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    CarMax

    3.3 (442 reviews)
    Closed 10:00 am - 9:00 pm
    Updated over 3 months ago

    Services - CarMax

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    Horrible experience all around. From my sales guy - Adam competely lying about max care which I paid for, managers not returning phone calls, letting me leave without doing full inspection causing me to have to go into a different location a second time for the inspection. Letting a car be purchased without inspection is crazy. Here's the worst - they sold me a car with a cracked bumper and glued on molding to hide the crack and the broken molding which was very cheap to fix for them. Now I'm paying someone 1500$ to fix both as my max care doesn't cover that and I'm outside my 30 day warranty by like two weeks. These guys are unethical in every way. Save yourself trouble. This has been an absolute nightmare.

    purchased a 2019 Honda Accord from CarMax, and the experience has been extremely disappointing. The same night I drove the car home, the tire pressure sensor warning came on. I brought the vehicle back to CarMax twice to have the issue repaired, and they were never able to properly fix it. And still has it on About a month or so after purchasing the vehicle, I went to replace the cabin air filter and discovered rat droppings inside the filter. The filter was old and clearly already contaminated, which strongly suggests the vehicle had rodent activity before it was sold to me. When I reported this to CarMax, they initially tried to blame the area where I live, which made no sense considering the droppings were inside an old cabin filter that had clearly been sitting in the car long before I purchased it. They eventually took the car back and told me they had cleaned and fully inspected the vehicle. I relied on their inspection and continued using the car. Since purchasing the vehicle, I have driven it regularly and put about 30,000 miles on it. Recently, while performing routine maintenance, I removed the ignition coils and discovered large amounts of rat droppings deep inside the engine bay. These droppings appear old and built up in areas that would not occur overnight, especially on a car that is driven daily. The fact that droppings were found: * Inside the cabin air filter * Deep in the engine bay under the ignition coils clearly indicates the vehicle likely had a rodent infestation before it was sold, and that the inspection CarMax claimed to perform after my complaint was not properly done. I reported the issue early and gave CarMax the opportunity to fix it. Instead, I was reassured that the vehicle had been cleaned and inspected when clearly it was not. Selling a vehicle with rodent contamination in the HVAC system and engine components, along with unresolved issues like the tire sensor warning, raises serious concerns about the quality of inspections before vehicles are sold. Buyers should inspect everything themselves and not rely solely on the inspection claims. Very disappointing experience.

    THE RUDE LADY .

    how rude are ur workers here !!! came in today needing help with a car situation and the lady up front was very rude . we asked if she by any chance spoke spanish and she told us "NO" in such a rude tone. when asked if we could speak with her co worker who DOES speak spanish she scoffed and said "have u talked to her before" as we said yes she just called her co worker over annoyed and pointed at us without saying a word. if u don't like it job WYD working somewhere i'm sorry this lady was incredibly rude and i can't help but take it was racism. if only u guys saw how rude she was ! she was completely ok but once my husband started speaking spanish her whole attitude changed.

    total cost of repairs on my vehicle i just bought from carmax

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    4 months ago

    No negotiating! The price listed is the price. Great customer service!! Would buy from again!!

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    1 year ago

    The whole experience of purchasing a used vehicle from CarMax was pleasant. The agent, Oscar Perez was very helpful and friendly.

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    Ask the Community - CarMax

    Review Highlights - CarMax

    I have never, in the many years I have been purchasing cars, experienced car buying like I did at CarMax.

    Mentioned in 26 reviews

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    Affordable Imports Auto Sales - They liked us so much, he got himself a new BMW and for his daughter, a Toyota Celica GTS!

    Affordable Imports Auto Sales

    (52 reviews)

    I recently purchased a 2018 Genesis G80 from Affordable Imports Auto Sales in Murrieta for my son,…read moreand it was, without question, one of the best car-buying experiences I have had in more than 40 years of buying cars. The vehicle had 200,000 miles, yet the Carfax showed a meticulous service history--oil changes practically every month--and the car's condition reflected that care. It was exactly as described over the phone. No surprises, no games. After my son detailed and waxed it, the car looks flawless and the paint was like glass. I had been searching all over Southern California for weeks trying to find a reliable car under $7,000 for my son to drive to work, and everything else I looked at was junk. The price on this Genesis was incredibly low, and I kept expecting to discover a major issue later. Three months in, the car has performed perfectly. The sales experience itself was fast, friendly, and refreshingly straightforward. Mike handled the sale and was outstanding--no pressure, no upselling, no last-minute add-ons. Just an honest, fair, respectful transaction. He treated me like an old friend, not a sales target. I later learned he is a decorated, honorably discharged veteran, and it shows in the integrity with which he runs his business. I also noticed that the other cars on the lot were in similarly clean condition and priced very reasonably. I would absolutely return to Affordable Imports Auto Sales for another vehicle in the future and highly recommend them to anyone looking for a quality used car without the usual dealership runaround.

