I made a reservation for a ford transit van and had to call several times to push the reservation back because our escrow got delayed. Spoke to Jason a few times he was always very nice and helpful. We picked up this morning. Service was excellent!! dealt with Jason again he was amazing. Everything was super easy and he saved us a ton of stress. read more

They need more vehicles and better service. Called in needing a car, every time I spoke to someone off shore. One rep I spoke to yesterday fell asleep half way through the call. He began his greeting after I woke him asking if he was still there. Finally got ahold of the local rep at the Temecula office. She stated they had a huge inventory and to come down in the morning. My husband arrives and they have a tiny selection of small vehicles. I had told the rep I needed a vehicle that could hold 5-6 adults. Pathetic. Let me add too that we were switching the current rental they gave us last week that smells of old urine. Awful. Go somewhere else. read more

Arriving at enterprise, this place was already zooming. There was more than enough assistance that was informative, pleasurable, and accommodating. I had a reservation. I ended up waiting longer than my actual appointment, but enterprise upgraded me to a better vehicle on the house. That was a steer in the right direction! Prices varies on vehicle types, and the longevity of the rental. Zip on down to Enterprise. Where they won't have you spinning in circles read more

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Rented through Costco membership which yielded amazing price on 4x4 Chevy king cab truck. Took to snow. Heated seats and steering wheel was great in cold weather. The communication, price, and confident location and choice of cars last minute was awesome! read more

Enterprise Rent-A-Car - Truck - Car Rental Near Me - Temecula, California

Came in to get a rental after we dropped my van off at the body shop. Although we weren't able to secure a rental, I just wanted to give a shout out to to the cool dude (sorry, didn't get his name. 02/23 about 12:30 PM) behind the desk who was super nice and patient with us explaining that our insurance adjuster needed to make a reservation for us first. Even though we didn't receive services from them, my husband said the girl who had answered earlier confirming they had rentals was also nice and helpful. Just wanted to say thank you for your stand up customer service during a very stressful time for us, we appreciate the help thus far! read more

This is by far the worst place to rent a car. I had a reservation for a car rental. It took almost an hour to get the car even though I had a reservation!!!!!!!! Worst car rental service I have ever had and I have rented hundred car before. THE WORST!! Very poor customer service also. Wry lame excuses. No large SUV to rent. Had to settle. read more

I had an issue with renting a car enterprise. Murrieta said they didn't have a rental for me i booked. Collin the manager said he couldn't help me with a discount when i did the research and called the reservation line and they said they could do it here. Collin was very rude and condescending. I highly suggest not dealing with this location because of him. read more

Made reservation for truck and on way to pick up I was told they had no more trucks. I was told that even though I have reservation , system isn't able to tell what's in Stock. So reservation was worthless . Pathetic in this day and age. Excellent customer service please what a joke!! read more

Great staff, quick and responsive. Very friendly overall and got me in and out quick. Provided a ride to ford. Overall, great experience.

This is the second time I've rented a vehicle at this location. The check in is quick, and I didn't have to wait no more than 10 minutes for the vehicle. The employees here are very kind and are always in a good mood. I'd recommend renting from this location. read more

These people just don't know what their doing or they're not communicating with each other. It took took us over an hour just to get a car when our insurance already communicated with them?! I mean all we had to do is give our information, deposits and that's it right? Wrong! read more

I strongly recommend anyone stays away from this enterprise. I had an issue with a rental and requested the phone number to customer support. Mickaela Robertson was extremely rude and provided me with the incorrect phone number. When I asked her to double check, she blatantly ignored me. read more

They need to check their inventory, disappointed, came in today with my reservations and did not leave with a rental but left with a disappointment. How can you not check your Inventory for your customers, taking my business elsewhere. read more

Reasonable prices, courteous staff, and nice vehicle options. I really appreciated the last minute pickup from Chevy dealership and ride back! read more

My family rented a van for a planned; The morning of our scheduled pick-up, we arrived and were told to wait. We waited about 25 minutes, and then were told they had no vans available as they were all on recall. They offered a truck. Why weren't we called ahead of time to inform us that the van we had ordered much prior to this day was on recall?? Why was it still available to order online if it was recalled?? This error significantly affected our entire trip as we had to take two cars, spend extra time in traffic, and spent much more having to take two of our own cars. We were told a manager would be calling us, and that never happened. read more

This enterprise feels like a small town rental place. The service is great and it shows from the amount of people that rent vehicles from here. Always willing to accommodate and take the time to work with me on type of vehicle and return times as well. Shout out to Jason for being very knowledgeable and friendly. Kaylin (probably misspelled sorry) was very friendly and patient even though they were swamped. Overall this entire team is great and work well together. Thanks for always being there when needed. read more

When things are running normally. They are great here. When things are bad, they are astronomically bad. Like worse than the cheapest of the cheap at the airport bad. They give out cars if you raise enough of a fuss and then when the people minutes behind them have a reservation for the same car just minutes behind with a proper reservation there are no cars left. They forget about people in sequence leading to over hour wait times with people long after arriving getting into cars. The business model absolutely fails when it gets to busy and the lack of empathy and care of the management ans employees here is appalling. Avoid this location at all costs. read more

