment, but to warn others from making the mistake of doing business with this place, especially if you value your time, your health, and your hard-earned money.

I was rented a van that should not have legally been rented to anyone. It had not been maintained…read moreor even inspected by the looks of the pictures that were texted to me after the van blew a tire in Arkansas (halfway to my destination from California to Tennessee). The technician that replaced the tire texted me pictures of the calipers and breaks that absolutely were not working when the van was rented to me, along with a written text stating that the van "was not to be driven or someone would be hurt or killed". I have been in contact with customer service along with many other persons who responded to my situation with rudeness and complete lack of concern for myself, my cat, and 3 dogs' lives. I reached out at the end of July as was instructed to do so via email and again was ignored. I was stuck in Arkansas for 2 extra days and lost plants that I had grown for decades along with thousands of dollars worth of wine that is irreplaceable. If you value your life, your pets' lives, your belongings, do NOT RENT FROM BUDGET

Terrible customer service. They charged our card 3 weeks after the rental. $125 "cleaning fee"…read more Shady. Did not send a receipt/confirmation for the "cleaning fee". Will never use Avis again.

I guess 1 star is better than none. but unfortunately I…read morewasn't impressed with the Avis in Temecula. if I rent cars I go to Avis in Murietta. Joe is Awesome.

AVOID THIS LOCATION! Poor customer service. I had an…read moreincredibly frustrating experience at the Avis Car Rental in Temecula, CA. I reserved a Full-Size car a week in advance, but when I arrived, they told me it wasn't available. Instead of upgrading me or offering a price adjustment, they tried to force an involuntary downgrade to a Standard car. When I requested fair compensation for the cheaper vehicle class, the counter agent was completely dismissive and gave me a rude "take it or leave it" ultimatum. Because I refused to be ripped off, they refused to rent to me at all. Fortunately, I booked my reservation through Costco Travel, so I wasn't charged for their failure. I walked right across the street to a competitor, who happily rented me the exact vehicle class I needed without any issues. Avis in Temecula has awful customer service and zero problem-solving skills. Save yourself the headache and go elsewhere. I had rented from this location for many years with the previous management without problem.

I was the best man at my friend's wedding and I wanted to get him there in style. Mission…read moreaccomplished!! Piloting Ruby is an experience you can't really describe. If you're second guessing yourself about renting this car, don't!! You won't regret it The process was as simple as can be, and one of my favorite part of it was that you weren't discouraged from testing the limits of Ruby. It puts you at ease. Thank you Jon and Miri for making this process so enjoyable, and I hope to do business with you again.

Jon is amazing, the car is Ludacris and both made my 40th birthday the best!…read more We took Ruby downtown San Diego and tried out the autopilot mode. This car is impressive, my favorite feature (other than ludicrous mode) is the lane changing feature while in auto pilot. Don't worry, the car will find a spot to get over when it's safe! Mind blowing! Once in San Diego, many people were giving complements on the car. I had a guy in a Mercedes AMG say he was jealous... car folks know that's a compliment for sure! If your looking for a stylish, fast, and gas station free trip then rent Ruby and "Launch" your trip into another level. Thanks again to Jon, Miram and of course... Ruby!

The return process should not take 40+ minutes. They had a lot of customers but obviously not…read moreenough staff to handle it. We returned the car at the specified time and should not be waiting this long.

I made a reservation for a standard car rental at this specific location. Got dropped off and…read morewaited just to find out that they did not have the type of car I had reserved and received a confirmation for. The employee did nothing to try to resolve the issue and just stated that he was sorry. There were several cars in the parking lot that appeared to be standard or compact. Do not rent from these clowns.

If I could give them 0 stars I would. Paid $500 to book a car and was told to come to this…read morelocation. So I spent $50 on a Lyft only to get there and the Idiot working the front desk tells me that they don't have a car available for me. But if I leave my number he can call me when they get 1 in. Worst Customer service B.S. ever. Do not rent from this vrap company

do not rent from Avis / budget in Temecula . the make…read moreemployeee that worked on 11/6/2025 is a scammer and lies ! I told him I needed a one way rental to Miramar san Diego with a drop off at 6 pm the next day. he offered me an electrical vehicle , sta ding ding there looking at the mileage to office home back to office and then Miramar I told him if I don't arrive in Miramar by 6 pm then don't take the car when they close , there is no key drop off after 6 pm . again 6 pm drop off time mentioned . he then gave me a hybrid , I said and how much is this car to get me to Miramar tomorrow? I assumed more than the original toyota corolla he offered when I called on the phone . he said no it's no more money , $130 same price . I asked several times and 6 pm was mentioned about 3 times ! I arrived T Miramar the next day around 5 pm they said it's $260 !!!!!!!! I said oh no I was told it was going to be $130 one way drop off 6 pm . they said it's now a 2 day rental ! I called him at temecula office ! he completely lied and said he told me it was going to be 2 days !!! I said u told me several times it will be $130 , you are completly lieing. he's dishonest unethical and a lier . he should be fired!!! I'm very angry , I will call corporate office tomorrow he then said well you signed the paper work !!! scammer, awful distgusting individual! stay away !!! buyer be aware he will steal your money