    Met with the owner and he made me an awesome deal on a Tahoe, it was a steal of a deal. Clean…read moreinside and out. One owner, clean Carfax. Just a super great experience, we will be referring everyone here, whether they need a used or new vehicle, they should come here first and check out the inventory. Thank you so much, was a super great day for my family and I

    Driveline Used Cars of Murrieta - My car advertised as full self driving. Salesmen David told me I'd have it for life of the car.

    Driveline Used Cars of Murrieta

    (8 reviews)

    I recently got a new car from a big dealership and they offered me nearly nothing for my trade in…read more (I was actually offended) I decided to list it online and was almost immediately contacted by Abraham from Drive Line. The staff here were welcoming and friendly. I felt comfortable while i waited to be helped which wasn't very long. When I arrived I was greeted, offered a drink and asked to have a seat. The place was clean with comfortable chairs. Abraham was very kind, explaining the process all along the way and ended up giving me a very fair price for my vehicle. A few signatures later and I had a check in hand a was out the door. In my opinion this was 100% better than trying to list on public sites like Marketplace or Autotrader because i didn't have to deal with ridiculous offers or strangers coming to the house. Over all I was really satisfied with the whole experience which took less than 45 minutes. I would recommend this for the first place to at least start if you have a car to sell and you want it sold fast at a good price. They also have a lot of really nice cars for sale.

    If I could leave 0 stars I would!…read more This place is an absolute JOKE! Save your time & look for a reputable dealership. I found a vehicle on CarGurus, great price, great condition, why not check it out? I was in touch was sales person (Mo/ Mohamed) via email + text- I mentioned I wouldn't be able to make it the dealership until that following Monday (3 days later) & first indication of shady business is the $1,000 NON refundable deposit request to hold the vehicle over the weekend because, "he had 4 appointments for the car." Complete BS! I arrive to the dealership to look at the vehicle, it was FILTHY & it had a HUGE dent on the hood; which he was willing to give me $150 off for it...hahaha. What a joke! It was cost about $1,500-$2,000 to properly fix. Since I drove 1.5 hours to get there, I figured why not entertain the idea of seeing how much this vehicle would cost out the door. When given the total, which seemed quite high - It was explained that ALL their pre owned vehicles come with PRE-installed packages totaling $4,000! But don't worry, we were offered a $500 discount. Hahaha. I expressed the car had been on the lot for over 6 months - salesperson got frustrated and said "I've had cars on my lot for 6 years! We price our cars to sell. ALL pre owned cars come with pre-installed packages - at ANY dealership!" WHICH IS A LIE!! Desperate for the sale, he said, "you can buy the car and if you find it cheaper elsewhere I'll reimburse you the difference." I HIGHLY DOUBT THAT. I still took the car for a test drive, because why not? While out on the road (pulled over) I called another dealership with the same vehicle make, upgraded model, and was offered it out the door at a comparable price with not hidden fees + an extended factory warranty. Another funny thing he said was, "I make car shopping easier for people because once people leave here, they realize that we are the best deal they are gonna get!" ANOTHER LIE! They make car shopping easier for people because you receive such horrible dishonest service from them there literally cannot be anywhere worse! Save your time, DO NOT SHOP HERE!

    Auto Gruppe - 328i convertible BMW

    Auto Gruppe

    (19 reviews)

    After trying to decide for a few weeks what kind of vehicle we wanted (and a few phone calls to…read moreAutoGruppe) we decided to drive down from South Orange County to see a car AG had on their website. When we arrived, the car was in even better condition than the photos showed. The car looked almost brand new. We test drove it - loved it - and agreed to the deal with Wayne, the owner. We ran over to the bank and when we got back, he had the paperwork ready. We would have been out the door in 15 min except Wayne is such a nice guy we ended up chatting for almost 45 minutes. He's really funny. Wayne is very familiar with cars, especially German ones. I believe he was a certified mechanic at one point and it shows by the level of quality his cars are at. He really takes care of the things that make a car look oldie. He even will change your first scheduled oil change after you purchase the car for you for free. Mind you it already has had an oil change when you get it. Everything worked on the car we bought, except the 3rd tail light. Because it's a safety issue, Wayne took care of that for us. Such a stand up guy. I would recommend his company and the service he provides to anyone. The reviews are not a lie. This is not your average sleazy car salesman or resale lot. This guy is a car expect and fan and it shows. Definitely the best car buying experience I have ever had except when my mom gave me her old car for $1 in high school. Ok..this even topped that because I LOVE my Audi TT from AutoGruppe! Thanks Wayne

    All I can say is take caution when buying from this dealer. The cars look great and Wayne is very…read morenice, super helpful and gets you in and out. However the cars are not what they seem. I purchased a beautiful CLK convertible with under 40,000 miles and after a week I started having issues with the brakes. Took it in and 10,000 dollars in repairs later I now have a fully functional car. He will tell you that the cars are all inspected and nothing is mechanically wrong including brakes, belts, hose etc. however that all was bad. I fully understand that when you buy a used vehicle that you take on a few repairs but did not expect to pay this much. I have now forked out 27,000 for a car that's only worth 13,000. I have tried to get in contact and many voicemails later and never a call back. Thanks for the car.

    CarMax - carbuyers - Updated May 2026

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