Just wanted to leave an awesome customer service that I received today after returning my car rental. Too much details to share but all I can say is 5 star on customer service and support provided by Turner. His professionalism and compassionate approach in customer care is a step to leadership and management role. Please promote him now and hire more of his attributes. Thank you to Turner and enterprise car rental in Ynez Rd. read more

I really liked the mid-sized SUV I was given while my car was in the repair shop after a minor accident, which my insurance paid for, and the technicians at Enterprise were careful to give me a car similar to my own. The process was seamless, quick, and easy in tandem with my insurance agency. Excellent service both on the phone and in person when I arrived at the Enterprise location to pick up and later to drop off the car. Excellent location, as well, both for locals and for tourists in the Temecula and Murrieta areas. Highly recommend. read more

Book at car to be picked up on Saturday, May 11, 2025 at 2:00pm. I fot there just about 2:00 and as I went to open the door a man standing there told me they are closed. How could they be closed when I had a reservation for a 16-day rental. On Friday, May 10th when I made the reservation, I received a call from Enterprise confirming my reservation for May 11th. On my way to pick the car I realized I left my phone home. I told my ride to just drop me off no need to wait around. I found an employee in the lot and he told me they were closed. Yes, I lost my cool. How am I getting home and I have no phone? There was another person there who also was supposed to pick up a car. The employee told us he would go inside and talk to his manager to see what they could do. What a lie. As no one ever came out to talk to us or offer me the use of a phone. The other people let me use their phone to call home for a ride. I was outside over 40 minutes yesterday in 100-degree temperature and nobody ever came out of that building to help. This is my third car rental this year from this Enterprise location. I will never use Enterprise again. In this day and age who closes on Saturday at 2pm?? To say I am disappointed in the lack of concern or help goes beyond words. read more

Checking out and in was simple. Price is reasonable. Friendly customer service. Convenient after hours drop off

I had a reservation for a mini van, when i arrived i waited 20 minutes and then was offered a truck since they didnt have a van. I was never notified via phone. They didnt try to help in amy way and i just ended canceling tje reservation read more

I went in there this morning, I've been running around trying to figure out how to get a rental car without my driver license Because I got my purse stolen, they told me as long as I had gone to the dmv and gotten a temporary license that I could get a rental, so I show up at lake Elsinore location, and they told me the didn't have any reservations til 1pm, and I was really needing a car asap I have 3 kids and I need to pick them up from school, so she said I can call the Temecula location and see what they have, so they ended up having something for me I show up and I give them my temporary id, the worker nazier was helping me and he said they they couldn't take that Becusse I don't have an drivers license, then I explained to him that I got my purse stolen and had nothing else just a photo of my driver's license, so he said let me ask goes and talks to Makayla, and she tell me that they can't do it at all, she then asked me if I had a Costco card or a student Id, I said I got my purse stolen I have nothing else, they started to raise their voice and explain that they can't take it and WE CANNOT HELP YOU, so I wasted time money and energy on going back and forth from lake Elsniore to Temecula and then I can't get help at all? The lady told me as long as I got that temporary id then I was able to rent a car, I think they way makala and nazier handled the situation was insane, Alex in lake Elsinore was able to help me and give me a car and have it ready by 1pm today, I am very thankful for all of her help and support, but that Temecula location absolute rude and disrespectful the way she was talking to me was ridiculous. I do not recommend this place, they're rude and not helpful. read more

I reserved a 7 seater cross over SUV. I was able to use points to save on a days rental. Which was a great bonus! We were told my brother in law could be added as an additional driver at any location since he lives in another city. He went and was added. We arrived to pick up our vehicle and were told that our additional drivers license was showing expired and that he needed to be there to show his license. This negated the whole reason why he went to the other location. Apparently the other location looked at his physical license but did not enter in the new expiration date!! Richard our rental agent was calm and did his best to fix the issue. He spoke to another agent who said the additional driver must be there if their license is showing expired. Richard calmly stated he would talk to someone else to see what can be done. Talking to the supervisor/manager they were showing in the system correct info and that the hand held just needed to be updated. He was able to view a picture of the license and update it.. crises averted!! Due to the mishap Richard was able to give us an upgrade from an suv that seats .7 to a premium SUV that seats 7 adults comfortably!! I have rented at this location 3 times previously all great experiences. Kudos to them and their great customer service! read more

Enterprise Rent-A-Car - Premium SUV upgrade - Car Rental Near Me - Temecula, California

Horrible Scary Customer Service Received. This is a Witnessed Incident. Request escalation to unprofessional, humiliating and harassment experienced at your branch. We have been a repeat client of yours for years. I put in a review requesting escalation but no response. Incident on our rental Aug 31- 04Sept 2024. Your company needs to make this unethical, unprofessional, demeaning and insulting consumer service right. Today is October 24, 2024. read more

So quick,in and out. Had an issue with a nail in my original rental and they swapped it instantly. Great service !! Will definitely use again. read more

Booked a car 2 weeks in advance, came to pick it up, and they don't have it. The front desk can't do anything, and the manager is useless. If you have an option, go somewhere else to rent a car, a place that won't give just excuses. read more

