Excellent service and value. The car was clean and very…read morenice. This is my go to for local car rentals. I hope they will open more locations!

Clean car, great service! Every staff member i encountered was fantastic. They drove me back to the…read moredealership to pick up my car. If I am ever in need of a rental in the area in the future, I'll definitely use again.

Always rent from Enterprise for years now. First time to this location. Did not disappoint! Fast,…read morefriendly check in. Smooth process. During my trip I needed to extend one more day. No need to wait on hold to get a rep and beg. Accomplished it through a simple text message. The return was great as well. Quick and hassle free! It has been my experience, especially with Enterprise, that if you're having issues it's usually YOUR fault. Show up with all your documents, proper payment, and reasonable expectations and you'll be fine!

1 Star - Absolute Waste of Time…read more I reserved a car with a 6:00 PM pickup time, which YOUR system allowed me to select. While driving to the location, I called ahead because I noticed they close at 6. I was then told that 5:50 PM is their "cutoff" and that since I'd be arriving at 6, I couldn't get the car I already reserved. So let me get this straight: If 5:50 is the cutoff, WHY does your system allow a 6:00 PM reservation? This caused me to waste time, money, and completely disrupted my plans I ubered there and had to uber back. No warning, no notification, no accountability--just "too bad." This is either terrible communication or a broken reservation system, and either way it's unacceptable for a company this size. If you can't honor reservations at the time you allow customers to book, don't offer that time. Simple. Extremely frustrating and unprofessional experience.

I made a reservation for a ford transit van and had to call several times to push the reservation…read moreback because our escrow got delayed. Spoke to Jason a few times he was always very nice and helpful. We picked up this morning. Service was excellent!! dealt with Jason again he was amazing. Everything was super easy and he saved us a ton of stress.

Arriving at enterprise, this place was already zooming. There was more than enough assistance that…read morewas informative, pleasurable, and accommodating. I had a reservation. I ended up waiting longer than my actual appointment, but enterprise upgraded me to a better vehicle on the house. That was a steer in the right direction! Prices varies on vehicle types, and the longevity of the rental. Zip on down to Enterprise. Where they won't have you spinning in circles

Booked with them because they had the best deals in the area-beatingTemecula and Riverside. I…read morebooked and reserved online. Luckily, there was no line when I went to pick up and I was out in 3-5 minutes. Something I found interesting that has never happened in the history of me renting cars: they offered me a choice-Corolla or Camaro.I went with the Corolla. Not to mention, they are opened on Sundays!! Meaning you don't have to keep it the whole weekend. Who does that outside of airports-not asking you Turo. They're located within the Murrieta Spectrum, a pretty big plaza. However, no real designated place for their fleet. Not to worry because it seems you can leave the car anywhere when returning. Well, anywhere on their section of the plaza. Returns can take awhile-but they don't have to. Mostly if you want a receipt or some type of paperwork. Very old school here.

I had such a great experience at this location! Picking up my rental was so easy and hassle free…read more Joe was exceptional! I have other options closer to me for renting but I will go out of my way to go to this specific location! Thank you Joe!

The employees here are friendly enough, but they seem to be so understaffed that everyone has to…read morewait about an hour, in my experience. I picked up a car and waited about 50 minutes to be helped, then when I dropped off I waited about another 40. They do not answer the phones very often because the employees are oversaturated with customers, and while I feel for them, I was still inconvenienced by the lack of staffing and so were many other people I saw and spoke to. There is also a fee of $500 that is added at the end if you pay with debit, which is reimbursed after you return the car.. I'm not sure if that is standard procedure for car rental places but it came as an unwanted surprise for me. This review is primarily negative due to the long wait times, though.

Saw this place had bad reviews so was hesitant renting from here. But they had a better deal here…read morethan other locations to where I live. When picking up the car, there was only one agent and got there at 8am for my rental scheduled at 8am but the doors were closed but then waited a bit and it was opened but another person had beat me to it. So had To wait until they were done. More people can after me so I'm sure it took them a while to get serviced. For me, probably left with key in hand around 845. No problem with getting a car and satisfied with the car given to me. Only thing is, it wasn't Cleaned Up. The interior you can tell was not vacuumed since the last person who rented it. But I guess I can't say much, since I returned it and I know for sure they had to vacuum it for the next person. Hey we went camping to sequoia, what'd you expect. Returning was just as easy and quick, well once it was my turn. Got there a little after 8am but this time there were two agents and both were helping two customers ahead of me. So was there for a half hour. between waiting and then being helped. So can't complain, and plan on renting from this location in the future.

We the unthinkable happened to us we had an accident and our insurance company provided Enterprise…read moreRental. This was the best and easiest part of our process. When you're in an auto accident it is a time consuming, painful (mentally & physical), emotional just to name a few. Enterprise made our inconvenient situation to a more convenient situation. The staff are super friendly and fast. We've tried other rental car companies in the area any most are fair to good but Enterprise is Outstanding. I won't mention the name of the company but when we went to go pick up our rental car there was three people in office and no cars to rent on the parking lot! I was so dissatisfied that I didn't even Yelp that company. But that's the way it goes not everyone can get 5 Stars. Thanks Jeff for your Outstanding Service. We'll use Enterprise for future rentals. And Yes referrals too. Keep up the great work.

My husband called from the body shop where we dropped off my van to check vehicle availability for…read morea rental and your employee, Emily was extremely short and abrupt with him, borderline rude and unprofessional. He didn't even have her on speakerphone and I could hear her tone just sitting next to him. If you're having a bad day, I hope your day gets better. But, I pray you never have to be in the situation we have been in which is already a high stress situation and your unkindness and lack of customer service has not helped in any way. My husband is a very laid back and chill guy and for him to say you were not very nice is saying a lot. We did not use your location, we just called for availability and was rudely rushed off the phone and was told you had no rentals available. We went around the corner to the Ynez location where we treated like valued customers .

Love this place & employees…read more My husband & I have been renting from his location for over 2 months now - a day here a day there & every time we come in the staff makes it extremely easy & quick. One day the wait was long but it was a holiday weekend & we understood . The cars are always running great & clean. We are even thinking of renting a car monthly!

I guess 1 star is better than none. but unfortunately I…read morewasn't impressed with the Avis in Temecula. if I rent cars I go to Avis in Murietta. Joe is Awesome.

And do not rent from this place. I was supposed to get a car back in November and they ended up not…read morebeing able to take my payment so the two men inside told me to call and cancel so I can get my money back. We are now in January and this whole company keeps giving me the runaround every single time I call them. They owe me $400 and have yet to give it to me. It's to the point I think I'm not the only person that they've done this to but people aren't fighting hard enough to get their money so they give up. I call every single week. Every single person at budget has an attitude and nobody knows where my money is.

my husband rented a car in vegas and returned it to this location the next day - these people didnt…read morecheck his car in and rented it out and we got billed 3 days overcharge !!! this company refused to help and reverse charges never responded to email and denied seeing us return the car. do not rent with avis/budget ever !!! still trying to dipute over $800 overcharge with my credit card !!!