Great customer service , we got what we payed for even though when arriving the car was not ready they made sure to get it ready for us and get us on the road soon as possible & easy key return read more

Long lines and very rude so called managers. I reserved a car for my week visit in California and was told I needed to pay $639 to secure the car. When the amount to rent was $163. When I asked to explain why that's when the attitude kicked in. She had no professionalism and so on that note I canceled my loyalty membership. Will never recommend just because I'm tired of companies employees being rude and acting like they're doing us a favor for doing business. read more

Reserved a van but when it came time to pick it up all that they had available was and old beat up one without working AC. That wasn't gonna work for us taking a road trip in the summer heat, but we still had to pay a penalty even though the vehicle was less than serviceable for our needs. Pretty scummy business practice if you ask me. read more

Enterprise rental location in 27457 JEFFERSON AVE, TEMECULA, CA 92590 gave us an amazing customer service each time. We rented every week for about 12wks for schooling. Jesse, Kiley and Andrew were very accommodating to our need in fuel saving vehicles. They always greeted us with welcoming smiles each week. The team are fantastic and I would definitely rent from them again!!! Thank you Jesse, Kiley and Andrew!! read more

After a long wait where I interacted with two separate employees who were both aware of me being from out of state, I was first told I couldn't pay with my debit card because it didn't have my name on it. This was after we went through the whole car walk thru, paperwork, etc. Then after waiting another 15 minutes for my sister to arrive, she was told by the same man who first checked me in that she could not rent a car with an out of state ID unless she had a credit card, which is very confusing considering I was told before that the reason I couldn't use my debit card was because it didn't match my name. If you see that someone is out of state when they check in, you should tell them they need a credit card before letting them wait in your store for an hour, unless that was a policy that was made up on the spot. It's fine, we are taking an Uber now and it is cheaper anyway. Edit: there must be a bot or something that responded because there is no reservation number to email to you, Lisa. The employees botched the entire check in process and then doubled down on their incompetence and didn't apologize. Thanks for absolutely nothing. I need nothing from you- just trying to warn potential customers that this enterprise sucks. read more

This company doesn't tell you all the other information about your rental then charges you more than you were told. Can't trust this Murriete location!! I wouldn't even give them 1 star but I had to to post here read more

They said they closed at 1 for an "event", ended up leaving at 1:30 and with lots of people with reservations and no one got an email with this info that they we're closing early and the only thing the manager said was "too bad buddy, we're closed" read more

Not sure what to make about the one star reviews. I've rented twice from this location and both times it was a very pleasant experience. The staff was very professional and accommodating. Both times, the vehicle I needed was available. Vehicles were cleaned and maintained. I know they get busy on Friday's and Monday's due to the rush before the weekend and then Monday returns, so there will be a few extra minutes needed on those days. I know this because one of my rental days was Friday, and they were busy. Everyone was working and taking care of customers. I didn't see anyone in the office "lounging". It was all hands on deck. again, this was my experience and I plan to use this location for my future care rental needs. read more

The reservation was made through CarRentals and this place was on point when it comes to honoring the car model of choice and estimated renter charges. The front desk and customer representatives were professional, thorough and direct; although I found the latter to have a facetious sense of humor and borderline hysterical. Enterprise offers four protection products. I chose the items listed as it made the most sense: * The damage waiver in the amount of $16.99 per day may be a good option in covering the damage costs if an accident ever occurs. Although keep in mind, that the term "waiver" could also mean that the rental company can waive their right to have the renter pay for all the damages. Make sure to read the fine prints before signing up! * You can also obtain road assistance protection for only $5 per day. This means the renter waives financial responsibility for chargeable roadside incidents such as lost keys, lockouts, and fuel outages. The personal accident insurance and supplemental liability protection are additional options. These products may not be necessary for those who already have coverage using their own auto insurance. read more

I've had nothing but amazing service from this branch, I usually call them ahead of time to discuss what I'm looking for in a rental and they always have some great options for me! read more

I had to rent a car while mine had warranty work done. The vehicle smelled like sour milk, had stains covering the seats, and rode like it'd been beaten hard for its 55k miles. I also turned the car in over a week ago and have yet to receive a refund of my $100 security deposit. read more

Do not go to this location. The "manager", Collin, was extremely rude and disrespectful. Not sure if this is the type of customer service Enterprise Rent-A-Car stands for but it is completely unacceptable. Currently in a 2020 Ford Escape rental car with about 56k miles that has a safety concern with its seatbelts. Collin, says it's not his concern and there's nothing that he can do for me as a customer since they're busy and he doesn't want to take anymore transfers from another location. That guy should not be a supervisor showing his terrible customer service skills to his subordinates. read more

Came in today, 7/29/2020 to pick up a vehicle. During the first inspection of a vehicle the side back window was completely cracked and had been previously smoked in. The second vehicle was not cleaned and had animal hair all over the seats and floor. Clearly the vehicles are not being inspected or cleaned. With Covid-19 I would have hope more detail was being taken to ensure the vehicles are cleaned. Third vehicle also had animal hair and smelled like animal but the the least bad out of the three and I needed the vehicle. read more